Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Contact Name and Title: [redacted] ***/Corporate Mgr Contact Phone: XXXXXXXXXX Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the followingCustomer had extreme negative equity in his trade inAs a result, Automax was unable to get full amount financed which initially included tag, title and licenseThis amount was estimated and communicated to be $1,However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $This offer is no admission of wrong doing but in effort to assist customer financially Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file Thank you and I can be reached at phone number provided should further discussion be needed Sincerely, [redacted] Automax Auto Group Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see
Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Automax Auto Group regrets customer's dissatisfaction with vehicleHowever, it is our opinion dealership has completed repairs in a reasonable fashionDash was damaged and dealership paid to have repaired Automax has no other comment Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As in the response above this is the run around I continually get Even in the response above there is no response to the other issues other than the issue that they created of damaging the dash and offering me the office if I was un happy with the repairs to purchase the car back I chose that option only to be told that is no longer a optionAlso I still have the paper work stating no faults found with headlights or radio after taking not only service attendant but also the service manager out to the car showing them all the issues are still there when I went to pick up the car
Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ After careful review of all documents pertaining to sale, we are unable to ascertain where tag, title and tax was included in transaction Automax Auto Group maintains customer satisfaction at the highest levelIt is unfortunate that Mr [redacted] was under the assumption these fees would be paid by dealer Automax Hyundai of Norman respectfully declines to afford such fees as they were not included in any document relating to file Should any further information be needed, I can be contacted directly at XXX-XXX-XXXX Regards, [redacted] Corporate Manager Automax Auto Group Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business did not fully address the complaint as it did not offer a response for the main part of the claim, this being that there is no proof that the dealer ever filed an application with Hyunday Motor Finance On my vbehalf as they say they did And they sshould have as per the negotiationBy not having filed the application and claming that HMF had denied the loan, the dealership removed rebates and incentives wich caused the price of the vehicle to increase Final Business Response / [redacted] (4000, 9, 2014/07/29) */ LAST RESPONSE FROM AUTOMAX AUTO GROUPIf there are additional issues which there seems to be I will gladly accommodate customer requestsI can NOT address every issue without additional information from customer AGAINif you would like to have your complaint handled, call our Corporate Manager [redacted] at XXX-XXX-XXXX Regards,
Automax regrets customer dissatisfaction with extended service contract cancellation. I have contacted customer and explained he was credited and will receive 100% refund of purchase price. Check from Automax was sent to lender on deal, Wells Fargo on August 10th, 2016.
Wells Fargo will apply to customers loan balance. If any further information is needed, feel free to contact me at ***Regards,
*** ***
Automax Auto Group
Initial Business Response /* (1000, 5, 2015/03/09) */
Contact Name and Title: *** ***, Corporate Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@automaxok.com
Mr*** spoke with *** *** NOT *** *** Automax does NOT employ anyone by the name of *** ***
Addressing complaint: It certainly does take the time charged to replace locks and wiringAutomax Dodge stands behind all of our work and chargesWe have been in business for over years and going on in ShawneeAutomax strives for 100% customer satisfactionThis complaint is completely unfounded however, Automax regrets customer's dissatisfactionObviously if Automax would have known the cost was unacceptable we would NOT have completed repairs
I can be reached at number below should Mr*** wish to discuss further
Regards,
*** ***
Corporate Manager
XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/06/30) */
I BELIEVE YOU HAVE THE WRONG DEALERWE ARE AUTOMAX AUTO GROUP IN OKLAHOMAIF SOMEHOW I AM INCORRECT PLEASE CALL ME DIRECTLY, XXX-XXX-XXXX
THANK YOU
*** ***
CORPORATE MGR
AUTOMAX
Went to their Hyundai Automax Del City, had told to use NADA appraiser, the Forte was below book bu been on lot a bit, got their person called me said they see me VIP was not there some guy never met, car had one key no remote and it was a hour drive as a disabled senior Copy pasted quote from Automax site-Below
04-27-Expires 05-11-Amount : $6,- $7,Tried to tell me car was a trade when it was a repo, sort of guess why it had only one key no remote on a car No cruise as told, then they low balled trade after got there below NADA or Kelly Blue book at on car with less then miles, new tires alpine speakers, service records etc I was *** to say the least It by far out of dealers I dealt with over the years since around the worst Then while their tried to call the person who and only one I talked to besides Mike Mg,, call could not be done blocked or whatever It is too bad they let car dealers due as they please and have no laws on advertising etcas their site is where I got trade numbers plus had checked KBB etc It is more like they used trade as thought it had 89000-miles vs only 36K NADA usually gives extra for low mileage Never wrecked, no issues, it was a terrible wasted of hours driving
Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: [redacted]/Corporate Mgr
Contact Phone: XXXXXXXXXX
Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the following. Customer had extreme negative equity in his trade...
in. As a result, Automax was unable to get full amount financed which initially included tag, title and license. This amount was estimated and communicated to be $1,000.00 However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $500. This offer is no admission of wrong doing but in effort to assist customer financially.
Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file.
Thank you and I can be reached at phone number provided should further discussion be needed.
Sincerely,
[redacted]
Automax Auto Group
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,000 for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a 76 year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see.
Initial Business Response /* (1000, 5, 2015/06/23) */
Automax has researched and contacted service contract company for validation of customer claim. Claim was denied based on customer failure to maintain proper maintenance of vehicle. Excerpt from Service contract company reply and ruling...
is as follows:
The contract holder has an obligation to monitor and maintain proper lubrication levels. According to the manufacturer, the oil should be checked at each fuel stop. Breakdowns resulting from the customer's failure to maintain proper levels of lubrication are excluded from coverage. The claim was denied accordingly.
Automax regrets situation but can not comply with customer request of refund or repair based on neglect. Automax considers case resolved. Should further dialogue from customer be needed. You may reach me directly at 405.778.6304
Sincerely,
[redacted]
Corporate Manager
Automax Auto Group
Initial Business Response /* (1000, 5, 2014/05/23) */
Automax Auto Group regrets customer's dissatisfaction with vehicle. However, it is our opinion dealership has completed repairs in a reasonable fashion. Dash was damaged and dealership paid to have repaired.
Automax has no other...
comment.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As in the response above this is the run around I continually get . Even in the response above there is no response to the other issues other than the issue that they created of damaging the dash and offering me the office if I was un happy with the repairs to purchase the car back I chose that option only to be told that is no longer a option. Also I still have the paper work stating no faults found with headlights or radio after taking not only service attendant but also the service manager out to the car showing them all the issues are still there when I went to pick up the car.
I have spoken with Ms. [redacted] on two occasions now. Her vehicle has now been properly diagnosed and being repaired. All charges will be covered by extended service contract, less deductible. Explained to Ms. [redacted] unfortunate vehicle was not properly diagnosed earlier but...
Automax had to send over to Ford dealership for proper diagnostic. As with many manufacturers, some repair codes are proprietary and can only be found with Ford Dealer equipment. Ignition coil was found to be faulty. Automax regrets customer dissatisfaction but believe we have redeemed ourselves and hope to enjoy positive relationship with Ms. [redacted] going forward. She has my direct contact number should issues arise in the future.Automax considers this case resolved and should additional information be required, my contact information is supplied.
thank you....
I bought a truck from this dealership and they made a couple huge mistakes, that they apologized for, but would not correct. One they agreed to take care of my monthly payment on my trade in and they didn't do it. They cut the check to send to my previous bank and it never got sent due to the check getting lost. They confessed to the mistake and apologized but now I have a missed payment on my credit report. Second, it took a month and a half to square things away with the new financemail bank and I am still waiting on my TTL check which won't come until over two months after I bought the truck. They also will not issue a new tag, even though they confessed to the mistake, so now I am driving around with expired tags. They also did not tell me they changed the sale date of the truck, covering there own [redacted] so they don't have to pay for the penalty for expired tags, which they should have issued me a new tag on the new date. I spoke with the General Manager Dustin, and I got the sense that once you sign those papers you are on your own. All they care about is first impressions and money. No room for customer service. I will say though that the sales guy sterling and the finance lady Lauren are good people and showed me good customer service and the time of the sale. But every time I spoke with a supervisor, they were very dismissive and lacked customer service. I will not recommend anyone to this dealership.
Initial Business Response /* (1000, 5, 2014/07/23) */
After careful review of all documents pertaining to sale, we are unable to ascertain where tag, title and tax was included in transaction.
Automax Auto Group maintains customer satisfaction at the highest level. It is unfortunate that...
Mr. [redacted] was under the assumption these fees would be paid by dealer.
Automax Hyundai of Norman respectfully declines to afford such fees as they were not included in any document relating to file.
Should any further information be needed, I can be contacted directly at XXX-XXX-XXXX.
Regards,
[redacted]
Corporate Manager
Automax Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business did not fully address the complaint as it did not offer a response for the main part of the claim, this being that there is no proof that the dealer ever filed an application with Hyunday Motor Finance On my vbehalf as they say they did And they sshould have as per the negotiation. By not having filed the application and claming that HMF had denied the loan, the dealership removed rebates and incentives wich caused the price of the vehicle to increase.
Final Business Response /* (4000, 9, 2014/07/29) */
LAST RESPONSE FROM AUTOMAX AUTO GROUPIf there are additional issues which there seems to be I will gladly accommodate customer requests. I can NOT address every issue without additional information from customer.
AGAINif you would like to have your complaint handled, call our Corporate Manager [redacted] at XXX-XXX-XXXX.
Regards,
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Contact Name and Title: [redacted] ***/Corporate Mgr Contact Phone: XXXXXXXXXX Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the followingCustomer had extreme negative equity in his trade inAs a result, Automax was unable to get full amount financed which initially included tag, title and licenseThis amount was estimated and communicated to be $1,However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $This offer is no admission of wrong doing but in effort to assist customer financially Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file Thank you and I can be reached at phone number provided should further discussion be needed Sincerely, [redacted] Automax Auto Group Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see
Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Automax Auto Group regrets customer's dissatisfaction with vehicleHowever, it is our opinion dealership has completed repairs in a reasonable fashionDash was damaged and dealership paid to have repaired Automax has no other comment Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As in the response above this is the run around I continually get Even in the response above there is no response to the other issues other than the issue that they created of damaging the dash and offering me the office if I was un happy with the repairs to purchase the car back I chose that option only to be told that is no longer a optionAlso I still have the paper work stating no faults found with headlights or radio after taking not only service attendant but also the service manager out to the car showing them all the issues are still there when I went to pick up the car
Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ After careful review of all documents pertaining to sale, we are unable to ascertain where tag, title and tax was included in transaction Automax Auto Group maintains customer satisfaction at the highest levelIt is unfortunate that Mr [redacted] was under the assumption these fees would be paid by dealer Automax Hyundai of Norman respectfully declines to afford such fees as they were not included in any document relating to file Should any further information be needed, I can be contacted directly at XXX-XXX-XXXX Regards, [redacted] Corporate Manager Automax Auto Group Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business did not fully address the complaint as it did not offer a response for the main part of the claim, this being that there is no proof that the dealer ever filed an application with Hyunday Motor Finance On my vbehalf as they say they did And they sshould have as per the negotiationBy not having filed the application and claming that HMF had denied the loan, the dealership removed rebates and incentives wich caused the price of the vehicle to increase Final Business Response / [redacted] (4000, 9, 2014/07/29) */ LAST RESPONSE FROM AUTOMAX AUTO GROUPIf there are additional issues which there seems to be I will gladly accommodate customer requestsI can NOT address every issue without additional information from customer AGAINif you would like to have your complaint handled, call our Corporate Manager [redacted] at XXX-XXX-XXXX Regards,
Automax regrets customer dissatisfaction with extended service contract cancellation. I have contacted customer and explained he was credited and will receive 100% refund of purchase price. Check from Automax was sent to lender on deal, Wells Fargo on August 10th, 2016.
Wells Fargo will apply to customers loan balance. If any further information is needed, feel free to contact me at ***Regards,
*** ***
Automax Auto Group
Initial Business Response /* (1000, 5, 2015/03/09) */
Contact Name and Title: *** ***, Corporate Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@automaxok.com
Mr*** spoke with *** *** NOT *** *** Automax does NOT employ anyone by the name of *** ***
Addressing complaint: It certainly does take the time charged to replace locks and wiringAutomax Dodge stands behind all of our work and chargesWe have been in business for over years and going on in ShawneeAutomax strives for 100% customer satisfactionThis complaint is completely unfounded however, Automax regrets customer's dissatisfactionObviously if Automax would have known the cost was unacceptable we would NOT have completed repairs
I can be reached at number below should Mr*** wish to discuss further
Regards,
*** ***
Corporate Manager
XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/06/30) */
I BELIEVE YOU HAVE THE WRONG DEALERWE ARE AUTOMAX AUTO GROUP IN OKLAHOMAIF SOMEHOW I AM INCORRECT PLEASE CALL ME DIRECTLY, XXX-XXX-XXXX
THANK YOU
*** ***
CORPORATE MGR
AUTOMAX
Went to their Hyundai Automax Del City, had told to use NADA appraiser, the Forte was below book bu been on lot a bit, got their person called me said they see me VIP was not there some guy never met, car had one key no remote and it was a hour drive as a disabled senior Copy pasted quote from Automax site-Below
04-27-Expires 05-11-Amount : $6,- $7,Tried to tell me car was a trade when it was a repo, sort of guess why it had only one key no remote on a car No cruise as told, then they low balled trade after got there below NADA or Kelly Blue book at on car with less then miles, new tires alpine speakers, service records etc I was *** to say the least It by far out of dealers I dealt with over the years since around the worst Then while their tried to call the person who and only one I talked to besides Mike Mg,, call could not be done blocked or whatever It is too bad they let car dealers due as they please and have no laws on advertising etcas their site is where I got trade numbers plus had checked KBB etc It is more like they used trade as thought it had 89000-miles vs only 36K NADA usually gives extra for low mileage Never wrecked, no issues, it was a terrible wasted of hours driving
Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: [redacted]/Corporate Mgr
Contact Phone: XXXXXXXXXX
Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the following. Customer had extreme negative equity in his trade...
in. As a result, Automax was unable to get full amount financed which initially included tag, title and license. This amount was estimated and communicated to be $1,000.00 However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $500. This offer is no admission of wrong doing but in effort to assist customer financially.
Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file.
Thank you and I can be reached at phone number provided should further discussion be needed.
Sincerely,
[redacted]
Automax Auto Group
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,000 for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a 76 year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see.
Initial Business Response /* (1000, 5, 2015/06/23) */
Automax has researched and contacted service contract company for validation of customer claim. Claim was denied based on customer failure to maintain proper maintenance of vehicle. Excerpt from Service contract company reply and ruling...
is as follows:
The contract holder has an obligation to monitor and maintain proper lubrication levels. According to the manufacturer, the oil should be checked at each fuel stop. Breakdowns resulting from the customer's failure to maintain proper levels of lubrication are excluded from coverage. The claim was denied accordingly.
Automax regrets situation but can not comply with customer request of refund or repair based on neglect. Automax considers case resolved. Should further dialogue from customer be needed. You may reach me directly at 405.778.6304
Sincerely,
[redacted]
Corporate Manager
Automax Auto Group
Initial Business Response /* (1000, 5, 2014/05/23) */
Automax Auto Group regrets customer's dissatisfaction with vehicle. However, it is our opinion dealership has completed repairs in a reasonable fashion. Dash was damaged and dealership paid to have repaired.
Automax has no other...
comment.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As in the response above this is the run around I continually get . Even in the response above there is no response to the other issues other than the issue that they created of damaging the dash and offering me the office if I was un happy with the repairs to purchase the car back I chose that option only to be told that is no longer a option. Also I still have the paper work stating no faults found with headlights or radio after taking not only service attendant but also the service manager out to the car showing them all the issues are still there when I went to pick up the car.
I have spoken with Ms. [redacted] on two occasions now. Her vehicle has now been properly diagnosed and being repaired. All charges will be covered by extended service contract, less deductible. Explained to Ms. [redacted] unfortunate vehicle was not properly diagnosed earlier but...
Automax had to send over to Ford dealership for proper diagnostic. As with many manufacturers, some repair codes are proprietary and can only be found with Ford Dealer equipment. Ignition coil was found to be faulty. Automax regrets customer dissatisfaction but believe we have redeemed ourselves and hope to enjoy positive relationship with Ms. [redacted] going forward. She has my direct contact number should issues arise in the future.Automax considers this case resolved and should additional information be required, my contact information is supplied.
thank you....
I bought a truck from this dealership and they made a couple huge mistakes, that they apologized for, but would not correct. One they agreed to take care of my monthly payment on my trade in and they didn't do it. They cut the check to send to my previous bank and it never got sent due to the check getting lost. They confessed to the mistake and apologized but now I have a missed payment on my credit report. Second, it took a month and a half to square things away with the new financemail bank and I am still waiting on my TTL check which won't come until over two months after I bought the truck. They also will not issue a new tag, even though they confessed to the mistake, so now I am driving around with expired tags. They also did not tell me they changed the sale date of the truck, covering there own [redacted] so they don't have to pay for the penalty for expired tags, which they should have issued me a new tag on the new date. I spoke with the General Manager Dustin, and I got the sense that once you sign those papers you are on your own. All they care about is first impressions and money. No room for customer service. I will say though that the sales guy sterling and the finance lady Lauren are good people and showed me good customer service and the time of the sale. But every time I spoke with a supervisor, they were very dismissive and lacked customer service. I will not recommend anyone to this dealership.
Initial Business Response /* (1000, 5, 2014/07/23) */
After careful review of all documents pertaining to sale, we are unable to ascertain where tag, title and tax was included in transaction.
Automax Auto Group maintains customer satisfaction at the highest level. It is unfortunate that...
Mr. [redacted] was under the assumption these fees would be paid by dealer.
Automax Hyundai of Norman respectfully declines to afford such fees as they were not included in any document relating to file.
Should any further information be needed, I can be contacted directly at XXX-XXX-XXXX.
Regards,
[redacted]
Corporate Manager
Automax Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business did not fully address the complaint as it did not offer a response for the main part of the claim, this being that there is no proof that the dealer ever filed an application with Hyunday Motor Finance On my vbehalf as they say they did And they sshould have as per the negotiation. By not having filed the application and claming that HMF had denied the loan, the dealership removed rebates and incentives wich caused the price of the vehicle to increase.
Final Business Response /* (4000, 9, 2014/07/29) */
LAST RESPONSE FROM AUTOMAX AUTO GROUPIf there are additional issues which there seems to be I will gladly accommodate customer requests. I can NOT address every issue without additional information from customer.
AGAINif you would like to have your complaint handled, call our Corporate Manager [redacted] at XXX-XXX-XXXX.
Regards,