Automobile Club Of New York, Inc.

We have reviewed [redacted]'s complaint and issued a full refund of the cancellation fee deducted. The refund is issued to the method of payment used to join ,so if it was by credit card the refund will be to that card. By way of explanation, the Club has had an issue with members that join the Club...

when they need roadside assistance services and cancel promptly thereafter. The policy is intended to defray the expenses associated with the production and mailing of the plethora of materials generated. This was clearly not the situation with [redacted]'s household so we refunded the cancellation charge.Sincerely,Marta G[redacted] General Counsel

Revdex.com:At this time, I have not been contacted by Automobile Club Of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

[redacted]
 
[redacted]   The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“The Club”). The Club typically processes an individual’s request for unwanted solicitations and offers...

by entering their name and address into a suppression list on our intranet system.  Once entered, the request is processed within a few business days.  The complaint references several telephone calls requesting the home address be removed from our mailing list.  Perhaps the request was in process when the second solicitation went out. In any event, we confirm that [redacted] name is on the suppression list.  Accordingly, we consider this complaint closed.                                             ...⇄ Very truly yours,                                               ...⇄ Marta G[redacted]                                         ...⇄ General Counsel   [redacted]

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“The Club”). The Club typically charges a member a cancellation fee when a membership is cancelled. This cancellation fee exists, among other reasons, to offset processing costs and to discourage members from...

joining, using potentially costly roadside assistance at the Club’s expense, and immediately cancelling. This policy is outlined in our membership agreement, which can be found on our website at [redacted] The relevant section provides that: “You have the right to cancel your Membership at any time subject to payment of a cancellation fee. If you cancel your Membership, you will only be entitled to a pro rata refund of your Membership fee less any cancellation fee and any other amounts owed. You agree that AAA may offset the cancellation fee and any other amounts owed against any refund that may be due to you.” In response to the complainant’s cancellation of membership, a Club counselor followed these procedures and issued a pro rata refund to the member, less a $10 cancellation fee, for a total of $41.72. That transaction was processed on July **. Nevertheless, we are issuing a refund of $25.28 to the member as a goodwill gesture. The member should receive a check in this amount in two to three weeks. Accordingly, we consider this complaint closed.

The
above referenced complaint was forwarded to my attention as counsel for AAA Northeast
(“The Club”). The member is correct that we typically charge a $10 cancellation
fee per person. However, on November *, we processed a refund of these
cancellation fees as a goodwill gesture. Accordingly,...

we consider this
complaint closed.

Revdex.com:To clarify:  When I originally tried to have the business remove our mailing address from their solicitation list, I was told that I could only remove my name and address, not my husband's.  They insisted that he would have to call separately and have his information removed.  The customer service representative was adamant.  If they have indeed removed his name, my name, and our address from their promotions, then I am satisfied with the resolution.  Should we again receive mailings from them, I would ask that this complaint be reopened.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for your intervention.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate the refund of my $10 the response from AAA is either misinformed or deceptive.  I was a AAA Plus member for all but the first two years.  You only can become a Plus member after a certain period of time during which you show that you have not abused the regular policy. According to the AAA response the $10 cancellation fee should never apply to a AAA Plus member, or to any member who has had the policy for over a certain period of time.  If you have had the policy for two years you didn't obtain it to take advantage of the policy!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The above referenced complaint was forwarded to my attention as counsel for [redacted] Northeast (“[redacted]). The car for which the member required towing services, an Audi from the early 2000s, did not have the tow hook that originally came with the vehicle. For that reason, a dolly...

was required to safely execute a flatbed tow. As we told the member, this meant that it could take longer to tow the vehicle. After receiving the member’s request, our staff called several towing providers but found that this equipment was not immediately available.Subsequent to this incident, the member spoke with [redacted], [redacted] [redacted]. [redacted] attempted to explain the situation to the member and ended the call after extensive dialogue and a realization that the conversation was not productive for either the Club or the member. The member had further discussions with an [redacted] of Member Services.Upon receipt of this complaint, the member was sent an email informing him that the Club would refund $80 to his credit card once he confirmed the termination of his membership. On April *, a reminder email was sent informing the member that his membership would be cancelled and his money refunded if he did not reply. The member then replied confirming that he wanted the membership to be cancelled.While we regret his decision to cancel his membership, as a goodwill gesture, we are refunding a full year’s worth of dues ($80) to his credit card, as opposed to a pro-rata refund. The member should see the credit in 1-2 billing cycles. Accordingly, we consider this complaint closed.

The above referenced complaint was forwarded to my attention as counsel for AAA Northeast (“[redacted]”). The member was reimbursed for [redacted] for a police-requested tow to R.J.T. Motorist Services, Inc (“RJT”) – in independent service provider that provides roadside assistance for Club members, but...

is not part of AAA Northeast. As mentioned in the complaint, RJT repaired a fuel pump in the member’s car, and has confirmed this repair to [redacted]. The complainant requested that RJT examine other issues with the car, and RJT informed the complainant that there would be a fee for the labor associated with such diagnostic tests. Prior to receipt of this complaint, Club representatives had discussed the issue with the member multiple times, despite the complainant sometimes calling and refusing to give her name. A Club counselor advised the member that she could submit a bill for review. A Member Relations Supervisor left a voicemail for the member on September **, advising her that per [redacted]’s Field Representative, RJT had not yet done a diagnostic test, and that she could choose to take her vehicle out of their shop at no charge; but if she did want them to diagnose the problem, they could charge her. This voicemail was not returned. Subsequent to the receipt of this complaint, Club representatives again reached out to the member, who said that her trunk light was lit, but gave no specific indication of other problems with the vehicle. A Member Relations Supervisor advised her to obtain a repair estimate from a mechanic other than RJT and to send it to [redacted] for review. The complainant hung up on the Supervisor during this conversation multiple times. AAA and its affiliates cannot control the manner in which independent contractors provide roadside assistance. [redacted] is not liable for any claims, damages, causes of actions, suits, or demands (“Damages”) arising out of any act or omission of its independent contractors. All Damages are the responsibility of the independent contractor. In the event of a dispute between an independent contractor and a member, [redacted] may assist by mediating the dispute, in its sole discretion, but is not responsible for the actions of its independent contractors. Accordingly, we are unable to offer a refund. The member has so far rebuffed [redacted]’s efforts to facilitate constructive discussions between the complainant, [redacted], and RJT. [redacted] remains willing to discuss these issues at the member’s convenience. Accordingly, we consider this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Please withdraw this complaint I've made against AAA. I've called them. It's been resolved...

(half way). They were great.Thank you so much.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business All Town Towing intimidated me into buying a new battery, they did NOT perform a Battery Test to determine the life left in the battery as they are required to do before selling a battery. They did not use or even bring jumper cables. The attempted to jump with a portable jumper and I do not have the experitse to know if they even turned the portable jumper on or attached it properly. Two men  coming to jump a car is intimidating and not necessary. Why would All Town Towing feel it necessary to send 2 men to jmp a car??  My battery was only 3 years old and in June 2015 was tested by Acura as "Good". I did not need a new battery but at that point I was out of options and felt intimidated as I previously stated. I did not yet receive any check from AAA and 151.00 does not include the core charge of $18 because they wanted their battery back. I will not do business again with AAA or All Town Towing. AAA did not protect me as a member and All Town Towing took advantage of me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I received an unauthorized charge on Sept. *, 2013 on my American Express Card in the amount of $129.00. I phoned AAA New York On Sept. *, 2013 explaining this charge was a complete surprise and at no time did I authorize it and requested immediate charge credit of $129.00. I spoke to a representative then, a supervisor; [redacted] in the [redacted] call center.

[redacted] explained that even though this charge is unauthorized by me (there are no other authorized users or joint account holder on this Amex account), she could not issue a credit to me until she or another rep. of AAA New York, speaks to the person this charge was made for. The charge is an unauthorized "donor/gift recipient".

I did authorize a ONE TIME GIFT to [redacted], [redacted] in Sept. 2012 WITHOUT recurring status. AAA New York kept my Amex information and used it without my permission to charge my Amex account again, Sept. *, 2013. [redacted] attempted to contact [redacted] via the mobile number on file; [redacted] on Sept. *, 2013. She left a voicemail message. [redacted] refuses to phone AAA New York because he has no authority regarding my Amex and believes they want to sell their roadside services directed to him, using me as "bait". He is an Officer with Brxxxville Police Department, NY. I never received a notice of charge or payment via mail or email of this charge. I'm only aware of it because I saw it on my Amex statement online during my personal account reviewsDesired Settlement: Refund to my Amex immediately $129.00 and removal of all my credit card, address and associated information from their AAA New York database. I personally subscribe to AAA Mid-Atlantic on NON-RECURRING STATUS because I do not want any mishandling or charges by them or affiliates I did not previously authorize.

This charge is considered "pending" and cannot be disputed by Amex. [redacted] told me to dispute the charge with Amex. As long as AAA New York submits it and it stays in "pending" status dispute with Amex is not an option.

Business

Response:

Dear [redacted],

The above referenced complaint was forwarded to my attention as counsel for AAA New York (“The Club”).

The complaint by [redacted] questions the $129.00 charge she received on her American Express card for an automatic renewal of a gift membership made the prior year for [redacted]. [redacted] contacted our call center to express her desire that this charge be reversed and asserted that she did not authorize it. Our membership department told [redacted] that we needed to speak to the member, [redacted], prior to cancelling his membership to see if he would like to assume payment himself. A review of our records shows that on September *, 2013 our membership department spoke with [redacted] about his membership renewal and he agreed to pay for his own membership. A $129.00 credit was subsequently issued to [redacted]’s American Express card on September *, 2013.

Very truly yours,

[redacted]

[redacted]

Review: In October I called [redacted] because my car was broken down a 2 blocks away from my house. I explained the problem and that I was driving a audi a4 and it was broken down. After waiting close to 2 hours [redacted] sent [redacted] to tow my car and they said that they could not do it because they did not have the right equipment to tow my car, and left me stranded on the side of the road. A second tow driver was sent another 2 hours later and was able to tow my car to my house. On March [redacted] I called [redacted] again and once again explained that my Audi need to be towed to the mechanic, I explained what the problem was and what happened in the past and I requested that they not send [redacted]. However after waiting 2 hours [redacted] showed up (same driver that left me stranded back in OCT) and once again said he did not have the right tools to tow my car and left. However this time [redacted] said that they didnt have anyone that could tow my car after waiting several hours for someone to call me back. They said they could possible call someone in about 90 minutes and ask if they could do it. In the meantime I had my car towed on my own. I Might add the tow company I arranged for had no problem towing my car. When I spoke to [redacted] they said that someone would be calling me from member services to address my concerns as to why they are unable to tow my car although they collect my membership dues. Someone finally called back today, which is 2 weeks later. The first person I spoke with ([redacted]) said there would be nothing she could do but offer me a discount on my next membership price, useless since they are unable to provide the services I need. When I asked to speak to her [redacted] she said he was in a meeting and a person by the name of [redacted], [redacted] his number, would be calling me back. When [redacted] called me back he said it was not his responsibility and that I did not common sense. [redacted] then hung up the phone. Poor customer service.Desired Settlement: Refund of fees paid for services and an apology.

Business

Response:

The above referenced complaint was forwarded to my attention as counsel for [redacted] Northeast (“[redacted]). The car for which the member required towing services, an Audi from the early 2000s, did not have the tow hook that originally came with the vehicle. For that reason, a dolly was required to safely execute a flatbed tow. As we told the member, this meant that it could take longer to tow the vehicle. After receiving the member’s request, our staff called several towing providers but found that this equipment was not immediately available.Subsequent to this incident, the member spoke with [redacted], [redacted]. [redacted] attempted to explain the situation to the member and ended the call after extensive dialogue and a realization that the conversation was not productive for either the Club or the member. The member had further discussions with an [redacted] of Member Services.Upon receipt of this complaint, the member was sent an email informing him that the Club would refund $80 to his credit card once he confirmed the termination of his membership. On April *, a reminder email was sent informing the member that his membership would be cancelled and his money refunded if he did not reply. The member then replied confirming that he wanted the membership to be cancelled.While we regret his decision to cancel his membership, as a goodwill gesture, we are refunding a full year’s worth of dues ($80) to his credit card, as opposed to a pro-rata refund. The member should see the credit in 1-2 billing cycles. Accordingly, we consider this complaint closed.

Review: I've had a AAA membership since 2002 and on 11/*/15 at 4:05 am I contacted AAA because I locked my keys in the car. The locksmith came to my location attempted to open the door on the driver side with no resolve then made the same attempt on the passenger side with the blow up bag and shattered my window. The locksmith on site said this sometimes happens and AAA would take care of the damage. Right away I contacted AAA to let them know about the damage they said it was a the contractor they assigned the job responsibility. I called the contractor the next morning and left a message. We both attempted to find a resolution but as the day progressed he began to be verbally abusive. The locksmith wanted me to go through my insurance company to get the window fixed and he also offered me 160. I said no because I felt as if he was trying to take advantage of me. I contacted AAA again letting them know the contractor stated he is not paying to fix my window and have AAA pay for the damage he didn't care if he was dropped by them. AAA spoke with him he eventually agreed and on 11/**/15 I scheduled an appointment with [redacted] they came to fix my window on 11/**/15. They came at 8:06 am that morning I sent the information to AAA and the contractor but the bill wasn't paid. I contacted the contractor and AAA that morning but neither were willing to pay the bill. My AAA investigator who was dealing with my complaint was out of the office sick. I attempted again to resolve the issue by making an appointment with Precision Window & Tinting on 11/**/15. My investigator was still out sick I did get very upset with someone at AAA because my items were being stolen out of my car, I had water damage, and I got sick as well. Eventually someone felt bad for me and sent my information to my investigators boss he called me back then got the credit card information from the locksmith/contractor. The shop had issues getting paid on 11/**/2015 and 11/**/2015 but eventually the payment was made and my window was replaced. It took 2 days to install instead of 3 hours because its a BMW with a complex window unit. The repair man let me know that once he got into the window the regulator was not working well because the window was shattered. I needed the window repaired ASAP so he installed the window with the caution that isn't not going to respond like it did before because the regulator needed to be replaced. After he finished replacing the window he wrote this notation down, took pictures and he also contacted AAA sending an invoice quote for the regulator and repair price. During this duration (20 days) my window was exposed my car suffered water damage, my coins and Ipod were stolen. I asked AAA to come out and visit my car but they told me it wasn't necessary based on what the field investigator stated. The contractor/ locksmith accepted the damages to my car. I contacted AAA several times letting them know my issues of theft and that the repair shop sent a new invoice to the fax number AAA provided the shop. The issues still exist but to no resolve they have ignored my attempts. Can you Please Help me!Desired Settlement: My desired outcome would be fixing my passenger window correctly and resolving the matter of my stolen property.

Consumer

Response:

At this time, I have not been contacted by Automobile Club Of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I called AAA because I needed a battery jump, they sent 2 men, (really 2 men to jump a car??) . The men came with the sole intent of selling me a new battery. All town towing walked up with a new battery in hand, no jumper cables, no charger, no battery tester.....he came , battery in hand, and said "you need a new battery". I insisted I didn't because my battery was only 3 years old, had recently been tested as "good" by Acura, the lights and radio in my car were working, so I told him I just needed a jump, he got huffy and went to get his portable charger....which he set up and it did not charge (I doubt he actually set it up because my car did not even turn over) and then he said again "you need a new battery". I was livid, I asked him to jump my car with jumper cables he said he didn't bring any!! I just needed a jump. I was late for work and he knew it. He said "are you going to buy a new battery or not because your battery is dead". He did not test the battery, as I said he walked in with new battery in hand, no charger, no tester, no jumper cables. He repeated that I have no choice, either I buy a battery or my car stays there! I was in a bind and ended up buying the battery....he takes my credit card and takes a picture of it with his cell phone!! REALLY?? No way to swipe it I asked, he says no this is how they do it...how unsafe is that!! I was furious. I asked him if I could keep my battery (because I planned to test it later on) and he said it would cost me $20 core charge....so I let it go having already spent $150 on the new battery that I knew I did not need. My car is an Acura, I was just at Acura a few months ago and they did a battery check and battery checked good...it was only 3 years old. So later in day I called AAA and filed a formal complaint. I spoke with supervisor Jeff who was very helpful and gave me some hope that I had recourse. He told me another agent would contact All Town Towing and they would straighten it all out. That is where it went downhill. Don (the other AAA agent) called me and said he talked to All Town Towing...and they insisted they tested my battery and it would not hold a charge. I argued about this lie, but Don chose to believe All Town Towing (who by the way has a C rating from Revdex.com). All Town Towing conveniently did not save my battery...I wanted my battery back to test it, but Don said they got rid of it...although no proof was offered. I said to Don that All Town Towing has every reason to lie...but I do not have one reason to lie...why would I waste my time and energy if I really needed a battery, if they tested it I would have agreed...but they did not test it, they did not even attempt to charge it with jumper cables. They clearly came with the intent to sell and they used intimidation and trickery. Don's solution was for me to go buy/install another battery and he would then reimburse me the AAA battery fee. So now it cost me extra time, as I had to take it to Acura for a new battery, which cost me $165 plus $18 core fee because AAA wanted their battery back! AAA will not refund me the core fee! This one call to AAA cost me $183 for a battery I did not need. I don't understand how AAA could do business with a company that has a C rating on Revdex.com. And what I really do not understand is how AAA does not back a long standing client. I and my family have been AAA members since 1999. AAA did not have my back and they cost me time and money.Desired Settlement: a full refund of my $165 battery (that I did not need) plus the $18 core fee. They did not prove that my battery was dead becasue they did not test it (where is the test printout and paper work?). They did not prove that All Town Towing got rid of my battery, this could have easily been resolved by testing my used and removed battery.

Business

Response:

This complaint was forwarded to me as Counsel for the Club. Club Field Representatives spoke with the tow truck driver, who asserts that he and another worker arrived at the scene and did in fact attempt to jump the battery multiple times. He claims that the member watched him during this process and even got in the car and tried to start it while he attached the cables. He claims the battery made no sound because it was dead, and the test ended prematurely for the same reason. He says that the member was puzzled, because the battery had been recently jumped, but whatever the reason, it was dead.He offered to install a new battery, and the member agreed and signed the paperwork.A Club executive in the Member Relations department then spoke with the member, who disagreed with the driver's assertions. To resolve the situation, we recommended that the member purchase her own battery, and we would collect our battery and reimburse the member for the battery purchase. This process was completed.On November **, a credit of $152.01 was issued to the member for the cost of the battery she bought from us. Accordingly, we consider this complaint closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business All Town Towing intimidated me into buying a new battery, they did NOT perform a Battery Test to determine the life left in the battery as they are required to do before selling a battery. They did not use or even bring jumper cables. The attempted to jump with a portable jumper and I do not have the experitse to know if they even turned the portable jumper on or attached it properly. Two men coming to jump a car is intimidating and not necessary. Why would All Town Towing feel it necessary to send 2 men to jmp a car?? My battery was only 3 years old and in June 2015 was tested by Acura as "Good". I did not need a new battery but at that point I was out of options and felt intimidated as I previously stated. I did not yet receive any check from AAA and 151.00 does not include the core charge of $18 because they wanted their battery back. I will not do business again with AAA or All Town Towing. AAA did not protect me as a member and All Town Towing took advantage of me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: cancelled memebership No [redacted] within the year. Have not received refundDesired Settlement: refund of membership

Business

Response:

Dear [redacted],

The above referenced complaint was forwarded to my attention as counsel for AAA New York (“The Club”). A review of our records shows that [redacted] signed up for a membership with a 100% money-back guarantee if he cancelled his membership within the first year. We received a fax from [redacted] on January **, 2014, within his first year as a member, and therefore we will issue him a full refund of his membership dues.

Very truly yours,

[redacted]

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please reactivate Revdex.com complaint number [redacted]. Refund check was not received

Business

Response:

Dear [redacted],

The Club's policy is to issue refund back using the method of payment used by the member. Accordingly, The membership was cancelled on January **, 2014 and the refund issued back to [redacted]'s Visa card.

Review: AAA towed my car and broke the bumper and have done nothing but give me problems since. The Sent SF towing on Staten Island the driver admitting to damaging the car they offered to repair the car at SF towing which I said no since they have a bad rep and numerous complaints. I have gone back to AAA and they re-enacted the tow agian the owner of SF said he would fix the car again I said no I want my own shop to fix it AAA rep was going to get SF towing insurance info and failed to do that they failed to get the drivers info and refused to do anything about the problem Now I have to go to court to get my money to fix the carDesired Settlement: Pay me the money to fix my car

Business

Response:

Dear [redacted],

The above referenced complaint was forwarded to my attention as counsel for AAA New York (“The Club”). The complaint states that the front bumper of the vehicle [redacted] was driving was damaged by a tow truck after calling for roadside assistance. After a thorough investigation, including a field inspection of the vehicle and a re-enactment of the tow, it cannot be determined conclusively that the vehicle was damaged as a result of the tow the AAA affiliated service station provided. As a goodwill gesture, the station offered to repair the bumper of the vehicle free of charge, an offer that [redacted] declined.

In this situation, we see our role as to investigate and, if there is no conclusive evidence one way or the other, try and mediate between our members and our independent contractor service station. Despite our best efforts at mediation between the station, [redacted] and his son (see attached), we were not able to come to a mutually agreed upon resolution. Ultimately, [redacted] should contact his insurance company to explore his options or pursue other legal means to address his concerns.

Very truly yours,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolve

Review: I called AAA in response to a promotional ad I received via mail pertaining to Auto Road Side Service. I called them to get info and agreed to their service. However my husband was not home when I did this and told me shortly after he got home that we had such coverage with our Auto ins. company. I called AAA back, not 15 minutes later to cancel and they then informed me that there was a $10.00 per individual cancellation fee. I had signed up for 4 family members earlier with them. At NO point during the conversation with the AAA staffer was I informed about such a fee. Had I been told of this at the time I certainly would have told them I would need to speak with my husband before agreeing. AAA claims they have NO WAY to cancel or refund this $10 x 4, because their system doesn't allow such. "We do not have a cancel/delete button on our system". I was then connected with a Supervisor, Tammy, who told me I should have done the original sign up On Line, because I then would have seen the cancellation claim in print. In the original promotional mailing there were 3 options to sign up. 1. Mail in Application. 2. Call AAA, or sign up on line. I informed Tammy that I chose option 2 because I prefer talking to a person vs, the other two options. I asked why her staff didn't explain all fees on a first time sign up involving $$$? She replied. "No way could we provide all the rules and regulations in a phone call. We'd be on the phone for hours." For a company as huge as AAA to not have the technology to refund such a fee in the year 2015 is laughable. Had it been explained to me during phone call # 1 that such a fee would be applied , as I mentioned above, I would had told the AAA staffer, "Let me speak to my husband first and we'll call you back."Desired Settlement: I would like my $40.00 refunded to me.

Business

Response:

The

above referenced complaint was forwarded to my attention as counsel for AAA Northeast

(“The Club”). The member is correct that we typically charge a $10 cancellation

fee per person. However, on November *, we processed a refund of these

cancellation fees as a goodwill gesture. Accordingly, we consider this

complaint closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: AAA stole $80 out of my checking account on October *, 2014. I want the money put back into my account and I want the Revdex.com records to reflect AAA FRAUDULENT BUSINESS PRACTICES!Desired Settlement: Refund

Business

Response:

Dear [redacted],

The above referenced complaint was forwarded to my attention as counsel for AAA New York (“The Club”). The member had previously signed up for auto renew, whereby the annual membership is automatically renewed via a credit card transaction each year, and received a $10 discount for choosing the feature.

On October *, 2014, an $80 payment was automatically processed from the member’s credit card. The member spoke with a Club representative concerning this payment, but the member ended the call before the situation could be resolved. Club representatives later left two messages on the member’s telephone and sent an email to the member. The credit card payment was refunded on October **.

On October **, the member called and spoke with a Club representative to make sure that her money had been refunded, and was informed that the payment was refunded on October **. The call ended amicably. Accordingly, we consider this complaint closed.

Very truly yours,