Automatic Gate Systems, Inc.

We are responding to your letter dated April 6, 2015 We contracted with Mr. [redacted] on August 20, 2013 and received his deposit of $4,437.26.We completed the project all except the wall top fencing. Me [redacted] was not sure if he wanted to install the wall top fencing and we were going back and...

forth. Mr. [redacted] was never threatened with any type of back charges. It wasn't until just last month, due to an audit that we billed him for the balance. At that time my accounts receivable person was unaware we did not complete the wall top fencing and billed in full. I have credited a generous amount for the wall top fencing (see revised invoice) showing a new balance of $2,543.52.WE were never informed he was going to get another gate company out and not sure what for. If he could supply us with a bill we will look into this and see if we need to compensate him.We have no record of him calling in on those dates he noted. If in fact he was not getting proper service, a letter to us like the one he wrote to the Revdex.com would have been addressed immediately.We have been in business for 25 years and never received a complaint with Revdex.com nor [redacted]. We pride ourselves in customer service and are deeply sorry we could not meet Mr. [redacted]' needs.If you have any questions, please do not hesitate to contact us. Best Regards,[redacted]Secretary/Treasurer

We are responding to your letter dated April 6, 2015 We contracted with Mr. [redacted] on August 20, 2013 and received his deposit of $4,437.26.We completed the project all except the wall top fencing. Me [redacted] was not sure if he wanted to install the wall top fencing and we were going back and...

forth. Mr. [redacted] was never threatened with any type of back charges. It wasn't until just last month, due to an audit that we billed him for the balance. At that time my accounts receivable person was unaware we did not complete the wall top fencing and billed in full. I have credited a generous amount for the wall top fencing (see revised invoice) showing a new balance of $2,543.52.WE were never informed he was going to get another gate company out and not sure what for. If he could supply us with a bill we will look into this and see if we need to compensate him.We have no record of him calling in on those dates he noted. If in fact he was not getting proper service, a letter to us like the one he wrote to the Revdex.com would have been addressed immediately.We have been in business for 25 years and never received a complaint with Revdex.com nor [redacted]. We pride ourselves in customer service and are deeply sorry we could not meet Mr. [redacted]' needs.If you have any questions, please do not hesitate to contact us. Best Regards,[redacted]Secretary/Treasurer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I have attached a detailed rebuttal in an e-mail document to [redacted]. Frankly, the resolution that AGS offers is an insult because they make false claims to protect themselves in their form letter response. I wish to see an itemized invoice for the items that were completed: the automatic gate opener upon the RV gate, and the pedestrian gate (though they never returned to finish the promised lowering and repainting of it.) I am only willing to pay for what was provided and finished, and if my initial deposit more than covers those costs I wish a reimbursement of the appropriate cost.

Regards,

We were out of town last week.  We are researching this more and going through all the work orders what was actually installed on the proposal. [redacted] will be contacting Mr. [redacted] this week to resolve this issue.  He can also be reached directly at ###-###-####.  Should have a reply within the next couple of days.

Review: I started a project to put an automated gate, fence, and pedestrian gate on my previous property (located in Glendale, Az 85304) with AGS back in August of 2013. All was well until I signed with them to do the work. Immediately the project was fraught with lack of contact, failure to show on promised work days, and constant excuses and promises to rectify the situation and "upscale" the project for my patience. After suffering this atrocious treatment for a year I was forced to get another company to come in and complete the project.

When I told them to cease the fence part of the job because they had consistently failed to carry through their own promises, I was threatened with outrageous cancellation and backing out fees (even though I was not canceling the project, merely a portion of it) and they had delivered the automated gate and pedestrian access gate.

They are now attempting to bill me for fencing that was never produced, delivered, or installed claiming that it is due from contract that they never fulfilled the terms of on their own merit.Desired Settlement: I would like to see that they cease attempts at collecting fees for which they did not provide the service and product promised. In addition, I would like to have an itemized bill to show what is due for the work they did perform vs how much of a deposit I paid initially to begin work. If there is a refund due me from this, I want it. If the work they performed, somehow, is over the cost of the deposit I paid, then I want to know so I can close the account and never be forced to interact with them and their shoddy operation again.

Business

Response:

We are responding to your letter dated April 6, 2015 We contracted with Mr. [redacted] on August 20, 2013 and received his deposit of $4,437.26.We completed the project all except the wall top fencing. Me [redacted] was not sure if he wanted to install the wall top fencing and we were going back and forth. Mr. [redacted] was never threatened with any type of back charges. It wasn't until just last month, due to an audit that we billed him for the balance. At that time my accounts receivable person was unaware we did not complete the wall top fencing and billed in full. I have credited a generous amount for the wall top fencing (see revised invoice) showing a new balance of $2,543.52.WE were never informed he was going to get another gate company out and not sure what for. If he could supply us with a bill we will look into this and see if we need to compensate him.We have no record of him calling in on those dates he noted. If in fact he was not getting proper service, a letter to us like the one he wrote to the Revdex.com would have been addressed immediately.We have been in business for 25 years and never received a complaint with Revdex.com nor [redacted]. We pride ourselves in customer service and are deeply sorry we could not meet Mr. [redacted]' needs.If you have any questions, please do not hesitate to contact us. Best Regards,[redacted]Secretary/Treasurer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.