AutoLifeRx

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have maintained my vehicle meticulouslyYou have the records that prove thatI did not have any warning that something was wrong with the engineI did not see, hear or smell anything! I was simply going to work when the engine died and I waited hours for a tow (MN winter has been brutal!) My warranty said nothing about requiring me to crawl under my car every morning to see if anything looked suspicious! I am not a mechanic, but have been insured by several (including the repair facility) that quart low of oil will not cause an engine to failI paid $for this warranty just in case anything happened and now you deny itI do not accept your claim that I should have known something was wrongYou need to honor the agreement that was made

In response to Ms [redacted] complaint, let us begin by stating that there is no record in the AutoLifeRx system of her agreement The selling dealer – [redacted] ***, never submitted the agreement or remitted payment for it Hence the reason she did not receive the product additive The process can only begin if the selling dealer forwards a copy of the agreement along with payment Further explanation that reads directly on the face of the AutoLifeRx agreement reads – “IF YOU HAVE NOT RECEIVED THE AUTOLIFERX™ PRODUCT WITHIN NINETY (90) DAYS FROM SALE DATE, PLEASE CONTACT MANUFACTURER” [redacted] states that the very next day after vehicle and warranty purchase, the engine blew up Refer to item #EXCLUSIONS (on the face page of the agreement) reads: “Failure of a covered component, which occurs within the first ninety (90) days and 1,miles after Contract Purchase Date, as it appears on the above registration form will not be covered, this will be considered as pre-existing.” In both instances listed above, we must refer Ms [redacted] back to the selling dealer [redacted] would be responsible for repairing the vehicle and cancelling the AutoLifeRx agreement since they are in receipt of [redacted] paymentAdditionally, this information will assist the Revdex.com in closing this complaint # [redacted] Sincerely,AutoLifeRx Administration

Dear Ms [redacted] ,Since [redacted] has entered identical complaints, and all at the same interval, in fairness and respect of your time at the [redacted] , this matter has been turned over to the Legal Department The complaint ID numbers are as follows: ID# [redacted] , [redacted] , [redacted] , [redacted] , and [redacted] .Sincerely,AutoLifeRx Administrative Office

Upon review of AutoLifeRx Claim # [redacted] , and Mr [redacted] ’s detailed and informative complaint, we will address the various issues he noted 6/2/Received call from [redacted] Repair and opened AutoLifeRx Claim # [redacted] [redacted] said vehicle was driven in with complaint of making a loud noise when stopping or in reverse 6/3/AutoLifeRx Claims Department contacted the repair facility and instructed the shop to get consumer authorization for tear down 6/6/ [redacted] called Claims Deptupset because he had not heard anything regarding his truck and he was told that the repair facility had been instructed to get his authorization for teardown, but apparently there was a communication breakdown somewhere in those instructions 6/6/Four minutes after the conversation with Mr [redacted] , the AutoLifeRx Claims Department contacted [redacted] and [redacted] said he received authorization, but was still in process of performing tear down 6/16/ [redacted] called to say his shop was closing early and asked that the Inspector call before coming out another day Re-scheduled inspection for 6/20/ Per inspection report - timing chain, guides, tensioners and camshaft phasers are intact with no visible damageNo mechanical failure seen or demonstratedIn reference to the Terms and Conditions of the AutoLifeRx agreement, Item #Exclusions states – “Failures must be the result of a proven mechanical failure.” Therefore, the AutoLifeRx claim on Mr [redacted] ’s truck remains denied due to no mechanical failure We hope this explanation assists in closing this complaint Sincerely, AutoLifeRx Administration

Please be advised that this matter should be closedAfter a thorough investigation, the AutoLifeRx Limited Product Warranty program had determined that Auto Advantage submitted a proposed sale to Mr [redacted] of an AutoLifeRx Plus product and its associated warranty that was not in compliance with the AutoLifeRx Limited Product Warranty programTherefore, the transaction and warranty were cancelled and removed from the AutoLifeRx Limited Product Warranty programAutoLifeRx directed Auto Advantage to refund directly to Mr [redacted] the full purchase he paid ($1,675.00)Auto Advantage did, in fact, refund Mr [redacted] and Mr [redacted] negotiated the checkSee copy attached hereto.As an aside, the Legal Department also reviewed the file and notes that even if the proposed sale and associated warranty were in compliance with the program requirements and in effect, any claim would be denied for a myriad of reasons, including an independent inspector’s conclusion that damage to the vehicle’s oil pan from an apparent accident and continued operation, was the cause of any damage to the engine – not the failure of the AutoLifeRx productThe company records also reflect that there was a failure to maintain proper maintenance such as oil changes (as opposed to merely topping off the oil)Such damages are specifically excluded from coverage under the limited product warrantyContrary to Mr [redacted] ’s assertions, Mr [redacted] failed and refused to provide evidence of the proper maintenance of the vehicle, including the alleged service records from [redacted] ***.The legal department also notes that Mr [redacted] ’s claims of never hearing back from the AutoLifeRx Limited Warranty Program are unfoundedIf anything, the cause for any delay in Mr [redacted] receiving communications from AutoLifeRx appears to be from Mr [redacted] ’s unavailability due to his incarceration.Finally, it should be noted that Mr [redacted] continues to falsely assert that the AutoLifeRx product and its associated warranty was a bumper to bumper insurance policy, covering his own negligence and abuse of the vehicleIt is notThe agreement indicates that he purchased an AutoLifeRx product with a limited warrantyMr [redacted] did not attempt to purchase an extended warranty insurance policy – nor does AutoLifeRx offer an extended warranty insurance policyAccording to his own statements, including his first complaint to the Revdex.com, Mr [redacted] knew and acknowledged that AutoLifeRx was a product with a warranty – not an insurance policy.Given the foregoing, there is nothing the AutoLifeRx Limited Product Warranty program can doThere is/was no warranty coverage for any alleged damages.Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please be advised, AutoLifeRx # [redacted] agreement has been cancelled and apparently Mr [redacted] 's complaint to the Revdex.com was pre-meditated as his refund check was already in the mailAdditionally, much of [redacted] 's complaint holds no truth or validity and his concerns had to be escalated to the Legal Department for review prior to reseller refund.On 3/17/ [redacted] Santa Ana contacted AutoLifeRx Claims Department, and stated the vehicle was towed in, oil looks milky, is about quart low, has approximately codes of vehicle malfunctions and engine seized upThe repair shop was informed to get service history from Mr [redacted] Service history had not been received, and on 4/3/AutoLifeRx Claims left a message for [redacted] requesting the required documentation4/6/AutoLifeRx Claims Department called [redacted] Santa Ana and requested they get Mr [redacted] 's authorization for teardown to point of failure and call Claims back with findings4/21/Claims Department called repair facility asking about status of vehicle and [redacted] stated that [redacted] had not returned their phone calls or their loaner carThe AutoLifeRx Claims Department left numerous phone messages at the end of April, all through May, and did not hear from [redacted] or the repair shop until June 9,6/9/Mr [redacted] told the Claims Department he was upset because his vehicle was not repaired during his month of unavailabilityAlso during this conversation, Mr [redacted] was again told we were still waiting for his service history receiptsThe service history of supposed oil changes that the Claims Department received were from [redacted] shop - [redacted] stated "the car had perfect service maintenance through BMW"They revealed that complete oil changes were not done, but only free oil refillsOn each of the free oil refills, the paperwork also showed that no other additional maintenance checkups were done6/10/AutoLifeRx Claims Department contacted the repair facility, asking for current mileage and again, consumer authorization for tear downDuring this conversation, [redacted] at [redacted] stated that the oil pan appears to have been pushed up and said it looks different than when last seen in MarchAlso verified that the car would need tear down to see if the oil pan is restricting the oil pick up, and there was coolant in the oil6/16/A third party inspector noted the vehicle mileage was miles more than the repair shop originally reported, engine oil pan is dented upward about 1/2" from what appears to have been a glancing blow, engine smells as if it got very hot, metal contamination in bottom of oil filter housing and between oil filter ribs as wellThe cause of failure is from long term coolant pump failure and continued operation with coolant/oil intermix from severe overheat, resulting in complete engine failurePictures from the inspection also disclosed that there are no license plates on the BMW, and [redacted] report shows last title or registration was issued to an insurance company on 12/26/13.Other invalid statements in the complaint reveal that Mr [redacted] thinks he paid $1,to the AutoLifeRx Administrative OfficeIn actuality, he paid a reseller in New York, of which this office had referred Mr [redacted] back to numerous times.In review, the above mentioned AutoLifeRx agreement # [redacted] is cancelled, and therefore should resolve and close this Complaint ID # [redacted] , [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I purchased an insurance policy through Auto Life Rx, based on the belief that my car would be covered for any type of road hazardThis policy was supposed to cover the car from bumper to bumper and anything underneath the carAccording to [redacted] at [redacted] ***, the oil pan had been damaged, which should have been covered under the Auto Life Rx policy I purchasedAlso according to ***, the oil pan was pressed against the engine, which would indicate that other problems may occurAs diagnosed by the Auto Life Rx inspector, water was found in the oil, which in that case the water pump went out because the water pump went outThis would leave residue in the oil pan, indicating that a chain of events had occurredWhen this event occurred, I was fully covered according to my insurance planIn order to understand the core reason for my car's malfunction, I was told by [redacted] that they would have to take the engine apartThis would cost me $because [redacted] wasn't sure if Auto Life Rx would reimburse themA week later I was told that my insurance plan had been canceledTo further complicate matters, when I asked Auto Life Rx for a copy of my insurance policy they refused, stating that at this point in time, that I would have to talk to their legal officeWhen I did in fact follow through with the legal office, I was told repeatedly that they would get back to meI never heard from themI would greatly appreciate the Revdex.com getting a copy of my insurance policy from Auto Life Rx as I have not been able toWhat I think should happen is for Auto Life Rx to be responsible for the damage that has been doneThis situation now goes beyond just my vehicle, it has affected my personal life and caused much distress as I have lost business contracts, in addition to an enormous amount of stressI think the Revdex.com and [redacted] would be doing a great service to consumers by investigating Auto Life Rx, as there are many complaints online regarding their unethical business practices I look forward to the Revdex.com using their acute investigative skills in understanding this complex and unnecessary matter and helping me and others find appropriate recourse Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You state that the oil was splashed all the way to the back of the under carriageThis would indicate that the car was in motionI have a long commute to work and have no assigned parking spotI don't believe that one quart low is a sufficient amount to create what you state was found on the under carriage AND leave a puddle somewhereAs I stated, there were no warning signs that anything was wrongIf there were, I assure you that I would go directly to my mechanicI have stopped there numerous times over the years if I sensed anything wrong before heading to workI take very good care of my vehicle
I also have been assured by many experienced mechanics that one quart low could not cause damage to the engine.In my initial contact with your company questioning the denial and asking what I can do to further discus the matter, I asked who to have an attorney contactI was told that you would now cease all communication with meThe life of the warranty still has a long time left on itIf you have ceased all communication with me, I want my $back and you can keep your warranty
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went to ***’s facility and let the owner read the last message from AutoLifeRx
His comments: The inspector (AutoLifeRx) called on several times why he could not inspect my vehicleOne time he was travelling out of townOne time he was busy with family scheduling
Mr*** said he had never closed his shop early during the period that he had my vehicleHe is the owner, but his son runs the officeI have seen no less than mechanics at his shop!
The inspector arrived at the shop only after I talked to the AutoLifeRx representative againDuring the inspection, he said that he was knowledgeable about Ford’s cam phaser problem
Ford has a history on the cam phaser problemIf AutoLifeRx is knowledgeable about Ford’s cam phaser problem, they should insert a note on the warranty contract indicating that that L engine would not be warrantedThat way owners can decide if they want to purchase the contract or not
Regards,
*** ***

Upon review of Ms***'s
claim, it was determined that both the repair facility and the independent inspector verified concern that the cause and extent of damage to the engine, had documented that the engine oil level had been low (quart) when the vehicle initially arrived at the repair facilityThis condition was later found to be caused by a leaking rear main oil sealThe leak from the seal was to the extent that the oil had trailed from the engine to the rear of the vehicle, coating the rear axle, suspension and tires with oilAn oil leak of this magnitude would have left visible signs in any area that the vehicle had been parked and should have been noticed by anyone moving the vehicle from that parking spotAdditionally,
due to the severity of the oil leak, the exhaust pipe was also coated in oil and thus would have emitted the smell of burning oil, along with visual signs of something burning
Although Ms***'s complaint is correct that she provided proof of regular maintenance performed on the vehicle, the claim for her engine was not denied due to lack of maintenance, but rather lack of proper lubrication due to low fluid levels caused by the leaking seal which could be seen by the condition of the failed part within the engine The AutoLifeRx warranty specifically excludes.from coverage any failure(s) due to lack oflubricationFurthermore seals and gaskets are \not covered under the agreementTherefore we will not be able to reverse the denial of this claim
Sincerely,
AutoLifeRx Administrative Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have maintained my vehicle meticulously. You have the records that prove that. I did not have any warning that something was wrong with the engine. I did not see, hear or smell anything! I was simply going to work when the engine died and I waited 2 hours for a tow (MN winter has been brutal!) My warranty said nothing about requiring me to crawl under my car every morning to see if anything looked suspicious! I am not a mechanic, but have been insured by several (including the repair facility) that 1 quart low of oil will not cause an engine to fail. I paid $1500 for this warranty just in case anything happened and now you deny it. I do not accept your claim that I should have known something was wrong. You need to honor the agreement that was made.

Dear Ms. Mosley;
 
In our previous response to this complaint it was stated that the magnitude of the oil leak would have very visible signs in the parking spot without Ms. [redacted] having to check the under carriage of the vehicle.  Please refer Ms. [redacted] to item number 5. EXCLUSIONS in the terms and conditions of the agreement.  Second paragraph begins in bold print: “This limited warranty will not apply to the following items:……”engine or transmission failures caused by the lack of fluids or improper maintenance are not covered…..oil changes and its resulting buildup, lack of proper fluids…..”  [redacted] also signed and returned the AutoLifeRx Program Registration Form in understanding and agreement to the Terms and Conditions of the AutoLifeRx Limited Product Warranty program.  The second item acknowledged on the Registration Form states that leaks are not covered.
 
As administrator of the AutoLifeRx program, this office must adhere to the legal program documentation, presented and signed by the consumer.  Therefore, due to the information supplied in the paragraph above, the claim for Ms. [redacted] remains denied.
 
 
 Sincerely,
 
AutoLifeRx Administrative Office

As stated in our first response, [redacted] does not have an AutoLifeRx agreement in our system.  This program administrator has never received payment or copy of the agreement.  Also in repeat, Ms. [redacted] must refer back to selling dealer - [redacted].

Please be advised that this matter should be closed. After a thorough investigation, the AutoLifeRx Limited Product Warranty program had determined that Auto Advantage submitted a proposed sale to Mr. [redacted] of an AutoLifeRx Plus product and its associated warranty that was not in compliance with the AutoLifeRx Limited Product Warranty program. Therefore, the transaction and warranty were cancelled and removed from the AutoLifeRx Limited Product Warranty program. AutoLifeRx directed Auto Advantage to refund directly to Mr. [redacted] the full purchase he paid ($1,675.00). Auto Advantage did, in fact, refund Mr. [redacted] and Mr. [redacted] negotiated the check. See copy attached hereto.As an aside, the Legal Department also reviewed the file and notes that even if the proposed sale and associated warranty were in compliance with the program requirements and in effect, any claim would be denied for a myriad of reasons, including an independent inspector’s conclusion that damage to the vehicle’s oil pan from an apparent accident and continued operation, was the cause of any damage to the engine – not the failure of the AutoLifeRx product. The company records also reflect that there was a failure to maintain proper maintenance such as oil changes (as opposed to merely topping off the oil). Such damages are specifically excluded from coverage under the limited product warranty. Contrary to Mr. [redacted]’s assertions, Mr. [redacted] failed and refused to provide evidence of the proper maintenance of the vehicle, including the alleged service records from [redacted].The legal department also notes that Mr. [redacted]’s claims of never hearing back from the AutoLifeRx Limited Warranty Program are unfounded. If anything, the cause for any delay in Mr. [redacted] receiving communications from AutoLifeRx appears to be from Mr. [redacted]’s unavailability due to his incarceration.Finally, it should be noted that Mr. [redacted] continues to falsely assert that the AutoLifeRx product and its associated warranty was a bumper to bumper insurance policy, covering his own negligence and abuse of the vehicle. It is not. The agreement indicates that he purchased an AutoLifeRx product with a limited warranty. Mr. [redacted] did not attempt to purchase an extended warranty insurance policy – nor does AutoLifeRx offer an extended warranty insurance policy. According to his own statements, including his first complaint to the Revdex.com, Mr. [redacted] knew and acknowledged that AutoLifeRx was a product with a warranty – not an insurance policy.Given the foregoing, there is nothing the AutoLifeRx Limited Product Warranty program can do. There is/was no warranty coverage for any alleged damages.Sincerely,[redacted]

In response to Ms. [redacted] complaint, let us begin by stating that there is no record in the AutoLifeRx system of her agreement.  The selling dealer – [redacted], never submitted the agreement or remitted payment for it.  Hence the reason she did not receive the product additive.  The...

process can only begin if the selling dealer forwards a copy of the agreement along with payment.  Further explanation that reads directly on the face of the AutoLifeRx agreement reads – “IF YOU HAVE NOT RECEIVED THE AUTOLIFERX™ PRODUCT WITHIN NINETY (90) DAYS FROM SALE DATE, PLEASE CONTACT MANUFACTURER”.   [redacted] states that the very next day after vehicle and warranty purchase, the engine blew up.  Refer to item #5 EXCLUSIONS (on the face page of the agreement) reads: “Failure of a covered component, which occurs within the first ninety (90) days and 1,000 miles after Contract Purchase Date, as it appears on the above registration form will not be covered, this will be considered as pre-existing.”   In both instances listed above, we must refer Ms. [redacted] back to the selling dealer.  [redacted] would be responsible for repairing the vehicle and cancelling the AutoLifeRx agreement since they are in receipt of [redacted] payment. Additionally, this information will assist the Revdex.com in closing this complaint #[redacted]. Sincerely,AutoLifeRx Administration

Dear Ms. [redacted],Since [redacted] has entered 5 identical complaints, and all at the same interval, in fairness and respect of your time at the [redacted], this matter has been turned over to the Legal Department.  The complaint ID numbers are as follows: ID#...

[redacted], [redacted], [redacted], [redacted], and [redacted].Sincerely,AutoLifeRx Administrative Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I purchased an insurance policy through Auto Life Rx, based on the belief that my car would be covered for any type of road hazard. This policy was supposed to cover the car from bumper to bumper and anything underneath the car. According to [redacted] at [redacted], the oil pan had been damaged, which should have been covered under the Auto Life Rx policy I purchased. Also according to [redacted], the oil pan was pressed against the engine, which would indicate that other problems may occur. As diagnosed by the Auto Life Rx inspector, water was found in the oil, which in that case the water pump went out because the water pump went out. This would leave residue in the oil pan, indicating that a chain of events had occurred. When this event occurred, I was fully covered according to my insurance plan. In order to understand the core reason for my car's malfunction, I was told by [redacted] that they would have to take the engine apart. This would cost me $4000 because [redacted] wasn't sure if Auto Life Rx would reimburse them. A week later I was told that my insurance plan had been canceled. To further complicate matters, when I asked Auto Life Rx for a copy of my insurance policy they refused, stating that at this point in time, that I would have to talk to their legal office. When I did in fact follow through with the legal office, I was told repeatedly that they would get back to me. I never heard from them. I would greatly appreciate the Revdex.com getting a copy of my insurance policy from Auto Life Rx as I have not been able to. What I think should happen is for Auto Life Rx to be responsible for the damage that has been done. This situation now goes beyond just my vehicle, it has affected my personal life and caused much distress as I have lost business contracts, in addition to an enormous amount of stress. I think the Revdex.com and [redacted] would be doing a great service to consumers by investigating Auto Life Rx, as there are many complaints online regarding their unethical business practices.  I look forward to the Revdex.com using their acute investigative skills in understanding this complex and unnecessary matter and helping me and others find appropriate recourse.    Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]