Automotive Engine Specialties, LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: Sue-Office Admin Contact Phone: XXXXXXXXXX Contact Email: ***@aesracing.net Sorry to hear that you are unhappy with your serviceWe have furnished you with a build sheet so you can see what was completed in your enginePlease feel free to contact us so we may further assist you and put you in direct contact with the project manager to answer any of your questions and to address any of your concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not yet received a build sheet, and it wasn't done at the time of the buildThey said they would put something together to the best of their knowledge, because at the time of the build they didn't record or document what they didWhen I picked the car up I was wondering about the info and [redacted] said that he wasn't sure because [redacted] left no notes and had quit suddenlyHe was the guy I origally Delt withSo after a few weeks of bothering them about it [redacted] said it would be done in a few daysAfter a few days passed I contacted Revdex.comAnd contacted [redacted] again to see how it was goingHe claimed he had other things he was doing and he would get to itI got an email from Revdex.com Saying they contacted AESShortly after that [redacted] contacted me and all of a sudden my build sheet was done, and said where can I send it as if he didn't want me to go to the shop to pick it upAs if he didn't want me to see [redacted] still working up frontSo I said il get there when I can Final Business Response / [redacted] (4000, 9, 2015/07/15) */ Contact Name and Title: ***-Office Admin Contact Phone: XXX-XXX-XXXX Contact Email: ***@aesracing.net A build sheet is available by pick up or emailWe are sorry for the delay on the build sheet, but his customer service rep had quite unexpectedly left and we had to research our records to complete his requestThe customer did not provide documentatation of initial quote, and sales rep is no longer with companyWe charged him a fair price for the amount of work that was neededWe urge him to contact us to further assist him and address his concernsThank you Final Consumer Response / [redacted] (4200, 11, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) So after continuing TRYING to work with [redacted] he is telling me that I can not have the reciepts for the parts put into my carI never received my old parts back that were not damaged like I've asked several timesI've asked [redacted] they guy who quit and I asked [redacted] Thursday the day I picked up my build sheetThe build sheet was finished weeks after the car was paid for and taking homeThe build sheet is extremely sloppy there are no part numbersSo I'm not sure what's actually in the car, for all I know they just reused my old partsAnd just changed my camshaftThe build sheet specs don't match the camshaft specs they originally gave me and I brought that up to [redacted] and he said he was going to look into it and I would call him MondaySo I gave him Thursday Friday and today which is Monday but he seems to be out all day because I've called twice and she says he's outSo at the moment we have got no whereI don't feel continuing to contact then is getting me anywhere

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: Sue-Office Admin
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aesracing.net
Sorry to hear that you are unhappy with your service. We have furnished you with a build sheet so you can see what was completed in your...

engine. Please feel free to contact us so we may further assist you and put you in direct contact with the project manager to answer any of your questions and to address any of your concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not yet received a build sheet, and it wasn't done at the time of the build. They said they would put something together to the best of their knowledge, because at the time of the build they didn't record or document what they did. When I picked the car up I was wondering about the info and [redacted] said that he wasn't sure because [redacted] left no notes and had quit suddenly. He was the guy I origally Delt with. So after a few weeks of bothering them about it [redacted] said it would be done in a few days. After a few days passed I contacted Revdex.com. And contacted [redacted] again to see how it was going. He claimed he had 100 other things he was doing and he would get to it. I got an email from Revdex.com Saying they contacted AES. Shortly after that [redacted] contacted me and all of a sudden my build sheet was done, and said where can I send it as if he didn't want me to go to the shop to pick it up. As if he didn't want me to see [redacted] still working up front. So I said il get there when I can.
Final Business Response /* (4000, 9, 2015/07/15) */
Contact Name and Title: [redacted]-Office Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aesracing.net
A build sheet is available by pick up or email. We are sorry for the delay on the build sheet, but his customer service rep had quite unexpectedly left and we had to research our records to complete his request. The customer did not provide documentatation of initial quote, and sales rep is no longer with company. We charged him a fair price for the amount of work that was needed. We urge him to contact us to further assist him and address his concerns. Thank you.
Final Consumer Response /* (4200, 11, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So after continuing TRYING to work with [redacted] he is telling me that I can not have the reciepts for the parts put into my car. I never received my old parts back that were not damaged like I've asked several times. I've asked [redacted] they guy who quit and I asked [redacted] Thursday the day I picked up my build sheet. The build sheet was finished weeks after the car was paid for and taking home. The build sheet is extremely sloppy there are no part numbers. So I'm not sure what's actually in the car, for all I know they just reused my old parts. And just changed my camshaft. The build sheet specs don't match the camshaft specs they originally gave me and I brought that up to [redacted] and he said he was going to look into it and I would call him Monday. So I gave him Thursday Friday and today which is Monday but he seems to be out all day because I've called twice and she says he's out. So at the moment we have got no where. I don't feel continuing to contact then is getting me anywhere.