[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am not pleased with their customer care The person who wrote the email is not being accuarte (Im pretty sure its the same person "Mike" whom disrespected me over the the phone.) Its unbelievable he is the owner of that place, and does not know how to be behave, speakup with the truth and be professional with customers I don't understand why he was so upset , when I called asking for my refund? If they knew the items ordered did not fit the truck, stock was not available for this particular vechicle they should have automatically refunded the money back instead of waiting and holding on to itSimple as that Also, if he thinks I am exaggerating, lieing and etcYou might as well ask or request the monitered recording for this conversationI don't have time to be going back and forth with Ziebart I want my complaint to be submitted.Thanks
Dear ** ***We first met on 9/7/- on that day we came to agreement to do $worth of work on your car, we shook hands, looked one another square in the eye and agreed that such would be the pricedays later on 9/30/the work was complete - by your own description "it did look
really goodit was exactly what I wanted" - that is a total of days - working days - three weeks - for us to give you "exactly what you wanted" - which we'd ordinarily charge $dollars to do - but in this instance - we discounted the price 30% to $3500 My sales manager, John then gave you a gift certificate for $- and a $discount on follow up work which you'd told us you planed to do - As was discussed on our first interaction - 9/7/2016, the *** advertisement is NOT an ad that came from our store - it came from the prior owner, Mike - it was noted then the the price wasn't one we were able to, or obligated to, honor -a point which your agreement to accept $as a fee for services rendered made moot anyway. As to references that I, and my staff were rude, condescending and dismissive with you? I reject that assertion out of hand -- my staff sought and found ways to accommodate your wishes (to have the exterior of your *** *** lined at an agreeable price) - the only failing I'm willing to admit; we may have suggested that your car would done in a few more days, and then those few days later it wasn't done - that is poor form on our part - for which I do (again) offer my apology - the same way I offered my apology on 9/30/at the time when you picked up your car We were never rude - the proof of our concern for your satisfaction can be found in the text message that our Sales manager, John sent to you after closing on 9/30/to further follow up, thank you for your patients and express his appreciation for your patronage Hardly the actions of rude and ill-considered people
We bent over backwards to help this customerShe provided us with incorrect information as to the size of the truck bedWe did everything we could to get her a bedlinerWhen one finally arrived, it was the wrong size based on the information she gave usThe necessary part for her truck is not
availableWe explained that to her father when he came to install itHe never asked for a refund, she never asked for a refundWhen she called again, harassing us with multiple calls and hangups we suggested that she just take a refundShe still was not satisfied and continued to argueSomeone else called and said they would come for a refund, we waited for minutes after closing but they never cameShe finally called again, we suggested she just take a refund but she insisted on arguing and continued to complainWe finally convinced her to let us reverse the charge, which we didWe did everything we could to find a bedliner but she gave us incorrect information about the vehicleOur policy is to charge 25% for returns that are not our fault, but we chose not to do soThis is our reward for going the extra mileThe rest of her complaints are a fabrication and exaggerationShe's been given a refund, there is nothing else we can doAs it is, we have to eat the cost of shipping the part back to the supplier
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: The agreement that we had came to was in response to the initial advertisement and that Mike had sold the business and was completely out of it. However, the ad on [redacted] was still made available up until I placed a complaint on it. Additionally, the email I received thanking me for my business was from Mike. The price that we had talked about did not state that I could not use a military discount as stated on your website. "15% off best price" per your statement the best price was $3500. So to keep within your business agreements that you have, this discount should be applied. The only reason I paid for the service is I was promised a "Large and comparable gift card" by John. A 50$ gift card compared to 525$ is not acceptable. If you are not going to honor an advertisement that you have on your webpage, it needs to come down. I will admit that the [redacted] is what I was expecting, but you can ask John that I told him I still believed I wasn't getting the best deal that I was promised. As far as the customer service at your business, I had spoken to you about it previously in regards to the poor service I received when calling. I had agreed to return to your business prior to picking up my [redacted], and prior to you not keeping your word with discounts and time frames. As an updated agreement, if you honor the 15% military discount that you have listed on your website, this will be settled with no further action. 15% of 3500$ is 525$. This is a resolution in order to resolve the issues that have occurred between your business and I. If this occurs, I will remove the negative reviews that have been left as this is part of the resolution.
Regards,
[redacted]
** *** We discussed the ad on *** on 9/7/2016. It was noted at that time, that the ad was not the property of the current ownership of the business operating as "*** of Fairfax" The ad is now, was then, and has always been, the property of Mike, the prior owner of the business known as "*** of Fairfax." Unknown to me, or our store sales manager, Mike took out that ad under his own user name and account on ***, it wasn't until you brought it to our attention that anyone knew anything about the ads existence. Since that time I have requested that Mike take down the ad, I've also requested that *** take down the ad - or at least remove the name "*** of Fairfax" from it -- that said, since I don't own the user account, *** can only do so much, and Mike will only move at his own pace. Again - we discussed the fact that the ad was not something we could nor would be able to honor on the 9/7/2016 - rather we made an agreement for services rendered in exchange for a fair price ($3500) - Which is a 30% discount off the price you were originally quoted according to the notes in Schedule View on 8/23/2016. At that time we offered you the option to buy those services for that price ($3500) or not to buy those services -- but what we certainly did not do is agree to do the work at the lesser price, and then charge you the higher price at the end. We struck an honest deal - we looked one another in the eye, and we shook on it - and 23 days later your car was finished - in your own words, it was "exactly what you wanted." As for the web site - WWW.***.com is not my property - it is the property of *** international - I have zero access to the DNS, root codes, HTML, or any back end - full stop. The URL http://www.***.com/find-my-local-***/location/fairfax-va is nothing more than a page on the master website www.***.com -- in other words, I've zero control over what goes up on that site, what comes off that site, or when. The back end to that site is controlled by the franchiser, not by me, it's news to me that e-mail (all part of the same system) goes out with "mike" as the "from" name, however- it's also not something I, personally, can fix without the franchiser's assistance, nor should broader conclusions be drawn from it as a result. As such - the 15% discount - something I can't find when searching for it (for what ever that's worth) on the *** web site - is, I'd suggest, a matter you take up with *** International. We agreed to a price which already discounted your price 30% (call that discount whatever you'd like). Had it been your intention to seek a further discount at that stage it should have been discussed prior to us agreeing to the terms of service (Terms which I'd note we have a record on which is your signature). Thank you for patronage, *** *** - At this stage I'm seeking to conclude this matter as I've said all I wish to. I, my staff and *** of Fairfax, fulfilled it's end of our agreement - we gave you "exactly what you wanted" I see no reason for us to carry on this discussion. Good Day - Ian S***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am not pleased with their customer care The person who wrote the email is not being accuarte (Im pretty sure its the same person "Mike" whom disrespected me over the the phone.) Its unbelievable he is the owner of that place, and does not know how to be behave, speakup with the truth and be professional with customers I don't understand why he was so upset , when I called asking for my refund? If they knew the items ordered did not fit the truck, stock was not available for this particular vechicle they should have automatically refunded the money back instead of waiting and holding on to itSimple as that Also, if he thinks I am exaggerating, lieing and etcYou might as well ask or request the monitered recording for this conversationI don't have time to be going back and forth with Ziebart I want my complaint to be submitted.Thanks
Dear ** ***We first met on 9/7/- on that day we came to agreement to do $worth of work on your car, we shook hands, looked one another square in the eye and agreed that such would be the pricedays later on 9/30/the work was complete - by your own description "it did look
really goodit was exactly what I wanted" - that is a total of days - working days - three weeks - for us to give you "exactly what you wanted" - which we'd ordinarily charge $dollars to do - but in this instance - we discounted the price 30% to $3500 My sales manager, John then gave you a gift certificate for $- and a $discount on follow up work which you'd told us you planed to do - As was discussed on our first interaction - 9/7/2016, the *** advertisement is NOT an ad that came from our store - it came from the prior owner, Mike - it was noted then the the price wasn't one we were able to, or obligated to, honor -a point which your agreement to accept $as a fee for services rendered made moot anyway. As to references that I, and my staff were rude, condescending and dismissive with you? I reject that assertion out of hand -- my staff sought and found ways to accommodate your wishes (to have the exterior of your *** *** lined at an agreeable price) - the only failing I'm willing to admit; we may have suggested that your car would done in a few more days, and then those few days later it wasn't done - that is poor form on our part - for which I do (again) offer my apology - the same way I offered my apology on 9/30/at the time when you picked up your car We were never rude - the proof of our concern for your satisfaction can be found in the text message that our Sales manager, John sent to you after closing on 9/30/to further follow up, thank you for your patients and express his appreciation for your patronage Hardly the actions of rude and ill-considered people
We bent over backwards to help this customerShe provided us with incorrect information as to the size of the truck bedWe did everything we could to get her a bedlinerWhen one finally arrived, it was the wrong size based on the information she gave usThe necessary part for her truck is not
availableWe explained that to her father when he came to install itHe never asked for a refund, she never asked for a refundWhen she called again, harassing us with multiple calls and hangups we suggested that she just take a refundShe still was not satisfied and continued to argueSomeone else called and said they would come for a refund, we waited for minutes after closing but they never cameShe finally called again, we suggested she just take a refund but she insisted on arguing and continued to complainWe finally convinced her to let us reverse the charge, which we didWe did everything we could to find a bedliner but she gave us incorrect information about the vehicleOur policy is to charge 25% for returns that are not our fault, but we chose not to do soThis is our reward for going the extra mileThe rest of her complaints are a fabrication and exaggerationShe's been given a refund, there is nothing else we can doAs it is, we have to eat the cost of shipping the part back to the supplier
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: The agreement that we had came to was in response to the initial advertisement and that Mike had sold the business and was completely out of it. However, the ad on [redacted] was still made available up until I placed a complaint on it. Additionally, the email I received thanking me for my business was from Mike. The price that we had talked about did not state that I could not use a military discount as stated on your website. "15% off best price" per your statement the best price was $3500. So to keep within your business agreements that you have, this discount should be applied. The only reason I paid for the service is I was promised a "Large and comparable gift card" by John. A 50$ gift card compared to 525$ is not acceptable. If you are not going to honor an advertisement that you have on your webpage, it needs to come down. I will admit that the [redacted] is what I was expecting, but you can ask John that I told him I still believed I wasn't getting the best deal that I was promised. As far as the customer service at your business, I had spoken to you about it previously in regards to the poor service I received when calling. I had agreed to return to your business prior to picking up my [redacted], and prior to you not keeping your word with discounts and time frames. As an updated agreement, if you honor the 15% military discount that you have listed on your website, this will be settled with no further action. 15% of 3500$ is 525$. This is a resolution in order to resolve the issues that have occurred between your business and I. If this occurs, I will remove the negative reviews that have been left as this is part of the resolution.
Regards,
[redacted]
** *** We discussed the ad on *** on 9/7/2016. It was noted at that time, that the ad was not the property of the current ownership of the business operating as "*** of Fairfax" The ad is now, was then, and has always been, the property of Mike, the prior owner of the business known as "*** of Fairfax." Unknown to me, or our store sales manager, Mike took out that ad under his own user name and account on ***, it wasn't until you brought it to our attention that anyone knew anything about the ads existence. Since that time I have requested that Mike take down the ad, I've also requested that *** take down the ad - or at least remove the name "*** of Fairfax" from it -- that said, since I don't own the user account, *** can only do so much, and Mike will only move at his own pace. Again - we discussed the fact that the ad was not something we could nor would be able to honor on the 9/7/2016 - rather we made an agreement for services rendered in exchange for a fair price ($3500) - Which is a 30% discount off the price you were originally quoted according to the notes in Schedule View on 8/23/2016. At that time we offered you the option to buy those services for that price ($3500) or not to buy those services -- but what we certainly did not do is agree to do the work at the lesser price, and then charge you the higher price at the end. We struck an honest deal - we looked one another in the eye, and we shook on it - and 23 days later your car was finished - in your own words, it was "exactly what you wanted." As for the web site - WWW.***.com is not my property - it is the property of *** international - I have zero access to the DNS, root codes, HTML, or any back end - full stop. The URL http://www.***.com/find-my-local-***/location/fairfax-va is nothing more than a page on the master website www.***.com -- in other words, I've zero control over what goes up on that site, what comes off that site, or when. The back end to that site is controlled by the franchiser, not by me, it's news to me that e-mail (all part of the same system) goes out with "mike" as the "from" name, however- it's also not something I, personally, can fix without the franchiser's assistance, nor should broader conclusions be drawn from it as a result. As such - the 15% discount - something I can't find when searching for it (for what ever that's worth) on the *** web site - is, I'd suggest, a matter you take up with *** International. We agreed to a price which already discounted your price 30% (call that discount whatever you'd like). Had it been your intention to seek a further discount at that stage it should have been discussed prior to us agreeing to the terms of service (Terms which I'd note we have a record on which is your signature). Thank you for patronage, *** *** - At this stage I'm seeking to conclude this matter as I've said all I wish to. I, my staff and *** of Fairfax, fulfilled it's end of our agreement - we gave you "exactly what you wanted" I see no reason for us to carry on this discussion. Good Day - Ian S***