Automated Ticket Broker Solutions, LLC

Complaint: [redacted] Based on ATBS's response, others can now see who I have been dealing withHopefully most customers will consider this before choosing themThe reason ATBS has provided so many details, many of which are false, is because they are trying to cover up their liesThey are trying to twist the facts and place blame elsewhereThey have twisted my words around to the point that they mean something elseThen they argue that point, while completely ignoring what was truly said.Brandon C [redacted] is a liar with plenty of tricks up his sleeveHe has an answer for everythingThis is because, he has gone to great lengths to cover up the fact that they are lyingHe and his wife get defensive quite quicklyIf you express dissatisfaction with their poor service, poor responses, and careless attitude towards their customer, they will punish you by retaliating against you and treating you like an itAfter that, you have no choice but to cancel servicesPeople don't pay almost $and then just cancel the serviceThey have never apologized, nor have they offered to make it rightAt the very beginning, Brandon C [redacted] claimed that the template package shown includes everything you see in itWhat you see is what you'll getAfter one month of selecting the template, without any notice, ATBS Automated Ticket Broker Solutions charged me a hidden fee of $They stated that I have chosen a template that has a feature which was not included with the packageHow come? I'm not buying half of the template or half of a packageThis sounds like a catch and is the complete opposite of their "what you see is what you'll get" promiseThey lie and cheat their customers using deceptive practicesI have been in business for many years buying templates often and have never experienced something like thisPer ATBS response:"With proper communication and cooperation, ATBS can and has delivered hundreds of websites in one week or lessATBS may provide an estimation of completion but this was not provided to Ms***"So, ATBS may provide an estimation of completion and deliver websites to other customers, but not all the time or just not to me? Its responses like these that are very frustrating and point out their lies, as well as their inconsistent business practicesYes, MrC [redacted] provided an ETD to me too, which was three weeksHowever, after three months they never delivered it in full Nothing was moving forward unless we spent our time pushing them, sending support tickets, leaving voice mails, asking questions, and pointing out errorsWe have saved numerous unanswered emails and summary reports for the record as evidenceMrC [redacted] didn't want to be bothered and stopped responding after collecting full paymentWe have repeatedly tried to communicate and cooperate, but I cannot say the same for ATBS Are they saying we paid them a total of $2,and just "refused to communicate"? That is absurdBrandon and Destiny C [redacted] with ATBS should be ashamed of their lies, cheating and treatment of their customer.Both Brandon and his wife Destiny did next to Nothing to fix the issues and deliver what was paid for, yet they want to take credit for itSpend your well earned money where customer satisfaction mattersIt means nothing to these people at Atbss.comFurthermore, ticket brokers can get a template and the system integration from [redacted] for free.Each dissatisfied costumer has the potential for becoming a company’s best advertisementWith that being said, ATBS's business is only as good as its reputationI hope this review helps someone else avoid getting ripped offAvoid ATBSS.com at all costs, Save yourself the hassle, all ticket brokers should stay away from atbss.comWHAT A SCAM! [redacted] ***

Complaint: ***
I am rejecting this response because ATBS offered no satisfactory resolution:
ATBS claims that we have received a website for $paid, that they have hosted the website for three monthsThey forgot to mention, that the website never worked properly appearing as "Not Found" pages, broken links, text overlaps, over sized pictures, HTML that doesn't display, checkout page errors, and other problemsATBSS.com, Automated Ticket Broker Solutions, have repeatedly failed to deliver the services as promisedI never received what I paid forMake no mistakes, nothing was fixed or moved forward unless we spent our time investigating and identifying the issue and constantly pushing them to fix itWhile existing problems have not been fixed yet, new problems arise constantlyI got sick and tired of being stuck with all the issues while also putting up with the poor service, hidden fees, unprofessional and careless attitude of ATBS personnelAfter the cancellation, we have nothing to show for our money spentIn fact, we don't even own the template and the website we paid forWe can't take it with us and host elsewhereBe aware: ATBS has done nothing to help resolve this situation and has never offered any resolution for this matterATBS has terrible service, they are rude and unprofessional, and lack professional ethicsA total waste of time and money! Avoid having your website held hostage by ATBSS.comI hope this review helps someone else to avoid getting ripped off by ATBSPlease save yourself the hassleWhat a Scam!
Regards,
*** ***

Unfortunately, Ms*** seems to be more determined to assault the character of individuals with accusations rather than express a legitimate concern or complaintHer consistent use of insults and accusations in her comments are the same types of insults and accusations with which she attacked ATBS employees throughout her services with ATBS(see attachments 4.pdfMs***’s assertion that she was charged a fee without her knowledge or consent is completely untrueHer software agreement clearly outlines there are additional services and when they would be billedThis can be viewed in the attachment 3.pdf (relevant sections have been highlighted in red and credit card information was removed)Ms***’s assertion that she wasn’t buying “half a template” and wasn’t told about additional services is completely untrueShe was made fully aware of the additional services and the fees associated with them over the phone prior to initiating services, in email with the link to initiate services (attachment 1.pdf) and is easily viewed at the template page where she selected her template (attachment 2.png)It is also listed in her software agreement (attachment 3.pdf)Ms*** was informed of and had access to this information in a variety of locations. Ms***’s assertion that ATBS can provide a website in a set time frame to other customers “some of the time but not to me” is also untrueHer website was completed at the pace at which she was available and cooperativeAt many times she would outright say “I don’t have time for this” and spend more time yelling at ATBS employees on the phone or arguing and then refusing to cooperate than actually working to resolve any issue or finish her website(attachment 4.pdf)Ms***’s assertion that MrC*** never apologized for anything or “tried to make it right” is untrue as she was provided with multiple free services and labor in a effort to do just thatShe did not have any trouble accepting the free services when it worked in her favor.In an effort to prevent further assault and and slanderous accusations, ATBS will not respond further to Ms***’s complaintWe will end with this; ATBS did not cancel Ms***’s services though it was well within our right to do soMs*** cancelled her services after a support request was submitted and she did not want to cooperate with ATBS to determine what she neededATBS employees spent countless hours on the phone with Ms*** in attempts to assist Ms***Those are not the actions of a company that is trying to scam a customerWe feel we have adequately addressed all of Ms***’s complaintsWe are sorry that we could not come to a resolution which pleases Ms*** but ATBS does not offer refunds as clearly outlined in attachment 3.pdfas we offer a non-tangible service

To Whom It May Concern: Thank you for the notification of the complaint submitted by *** ***On 5/26/16, *** *** did purchase a website from ATBSShe did receive the website and services for which she paidUnfortunately, despite several attempts to assist Ms*** and provide her with
answers and quality customer service, Ms*** did request to cancel her services with ATBS on 9/20/Initiation of Services with ATBS: Ms*** was provided with access to full demonstration websites prior to her purchase with ATBSShe was then provided with an online software agreement and instructed, in email, to carefully review the contract and ensure she fully understood itThis online agreement outlined the product and service Ms*** was to receive, ATBS warranties, cancellation and refund policyThis initial email also outlined the pricing for the website, what was included in regards to development of her website, the hosting and additional features that were not required but did require an additional monthly fee should the customer choose to use themUnfortunately, Ms*** did not read this email by her own admission and selected a website template which had additional featuresWhen she was informed that her monthly bill would be different than the base hosting price, she became very angry and called and yelled at MrBrandon C*** accusing him of being a liar and using bait-and-switch tacticsWhen he explained that he clearly outlined the pricing over the phone and indicated that he included the pricing in the email with her software agreement link, she became flustered and then accused him of being unethical because the pricing was at the bottom of the email, above his signatureIn an effort to provide the best in customer service, MrC*** apologized for the misunderstanding and gave Ms*** a credit on her account which provided her with the extra service in question for full year, free of chargeDevelopment of Website: At no time did ATBS promise a website would be completed in a specific timeATBS may provide an estimation of completion but this was not provided to Ms***, and this turn-around time is an estimation and not a guarantee of any sortATBS did not promise Ms*** her website or any work would be completed in “two weeks”The screenshot which Ms*** uploaded can be found at this page (***) under the accordion option “TicketPlatform is the only official website provider for *** and ***” where it does not state development would take any set timeIt does state it can take as little as one weekThis is completely accurateWith proper communication and cooperation, ATBS can and has delivered hundreds of websites in one week or lessATBS employees found Ms*** to be very hostile and condescending in her communicationOn multiple occasions, she outright refused to complete necessary steps to complete her websiteShe purchased a basic package which clearly outlined what was included in the development and is also outlined on the ATBS website at (***) However, when she was informed that the additional requests she sent were not included, she began to further insult ATBS employees including her dedicated developerIn an effort to provide quality customer service to Ms***, Destiny C*** called Ms*** to determine the reason as to why Ms*** was upsetMs*** yelled at and berated MrsC*** with comments such as “it’s so simplewhy don’t you get this?” and then insulted the ATBS developer, calling him incompetentMs*** finally agreed to explain to MrsC*** why she was upset at which point MrsC*** addressed Ms***’s concerns and authorized the additional requests free of charge despite the fact that they were not a part of her selected package in an effort to provide Ms*** with the best possible customer serviceMs*** thanked MrsC*** and expressed her gratitude to ATBS as Ms*** had been “scammed” by another company in the pastATBS uses a well-documented process to develop a website for a customer which is complete with a step-by-step list for the customer to follow to ensure timely development and deliveryUnfortunately, Ms*** refused to complete many of these steps and when she did, she completed them in improper sequence which caused her development time to extend longer than usualMs*** called MrC*** where he spent over an hour trying to explain to Ms*** that the steps had to be completed to ensure the website was properly setup and installed prior to the launchMs*** became quite upset and began yelling at MrC*** and accused him of denying her access to her website at which time MrC*** immediately instructed the ATBS developer assigned to Ms***’s site to send her all access to her website despite this being the final step for developmentMrC*** then informed Ms*** that she has complete access to her site but if she doesn’t complete the required steps, ATBS still cannot launch her websiteIt was during this call that MrC*** did in fact state something to the effect of “I don't have to spend all this time with you on the phoneI already got your money,what are you going to do?" however that statement is not what was said and this was under a different context that Ms*** is falsely implyingMs*** was upset on the phone with MrC*** and began accusing MrC*** and ATBS of being “scammers” and “liars” because she was requesting items that were not included in her package to which MrC*** stated “How are we scamming you? We already got your moneyIf we were trying to scam you, we just wouldn’t answer the phoneInstead, here I am spending hours on the phone trying to find a solution to make you happy as we do with all our customersWe have thousands of websites and hundreds of customers; we don’t have those by being scammers” at which point Ms*** responded by calling MrC*** a liar stating there was no way ATBS has that many customersMs*** then told MrC*** that “American’s think they’re so smart but I think people that know more than one language is smart and I know three.” and finally said she didn’t think the call was “going anywhere” and hung upThese types of remarks were reported by all ATBS employees who worked with Ms***Ms*** did purchase an SSL certificate from an ATBS reseller account with *** however that was installed as soon as it was provided from GodaddyThe delay to which Ms*** is referring to is in regards to a third party that has absolute control over her shopping cart for her websiteATBS has no direct or indirect ability to influence or change the speed in which this process is completed as it is not an ATBS serviceThis did take longer than usual for the third party to complete and it did require Ms*** to act as a conduit between the third party and ATBS however that process is, again, out of ATBS’ controlATBS Support ATBS has a clear support policy in which our support tickets are answered in 24-hours however ATBS makes every attempt to answer them soonerMs*** had individual support requests, two of which were cancellation requests and all of which were answered in a timely manner and none addressed any issues which were a flaw or bug with the websiteThroughout her support tickets, Ms*** refused to provide the requested information to assist ATBS or was blatantly condescending to ATBS employeesCancellation of Services: Upon receipt of the cancellation request, Destiny C*** did call Ms*** to inform her that the account had indeed been cancelled as she requested and Ms*** would not be billed furtherAt that point, MrsC*** informed Ms*** that she had a couple questions to ask Ms*** for quality purposes and then if Ms*** had any further questions, comments or concerns they could be addressedDuring the basic exit-questions, Ms*** again became defensive and angry and began commenting on how if the phone call was recoded then MrsC*** had to tell her because of California lawMrsC*** explained to Ms*** that, as the auto-attendant states on every call and as MrC*** had stated on numerous calls with Ms***, that all calls are recorded by ATBS for quality assuranceAdditionally, MrsC*** informed Ms*** that Colorado has a “one-party consent” law so technically Ms*** did not have to be informed but she did not want to argue on that pointMrsC*** then asked a final question to Ms*** and after which MrsC*** asked Ms*** if she had any questions and Ms*** said nothingMrsC*** did thank Ms*** for her time and say goodbye in the event the call had not been disconnected but there was no reply If the call was accidentally ended too soon or dropped on either end, MrsC*** had no way of knowing this and Ms*** did not call back or otherwise contact ATBS againHad Ms*** called MrsC***, she could have addressed any concerns at that time but Ms*** did notATBS has made a reputation in the secondary ticketing market as a fair and ethical company that values the customer above the dollar which is evident by our customer base, testimonials and endorsements that ATBS employees are given by customers on their *** profiles, partnership pages and our partnerships with every major provider in this industryUnfortunately, ATBS was not able to meet the desires of Ms*** though not through a lack of trying however we do feel her temperament and outright abuse can be seen in her commentsFor whatever reason, she felt it was necessary to comment on a sentence in MrC***’s *** profile which is not a negative or otherwise bad remarkShe mocks a husband-wife team as though that had some relevance to her experience and despite the fact that Mrand MrsC*** have built a successful business over the last yearsEvery ATBS employee made every attempt to make Ms*** a happy customer ranging from additional development, lengthy phone calls to assist her to free servicesDespite those efforts, Ms*** remained unhappy and cancelled her servicesATBS cannot offer a refund of any kind as Ms*** used the time and services allocated to her accountATBS does offer a refund if no work was initiated with ATBS however Ms*** not only setup and launched her website but she ran and used it for more than two monthsWe are saddened to see Ms*** go and wish her the best in her future endeavorsOur intent with the above reply is not to argue with or place blame on Ms***, we are simply trying to address her concernsATBS strives to make every customer happy 100% of the time but that is not always an obtainable goal.Because this our first, and hopefully only, Revdex.com complaint, we are unsure as to what will be made public therefore out of respect for Ms***'s privacy we do not want to upload images of her contracts, recorded phone calls, emails or other correspondenceWe can provide this to the Revdex.com if this is private or requested

Complaint: [redacted]
Based on ATBS's response, others can now see who I have been dealing with. Hopefully most  customers will consider this before choosing them. The reason ATBS has provided so many details, many of which are false, is because they are trying to cover up their lies. They are trying to twist the facts and place blame elsewhere. They have twisted my words around to the point that they mean something else. Then they argue that point, while completely ignoring what was truly said.Brandon C[redacted] is a liar with plenty of tricks up his sleeve. He has an answer for everything. This is because, he has gone to great lengths to cover up the fact that they are lying. He and his wife get defensive quite quickly. If you express dissatisfaction with their poor service, poor responses, and careless attitude towards their customer, they will punish you by retaliating against you and treating you like an it. After that, you have no choice but to cancel services. People don't pay almost $3000 and then just cancel the service. They have never apologized, nor have they offered to make it right. At the very beginning, Brandon C[redacted] claimed that the template package shown includes everything you see in it. What you see is what you'll get. After one month of selecting the template, without any notice, ATBS Automated Ticket Broker Solutions charged me a hidden fee of $145. They stated that I have chosen a template that has a feature which was not included with the package. How come? I'm not buying half of the template or half of a package. This sounds like a catch and is the complete opposite of their "what you see is what you'll get" promise. They lie and cheat their customers using deceptive practices. I have been in business for many years buying templates often and have never experienced something like this. Per ATBS response:"With proper communication and cooperation, ATBS can and has delivered hundreds of websites in one week or less. ATBS may provide an estimation of completion but this was not provided to Ms. [redacted]". So, ATBS may provide an estimation of completion and deliver websites to other customers, but not all the time or just not to me? Its responses like these that are very frustrating and point out their lies, as well as their inconsistent business practices. Yes, Mr. C[redacted] provided an ETD to me too, which was three weeks. However, after three months they never delivered it in full .   Nothing was moving forward unless we spent our time pushing them, sending support tickets, leaving voice mails, asking questions, and pointing out errors. We have saved numerous unanswered emails and summary reports for the record as evidence. Mr. C[redacted] didn't want to be bothered and stopped responding after collecting full payment. We have repeatedly tried to communicate and cooperate, but I cannot say the same for ATBS.  Are they saying we paid them a total of $2,936 and just "refused to communicate"? That is absurd. Brandon and Destiny C[redacted] with ATBS should be ashamed of their lies, cheating and treatment  of their customer.Both Brandon and his wife Destiny did next to Nothing to fix the issues and deliver what was paid for, yet they want to take credit for it. Spend your well earned money where customer satisfaction matters. It means nothing to these people at Atbss.com. Furthermore, ticket brokers can get a template and the system integration from [redacted] for free.Each dissatisfied costumer has the potential for becoming a company’s best advertisement. With that being said, ATBS's business is only as good as its reputation. I hope this review helps someone else avoid getting ripped off. Avoid ATBSS.com at all costs, Save yourself the hassle, all ticket brokers should stay away from atbss.com. WHAT A SCAM!
[redacted]