Automatic Car Credit

Complaint: [redacted] I am rejecting this response because:The dealer clearly mentions that there was a check engine light on the car when purchasedThe agreement before signing and taking over ownership was that the fuel harness wiring that was causing the check engine light to be on would be completely replaced, not just repaired as it wasThis was clearly states by the salesmen Mike, and he would not come down on the price anymore because of the costly replacement part that this requiredWhen I took ownership of the car, no one had any record of when or where this replacement was doneThe only thing I ever received before a month ago was a hand written reciept from aromatic car credit that says fuel harness repairThe reason I am saying I was lied to is because the owner, Norm had told me that Luke did the workLuke is his in house mechanicThen Norm told me Ray's did itThen he said another place did the repairAnd again I know it was repaired and not replaced as was promised to me before the purchase because the mechanic I brought the car to recently to do the replacement showed me the part in questionIt had looked like a toddler was playing with tapeThere were multiple wire crimps and what was equivalent to a full roll of electrical tape holding things togetherI was even told by my certified GM mechanic that the repair had been done poorlyAs far as Norm now saying I wanted other things paid for by him that I had to fix is another lieThe headlight and other cosmetic issues I had were more own issueI have never asked for reimbursement for thoseI did ask for reimbursement for the door locks because that is also something I was told they would fix when the car was purchasedI was told to call and make an appointment for their in house mechanic to do the job to fix WindowsBecause of the experience I had with the sale itself and the salesmen, I took the car somewhere else to have that fixedIf Norm feels these facts I am saying are incorrect, he needs to check with his salesmenSincerely, [redacted]

I certainly am sorry that Mr [redacted] feels that he has had a bad experience with usI am sorry for any miscommunication that may have occurredI have never lied to Mr***And based on the paperwork that is in his file, signed by him, we have completed everything that was agreed upon in writingI know at this point, over a year since the car was purchased, that it is unlikely if not impossible to make Mr [redacted] happyI am happy to apologize for his perception of the experience we provided, but I will not admit to lyingI do not lie to my customers, and have a strong business of repeat and referral customers to support this, for over years

Complaint: [redacted]I am rejecting this response because:The dealer clearly mentions that there was a check engine light on the car when purchased. The agreement before signing and taking over ownership was that the fuel harness wiring that was causing the check engine light to be on would be completely replaced, not just repaired as it was. This was clearly states by the salesmen Mike, and he would not come down on the price anymore because of the costly replacement part that this required. When I took ownership of the car, no one had any record of when or where this replacement was done. The only thing I ever received before a month ago was a hand written reciept from aromatic car credit that says fuel harness repair. The reason I am saying I was lied to is because the owner, Norm had told me that Luke did the work. Luke is his in house mechanic. Then Norm told me Ray's did it. Then he said another place did the repair. And again I know it was repaired and not replaced as was promised to me before the purchase because the mechanic I brought the car to recently to do the replacement showed me the part in question. It had looked like a toddler was playing with tape. There were multiple wire crimps and what was equivalent to a full roll of electrical tape holding things together. I was even told by my certified GM mechanic that the repair had been done poorly. As far as Norm now saying I wanted other things paid for by him that I had to fix is another lie. The headlight and other cosmetic issues I had were more own issue. I have never asked for reimbursement for those. I did ask for reimbursement for the door locks because that is also something I was told they would fix when the car was purchased. I was told to call and make an appointment for their in house mechanic to do the job to fix Windows. Because of the experience I had with the sale itself and the salesmen, I took the car somewhere else to have that fixed. If Norm feels these facts I am saying are incorrect, he needs to check with his salesmen. Sincerely,[redacted]

I certainly am sorry that Mr. [redacted] feels that he has had a bad experience with us. I am sorry for any miscommunication that may have occurred. I have never lied to Mr. [redacted]. And based on the paperwork that is in his file, signed by him, we have completed everything that was agreed upon in writing. I know at this point, over a year since the car was purchased, that it is unlikely if not impossible to make Mr. [redacted] happy. I am happy to apologize for his perception of the experience we provided, but I will not admit to lying. I do not lie to my customers, and have a strong business of repeat and referral customers to support this, for over 30 years.

My first correspondence with Mr. [redacted] was back on March 11 of 2015, shortly after he had purchased his car from us. At that time he emailed me to let me know that he had bought his G6 and that it had a check engine light on at the time of sale. He had been explained what the issue was, and said...

that it had been taken care of. His concern at that time was that his rear windows did not work, a headlight didn't work, and there was a few cosmetic issues. He explained that he had paid to have these items fixed, but wasn't happy. He sent me a copy of the invoice for the repair on the windows, stating that he would be happy if we would reimburse him for the expense. we agreed, and sent him a check. Mr. [redacted] mentioned our 30 day or 1000 mile powertrain warranty. This warranty covered all internally lubricated parts of the engine and transmission. None of the items repaired fell under this coverage. The reimbursement was done as goodwill, and the check engine light was repaired under our "We Owe You" agreement that states that the items will be replaced or repaired at no cost to the customer. We fulfilled this agreement, and then some. Mr [redacted] stated in his initial email that this issue had been resolved. We did not hear anything from Mr. [redacted] until February 29th of 2016. Slightly over a year after his purchase. His complaint seems to be that the item was repaired and not replaced, and the fact that we had to send the vehicle to 2 different shops to properly diagnose and repair the issue. He has numerous times called me a liar. I take offense to this. I have been in this business for 30 years, and I have never found it necessary, or seen any benefit in lying. The original issue was fixed, and stayed fixed for nearly a year. We always do everything reasonable to make our customers happy, and in this case paid for items that were not agreed upon at the time of sell. At this point, I am not sure exactly how to resolve this customers complaint. we took care of the original issue, and then some. It has now been over a year since his purchase. I believe we have fulfilled our agreement. I sincerely wish that there was a reasonable way to make Mr. [redacted] happy, but we have obviously been unable to do that.                                                                                                    
Norm T[redacted]

Complaint: [redacted]I am rejecting this response because:The owner stated in previous message that he went "above and beyond" when he paid for the repair to the windows after the purchase of the car. The problem with that statement is that the non working windows were supposed to be fixed as per the agreement with the salesmen and myself before I took ownership of the vehicle. And I have stated, I have still never received actual proof that the original part in question, the fuel harness, was ever replaced. That was per agreement at time of signing papers before ownership as well. So what I want from the owner is an apology and admit that I was lied to during the purchase of this vehicle. Sincerely,[redacted]