Automated Financial Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thats funny, I just checked my phone records and dodnt make any phone call from 10:40am till 7:pm, lie #Lie #I never spoke with anyone from ykur company till after the drop off where I signed a receipt and confirmed the $charge for the party bus, never a charge for the SUV (why dont you check your recorded phone lines, which by the way you never state that the phone is being recorded, so pretty sure thats illegal)Lie #3, my bride had no conversation with your driver, which we explaineded over and over to Joe, who by the way confirmed that in your recorded phone call which he then proceeded to place blame on me and then the wedding coordinator for not knowingAll we asked for was to be charged fairly, for the driver to simply state that we were going over time and if we wanted to continue it would have went into overtime,in which my sensible wife would have leftJoe then proceeded to ask "whats dollars to you after you spent all this money"Who are you to tell me where I should and shouldnt spend my moneyI agree, thebus company should pay for the cost of your party bus ecause we asked it to stay, what they shouldnt be charging us for is the SUV which no one ever asked to stayWe simply thought it was a coutesy brought upon by your driver, why did we think that? Becausd NO ONE told us it would come out to being a dollar overtime feeIts actually quite insulting foryou to be there and tell us that if we barely had enough money to pay for a family wedding on our own that we shouldnt have hired a wedding planner who helped take half the stress away, the same wedding planner Joe proceeded to curse out after stressing how muchhe values customer service, on your recorded phone lineMy advice to your company is to learn how to provide service from your employees, because they sure didnt learn it from their bossesWe want what we were unjustly charged forIf we were trying to "play the system", which you seem to try and be insinuating, we would have asked for all our moneyNot just the $dollars that I had no knowledge of being charged till I actually checked my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Camelot is still willing to refund you the $you requested, please see attached check Please call me at ###-###-####

Revdex.com: In reference to the complaint ID [redacted] , the business refused to refund me but I did file a dispute with my credit card and the card refunded me as "service not rendered" by the company Sincerely, [redacted]

I AM SO SORRY that the Antique Cadillac became inoperable on your wedding day, but your description of the event does exaggerate a bit Your vehicle was involved in an accident, and we're sorry that happened; but it was an accident WE OFFERED TO REFUND YOU THE FULL AMOUNT for that vehicle, but you refused our offer You asked us to refund you the total amount of your entire wedding Every other vehicle you reserved with us did a great job, as per your own words in phone conversations we've had; so it seems unfair that you would ask for a full refund of all the vehicles; even the vehicles that performed every task you paid for Once the Antique Cadillac became inoperable, another Camelot vehicle did transport you safely to your reception You attended your wedding and danced all night, as shown in all the pictures and videos you've posted on-line; then you went and enjoyed your honeymoon The only loss you have is the partial use of the Antique Cadillac, which is why we have offered to refund you the ENTIRE amount for this vehicle, but you refused this refund You are being unreasonable and unfair If you would like to reopen the lines of communication, please feel free to call me anytime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Peter P*** is not telling the truth although I did speak to him, he did not offer a reasonable solutionHe threatened me with a law suit if I said anything negative about his compamyMy husband was not rudeHe hung up on usWe asked for back which we thought was fair considering the beginning and the end of the day was stressfulHe was mad because I filed a complaint with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for saying Camelot Limos did an excellent job on your wedding; which is why I am so shocked you filed a complaint. You booked two vehicles with Camelot, a Party Bus and an SUV Limo, and both vehicles performed perfectly. You also booked a *** *** from Another transportation
company; you did not book this vehicle through us, you booked it directly with the other transportation company yourself. It was not even a company we recommended. The *** *** you booked from a totally separate company broke down, and you asked us for help. Our Party Bus immediately sprung into action, it went back and picked up your stranded guests and got them where they needed to go; which took some time. Camelot charged you hour overtime because the vehicle had to perform an extra hour of work; and I realize you are not complaining about this fee. You then instructed the SUV Limo to stay so you could sit in the vehicle, which we accommodated. Actually, our driver said you refused to exit the SUV Limo; and you sat in the SUV Limo for minutes (as per our GPS tracking system) past the contracted time. Our dispatcher on duty that day explained to your groom that there would be overtime for both vehicles and your groom said that is fine, just please don't bother the bride with this. Our dispatcher said fine, which is why the driver never discussed the overtime due with you directly, but your groom authorized the overtime. You have to understand that our vehicles work by the hour, we still paid our driver the hour overtime to sit in the vehicle with you, and we still paid for gas the entire time you sat in the vehicle with the vehicle running and all the power on. That is one hour later this vehicle can not continue on the road to a new job that may come in. We did inform your groom of the potential overtime charges and he verbally agreed on a recorded phone line. You stated that Camelot did a wonderful job on your wedding and you even tipped the driver for his above average service; we are shocked that you filed this complaint. Why didn't you call the *** *** company you used, who's vehicle broke down, and ask them for money back; you could use that money to pay the overtime owed to us. Your wedding planner called us and said you were struggling financially, but then why did you use a wedding planner; most women plan their own wedding. Either way, I'm not telling you what to do, but why should we have to pay for another company's mistake?? If you would have booked the *** *** through Camelot, this would have all been avoided. Also, did the *** *** company give you a refund? If so, why don't you use that money to pay us the overtime that is rightfully deserved; or did you get money back from the other company and still don't want to pay us the overtime. Again, why should we have to pay for something that is not our fault. Once again, thank you for your compliments! I know Camelot staff and vehicles performed wonderfully on your special day, as you yourself outlined!

Camelot is still willing to refund you the $150.00 you requested, please see attached check.  Please call me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thats funny, I just checked my phone records and dodnt make any phone call from 10:40am till 7:13 pm, lie #1. Lie #2 I never spoke with anyone from ykur company till after the drop off where I signed a receipt and confirmed the $300 charge for the party bus, never a charge for the SUV (why dont you check your recorded phone lines, which by the way you never state that the phone is being recorded, so pretty sure thats illegal). Lie #3, my bride had no conversation with your driver, which we explaineded over and over to Joe, who by the way confirmed that in your recorded phone call which he then proceeded to place blame on me and then the wedding coordinator for not knowing. All we asked for was to be charged fairly, for the driver to simply state that we were going over time and if we wanted to continue it would have went into overtime,in which my sensible wife would have left. Joe then proceeded to ask "whats 200 dollars to you after you spent all this money". Who are you to tell me where I should and shouldnt spend my money. I agree, thebus company should pay for the 300 cost of your party bus  ecause we asked it to stay, what they shouldnt be charging us for is the SUV which no one ever asked to stay. We simply thought it was a coutesy brought upon by your driver, why did we think that? Becausd NO ONE told us it would come out to being a 200 dollar overtime fee. Its actually quite insulting foryou to be there and tell us that if we barely had enough money to pay for a 500 family wedding on our own that we shouldnt have hired a wedding planner who helped take half the stress away, the same wedding planner Joe proceeded to curse out after stressing how muchhe values customer service, on your recorded phone line. My advice to your company is to learn how to provide service from your employees, because they sure didnt learn it from their bosses. We want what we were unjustly charged for. If we were trying to "play the system", which you seem to try and be insinuating, we would have asked for all our money. Not just the $200 dollars that I had no knowledge of being charged till I actually checked my account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I AM SO SORRY that the Antique Cadillac became inoperable on your wedding day, but your description of the event does exaggerate a bit.  Your vehicle was involved in an accident, and we're sorry that happened; but it was an accident.  WE OFFERED TO REFUND YOU THE FULL...

AMOUNT for that vehicle, but you refused our offer.  You asked us to refund you the total amount of your entire wedding.  Every other vehicle you reserved with us did a great job, as per your own words in phone conversations we've had; so it seems unfair that you would ask for a full refund of all the vehicles; even the vehicles that performed every task you paid for.   Once the Antique Cadillac became inoperable, another Camelot vehicle did transport you safely to your reception.  You attended your wedding and danced all night, as shown in all the pictures and videos you've posted on-line; then you went and enjoyed your honeymoon.  The only loss you have is the partial use of the Antique Cadillac, which is why we have offered to refund you the ENTIRE amount for this vehicle, but you refused this refund.  You are being unreasonable and unfair.  If you would like to reopen the lines of communication, please feel free to call me anytime.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The owner of the company is putting words into my mouth, I never said the other limos did a good job.  Our bus was at least 15 minutes late and our shuttle made one trip (approx 2 miles) for $250 and myself the groom our other guests took a cab because of the lengthy wait time (from island park (under the Long Beach bridge) to Long Beach) The owners have insisted I was getting a refund from insurance which is clearly a lie because they have no intention to refund me as you can see in their response.  If I was offered $400 then why haven't I receiving anything? If that is the case then I would appreciate this mailed to my address in the form of a bank check which is how I paid.  This still does not resolve my issue but I will revise my complaint to $1600 as the crash was due to an unsafe vehicle I feel I deserve a refund for Everything that I paid to the company. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

When
Camelot first learned of your complaint Joe called you and spoke
with you on the phone.  He explained that he would investigate your
complaint and to please give him a week to respond, he was in no way
rude.  We do not receive a lot of complaints at Camelot, but when we...

do
receive a complaint we take it very seriously.  You did not give us a
chance to respond to you, you quickly filed this complaint with the Revdex.com. 
I called you today in an effort to try to make you happy but you put your
husband on the phone who was extremely rude and combative.  The first
thing he said to me was “I don’t want to hear anything you have to say.” 
I listened to him yell at me for about 15 minutes and then he hung up on me. 
I tried to speak but he continuously talked over me and would not allow me to
say anything.  I tried to call you back after he hung up on me, but it went
right to voice mail.I
apologize that your vehicle had mechanical failure on the day of your event, I
truly am!  We take vehicle maintenance very serious at Camelot and we have
a fine preventive maintenance program for all our vehicles.  We did send
you a substitute vehicle which arrived within 30 minutes of the mechanical
failure; which can be proven via a GPS tracking report; we informed you the day of that the
vehicle substitute vehicle was on the way.  The substitute vehicle did transport the rest of
your party to the event.   I called you today to try to make you
happy and hopefully retain your business in the future, but your husband just yelled at me,
insulted me, and then hung up on me.

Camelot Limos will be issuing you a full refund, we once again apologize for any inconvenience on your day.

Revdex.com:
In reference to the complaint ID [redacted], the business refused to refund me but I did file a dispute with my credit card and the card refunded me as "service not rendered" by the company.
Sincerely,
[redacted]