Automax Chrysler Dodge Jeep Ram

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Good morning Mary Lou, I would be happy to cover half the cost of the key at your suggestion, also just so you know our policy is for our staff not to speak with anyone involved in a Revdex.com issue My staff spoke to MrsGodsey numerous times prior to the Revdex.com complaint being filed and told her the same thing that I stated in my prior responses Nevertheless please tell MrsGodsey I apologize for not picking up on the MrsvsMr Have a good day

I am rejecting this response because: the information reported in the response chose to discuss matters completely un-related regarding a former employee rather than address the actual safety concerns Unfortunately, we were asked by the dealership from which we purchased our vehicles, [redacted] , to call Automax to handle the recalls that were mailed to us months after the purchase of the vehiclesWe were told AutoMax was the only ones able to complete recall work on the PROMASTER(Come to find out that is completely information and we had the recall work for our other PROMASTER at another RAM dealership that was much more professional and more qualified to complete the work...which is an entirely separate issue unrelated to this complaint)My point is, where we told we had no other choice but to complete the work with AutoMax Recalls are issued due to potential problems that have occurred on a certain number of vehicles in order to get to a point where a recall is neededWhen we brought the vehicle to AutoMax to complete the recalls, it was for preventative workNot because one of the recalls was a current issue on the vehicleHowever, while in the possession of AutoMax, something occurred within the electrical component of the vehicle to deem it unsafe per the police report, which was never reported to us or documented prior to releasing the vehicle to usI've attached copies of the recalls When we brought the vehicle in for the recall work, we requested the work be done the same day, if possible, but never demanded or told any one that it was a "necessity." We would never request an unsafe vehicle be returned to usAutoMax did state that not all of the recalls were completed, but that it could be picked upAutoMax called us to let us know the vehicle was available for pick up, we did not call them requesting it backAt no time was it stated or documented that there were any issues or potential issues with the ability to drive the vehicle prior to the final recall being completed even though we specifically askedIf there was any safety issue at all, AutoMax should have documented this and recommended that the vehicle not be usedThey did notI have attached the paperwork that was given to us at the time of pick up and no where on it does it state the vehicle was demanded back or that it should not be drivenIf was not recommended that the vehicle be returned, then we would have gotten a rental vehicle to accommodate the needs of our business In regards to the evening the vehicle was pulled over while we were headed to our snow removal sites: Snow removal does not equal snow plowI can provide GPS and invoice documentation of all the sites that were worked on doing snow removal of commercial sidewalksAll of the equipment was inside our truck, including but not limited to: snow blower, salt, salt spreaders, shovels, etcTo insinuate that we were out driving around in the middle of the night unrelated to work and that we are lying about the work we are doing is completely inappropriate and falseIf it is necessary I can provide all of our snow removal contracts for the 2014-season I haven't seen any documentation from AutoMax regarding what the police officer involved "said." I do, however, have documentation showing the vehicle was pulled over for being unsafe and that it was towed/impounded in part due to the safety issues of the vehicle itselfThe issue with the employee came up AFTER the vehicle was pulled overMy husband pulled up within minutes of the vehicle being pulled over and even then the officer would not issue the vehicle to my husband due to the safety issues of the vehicle, again unrelated to the employee and this complaint I do have documentation that the officer told my husband IN PERSON that the vehicle was being towed due to the safety issues and would not let him get any of the work materials out of the truckAll of this written documentation was provided to AutoMax and is being provided in this complaint I have seen no documentation from AutoMax regarding their allegations of what a police officer may or may not have said to one of their employeesI also have no documentation from AutoMax that "an issue with the vehicle was absolutely disclosed to the complainant when they requested the vehicle be released to them." We were told a part was needed, but at no time was "an issue" with the vehicle reported or documentedI would happy to review any documentation that states otherwise There is no reason to discuss pending legal issues for a former employee of our company as it is unrelated to the safety of this vehicleThis has to do with the safety of a vehicle and AutoMax's negligence in how they handled the situation I have attached the following documentation: Copies of the Recalls Copy of Ticket that denotes the "unsafe vehicle" (all personal identifying information has been blacked out) Copy of Impound record that shows what was in the vehicle (SNOW REMOVAL EQUIPMENT), Reason Impounded, and how the owner was notified (IN PERSON) A copy of the invoice that was sent to our customer that we provide snow removal services to, proving we were out working at the time of the incidentIt shows dates and times we are at each snow removal site (personal customer information has been blacked out to protect the privacy of our customer who is not involved in this situation) A copy of the invoice from AutoMax when we initially picked up the vehicle that does state that one recall was not completed but does not indicate any electrical issues or anything regarding the ability to drive or operate the vehicle and also states that date the vehicle was turned in, promised, and ready A copy of the invoice from AutoMax when the final recall was completed (after impound/towing) that lists the electrical issues A copy of the receipt from the impound lot At this time, it seems most appropriate to continue to request that we be reimbursed the towing/impound fees that relate to the safety issues of the vehicleThis is a total of $

I represent Automax Delaware, LLC, doing business as Automax Chrysler (“Automax”), located in Delaware, Ohio, in the above matter I will have no communication with Mr [redacted] My client will have no communication with Mr [redacted] All communication between the parties must be through the Revdex.com In Mr [redacted] complaint filed with the Revdex.com, he indicated the “Disputed Amount” was $2, I have enclosed a Settlement Agreement that contains language in which my clinet will pay this amount Please confirm directly with me your receipt of this correspondence Again, we will not communicate with Mr [redacted] If the Revdex.com is unwilling to act as an intermediary in this dispute, we will have no further response to this matter I state this because we have filed previous correspondence regarding this matter, without the courtesy of a response by the Revdex.com Revdex.comMr [redacted] picked up settlement check Matter Resolved

Good afternoon, Please see the attached file, it contains the Customer Delivery Checklist as well as the "Buyers Guide" both of which are signed by the purchaser With this being the case there is nothing I can do months after the fact, having said that if I can help out the customer with using my jober cost to have the repair done I would be happy to help

[redacted] first off I'm a female not a male so please respond with Mrsnot MrI don't think you have the point of the whole issueYou are correct your salesman stated that he only had keySecondly, I didn't start any Revdex.com complaints until our phone calls were not returnedI left messages for [redacted] and for [redacted] and none of the calls were returned to try to solve the matter, that is when I decided to contact the Revdex.comLogical sense? I was simply asking for a returned phone call, which I didn't get, that seems pretty "logical." Again, I can see this will go nowhere with you and your companyI'm sorry that you won't provide customer service and if that is how you choose to run your business than so be itI will be sure to tell all my friends, family and coworkers about your businessMy fault for not reading the reviews on your business before buyingWe've added another bad one to your others

This letter is intended as a formal response from my client, Automax Chrysler Dodge Jeep Ram(hereinafter "Automax CDJ") to the Revdex.com complaint filed by Ms*** ***
The customer purchased the vehicle in question from *** *** and at a later date brought it
toAutomax CDJ in order to address several recallsAccording to the complaint there were threerecalls pertaining to the purchased vehicleAutomax CDJ confirmed this informationTwo of therecalls were repaired timely but the final recall dealing with the electrical circuit corrosion (RecallP32) was not performed due to the necessary parts needing to be ordered.The complainant told my client that based on the necessity of this vehicle in the operation of theirirrigation business that the vehicles needed to be retuned to the complainantBased on thisinformation and the concern my client had with holding the vehicle against the wishes of the owner,my client's staff advised the complainant of the remaining issues with the vehicle and that that therepairs had not been made and released the vehicle at the request of the complainantThe releasewas done after the complainant was advised that the final recall had not been remediedOn February 5, at approximately 1:A.Mthe vehicle in question was pulled over by theBlendon Township policeAccording to the complainant the vehicle was needed for snow removalbut it is my understanding this vehicle was not equipped with a plowThe vehicle was in fact towedby Blendon Township but according to the officer who pulled over the car the vehicle was towed dueto the driver not having a valid licenseThe vehicle was not towed for any other reason according tothe officerThe officer wrote the driver a ticket for several violations and the vehicle was towed.The complainant alleges that the owner of the vehicle arrived but that the officer would not releasethe vehicle to himAutomax CDJ does not have any additional information on that allegation orany information as to why the officer would not have released the vehicle to the ownerBlendon Township issued the driver a ticket for Driving Under Suspension and Driving without aValid License as well as operating an unsafe vehicle (Franklin County Municipal Case Number *** ***)This case is still pending in Franklin County and shows a warrant was issued for thedriver on March 19,2015.My client performed the necessary repairs to the vehicle based on the available parts and ordered thenecessary parts for the final recallThe complainant requested the vehicle be returned and wasadvised that that final recall had not been performedThe complainant is requesting a remedy thatincludes the cost of the towing and the lost wages from not having the vehicle in operation based onthe towAccording to the officer the only reason the vehicle was towed was the fact that the driverof the vehicle who was an employee of the complainant was driving without a valid license anddriving under suspensionWith that said, even if that was not the only reason the vehicle was towedand there was an issue with the vehicle this fact was absolutely disclosed to the complainant whenthey requested the vehicle be released to themIt would appear that any damage the complainant has suffered base on this situation was due to theiremployee not having a lawful and valid driver's license along with the fact that although they wereadvised the repairs had not been finished they put the vehicle into serviceMy client is not in aposition to supply additional information as to the nature of the work the driver was performing foran irrigation company at 1:A.Min the morning or if the vehicle was being used for snowremoval even though it was not equipped with a plowWith the information I have gathered from speaking to my client and a review of the suppliedinformation related to this matter including the issued citation to the driver I am unable to advise myclient to offer a settlementAs always, I am willing to review additional information if it is availableand to include that in any evaluation I would make and advice and recommendation I would maketo my clientPlease feel free to contact me if necessary to discuss any of the information provided in this responseor any other information that would be helpful to the Revdex.comMy client appreciatesthe diligence with which the Revdex.com reviews all of the information provided on complaints and thanksthe Revdex.com for allowing Automax CDJ to respond with information that will hopefully clarify thesituation

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAttached is the receipt for the keyI appreciate itPlease send refund to

You
are correctWe were told only key was turned in, however we didn't realize it was going to cost us another trip to a dealer and $to get another key madeA returned phone call from the manger would be the first step to take and then make it right with us by providing us with another keyThank you

I am rejecting this response because: The total damage to my car is in the amount of $3,071.76 that will cover the wheel ,taillight , and chips on the right rear quarter panel, rear bumper, and scratches on trunk lid. All repairs will be made by Vicks body shop. The printout from the dodge dealer was on;y to show the price for a taillight and wheel and did not include body work.

No where in the complaint does it mention that we ever stated that there were two keys available with the van, I am not sure why Mr.[redacted] feels we owe that to him.  Please shed some light on this if I am missing something.

Good morning Mary Lou,
 
I would be happy to cover half the cost of the key at your suggestion, also just so you know our policy is for our staff not to speak with anyone involved in a Revdex.com issue.  My staff spoke to Mrs. Godsey numerous times prior to the Revdex.com complaint being filed and told her the same thing that I stated in my prior responses.  Nevertheless please tell Mrs. Godsey I apologize for not picking up on the Mrs. vs. Mr.
 
Have a good day.

I represent Automax Delaware, LLC, doing business as Automax Chrysler (“Automax”), located in Delaware, Ohio, in the above matter.  I will have no communication with Mr. [redacted].  My client will have no communication with Mr. [redacted].  All communication between the parties must be through the Revdex.com.
In Mr. [redacted] complaint filed with the Revdex.com, he indicated the “Disputed Amount” was $2,780.03.  I have enclosed a Settlement Agreement that contains language in which my clinet will pay this amount.
Please confirm directly with me your receipt of this correspondence.  Again, we will not communicate with Mr. [redacted].  If the Revdex.com is unwilling to act as an intermediary in this dispute, we will have no further response to this matter.  I state this because we have filed previous correspondence regarding this matter, without the courtesy of a response by the Revdex.com.
 
Revdex.comMr.  [redacted] picked up settlement check.  Matter Resolved

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because: the information reported in the response chose to discuss matters completely un-related regarding a former employee rather than address the actual safety concerns. 
Unfortunately, we were asked by the dealership from which we purchased our vehicles, [redacted], to call Automax to handle the 3 recalls that were mailed to us months after the purchase of the vehicles. We were told AutoMax was the only ones able to complete recall work on the PROMASTER. (Come to find out that is completely false information and we had the recall work for our other PROMASTER at another RAM dealership that was much more professional and more qualified to complete the work...which is an entirely separate issue unrelated to this complaint). My point is, where we told we had no other choice but to complete the work with AutoMax. 
Recalls are issued due to potential problems that have occurred on a certain number of vehicles in order to get to a point where a recall is needed. When we brought the vehicle to AutoMax to complete the 3 recalls, it was for preventative work. Not because one of the recalls was a current issue on the vehicle. However, while in the possession of AutoMax, something occurred within the electrical component of the vehicle to deem it unsafe per the police report, which was never reported to us or documented prior to releasing the vehicle to us. I've attached copies of the 3 recalls. 
When we brought the vehicle in for the recall work, we requested the work be done the same day, if possible, but never demanded or told any one that it was a "necessity." We would never request an unsafe vehicle be returned to us. AutoMax did state that not all of the recalls were completed, but that it could be picked up. AutoMax called us to let us know the vehicle was available for pick up, we did not call them requesting it back. At no time was it stated or documented that there were any issues or potential issues with the ability to drive the vehicle prior to the final recall being completed even though we specifically asked. If there was any safety issue at all, AutoMax should have documented this and recommended that the vehicle not be used. They did not. I have attached the paperwork that was given to us at the time of pick up and no where on it does it state the vehicle was demanded back or that it should not be driven. If was not recommended that the vehicle be returned, then we would have gotten a rental vehicle to accommodate the needs of our business. 
In regards to the evening the vehicle was pulled over while we were headed to our snow removal sites: Snow removal does not equal snow plow. I can provide GPS and invoice documentation of all the sites that were worked on doing snow removal of commercial sidewalks. All of the equipment was inside our truck, including but not limited to: snow blower, salt, salt spreaders, shovels, etc. To insinuate that we were out driving around in the middle of the night unrelated to work and that we are lying about the work we are doing is completely inappropriate and false. If it is necessary I can provide all of our snow removal contracts for the 2014-2015 season. 
I haven't seen any documentation from AutoMax regarding what the police officer involved "said." I do, however, have documentation showing the vehicle was pulled over for being unsafe and that it was towed/impounded in part due to the safety issues of the vehicle itself. The issue with the employee came up AFTER the vehicle was pulled over. My husband pulled up within minutes of the vehicle being pulled over and even then the officer would not issue the vehicle to my husband due to the safety issues of the vehicle, again unrelated to the employee and this complaint.  I do have documentation that the officer told my husband IN PERSON that the vehicle was being towed due to the safety issues and would not let him get any of the work materials out of the truck. All of this written documentation was provided to AutoMax and is being provided in this complaint. 
I have seen no documentation from AutoMax regarding their allegations of what a police officer may or may not have said to one of their employees. I also have no documentation from AutoMax that "an issue with the
vehicle was absolutely disclosed to the complainant when they requested the vehicle be released to them." We were told a part was needed, but at no time was "an issue" with the vehicle reported or documented. I would happy to review any documentation that states otherwise. 
There is no reason to discuss pending legal issues for a former employee of our company as it is unrelated to the safety of this vehicle. This has to do with the safety of a vehicle and AutoMax's negligence in how they handled the situation. 
I have attached the following documentation: 
1. Copies of the 3 Recalls
2. Copy of Ticket that denotes the "unsafe vehicle" (all personal identifying information has been blacked out)
3. Copy of Impound record that shows what was in the vehicle (SNOW REMOVAL EQUIPMENT), Reason Impounded, and how the owner was notified (IN PERSON)
4. A copy of the invoice that was sent to our customer that we provide snow removal services to, proving we were out working at the time of the incident. It shows dates and times we are at each snow removal site  (personal customer information has been blacked out to protect the privacy of our customer who is not involved in this situation). 
5. A copy of the invoice from AutoMax when we initially picked up the vehicle that does state that one recall was not completed but does not indicate any electrical issues or anything regarding the ability to drive or operate the vehicle and also states that date the vehicle was turned in, promised, and ready. 
6. A copy of the invoice from AutoMax when the final recall was completed (after impound/towing) that lists the electrical issues. 
7. A copy of the receipt from the impound lot. 
At this time, it seems most appropriate to continue to request that we be reimbursed the towing/impound fees that relate to the safety issues of the vehicle. This is a total of $335.40.

In response to Mr. [redacted] response ... I fail to understand why he is entitled to a second key, he himself stated that at the time of the sale we were selling the vehicle with one key (which is very common with used cars).    As for his request from a call from the Manager, our policy on any Revdex.com case is to respond through the Revdex.com process.  I apologize if Mr [redacted] thinks I should cover the cost of an additional key, however that makes no logical sense., that would be like him asking for an extra set of tires after the sale.
 
Kind regards,

Automax did not follow through with the agreement that was PROMISED to be fixed on the vehicle before signing those papers attached. This company has done nothing but lie about everything including the fact they were suppose to take the car to be fixed twice starting from May fourth when I bought it. I bought the car May 4th and the car did not get taken in until May 20th. Mind you like I said above I went every single weekend for 6 straight weeks alone to fix the car and yet it wasn't done. Some of the rapairs that were promised were my windshield that had chips in it... It was not completely fixed also the vaccum hose which was never done and the clicking in my car which obviously was not done. I was also told the car was taken to VW repair shop twice to be inspected and in fact it was only once. This company has done nothing but lie to us and refuses to help. I went in and talked to theGM under the owner. Who had the nerve to also tell me he didn't have time to take care of my issue because they had 5 other customers in there he needed to make sure were being helped. Mind you he was in his office by himself. EXCUSE ME, I'm a customer too. Also I explained to this GM that the sales rep and the service manager promised the moon to us and yet we were left on the ground. The current GM responded with why do you think they are no longer here.Mind you I have it recorded. I want this fixed like it should be. I reported the clicking the day we were buying it and was told it would be fixed and never was! THIS COMPANY SELLS LEMONS and refuses to take care of things the right way... Also I have yet to get a call from [redacted] the owner as I requested and I have asked many times to speak with him but yet still nothing. 
Regards,
Corynne Pryor

Because we received  no response to our last communication (see below), please accept this as our offer in complete settlement of Mr. [redacted] claim.  Mr. [redacted] has demanded $2,780.03.  In his complaint filed in [redacted] County Municipal Court, Mr. [redacted] attached as exhibits two...

repair estimates.  The first estimate was from Vic’s Body Shop.  Page 3 was missing from this estimate.  The estimate was for $1,549.79, which included a tail lamp and a new wheel.
The second estimate was from [redacted]  The [redacted] estimate included a price for the same parts – the tail lamp and the new wheel.
As a result, my client is willing to offer $1,549.79 to fully settle this claim.  
This offer is contingent upon Mr. [redacted] entering into a settlement agreement and release, to be initially prepared by dealership counsel.

We spoke to [redacted] and sent her a check for $69.52 as well as a coupon for a free oil change.  It is my understanding the there was a miscommunication in the past but is cleared up now.

Good afternoon, Please see the attached file, it contains the Customer Delivery Checklist as well as the "As-Is Buyers Guide" both of which are signed by the purchaser.  With this being the case there is nothing I can do 7 months after the fact, having said that if I can help out the customer...

with using my jober cost to have the repair done I would be happy to help.