Automation Technology Inc

Complaint: ***
I am rejecting this response because: Have a freight company come and pack it up and ship it to you. The laser and supplies are in a storage unit. I will not pay close to $to ship it back - it has never worked for what I need and it should not be my responsibility to cover that cost. Send a call tag
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will gladly ship it back at your expense. It does not work and never has, causing me to lose my business. Please put it in writing that you will cover the expense of returning it as well as the refund. I can guarantee that you would not spend hundreds of dollars to return something that never worked correctly in the first place. It is up to you, the seller, to cover the expenses of returning a defective item
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The machine does NOT work great. If it did - I would still be in business. I HAD multiple employees that can attest to the fact that the laser still did NOT WORK and I had to close that portion of my business and move out of our warehouse because of it. It is faulty and your person knows it. After numerous attempts to fix it - and MANY hours of tech support on the phone within the US and China - I was not interested in trying to fix it any longer and have asked repeatedly to have Automation Tech send for it.I did file a complaint with *** but they did not understand that you would not pay for the freight. I will GLADLY send it back at your expense and I am not asking for compensation for the months of storage at a nearby unit that I have been paying it to keep it in good shape. I just want you to pay to have it sent back and I want a refund. I am willing to go to court for this and that is my next step should you not settle this once and for all through the Revdex.com. Nobody should have to pay hundreds of dollars to return a non-working purchase
Sincerely,
*** ***

Hi ***
Our Engineer *** and Engineer from Manufacture spent multiple hours of tech support at all hours of the day/night ( as you said)We shipped brand new Laser tube and laser Power supply to you.We help you to change the new laser power and new laser tube.Our Engineer
and Engineer from Manufacture support all our Machines at same wayThe said the machine was running good. You filed a *** and Credit card dispute*** and Credit card company asked you to pack the machine and ship back, But you want to keep the machine and do not ship back.We are ready to refund to you as long as we receive the machine and parts we shipped to you. Thank you for your cooperation Thanks for your understanding ***Automation Technology Inc*** *** *** ***Streamwood, IL 60107

If you do not want the machine, you need to ship it back

Dear Revdex.com, *** purchased a laser from Automation Technology Incand has stated that the laser does not workThe engineer from the company, Automation Technology Inc., and *** have made efforts to try and fix the laserAutomation Technology Incsent a new laser tube and laser power supply to ***The engineer from Automation Technology Inchelped *** change the laser tube and laser power supplyThe machine works great. *** filed a *** and credit card disputeBoth the credit card company and *** requested that *** were to pack the machine and send it backHowever, *** did not return the machineAutomation Technology Inchas stated that they are ready to give *** a refund as soon as *** sends the machine as well as the parts back to Automation Technology Inc. In order for *** to receive a refund from Automation Technology Inc., *** must send back the machine and the parts to the company. Sincerely, *** **