Automaxx

Revdex.com:
I ve spoken with mike from automax and they plan to give me another car..I agreed to this solution Please delete my complaint,ur assistance is no longer needed thank u
Regards,
[redacted]

AutoMaxx stands behind its reputation and we strive to ensure customer satisfaction. AutoMaxx prides itself in selling quality used vehicles. All vehicles are sold with a free 6 month 6000 mile limited power train warranty at no charge to the customer.  Ms. [redacted] purchased her vehicle on...

05/19/2017 with 86,961 miles. At the time of purchase, customers have the opportunity to look over and test drive the vehicle they are purchasing to ensure they are happy with their selection. During this time, she specified that the trunk switch wasn’t working and this issue was fixed at no cost to the customer. On May 30th, 2017, Ms. [redacted] brought her car to us with a secondary mechanical issue, not related to the initial repair to the trunk.  The repairs were completed the following day June 1st, 2017. These repairs were covered under the original limited power train warranty, at NO cost to the customer. The customer contacted Maximum Finance on October 4th there was smoke coming from the engine compartment, under the hood. She states the tempature gauge showed it was running hot; however she continued to drive the unit causing it to overheat and shut off on her, requiring her to tow the vehicle to her home. The AutoMaxx service department made several attempts to reach Ms. [redacted] with no response. AutoMaxx service was finally able to get into contact with the customer and had the vehicle towed in on October 27th. The customer has driven 13,135 miles on the vehicle since her original date of purchase. Additionally, 12,432 miles since we did the last repair, and the limited power train warranty has now expired. The shop has diagnosed a bad engine due to the customer overheating the vehicle to such an extreme that paint and other materials are bubbling off and the exhaust changed colors showing such. Because the repairs are outside of the warranty, AutoMaxx has offered to assist with a payment plan for the needed repairs. AutoMaxx understands that unexpected repairs can be a financial burden for most people; therefore, we typically will work a side note agreement with the customer. This generally involves a down payment on repairs, and remaining balances are added in smaller installments and financed at 0% interest until paid in full. Repair installments are added in addition to their car payment. We have attempted to reach out to Ms. [redacted] and are currently awaiting a response from the customer.

AutoMAXX stands behind its reputation and we strive to ensure customer
satisfaction. AutoMAXX prides itself in selling quality used vehicles and at the time of purchase,
customers have the opportunity to look over and test drive the vehicle they are
purchasing to ensure they are happy...

with the vehicle they have selected. All
vehicles are sold “as is”, with the exclusion of a 6 month/6000 mile limited
power train warranty.  We are very sorry that Mr. [redacted] did not have the
buying experience we would of hoped for. Over the last few weeks the General
Manager and Corporate office have reached out to the customer numerous times
with no response back. AutoMAXX does stand behind what we sell and would like to
speak to Mr. [redacted] so we can hopefully come to a satisfactory
conclusion.

AutoMAXX prides itself in selling quality used vehicles. All of our vehicles undergo a detailed multi- point inspection prior to it being received by the selling dealership. At the time of purchase, customers have the opportunity to look over the vehicle they are purchasing to ensure they are happy...

with the vehicle they have selected. Any promises are documented by sales on the “we owe bill”. The “we owe bill” is signed by both the customer as well as the sales manager. In the documents of Ms. [redacted], there is nothing promised on this document. Unit is noted sold as is, with the exclusion of a limited power train warranty. Ms. [redacted] purchased the 2007 Kia Spectra on 09-28-2016. Our records indicate the vehicle was delivered to the shop on 10-3-2016 and repairs were completed on 10-5-2016.  The vehicle was checked into service for a headlight issue as well as the customer had indicated an issue with the door locks not properly working. Regarding the headlights, the shop replaced the bulbs and completed some wiring repair. The shop was unable to duplicate any issues with the door locks and stated the doorlocks worked manually each time with no issues. Thusfar, repairs have been completed at NO cost to the customer. Our attempts to reach the customer have been unsuccessful, as the number we have on file for the customer is disconnected. Please contact our office to discuss resolution to the documented concerns. Tell us why here...

The customer purchased the vehicle on August 5, 2015. On
8/21/15 it was dropped off at one of our locations to have some issues that the
customer states they were having diagnosed. We changed the oil and couldn’t
duplicate any other issues at this time. On September 1, 2015 we had the vehicle...


in our shop because the customer stated the engine was knocking/ticking and
smoking out of the tailpipe. We changed, free of any charge to customer, the oil
pressure relief valve, oil pressure sending unit and couldn’t duplicate any
other issues. The General Manager drove the vehicle for 3 days to verify repairs
and to see if he could duplicate any knocking/ticking and smoking coming from
the exhaust. He couldn’t duplicate any issues so we returned it to the customer
at that time. We have not had any contact from the customer since they picked It
up in September so we assumed the vehicle was running perfectly fine for them.
On October 27, 2015, after the complaint was filed, the General Manager
contacted the customer to help resolve any issues the customer might be having.
The customer set up a date and time for November 2, 2015 to bring the vehicle to
the General Manager so they could drive together and explain what issues he’s
having. The customer was happy with that outcome but never did show with the
vehicle. We at AutoMaxx are concerned with the issue he may be having and will
still like for him to bring the vehicle to us so we can help rectify the
situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was writing to inform you that Automaxx did resolve the issue that I had with them and I just want to say thank you for your...

service and asked for this matter to be close.
Regards,
[redacted]

Mr. G[redacted] purchased his vehicle on 03/02/2018. On
03/09/2018 he called and stated he stopped to put gas in the vehicle and the
vehicle would not start. The vehicle was towed at no charge to the shop. On
03/12/2018 he was advised the fuel lines had been disconnected and Automaxx had...


repaired at no charge to the customer even though it’s not covered under our
warranty.  Mr. G[redacted] called again on 03/14/2018 stating his vehicle was
leaking fuel again. A tow was once again dispatched, and the vehicle was towed
back to the shop. Per the mechanic, the fuel lines had once again been
disconnected. They also stated that there was no damage to the lines or the
locks, indicating the lines had been tampered with. Per the mechanic the locks
were not removed. It was advised this was not a result of mechanical failure,
but rather an act of tampering, therefore the repairs would not be covered under
the warranty.
Maximum Finance provides second chance lending to customers
with blemished credit. At the point of sale a customer interview is conducted,
to review the payment terms and expectations of the contract. During this
interview, the customer is advised payments are due on or before the due date.
There is no grace period. This is also outlined in the legal binding contract,
Motor Vehicle Installment Contract.
Mr. G[redacted] came due for his first payment on 03/17/2018.
Collection attempts to reach Mr. G[redacted] were unsuccessful, with numerous
voicemails left. Contact was established on 03/27/2018, where he indicated he
would be making a payment on 03/30/2018. A payment arrangement was documented on
the account, however, as per the contract it does not provide safety nor stop
collection efforts. Additionally, the Motor Vehicle Installment Contract details
in the event of default, the lienholders ability to exercise our rights,
including but not limited to: collections efforts and potential repossession.
As per our policy, post repossession property appointments
are scheduled 24 hours in advance, since vehicles are kept offsite at another
facility. Mr. G[redacted] redeemed his vehicle by paying the past due amount
including repossession fees on 03/30/2018. Going forward, Mr. G[redacted] must
maintain on time payments to avoid potential collection efforts in the future.
Unfortunately, the Motor Vehicle Installment Contract is a
legal binding agreement. Should Mr. G[redacted] choose to give the vehicle back, it
would be reported as a voluntary repossession on his credit, as he would fail to
satisfy the terms of the original contract.  Per the Fair Credit Reporting Act,
we are required through the credit reporting agency to report accurate
information.

Dear Sir or Madam,
AutoMAXX prides itself in selling quality
used vehicles.  AutoMAXX stands behinds
its reputation and we strive to ensure customer satisfaction. All vehicles are
sold “as is”, with the exclusion of a 6 month/6000 mile limited power train
warranty. All items stated...

in the complaint were repaired at no cost to the customer.
This included items covered under the original limited power train warranty and
some additional repairs out of good faith due to immediate issues after
purchase. Since the initial repairs completed on April 24, 2017, Ms. O ‘Pry has
not reached out to the AutoMAXX service department with any additional service
concerns. We do have voicemail that is checked daily.
 At
the time of sale, all customers watch a welcome video. During that video it is
stated in the event of service issues, loaner vehicles are not provided. Alternate
form of transportation must be utilized during this time, at the customer’s
direction.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Mr. [redacted] purchased this vehicle along
with his wife, Ms. [redacted].  During
their car buying experience, Ms. [redacted] had several questions, and she sat
down and met with the store manager, [redacted] who answered and addressed her
concerns prior to the signing of the contract....


Upon arriving to the dealership, the
customer will complete what is called a “5 liner” which includes main
information needed to obtain the initial pre approval to see what sales price a
customer is qualified for. The customer then selects the vehicle that is within
the selected sales price range. Once a vehicle is selected, a second form is
completed call the “Front sheet” that specifies sales price, down payment, payment
amount, and payment frequencies, and is signed by the customer. During the
underwriting process, a closing interview is conducted by the finance company
and again discloses and confirms payment terms.
The length of payment terms are based off
of many factors, including sales price, down payment, finance charges, and
payment amount.  Prior to signing the
contract, all finance terms are reviewed with the buyers, and are agreed upon
prior to the customers entering into a legally binding contract. The customers
have the option at this point to stop the purchase of the vehicle before
agreeing to the contract terms. Mr. [redacted] has stated that he feels he
could have purchased another vehicle for the same sales price and purchased a
newer and nicer vehicle elsewhere. Texas does not have a “cooling” off period.
It is unfortunate that Mr. [redacted] is experiencing what is known as “buyers
remorse”, however his signatures, along with the buyer Ms. [redacted], did commit
to and entered into a Retail Motor Vehicle Installment Contract.
Automaxx prides itself on its reputation
and we strive to provide a solid and positive car buying experience. We are
very sorry to hear that Mr. [redacted] did not have the buying experience we
would have hoped for.

AutoMaxx prides itself in selling quality used vehicles. All of our vehicles undergo a detailed multi- point inspection prior to it being received by the selling dealership. At the point of purchase, customers receive a FREE 6 month/6,000 mile Limited Power Train warranty which is explained in...

detail on what is and what isn’t covered. Mr. [redacted] purchased his vehicle on 4/9/16 with 154689 miles on it. On 6/6/16 he dropped his vehicle off at our Arlington location to have one of our shops inspect it for overheating and a misfire. Under warranty and no charge we replaced the radiator and thermostat. The cause of the misfire was a bad ignition coil & fouled spark plugs which we replaced and did charge the customer for repairs at a low payment installment. Two weeks later it was brought back in for running rough & overheating. The cause was bad catalytic converters which were replaced & the vehicle was running good afterwards. The converters are also not a covered item under the powertrain warranty so Mr. [redacted] was charged at a low payment installment. Two months and 5400 miles later, in August, Mr. [redacted] brought the vehicle back in for a check engine light which was an O2 sensor and is part of the exhaust system. This is also not a covered item under our warranty; however, Mr. [redacted] wasn’t charged for the repairs for good customer satisfaction. AutoMaxx stands behind it’s reputation. We value our customers and strive to ensure customer satisfaction. Should you have any addition questions or concerns, please feel free to contact the General Manager [redacted].Tell us why here...

Here at AutoMAXX we strive to sell quality
vehicles to our customers. We understand that even though we have professional
people inspect and buy our vehicles that things can go wrong that are
unforeseen. However, AutoMAXX warranties each vehicle purchase with a free six
month, 6,000 mile...

power train warranty. The original vehicle Mrs. [redacted] bought
did break down the first week of purchase. 
Due to the nature of the repairs requiring back ordered parts we were
unable to return the vehicle back to her in a timely fashion.  AutoMAXX policy doesn’t currently have a
loaner vehicle program, however because Mrs. [redacted] vehicle was a new purchase and
AutoMAXX unable to receive repair parts we went ahead and loaned Mrs. [redacted] a
vehicle for the inconvenience. In addition Mrs. [redacted] was also given the option
to trade out her current vehicle into a different one at no additional cost to
her. Mrs. [redacted] elected to keep her current car when first offered though
decided to go ahead and switch out into another vehicle on 1/2/2015.
The charge Mrs. [redacted] mentioned was the
additional down payment she was required to pay on her first vehicle. When Mrs.
[redacted] bought her original car she didn’t have the required down payment needed
but worked out a deal to pay part of the down payment upfront and defer the
rest. When we switched Mrs. [redacted] into another vehicle due to mechanical
difficulties, she was given a vehicle of similar value. Mrs. [redacted] was still
obligated to pay her deferred down payment. Mrs. [redacted] was made well aware that
the remaining down payment was still going to apply to her account.  AutoMAXX general manager, Maximum Financing
manager and her account manager had each informed her that the responsibility
to pay for the deferred down payment would be added onto the new contract that
Mrs. [redacted] sign.
On May 21st, 2015 Mrs. [redacted]
contacted AutoMAXX concerned that her traded out vehicle needed suspension
repairs. The General Manager explained that AutoMAXX would be happy to look at
the vehicle.  Mrs. [redacted] was advised to
drop the vehicle off at one of our locations to be delivered to one of our
shops for inspection. The customer stated she lived two hours away and wanted a
loaner vehicle again. The General Manager informed her we don’t have a loaner
program.  Mrs. [redacted] was informed if
indeed it was the suspension that the repairs would not be covered by the
warranty that it might be easier to have a local shop diagnoses and fix
it.  Mrs. [redacted] discussed the issue with
her account manager and requested help due to not being able to afford the
repair cost and her monthly payment.  Her
account manager requested Mrs. [redacted] submit an invoice showing proof the
repairs and cost; then she would have her manager review her account to see if
we can work a deal with her.  Mrs. [redacted]
at that time had asked to be taken off the auto debit though was informed that
it was too close to her payment being due that we couldn’t guarantee it .
Mrs. [redacted] did submit an invoice and once it was
investigated it was discovered to be fraudulent. The company listed on the invoice
C & J Auto doesn’t exist. The company that currently acquired the address
on the invoice has never heard of Mrs. [redacted], or any knowledge of the vehicle
she was having repairs done on. The phone number on the invoice is invalid as
well.  AutoMAXX reserved the right to not
make special arrangement with Mrs. [redacted] repair bills due to fact she submitted
falsified documentation.
On Monday June 1st, 2015 Mrs.
[redacted] called in stating that Maximum Financing charged her auto debit
twice.  We explained to Mrs. [redacted] our
accounts show only one transaction was made but because she was adamant about
letting her bank aware that only one charge was approved .; we sent a letter to
the bank stating if in error two charges were applied to Mrs. [redacted] bank
account by Maximum financing that only one charge is accurate. [redacted] from
[redacted] called on Mrs. [redacted] behalf stating Mrs. [redacted] states there
should not be any auto draft from Maximum financing. We explained to [redacted]
that we only intended to auto draft one payment not two and sent a letter confirming
that.  Furthermore, Mrs. [redacted] signed up
for auto debit and assigned it to days she would be paid on.  Mrs. [redacted], her bank and Maximum Financing
were all present on the phone call that was taking place. Mrs. [redacted] mentioned
in the conversation she needed her money to go out of town. [redacted] found
no fault with AutoMAXX/ Maximum Financing and didn’t reverse the auto debit due
to the payment agreement Mrs. [redacted] had arranged to make.  
AutoMAXX / Maximum Financing are happy to
continue to provide excellent service to Mrs. [redacted] and her vehicle needs. AutoMAXX
prides itself on being accountable and showing a good faith effort to solve,
improve and innovate quality care.

Dear Sir or Madam,
AutoMaxx prides itself in selling quality
used vehicles. AutoMaxx stands behinds
its reputation and we strive to ensure customer satisfaction. We have 6 locations, each offering a variety
of vehicles to select from.
All details relating to the Retail Motor
Vehicle...

installment contract are discussed at the time of closing. This will
detail the sales price, down payment, financing charges and payment terms of
the contract.
At the time of purchase, customers have the
opportunity to look over the vehicle they are purchasing to ensure they are
happy with the vehicle they have selected. All vehicles are sold “as is”, with
the exclusion of a 6 month/6000 mile limited power train warranty. 
All vehicles require proof of full coverage
to be provided at all times, in order to stay in compliance with the terms of
the contract. Any lapses in coverage’s will result in Collateral Protection
(CPI) being added to the account. In event of failure to provide current
insurance, CPI will be added to the account to ensure our vehicle is protected
at all times. Mailed correspondence is sent via regular mail to the customer to
advise this has been added to their installment loan.
Ms. [redacted] is indeed a repeat customer,
and we do value her business.  However, Ms.
[redacted] is severally delinquent (7 payments) on her car payment, which has
resulted in the vehicle to be repossessed for non payment. 
After careful review of the attached complaint,
we have attempted to reach out to Ms. [redacted] to discuss, without success. Please
contact our office to discuss resolution by calling [redacted] at
[redacted]

Unfortunately until an account is closed and showing to be
active; regardless if the customer has the vehicle or not, we still continue to
call for payment or resolution if it’s still active and delinquant. On November
16, 2015 the customers vehicle was left abandoned at our main office...

without any
contact as to why. We began to contact the account holder immediately, leaving
messages. We continued again on November 18th and every other day
following with no response from the customer. We resorted to calling 6
references with the hope of reaching the customer to see what we could do to
help with the situation between November 18 thru December 11, 2015. The customer
never returned our phone calls to explain the reasons she left the vehicle
abandoned at our location. We have since closed out her account and will not be
contacting her any longer.