Automatic Leasing Service, Inc.

Review: My name is [redacted] and I represent myself and my relatives and friends. We live in a retirement apartment complex that consists of senior citizens and disabled people. I have lost over $20.00 over the course of 3 months and when I contact this company for a refund, they accuse me of lying. My caretaker has lost $5.00 when working on my behalf and numerous tenants ages 69 to 90 have lost in the hundreds of dollars. The company has bullied us when we complained and the apartment managers have dismissed our complaints. A tenant watched them remove the money and do nothing to repair the machine. He asked about the lost revenue and was ignored. I have lost money that could pay for my medication and this issue has been very stressful.Desired Settlement: We are seeking a refund of $25.00 of which will be donated to out church. We would like a new machine as we petition the removal of this company.

Business

Response:

Review: I put $10 in their card machine in the front office of our apartment complex, to get a new laundry card and to put $5 on the card. I didn't receive anything. The manager gave me a laundry card worth $5 and said that they would contact this company for my $5 refund. They have contacted the company every month for at least 3 months, and I have personally called them, myself to get my refund. They asked for my address and told me they were sending it, but I never received anything.Desired Settlement: $5

Business

Response:

Dear Mr. [redacted],We appreciate you using our laundry equipment at theapartment complex in which you reside. Please accept our apology for thedifficulties that you have experienced using our card system. Our firstnotification of this event was on January 19, 2015 and we have processed yourrequest for a refund in the amount of $5.00. You should expect to receive it inthe mail any day now. Should you need to purchase a new card in the future,please keep in mind that as per the sign hanging in the laundry room, new cardscost $5.00 and these transactions must be completed using a $5.00 bill as themachine is not capable of giving change. Thank you for your patience during ourprocessing of your refund; we appreciate your business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have been going through this for 4 months. Since October. I didn't list that month because I didn't have the date for that month. The manager called you in person, the first 3 months. I called you myself in January, so it was not just the one time that you were called about this as you claim. I will click "accept" on the claim as soon as I see the check.

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have tried since October to get my refund and all they have done is deny and lie about it. I put $10 in the machine here at our apartment office to get a card and put $5 on the card. The manager gave me a laundry card and said they would contact the company about the rest of my refund. The have called the company every month and I have called them for the past 2 months. All they have done is tell me the check is in the mail but I still have not received anything. I have already reported them to the federal trade commission and my next step is to take them to court.

Business

Response:

[redacted]We have attempted contact you on the telephone number that you provided however we have been unsuccessful completing the calls. Our apologies that your refund of $5.00 that was sent via US mail has still not been received. We have a technician in your area today 2/18/15 and will personally hand deliver another refund of $5.00 to your door. Should you receive the one we mailed, please keep it for the troubles that you have had. In the future, please feel free to contact our office directly, bypassing your leasing office, to avoid any delays in the processing of your refunds. We have no reason to deny your request and it is our policy to mail refunds weekly as to prevent any prolonged inconvenience to our customers. ?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,