Automation-Communication-Engineering Corporation

Hello [redacted],Thank you for providing us feedback about your experience with Sullivan Tire. I have submitted your concerns to the Area Supervisor and the Tire Quality Administrator. They will be reaching out to you directly in regards to setting up a time to inspect your tires and discuss your...

concerns. We look forward to working together to find a resolution. Our sincere apologies for any inconvenience this may have caused.

This was logged into our resolution system and we will contact the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
First of all,I did call and speak to a rep at the Sullivan tire in Norwell to inform them I would not be able to make it on the day that [redacted] showed up there in the am.  Also, Mr [redacted] DID NOT offer to repair my car at NO CHARGE.  He told me that I could drop my car off and they would LOOK AT IT at no charge, but I would be responsible for the repairs.  There is a big difference there so DO NOT make me out to be a liar.  I want my money back and if I do not get it back,  I will further my complaint.  This is absolutely ridiculous.  A part was replaced in my vehicle that was not needed!!  So now I need to bring my vehicle elsewhere and pay more money out of my pocket to have the correct part fixed??  Give me a break- This is why I want my money back! I spent $109 on the outer rod that WAS NOT needed at Sullivan and it did NOTHING to fix the issue.  I dont know how much more I can make this clear. 
Regards,
[redacted]

Hello,We have received this complaint and will contact the customer. Thanks!

We have received the inquiry and will contact the customer directly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

We received this and will contact the customer

We have logged this into our internal ticketing system and the customer will be contacted

Looking into this and will contact the customer directly. Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #...

[redacted]. 
I hope that this issue would be solved by April 23, 2015.   Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
“Minor inconveniences”: Who’s view point is this?  I strongly disagree with this wording. Thedriver for my car is me not Sullivan Tire employee. I did not feel that thoseissues are not minor inconveniences. Those are related to safety of driving mycar as well as safety of my family including my babies and my wife.First,the technician at Sullivan Tire did not ABS line secured/mounted to the rightway. This ABS line has been dangling next to the hub while the car was runningand made vibration and noise.    There was a metal parts on this ABS line so, it washighly possible that this metal part might be hit the hub. Then, there would bea major incident toward me.       Therefore, there was critical safety issue fordriving my car. Even a technician in a [redacted] dealer shop stopped me todriving without secured/mounted this ABS line.     Second, the parking brake was not adjustedright. It means if I park my car on the angled or hill side, there wasno guarantee that my car could be park still.     The third, there was a possibility that thebrake pads were not replaced to new one. The outer brake pad at rear-right sidehas an indentation from the brake piston.     It means that either the technician at Sullivan Tiredid not assembled the brake parts right nor the brake pads were not newone. This could be affecting to the brake system as well as could be evidencethat I was ripped off from Sullivan Tire.              2. This is a trust issue.     Yes, I was hesitated my mind as you mentionedon your answer. Because I have strong doubt against “store-credit” that theretail supervisor offered, I changed my mind. If I get “store-credit”,I need to bring my car to the store, where I was ripped off, and thetechnicians, who messed up my car, will repair my car again.  I did not trust this Sullivan Tire then why doI need this “store-credit”?However,not like your story above, I did not agree with offers from the retailsupervisor trying to writing about. I told him, “Let’s see the paper first!”. –thisis not an agreement; this is a condition of agreement. 3. Don’tlie to the customer!Thesalespersons and the retail supervisor lied to me about a brand/name of brakeparts. I asked total 3 times about this question. One was Dec. 5 2014while I picked up my car after replaced brake components. Second time was when Iwas negotiating with the retail supervisor. The third one was when I asked tothe sales person. All answers were different (Benditx--Bosch--Noinformation available). Why is it so important? I spend $1200.00 for repairingfor related to this matter. It was all my money. I have a right to know how mymoney was spending. Don’t you want to know what kind of product you get forspending such a lot of money? Therefore,I strongly demand to give my money ($1200.00) back by May 6, 2015. 
Regards,
[redacted]

We have logged this into our CRM and the customer will be contacted for further review

We have received the concern from Revdex.com and it will be entered into our system and the customer will be contacted by a supervisor as soon  as possible. Thank you

We have gotten approval from the vendor of the part (muffler) and have put in a check request. The vendor will send the check directly to the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This has been logged into our CRM system and assigned to a Sullivan Tire supervisor to contact the customer.

We will update this in our internal customer concern system and reach out to the customer for more details. Thank you!