Autoland

Initial Business Response / [redacted] (1000, 14, 2017/06/07) */ Thanks for the opportunity to respond to this complaintFirst, my name is [redacted] and I am the new General Manager of this companyAfter reviewing the complaint let me respond the following way It is my understanding the frame is the issue on this vehicleI am not a mechanic or a body person, the State of Missouri requires all dealers to have the vehicles inspected by a state approved mechanicThe pass or fail is totally upon the mechanic inspecting it 1) The Toyota passed Missouri Vehicle inspection at time of sale 2) It is also my understanding the the Toyota Motor Company has issued a recall on this particular style of frameI am not a Toyota dealerThe customer was informed of the recall, after my company was made aware of that recall 3) The Toyota in question was sold AS ISThe customer, at any time before the purchase, could have taken the Toyota to any mechanic or body shop of is choosing, and get an opinion of the Toyota from an outside source Thanks for letting me state my companies position on this manner [redacted] General Mgr 417autoland.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2017/06/09) */ In response to Mr[redacted] ,General Manager,417autoland.com.We were never told that Toyota recalled this vehicle,that is a lie.The body shop that fixed the vehicle,called Toyota to see if the vehicle had been recalled,Toyota told them NO.Why Mr [redacted] is saying they told us that is beyond us,there has been no recall.Can he prove it was recalled,proof should be on 417autoland.com to show it was recalled.We were never informed of any recall by anyone at 417autoland[redacted] and [redacted] Final Business Response / [redacted] (4000, 19, 2017/06/10) */ Sir, Please refer to the link below www.autoblog.com/2016/11/14/toyota-3-billion-settlement-rusty-truck-frames/ Again, I am the "new" General Manager, I was not here when this happenedPlease take a look at the link I providedIt may help you and that is all I am trying to do is help ***

Revdex.com spoke to John at business and the following was relayed: We refunded her the portion of money that was not used to process the paperwork and set up with DMV, which was discussed with customer and agreed toThe DMV paperwork was filed for the registrationI am willing to refund the customer the $to resolve this issueThe customer can contact me and come down to take care of

? August 14, ","sans-serif"">Dear MrM [redacted] : Thank you for your email dated August 13, regarding to the purchase of a Nissan 350Z by a customer named Darryl I***.? After reviewing his statement of concern, we have the following response: ? According to the customer’s statement, there are more than a few untruthful statements.? ? First of all, the Nissan 350Z was purchased on January 30, and not on November 30, as stated on his complaint(Exhibit A: Retail Purchase Agreement) ? Second, the tail lights were not broken and he did not get pulled over by the police due to broken tail lightsIt was only the tail light lightbulbs that were burnt out.? The reason for the police to pull him over was due to noncompliant with speed limit(exhibit B: Default Judgment & Notice of Entry of Default Judgment) ? Third, according to the Retail Purchase Agreement, the vehicle is to be sold in AS IS condition, which means the customer will have to pay for any repairs needed after the sale.(Exhibit F: buyer guide)? ? ? However, Autoland order the parts and replaced for the exhaust pipe, a/c compressor, suspension, oxygen sensor , with no charge to the customer.? ? (exhibit C: Parts receipt included) As for the transmission problem, since we are not a repair shop, we suggested the customer take it a transmission shop to fix because he had purchased the service contract / warranty with Alpha Warranty Services for months or miles.(exhibit D: Service contract) But customer did not do so and stated these weren’t repaired, which again is another statement ? Fourth, Customer claims the radiator and upper oil pan weren’t working properly.? This happened more than months after the purchase of the used car; therefore, Autoland is not responsible for the repair ? Another statement by the customer stating the odometer reading was 114K miles but according to the Retail Purchase Agreement it clearly states 103,miles (exhibit A: Retail Purchase Agreement) and Carfax indicated the mileage was never roll back with a clean title.(exhibit E- carfax report) ? Finally, the customer claims that Autoland buys cars from Inifiniti of Hawaii and not disclose problems with the cars purchased from Infiniti of Hawaii.? Autoland has never purchased any cars from Inifinit of Hawaii and we would like to know who this certified mechanic is that works at Infiniti making defamation claims about Autoland ? In conclusion, we will not be refunding the customer’s $5500.? We suggested the customer to trade in for a newer car with warranty to protect his investmentHowever, customer insists of getting an older problematic vehicle that we did not recommended in a long runCustomer stated that he will be moving to mainland and he doesn’t any car loan anymore, therefore, he did the voluntary repossession.? We reserve the right to take legal action should there be any more statements claimed against Autoland/or its employees ? ? Sincerely, Jimmy L***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRevdex.com spoke to Gina and the following was relayed: I contacted John and he said he was unable to issue the refund, that someone else would have toI still have not received the refund Regards, [redacted]

Initial Business Response /* (1000, 6, 2015/06/10) */
Ms *** bought the vehicle from us in It is almost two yearsThe issue she described in the complaint was fixed by Ford at no charge to herI spoke with her by email and asked her to tow the car in to the dealership so we can take a
look at it at no charge to herWe are doing this in good faith and we certainly do not have to do anything especially after two yearInitially she agreed on bringing it in but later sent us an email stating that she doesn't want to bring it any moreOur offer is still availableIf she would like to bring it so we can take a look at it, she can call us at anytime to set an appointment for that
Initial Consumer Rebuttal /* (3000, 8, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MR ***
HAS ADDITIONAL BAD FAITH COMPLAINTS ON YELPHE CLAIMS TO NOT HAVE KNOWN OF VEHICLE ISSUES, YET HE DIDNT JUST PURCHASE VEHICLES FROM AUTION W/O TEST DRIVING VEHICLEI'M A DISABLED FEMALE ARMY VETERAN, IF HE WASN'T RESPONSIBLE HE WOULDN'T HAVE ASKED ME TO BRING IN VEHICLE THIS SECOND ISSUE WITH ENGINE IS THE PCM, COMPONENT, THERE;S NO WAY HE DIDNT KNOW OF ISSUE WITH THIS MODELHE HAD TO BE LIVING IN A HOLE NOT TO HAVE HEARD OF THESE ISSUES

August 14,

Dear MrM***:
Thank you for your email
dated August 13, regarding to the purchase of a Nissan 350Z by a
customer named Darryl I***. After
reviewing his statement of concern, we have the following response:
According to the customer’s
statement, there are more than a few untruthful statements.
First of all, the
Nissan 350Z was purchased on January 30, and not on November 30, as
stated on his complaint(Exhibit A: Retail Purchase Agreement)
Second, the tail lights
were not broken and he did not get pulled over by the police due to broken tail
lightsIt was only the tail light lightbulbs that were burnt out. The reason for the police to pull him over
was due to noncompliant with speed limit(exhibit B: Default Judgment &
Notice of Entry of Default Judgment)
Third, according to the
Retail Purchase Agreement, the vehicle is to be sold in AS IS condition, which
means the customer will have to pay for any repairs needed after the sale.(Exhibit F: buyer guide) However, Autoland order the parts and
replaced for the exhaust pipe, a/c compressor, suspension, oxygen sensor , with no charge
to the customer. (exhibit C: Parts receipt included) As for the
transmission problem, since we are not a repair shop, we suggested the customer
take it a transmission shop to fix because he had purchased the service contract / warranty with
Alpha Warranty Services for months or miles.(exhibit D: Service contract) But
customer did not do so and stated these weren’t repaired, which again is
another statement
Fourth, Customer claims the
radiator and upper oil pan weren’t working properly. This happened more than months after the
purchase of the used car; therefore, Autoland is not responsible for the
repair
Another statement by
the customer stating the odometer reading was 114K miles but according to the
Retail Purchase Agreement it clearly states 103,miles (exhibit A: Retail
Purchase Agreement) and Carfax indicated the mileage was never roll back with a
clean title.(exhibit E- carfax report)
Finally, the customer
claims that Autoland buys cars from Inifiniti of Hawaii and not disclose
problems with the cars purchased from Infiniti of Hawaii. Autoland has never purchased any cars from
Inifinit of Hawaii and we would like to know who this certified mechanic is
that works at Infiniti making defamation claims about Autoland
In conclusion, we will not
be refunding the customer’s $5500. We suggested
the customer to trade in for a newer car with warranty to protect his
investmentHowever, customer insists of getting an older problematic vehicle
that we did not recommended in a long runCustomer stated that he will be
moving to mainland and he doesn’t any car loan anymore, therefore, he did the
voluntary repossession. We reserve the
right to take legal action should there be any more statements claimed
against Autoland/or its employees
Sincerely,
Jimmy L***

Autoland had sold the vehicle to the customer *** *** on oct31st We had told the customer we will transfer the title for him and the title is in the process of transferring from the dmvIT will take to weeks to get the original title not 2-days as he mentionedOn the day of
purchase, We had provided a days temporary registration and is***d an insuranceOn Nov 21st 2017, we receive the title and able to transfer it on the next day nov 22nd under his name and information.( see attachment on file). We had make several phone calls / text on nov 21st 2017 to notify the customer to pickup the titleHowever, he did not answer / responseWe also send text to his sister or the other insurance holder (*** ***) to pick up the title. By law HRS 286-52(b) , dealership have thirty (30) calendar days to transfer the certificate of ownership to the director of finance or the Division of motor vehicleWe, Autoland had meet our deadline within days. jimmy l*** Autoland llc

? August 14,
","sans-serif"">Dear MrM***:
Thank you for your email
dated August 13, regarding to the purchase of a Nissan 350Z by a
customer named Darryl I***.? After
reviewing his statement of concern, we have the following response:
?
According to the customer’s
statement, there are more than a few untruthful statements.?
?
First of all, the
Nissan 350Z was purchased on January 30, and not on November 30, as
stated on his complaint(Exhibit A: Retail Purchase Agreement)
?
Second, the tail lights
were not broken and he did not get pulled over by the police due to broken tail
lightsIt was only the tail light lightbulbs that were burnt out.? The reason for the police to pull him over
was due to noncompliant with speed limit(exhibit B: Default Judgment &
Notice of Entry of Default Judgment)
?
Third, according to the
Retail Purchase Agreement, the vehicle is to be sold in AS IS condition, which
means the customer will have to pay for any repairs needed after the sale.(Exhibit F: buyer guide)? ? ? However, Autoland order the parts and
replaced for the exhaust pipe, a/c compressor, suspension, oxygen sensor , with no charge
to the customer.? ? (exhibit C: Parts receipt included) As for the
transmission problem, since we are not a repair shop, we suggested the customer
take it a transmission shop to fix because he had purchased the service contract / warranty with
Alpha Warranty Services for months or miles.(exhibit D: Service contract) But
customer did not do so and stated these weren’t repaired, which again is
another statement
?
Fourth, Customer claims the
radiator and upper oil pan weren’t working properly.? This happened more than months after the
purchase of the used car; therefore, Autoland is not responsible for the
repair
?
Another statement by
the customer stating the odometer reading was 114K miles but according to the
Retail Purchase Agreement it clearly states 103,miles (exhibit A: Retail
Purchase Agreement) and Carfax indicated the mileage was never roll back with a
clean title.(exhibit E- carfax report)
?
Finally, the customer
claims that Autoland buys cars from Inifiniti of Hawaii and not disclose
problems with the cars purchased from Infiniti of Hawaii.? Autoland has never purchased any cars from
Inifinit of Hawaii and we would like to know who this certified mechanic is
that works at Infiniti making defamation claims about Autoland
?
In conclusion, we will not
be refunding the customer’s $5500.? We suggested
the customer to trade in for a newer car with warranty to protect his
investmentHowever, customer insists of getting an older problematic vehicle
that we did not recommended in a long runCustomer stated that he will be
moving to mainland and he doesn’t any car loan anymore, therefore, he did the
voluntary repossession.? We reserve the
right to take legal action should there be any more statements claimed
against Autoland/or its employees
?
?
Sincerely,
Jimmy L***

August 14,
","sans-serif"">Dear MrM[redacted]:
Thank you for your email
dated August 13, regarding to the purchase of a Nissan 350Z by a
customer named Darryl I[redacted]. After
reviewing his statement of concern, we have the following response:
According to the customer's
statement, there are more than a few untruthful statements.
First of all, the
Nissan 350Z was purchased on January 30, and not on November 30, as
stated on his complaint(Exhibit A: Retail Purchase Agreement)
Second, the tail lights
were not broken and he did not get pulled over by the police due to broken tail
lightsIt was only the tail light lightbulbs that were burnt out. The reason for the police to pull him over
was due to noncompliant with speed limit(exhibit B: Default Judgment &
Notice of Entry of Default Judgment)
Third, according to the
Retail Purchase Agreement, the vehicle is to be sold in AS IS condition, which
means the customer will have to pay for any repairs needed after the sale.(Exhibit F: buyer guide) However, Autoland order the parts and
replaced for the exhaust pipe, a/c compressor, suspension, oxygen sensor , with no charge
to the customer. (exhibit C: Parts receipt included) As for the
transmission problem, since we are not a repair shop, we suggested the customer
take it a transmission shop to fix because he had purchased the service contract / warranty with
Alpha Warranty Services for months or miles.(exhibit D: Service contract) But
customer did not do so and stated these weren't repaired, which again is
another statement
Fourth, Customer claims the
radiator and upper oil pan weren't working properly. This happened more than months after the
purchase of the used car; therefore, Autoland is not responsible for the
repair
Another statement by
the customer stating the odometer reading was 114K miles but according to the
Retail Purchase Agreement it clearly states 103,miles (exhibit A: Retail
Purchase Agreement) and Carfax indicated the mileage was never roll back with a
clean title.(exhibit E- carfax report)
Finally, the customer
claims that Autoland buys cars from Inifiniti of Hawaii and not disclose
problems with the cars purchased from Infiniti of Hawaii. Autoland has never purchased any cars from
Inifinit of Hawaii and we would like to know who this certified mechanic is
that works at Infiniti making defamation claims about Autoland
In conclusion, we will not
be refunding the customer's $5500. We suggested
the customer to trade in for a newer car with warranty to protect his
investmentHowever, customer insists of getting an older problematic vehicle
that we did not recommended in a long runCustomer stated that he will be
moving to mainland and he doesn't any car loan anymore, therefore, he did the
voluntary repossession. We reserve the
right to take legal action should there be any more statements claimed
against Autoland/or its employees
Sincerely,
Jimmy L[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Revdex.com spoke to Gina and the following was relayed: I contacted John and he said he was unable to issue the refund, that someone else would have to. I still have not received the refund.
Regards,
[redacted]

Autoland had sold the vehicle to the customer [redacted] on oct31st 2017. We had told the customer we will transfer the title for him and the title is in the process of transferring from the dmv. IT will take 2 to 3 weeks to get the original title not 2-3 days as he mentioned. On the day of...

purchase, We had provided a 30 days temporary registration and is[redacted]d an insurance. On Nov 21st 2017, we receive the title and able to transfer it on the next day nov 22nd 2017 under his name and information.( see attachment on file).  We had make several phone calls / text on nov 21st 2017  to notify the customer to pickup the title. However, he did not answer / response. We also send text to his sister or the other insurance holder ([redacted]) to pick up the title.  By law HRS 286-52(b) , dealership have thirty (30) calendar days to transfer the certificate of ownership to the director of finance or the Division of motor vehicle. We, Autoland had meet our deadline within 30 days.  jimmy l[redacted] Autoland llc

I went to Auto Land on July 7, 2016 with a man named Harvey and we went so I could take over the payments on his 2007 Toyota Yaris. Ken [redacted] was the salesman who helped us. He wrote up the contract and at that point Harvey left. As soon as he left Ken proceeded to tell me that he thought I needed a different car like a SUV. He then took me outside to the street and he showed me a 1997 Toyota SUV that had obviously been sitting for a long time. He had to jump the battery. I liked it ok but I really didn't want a 20 year old car.
It was getting late and I was getting nervous about driving at night. Ken tore up the first contract and started a new one for the 20 year old vehicle which I did not really want. This was a " bait and switch" .He proceeded to tell me that I needed an extended warranty because of the age of the car. I was then getting extremely anxious about the late hour. Ken got the stack of papers for me to sign and did a "5 finger scam" hiding the contracts with his hand on instructing me to just sign where he pointed. I left to drive home and I had not seen that the first place I signed said No Returns and no refunds! He took advantage of a disabled Senior citizen.

Revdex.com spoke to John at business and the following was relayed: We refunded her the portion of money that was not used to process the paperwork and set up with DMV, which was discussed with customer and agreed to. The DMV paperwork was filed for the registration. I am willing to refund the customer the...

$125 to resolve this issue. The customer can contact me and come down to take care of.