Automotive Capital Resources LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Please be advised that it was never in question whether or not these invoices were paidOn multiple occasions we emailed multiple people asking to contact our office and provide invoice numbers that were to be paid from the ACH's that were deposited into our accountAfter months of attempts to acquire this information we were forced to treat it as a past due invoice considering there were multiple invoices to choose fromThis company would leave us on hold for extended periods of time, often being disconnected or sent to voicemailsIt was not for lack of trying on our part to move forward with this situationOnce we finally spoke to [redacted] , we were provided with the information we needed and invoices were immediately marked paidHowever, the complaint was already filed with the Revdex.com and that's when we finally received a response with the information we had been requesting [redacted] then came into the mix and has threatened to not pay us until we remove the complaint from the Revdex.comWe have mutiple emails where he has stated once the complaint was removed that he would then pay usWe also had to provide proof of authorization to bill a skiptracing fee on an accountI am including both parties phone numbers and email addresses for your records [redacted] [redacted] [redacted] ] Regards, [redacted] ***

out of of the "Pending Invoices" were previously paid on time, payment confirmations have been sent to [redacted] as well as payment for the one pending invoice that was overlooked and not paid

Ms [redacted] , Our company repeatedly tried to contact you to resolve NSF paymentsWe never heard back in the process to resolve these matters before repossessing your carWe will have an Account Manager contact you again to let you know where your personal possessions are so that you can retrieve themThank you,Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have sent me my receipts in the mail since the beginningI want them to continue to be sent to me in the mailI do not provide my email to everyoneI have informed them I get them sent to me Regards, [redacted]

Mr***We apologize for your inconvenience, however your payment dated 02/you made at the dealership was not given to us and the dealer had little communication with us therefore resulting in a repossessionIn our records we have it noted that your vehicle was returned to you on 03/In
the future please communicate with your account manager of any payments made or pay us directly.Thank you for your business,ACR

Ms***, Thank you for reaching out to us, we take these complaints very seriously and record every single call for quality and training purposesThis has been escalated to our Collections Manager to review call, you will be contacted with outcomeWe apologize for any
inconvenience. Thank you,Management

4 out of 5 of the "Pending Invoices" were previously paid on time, payment confirmations have been sent to [redacted] as well as payment for the one pending invoice that was overlooked and not paid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] I don't give a [redacted] about you calling me about NSF payments. I am looking for my items that I should have had access to over a month ago. Nobody has called me to tell me where my things are in all this time. According to the Florida Statue, I should have received a notice of repossession with information on how to retrieve my items and this was never done. If I dont get access to my personal items soon, I will be contacting a lawyer.

Ms. [redacted], Our company repeatedly tried to contact you to resolve NSF payments. We never heard back in the process to resolve these matters before repossessing your car. We will have an Account Manager contact you again to let you know where your personal possessions are so that you can...

retrieve them. Thank you,Operations Manager

Ms. [redacted],This is a bulk account we purchased from the dealer.  We tried to be patient with you to see if you can sustain car payments /repairs.... You subsequently decided to simply return the unit... we are waiting for the dealer ([redacted]) to pick it up.... Unfortunately these are used...

cars and we cannot control the mechanical performance, nor control what it is that you agreed to pay, as we were not present at the time of purchase and we do not purchase accounts based on value of collateral.   Regards,Collections Manager

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please be advised that it was never in question whether or not these invoices were paid. On multiple occasions we emailed multiple people asking to contact our office and provide invoice numbers that were to be paid from the ACH's that were deposited into our account. After months of attempts to acquire this information we were forced to treat it as a past due invoice considering there were multiple invoices to choose from. This company would leave us on hold for extended periods of time, often being disconnected or sent to voicemails. It was not for lack of trying on our part to move forward with this situation. Once we finally spoke to [redacted], we were provided with the information we needed and invoices were immediately marked paid. However, the complaint was already filed with the Revdex.com and that's when we finally received a response with the information we had been requesting. [redacted] then came into the mix and has threatened to not pay us until we remove the complaint from the Revdex.com. We have mutiple emails where he has stated once the complaint was removed that he would then pay us. We also had to provide proof of authorization to bill a skiptracing fee on an account. I am including both parties phone numbers and email addresses for your records. [redacted]     [redacted]   [redacted] ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have sent me my receipts in the mail since the beginning. I want them to continue to be sent to me in the mail. I do not provide my email to everyone. I have informed them I get them sent to me. 
Regards,
[redacted]

the contract originally signed by the customer was set for biweekly payments; however, customer requested we collect monthly; we have adjusted account so that payments can be made x the 12th of every month so that customer does not accrue late charges; any late charges caused by the customer paying...

monthly instead of biweekly have been refunded to the account. the account has also been set to report to the credit bureau as current. if the customer provides an email, we can email receipts every time a payment is posted.thank you