Autolog Corporation

Complaint: [redacted] I am rejecting this response because: NYS EZ pass advised me tp contact PA Turnpike(where the tolls were charged) PA Turnpike has advised the toll should be paid by the car carrierAll of this has been discussed with Auto Log Autolog Corp assured me my EZ Pass acct would be refunded this week - THe truth is they called EZ Pass and re-opened my denied complaint.(without my authority) NYS EZ Pass is investigating thisOnce again....Auto log has charged me for their truck's tolls- this was not part of our contract! I have supplied them with ALL documentation of my EZ Pass statement showing charges billed by their truck/paid by ME AutoLog has confirmed my car was on their truck when these tolls were billed.Why isn't Auto Log paying their tolls on their vehicles? Passing this toll fees onto unsuspecting customers is deceitful Regards, [redacted]

The customer received an EZpass violation for tolls the carrier incurred.  The fee was confirmed to be an 18 wheeler charge.  We provided the customer the paperwork  that she needed to provide to Ezpass to have the fees wavied.   The customer insisted that this was our...

repsonsibility to handle and provided us her Ezpass documentation.  The customer was never told she had to pay the fees or even hinted that she was repsonsible.  We did instruct the customer, per Ezpass it was their policy for us to provide documentation to the customer for the customer to handle directly with them.   We contacted Ezpass per the customers demand with the written infomation she provided us.  We were able to get the fee refunded and received a confirmation number  [redacted] , which we provided to the customer.  The customer was aware and was her request we were making the call.   Today the cusotmer sent an email below stating we should not have made contact with Ezpass.  We are doing our best to resolve this issue with the customer and will continue to do so until the customer receives the credit she deserves.    I will keep Revdex.com informed.From: [redacted] Sent: Monday, September 22, 2014 2:05 PMTo: [redacted]Subject: Re: Reference #[redacted] [redacted]To date NOcredit to my account. *see below** In fact, EZ pass has confirmed there is NOcredit being given only a request to re-open my intial investigation by YOU formy account.  You do not have authority to access my EZ Pass account! Norrequest services from EZ Pass in my name.  They are looking further intothe matter as this is theft of my identity.  I have given you all info youneed to issue me a refund.If a checkis not in the mail this week with a tracking number, I will be taking legalaction.[redacted] On Tue, Sep 16, 2014 at 11:36 AM, [redacted]wrote:Hello[redacted] Theperson I spoke with was [redacted] The phone number I called [redacted] Your services numberis [redacted]. Thankyou  From: [redacted]Sent: Tuesday, September 16, 2014 11:35 AMTo: [redacted]Subject: Fwd: Reference #[redacted]  ---------- Forwarded message ----------From: [redacted]Date: Mon, Sep 15, 2014 at 9:30 PMSubject: Re: Reference #[redacted]To: [redacted]Per our conversation today, can youplease advise the person's name and position at NYS EZ Pass you spoke with whoconfirmed my account would be credited for your tolls charged to my EZ Passaccount?Thank you! OnMon, Sep 15, 2014 at 3:16 PM, [redacted]wrote:This is of NO use to me.  Ihave sent the Invoice to EZ Pass and they said you must issue me therefund.  Also, I sent you a copy of this invoice.  Why do you need areceipt from the carrier? You have all the records...my 2010 Toyota Prius wasON your transporter 7/18/14 and 7/20/14. The dates my EZ pass was charged tollsfor your 18 wheeler transport truck.  I have provided all documentation ofthis to you.  If you handle this problem IMMEDIATELY everything will be ok- if not I will be taking this further, you have left me No choice.

Complaint: [redacted]
I am rejecting this response because:
NYS EZ pass advised me tp contact PA Turnpike(where the tolls were charged).  PA Turnpike has advised the toll should be paid by the car carrier. All of this has been discussed with Auto Log.   Autolog Corp assured me my EZ Pass acct would be refunded this week - THe truth is they called EZ Pass and re-opened my denied complaint.(without my authority)  NYS EZ Pass is investigating this. Once again....Auto log has charged me for their truck's tolls- this was not part of our contract!  I have supplied them with ALL documentation of my EZ Pass statement showing charges billed by their truck/paid by ME .  AutoLog has confirmed my car was on their truck when these tolls were billed.Why isn't Auto Log paying their tolls on their vehicles?  Passing this toll fees onto unsuspecting customers is deceitful.
Regards,
[redacted]

Review: Company did not pay their Pennsylvia turnpike charge in the amount of $143.49. My car's license plate was scanned while on their truck's transporter and my NYS EZ Pass was debited in this amount for their 18 wheeler transport truck. EZ pass and the PA turnpike cannot help! I have tried on numerous occasions (verbally and written) to settle this with the company. Since it is their tolls for their truck. No responsibility of mine. I paid their transport fee of $910. and was not told I had to pay the highway tolls for their transport truck.

I want a refund.

I have documented all conversations and have copies of emails and letters mailed-Desired Settlement: Refund to me

Business

Response:

The customer received an EZpass violation for tolls the carrier incurred. The fee was confirmed to be an 18 wheeler charge. We provided the customer the paperwork that she needed to provide to Ezpass to have the fees wavied. The customer insisted that this was our repsonsibility to handle and provided us her Ezpass documentation. The customer was never told she had to pay the fees or even hinted that she was repsonsible. We did instruct the customer, per Ezpass it was their policy for us to provide documentation to the customer for the customer to handle directly with them. We contacted Ezpass per the customers demand with the written infomation she provided us. We were able to get the fee refunded and received a confirmation number [redacted] , which we provided to the customer. The customer was aware and was her request we were making the call. Today the cusotmer sent an email below stating we should not have made contact with Ezpass. We are doing our best to resolve this issue with the customer and will continue to do so until the customer receives the credit she deserves. I will keep Revdex.com informed.From: [redacted] Sent: Monday, September 22, 2014 2:05 PMTo: [redacted]Subject: Re: Reference #[redacted]To date NOcredit to my account. *see below** In fact, EZ pass has confirmed there is NOcredit being given only a request to re-open my intial investigation by YOU formy account. You do not have authority to access my EZ Pass account! Norrequest services from EZ Pass in my name. They are looking further intothe matter as this is theft of my identity. I have given you all info youneed to issue me a refund.If a checkis not in the mail this week with a tracking number, I will be taking legalaction.[redacted]

[redacted] On Tue, Sep 16, 2014 at 11:36 AM, [redacted]wrote:Hello[redacted] Theperson I spoke with was [redacted] The phone number I called [redacted] Your services numberis [redacted]. Thankyou From: [redacted]

[redacted]Sent: Tuesday, September 16, 2014 11:35 AMTo: [redacted]Subject: Fwd: Reference #[redacted] ---------- Forwarded message ----------From: [redacted]Date: Mon, Sep 15, 2014 at 9:30 PMSubject: Re: Reference #[redacted]To: [redacted]Per our conversation today, can youplease advise the person's name and position at NYS EZ Pass you spoke with whoconfirmed my account would be credited for your tolls charged to my EZ Passaccount?Thank you! OnMon, Sep 15, 2014 at 3:16 PM, [redacted]wrote:This is of NO use to me. Ihave sent the Invoice to EZ Pass and they said you must issue me therefund. Also, I sent you a copy of this invoice. Why do you need areceipt from the carrier? You have all the records...my 2010 Toyota Prius wasON your transporter 7/18/14 and 7/20/14. The dates my EZ pass was charged tollsfor your 18 wheeler transport truck. I have provided all documentation ofthis to you. If you handle this problem IMMEDIATELY everything will be ok- if not I will be taking this further, you have left me No choice.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

NYS EZ pass advised me tp contact PA Turnpike(where the tolls were charged). PA Turnpike has advised the toll should be paid by the car carrier. All of this has been discussed with Auto Log. Autolog Corp assured me my EZ Pass acct would be refunded this week - THe truth is they called EZ Pass and re-opened my denied complaint.(without my authority) NYS EZ Pass is investigating this. Once again....Auto log has charged me for their truck's tolls- this was not part of our contract! I have supplied them with ALL documentation of my EZ Pass statement showing charges billed by their truck/paid by ME . AutoLog has confirmed my car was on their truck when these tolls were billed.Why isn't Auto Log paying their tolls on their vehicles? Passing this toll fees onto unsuspecting customers is deceitful.

Regards,

Review: My husband paid roughly $1600 to transport my 2001 corolla from [redacted] to [redacted]. It was about average quote and Autolog had great reviews and great Revdex.com rating, so we chose them. My car was delivered on Dec. 1, 2013 at 1 am with a stench of a burnt clutch and 9 extra miles on the odometer. The clutch was slipping so badly that I took it to a local mechanic asap and fixed it. The truck driver was not working for Autolog, but for [redacted]. When I contacted Autolog about my burnt clutch, they transferred my call to [redacted]. I submitted my claim to [redacted] with all required documents (all original documents, 2 quotes, photographs, description of problem). [redacted] denied my claim, because they consider a burnt clutch a "mechanical failure". My car had no clutch problems during the 6 years I owned it and did not have clutch problems when I dropped it of at the terminal. They have no idea who drove my car for 9 miles and why.Desired Settlement: I would like Autolog to change their website to reflect the fact that their orders can be handled by entities other than Autolog, and to pay for the repairs of my clutch (roughly $700).

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Issue 1. Regarding the mileage on my car: I know that my car was driven for 9 miles while in your care because I took pictures of the odometer at the drop-off and after delivery with my cell phone (and so it is time and date stamped). I e-mailed you those photos as proof at the time when I appealed your decision to deny my claim. This is how you know what the mileage on my car is. So far, you seem to have know idea about who drove my car and why. According to the driver who delivered my car, there were no reason for it to be driven 9 miles. Yes, the odometer reading was not noted on the documentation, and so, perhaps you should train your employees better - they were the ones filling out your paperwork, not me. So let's not pretend that my car was not driven for 9 miles while in your possession.

Issue 2. I would have almost bought your argument about mechanical failure. Of course, a clutch could fail from normal wear, but then it would not stink. My car was returned to me with a strong unbearable smell of a burnt clutch. That was acknowledged by the driver and it was noted by the mechanic who replaced my clutch (I sent you that paperwork).

That burning smell indicates that someone handled my car with negligence or that whoever drove it (for 9 miles?) had no idea how to drive a car with manual transmission. Even a new clutch can be broken very quickly if car is driven by someone who does not know what they are doing.

Your website promises "On time and damage-free delivery". It is lovely that you point out that you are not responsible for mechanical failures. So does it mean you could go ahead and break mechanical parts of the car as you wish and still have no responsibility? If yes, let's post my negative review on your website in customer testimonials section and see how many people will still want your business. My clutch did not "fail". It was broken by someone in your employ.

Issue 3. I was assured several times that my car would be transported by Autolog. It was transported by [redacted] driver who never heard of Autolog. I do not appreciate being misinformed. What's the point to pick a company with excellent Revdex.com rating if someone else is going to do the job and botch it?

Business

Response:

Good Afternoon,

In regards to the mileage...

mileage was not noted on the customer’s origin or destination inspections (as previously supplied) and is not standard information that is collected.

In regards to the clutch..

Vehicle is 12 years old; 119433 miles. Which would be considered normal wear

& tear for the age of the vehicle. If the clutch was failing from wear and tear, there could be a burning smell from the clutch not engaging.

As

noted on page 3 –section 10 of the [redacted] Single Unit Terms and

Conditions:

Transporter

shall not be liable for normal wear and/or tear; damages and/or losses directly

and/or indirectly related to mechanical malfunctions.

Finally, our customer on record is [redacted], which booked and paid for the transaction. We do not have [redacted] on any of our documents or for payment for this order.

Autolog was purchsed by [redacted] approximately 4 years ago, we are one of the same companies. Autolog and [redacted] have different time expectations and were built with a different princing model. The sales person will always match up the customer with the best model, pricing and terms that fits their indivicdual needs. Please see below, that when the order was booked by [redacted], he signed and agreed to be bound by the Terms and Conditions to ship with [redacted]. Our customer [redacted] was aware vehicle that his transport was being handled by our [redacted] division.

From: [redacted] [[redacted]

Sent:

Monday, November 11, 2013 9:06 AM

To: [redacted]

Subject: Re: Please review your [redacted] order

#[redacted]

I have received, read and

agree to be bound by [redacted]'s terms and conditions for my

vehicle shipping service.

Thank you

On Tue, Nov 5, 2013 at 10:52 AM, [redacted] <r[redacted]> wrote: