Automotive, Etc.

Grapeswine.com Wine Advisors stand behind the wines we recommend 100%If a customer dislikes the wine we recommended upon trying it all they have to do is notify their Wine AdvisorWe then send a call tag to pick up the wine at our cost and replace the wine at the full value (including the bottle
they have already tried) with a wine they would preferThis way customers do not get stuck with a wine they do not like and their enjoyment is guaranteedIt's the best way to buy wine out there!This customer purchased cases of wine from a Wine AdvisorAfter receiving his first case and trying a bottle he wanted us to send him a call tag to pick up the wine and refund him for the full case and he also demanded that we cancel his other orders before he even received them without trying the winesWe worked with him extensively to explain that we would cancel the orders for the wines he had not yet received for full credit and that we would send him a call tag to pick up the case of wine he had receivedWe agreed to replace that wine with something that he would prefer per our policy. The customer stated he would dispute the charge with his credit card company but his dispute was overturned since he received the wine he had orderedWe tried to work with him to get into a replacement wine again which did not work and offered him a full credit if he shipped the wine back to usWe are all about wine and satisfying customers so we will contact this customer to pick up his wine at our cost and give him a credit for the full cost of his orderOur goal is to make every customer happy even if they do not wish to use our service or follow the most favorable return policy we offer.We appreciate you bringing this matter to our attention so that we can rectify it and we are committed to providing the best possible service in the industry