The above referenced complaint was forwarded to my attention as counsel for [redacted] Northeast (“ [redacted] ***)The car for which the member required towing services, an Audi from the early 2000s, did not have the tow hook that originally came with the vehicleFor that reason, a dolly was required to safely execute a flatbed towAs we told the member, this meant that it could take longer to tow the vehicleAfter receiving the member’s request, our staff called several towing providers but found that this equipment was not immediately available.Subsequent to this incident, the member spoke with [redacted] , [redacted] [redacted] [redacted] attempted to explain the situation to the member and ended the call after extensive dialogue and a realization that the conversation was not productive for either the Club or the memberThe member had further discussions with an [redacted] of Member Services.Upon receipt of this complaint, the member was sent an email informing him that the Club would refund $to his credit card once he confirmed the termination of his membershipOn April *, a reminder email was sent informing the member that his membership would be cancelled and his money refunded if he did not replyThe member then replied confirming that he wanted the membership to be cancelled.While we regret his decision to cancel his membership, as a goodwill gesture, we are refunding a full year’s worth of dues ($80) to his credit card, as opposed to a pro-rata refundThe member should see the credit in 1-billing cyclesAccordingly, we consider this complaint closed
The above referenced complaint was forwarded to my attention as counsel for [redacted] Northeast (“ [redacted] ***)The car for which the member required towing services, an Audi from the early 2000s, did not have the tow hook that originally came with the vehicleFor that reason, a dolly was required to safely execute a flatbed towAs we told the member, this meant that it could take longer to tow the vehicleAfter receiving the member’s request, our staff called several towing providers but found that this equipment was not immediately available.Subsequent to this incident, the member spoke with [redacted] , [redacted] [redacted] [redacted] attempted to explain the situation to the member and ended the call after extensive dialogue and a realization that the conversation was not productive for either the Club or the memberThe member had further discussions with an [redacted] of Member Services.Upon receipt of this complaint, the member was sent an email informing him that the Club would refund $to his credit card once he confirmed the termination of his membershipOn April *, a reminder email was sent informing the member that his membership would be cancelled and his money refunded if he did not replyThe member then replied confirming that he wanted the membership to be cancelled.While we regret his decision to cancel his membership, as a goodwill gesture, we are refunding a full year’s worth of dues ($80) to his credit card, as opposed to a pro-rata refundThe member should see the credit in 1-billing cyclesAccordingly, we consider this complaint closed