I had to call MULTIPLE times to get resolutions on NEW furnitureHad a table and chairs along with the matching buffet delivered and two of the chairs were wobbly and the buffet was missing a small piece to hold one of the shelves upI tried to get service scheduled for the chairs and that required many phone calls both with Ashley and the third party they use for repairs in order to get it scheduledI did not feel comfortable with the man that came to fix the chairsHis vehicle wasn't labeled and his tools were very much in disarray which conveyed unprofessionalismI was told the part was ordered for the buffet and when I didn't receive it after several weeks I called AGAIN and was told it was on back order and I would receive it the week before ChristmasI did not get it so the week after Christmas I called corporate where the gentleman was very rude and told me he knewItching and couldn't help because it was independently ownedI called the Fairborn fulfillment center yet AGAIN and was told the part was in the warehouse but had not shipped for unknown reasonsBottom line, don't bother with AshleyRead their people's experiences with a simple Google search and believe it's true
We purchased an Ashley Furniture Brand leather sofa "Axiom". The feet of the sofa are made of resin and painted. The feet on our couch chipped and that is when we discovered that they were not made of wood and the white resin was apparent. We called the store multiple times and left messages that were never returned. The website does not provide a contact phone number for customer service, which is really bad business. Finally we went into the store and the salesman contacted customer service, thereafter customer service contacted us and the complaint was stated. The customer service representative was supposed to call us back and never did. We finally were able to get the customer service number from an Ashley furniture's main contact number, they informed us that the store was separately owned and provided a phone number. I called the customer service department and the customer service representative was rude and condescending. I was told that I must have caused the defect in the couch "Basically it was my fault and not a poorly made product". It is fraud to offer and warranty and prevent the customer from contacting customer service until the warranty is expired. Since the experience we had placed an order with Morris furniture, not knowing that they are connected. I told the customer service agent that if the problem was not resolved that we would cancel our order and she promised to get back with us and once again never did. The business must be held accountable for unethical business practices.
I had to call MULTIPLE times to get resolutions on NEW furnitureHad a table and chairs along with the matching buffet delivered and two of the chairs were wobbly and the buffet was missing a small piece to hold one of the shelves upI tried to get service scheduled for the chairs and that required many phone calls both with Ashley and the third party they use for repairs in order to get it scheduledI did not feel comfortable with the man that came to fix the chairsHis vehicle wasn't labeled and his tools were very much in disarray which conveyed unprofessionalismI was told the part was ordered for the buffet and when I didn't receive it after several weeks I called AGAIN and was told it was on back order and I would receive it the week before ChristmasI did not get it so the week after Christmas I called corporate where the gentleman was very rude and told me he knewItching and couldn't help because it was independently ownedI called the Fairborn fulfillment center yet AGAIN and was told the part was in the warehouse but had not shipped for unknown reasonsBottom line, don't bother with AshleyRead their people's experiences with a simple Google search and believe it's true
We purchased an Ashley Furniture Brand leather sofa "Axiom". The feet of the sofa are made of resin and painted. The feet on our couch chipped and that is when we discovered that they were not made of wood and the white resin was apparent. We called the store multiple times and left messages that were never returned. The website does not provide a contact phone number for customer service, which is really bad business. Finally we went into the store and the salesman contacted customer service, thereafter customer service contacted us and the complaint was stated. The customer service representative was supposed to call us back and never did. We finally were able to get the customer service number from an Ashley furniture's main contact number, they informed us that the store was separately owned and provided a phone number. I called the customer service department and the customer service representative was rude and condescending. I was told that I must have caused the defect in the couch "Basically it was my fault and not a poorly made product". It is fraud to offer and warranty and prevent the customer from contacting customer service until the warranty is expired. Since the experience we had placed an order with Morris furniture, not knowing that they are connected. I told the customer service agent that if the problem was not resolved that we would cancel our order and she promised to get back with us and once again never did. The business must be held accountable for unethical business practices.