Automax

We received a letter regarding a customer complaint about our business ID #When buyer purchased her vehicle we explained all the documents and when her first payment was dueCustomer has requested to have all proof of payments and statements e-mailed to her which we have done soBuyer has stated we refuse to comply with her request which is not the case, I have included the proof of the documents emailed to customer, if you may have any further questions please don't hesitate to contact me at ###-###-####I am the office manager at AutomaxThank you for taking the time to reading my letter.Sincerely, J [redacted] Automax

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

For future advertising, we have added language directly under the pull tab on the advertisement that the confirmation code must match the prize board at the dealershipPrior to this, the language was in the final disclaimerI think this makes it more clear that the code needs to matchPat M***

Based on the information provided by the customerCustomer did put the money down on the vehicle and then decided not to purchaseCustomer put the money down with the understanding that it was non refundable if financing was approvedCustomer can use the money toward the purchase of an automobileCustomer can even use any of our other lots if they are unhappy with the service at [redacted] Please feel free to contact me if you have any further questions Thank you [redacted]

The paperwork that was signed clearly states that all moneys are non refundable if financing is securedThe money in house can be used for the purchase of a vehicle and will be credited to the customer at that timePlease feel free to contact me if you have any further questions Thank you, [redacted]

Dear Madam,
We are thankful for the interest you have been showing to the BMW XAs mentioned in our previous communications, the vehicle was supposed to have a reserved price of $8,After following up with eBay it was determined that an unknown technical issue caused the reserved price
to be set to zeroEbay has already investigated this issue and confirm the problemWe have expressed our regrets for this incident in our numerous previous communications and to express our empathy even an additional $discount was approved and offered specifically for you
Again, we feel very sorry to have to have cancelled the auction, and are hoping for your understanding that a small company such as ours cannot afford a $3,loss on an already discounted vehicle due to circumstances beyond our control
This vehicle is already sold, but as a sign of our gratitude for your interest we continue to offer you $discount on any one of our vehicles of your choosingI am positive that given the chance our sales staff will be able to select a similarly fine vehicle at a very reasonable discounted price
Warmest Regards,
AUTOMAX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
I am rejecting this, because there was no contract signed with the bankWhen I called the bank there were no records of me as a customer, so if there are no records of me as a customer how was a deal sealedI will further my complaint with SC *** dealer investigator *** *** and will be working on obtaining a civil suit against this companyIf I walk into a business and place a $order and decide against taking the order why would that business keep the $500, especially if I never used the productI never even took the car off the lot; not even for a test driveThis is unsatisfactory business to a consumerHow can a business just take $for a service that was not even provided; that I don't understandSo no I will not accept this offer and plan to further this, because no one should be taken advantage of as a consumer
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the busniess keeps referring to the confirmation numberThe advert doesn't show anything about the confirmation number being the winning objective: just the matching symbolsIf the busniess wants to continue to run "bait and switch" style adverts, that's their prerogative but I'll be sure to let my clients know and warn them of their activities
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We received a letter regarding a customer complaint about our business ID #12072226. When buyer purchased her vehicle we explained all the documents and when her first payment was due. Customer has requested to have all proof of payments and statements e-mailed to her which we have done so. Buyer...

has stated we refuse to comply with her request which is not the case, I have included the proof of the documents emailed to customer, if you may have any further questions please don't hesitate to contact me at ###-###-####. I am the office manager at Automax. Thank you for taking the time to reading my letter.Sincerely, J[redacted]Automax

I am sorry that there was an issue with our advertisement. I have attached a sample copy of the ad. Please refer to page 3 which is a copy of the disclaimer. I have highlighted the area that explains how the prizes are won. The confirmation code is on page 1. I have also attached a picture of our...

prize board. If you still have the picture of your flyer, please match the confirmation code with the prize board. If your number matches one of the prizes then you win that prize. If it does not match you get an MP3 player, starbucks gift card, car wash certificate or a $2 bill. FYI, we insure the prizes through the event company..... we would love for someone to win the cash prizes as we have paid for the insurance policy in hopes that someone will win. .If you have any questions or need additional information, please call me at ###-###-####. ThanksPat M[redacted]

Based on the information provided by the customer. Customer did put the money down on the vehicle and then decided not to purchase. Customer put the money down with the understanding that it was non refundable if financing was approved. Customer can use the money toward the purchase of an...

automobile. Customer can even use any of our other lots if they are unhappy with the service at [redacted]. Please feel free to contact me if you have any further questions.
Thank you
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 28, 2015 Revdex.com7007 Jefferson St NE Ste AAlbuquerque, NM 87109 RE: [redacted] Revdex.com complaint ID #[redacted] ([redacted]) To whom it may concern This issue has been resolved. We "unwound" Mr.[redacted] car deal and refunded $1750.00 of his $2500.00 down...

payment. Should you have any questions or need additional information, please call me at ###-###-####. sincerely, Pat M[redacted]AutoMax

For future advertising, we have added language directly under the pull tab on the advertisement that the confirmation code must match the prize board at the dealership. Prior to this, the language was in the final disclaimer. I think this makes it more clear that the code needs to match. Pat M[redacted]

The paperwork that was signed clearly states that all moneys are non refundable if financing is secured. The money in house can be used for the purchase of a vehicle and will be credited to the customer at that time. Please feel free to contact me if you have any further questions.
Thank you,
[redacted]