Automotive Diesel Specialist Reviews (%countItem)
Automotive Diesel Specialist Rating
Address: 2719 W Idaho St, Boise, Idaho, United States, 83702-4734
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On May 24th, 2019, I took my 2006 Dodge Ram 3500 Diesel truck with automatic transmission to J's General for a leak between the engine and the transmission. Josh, the owner, diagnosed a faulty rear main seal. I authorized the replacement of the rear main seal and a transmission service. The total came to $1,021.60.
On May 28th, 2019, I contacted J's General via text message about a rough idle.. Was told to bring it back in. There is still a leak from the same spot. Spoke directly with Josh about the vibration and how I researched the flex plate was installed improperly. He denied but said he would check.
On June 4th, 2019, I contacted J's General to find out the status of the work. I was told, "He just go it brought it in an racked it"
On June 6th, 2019, I was contacted via text message by J's General that the truck is good to go with no shakes and no leaks. Spoke with Josh the owner and he admitted that he did not have the flex plate centered correctly. He showed me on a spare flex plate he had laying around. He also said mine had differences from the one he showed me even tho from the same generation truck. So here he admits for the vibrations due to his improper re-installation of the flex plate. (Note - I spoke with *** and they confirmed that the improper installation of the flex plate will cause the failure of the torque converter seal.) Josh claims the "input shaft seal" is leaking. And he placed a die in the engine oil to diagnose.
The engine oil die should have been used in the beginning to pinpoint the leak. Josh tried arguing that the fluid is transmission fluid but is dark and looks like oil because of the dirt on the outside of the transmission.
So, why charge a customer for the replacement of the rear main seal if you couldn't tell the difference of trans fluid or oil that you had to use a die to determine a conclusion?
Why not check all the other seals while the transmission was out so to not double charge a customer and have them pay again for the removal of a transmission a second time for seal that failed because of Josh (owner) improper re-install of the flex plate.
Does this sound like it will stand up in small claims court? I think so. Especially since I am a disabled veteran (josh knows - tried bargaining my dog training) and I am looking at a $1400 (***) repair bill for a torque converter seal and new torque converter on top of it all.
I just came in with a leak from between the engine and transmission.. I didn't expect it to still leak and have another large repair bill due to Josh (owner) poor service.
Please note: I have text message communication from *** (former service manager) stating that Josh will resolve the issue. Next message I get is that staffing has changed etc. Now I am being told by Autumn (new service manager) that Josh will not honor his work or Bobby's word because she isn't there anymore.
I have called multiple times and requested to talk to Josh.. Requested a call back with nothing. No return call and no messages.
So I am a disabled veteran and on a limited income (josh knows) and now because of J's General automotive, I have to pay another mechanic (***) to fix J's General automotive's mistake (improper re-install of flex plate).
Josh's non communication was the answer I needed... It's obvious he won't honor his work or even hear out his customers. I tried giving him the chance to make this right... I am curious what he will say in his reply...
Due to a death in the family Josh (Operations Manager) is able to reply.
On May 24th the customer above came in for a leak between the transmission and engine. It was determined at that time, the engine's rear oil seal was leaking due to the color, thickness of the oil. At that time customer was also advised that the transmission fluid was black and burnt to the smell. Common, due to lack of "maintenance".
Customer requested rear oil seal to be replaced, two days after completion customer contacted use about a slight vibration only noticeable with the door open. As the door would slightly shake. Stating it didn't do this before. At first contact we were not sure what the issue was that was causing this issue, we requested the customer to allow us to go in to determine what the cause may be. When removal of the transmission at free of charge. We found the customers flex plate was not true, due to aftermarket replacement flex/starter plate. We found this to be "out of round" by .008 of an inch, a simple loosing of the bolts and re-torquing the plate fixed the issue. J's General corrected this slight vibration feel as fast as we could to get the customer back on the road. Customer was happy, Later contacted us there was a leak from the same area but not as bad as before. When customer came down, we inspected the area we found oil coming from that area, normal protocol is to use a radiant black light die to determine if the leak was coming from the seal replaced. We cleaned the area ran the vehicle, the leak was not apparent and ask the customer to drive the vehicle for a day or two then return to determine the leak. Customer returned, while using a black light no engine oil was present, the oil that was present was pink in color, due to the transmission fluid service he had us replace. At that time I instructed and educated the customer on he had two separate leaks at the time of repair, due to engine oil on diesel trucks is very black it was never apparent he had a second leak. Customer was quoted out for repair at an extreme discount of $82.50 to the normal charge of $120 flat hour on diesel trucks. Customer stated he didn't have the funds but asked if trade was an option. Trade was agreed for training of a dog. At which the technician would cover the costs of the repair. From June 6th to October 10th customer didn't make contact to do trade with Josh (operations manager). States he was in contact with Bobbie the service advisor. Bobbie which is no longer with the company. As well, had no authorization to give out "free repairs", never mentioned anything to Josh about anything stated above. On October 9th the customer called into shop and spoke with Autumn the new service writer, During this time Josh was away with a family emergency. When the customer would call he was extremely irate, unreasonable and would over talk the service advisor. Autumn, when she would state "I don't know what you're explaining to me" "I am new and don't have the authority to authorize free repairs". Customer was very unreasonable, yelling threats, stating I am a "disabled Veteran" I should get free work, ect. At which Autumn stated in many recorded phone calls from the customer, that the person who can help you, is unavailable at this moment I will have him call you as soon as he got in, when she was to offer a resolution to the customer, he would over talk, yelling at her to where she was not able to respond. The customer was contacted by Josh on October 10th at 2:35 p.m. when he was able to break away from his family emergency to make the call to the customer. During this call the customer stated he had already posted reviews, ect. Upon first contact the customer wouldn't stop over talking (yelling) when trying to explain the situation and a resolution prepared for this issue. Due to his consistent yelling, Josh finally said we do not wish to do business with you any longer. Josh had to over talk the customer to explain this and how a transmission input seal made of rubber, a lip seal that is designed for out of-of-round components, that was leaking was not the cause from a miss aligned flex plate. This is why all vehicles have harmonic balancers, so the customers can not feel the out-of-round parts and very apparent vibrations from the vehicle. The rear seal was completed and does not leak.
Due to this customer's attitude, unwillingness, irate attitude and demanding "free repairs due to being a disabled veteran", or to properly communicate. We don't wish to have future communication or work from this particular customer.
The work I asked for was provided as said. then the ideas of how to prevent my pile from ending up there every 3 months came and Josh and his crew set m up just fine. I later opted to have our company trucks sent to J's general and not only was there service spot on they always shot me straight a noon that's hard to find anymore
Can't say anything bad! Took my 12v Cummins in to get the timing done and valve adjustment, did a great job, very friendly and did the job the right way in a timely matter and kept me undated, great service and quality work!
Thank you for your feedback. We appreciate it and happy we could help. Anytime you have any questions please feel free to call