The scooter did have a bad battery which we replaced, this past summer, the customer then stated that it would start but not stay running, we did our best to pick up the scooter since the customer had no way of transporting it, it did take longer than we hoped to pick up but was picked up in about a weeks time, after it was picked up we serviced the scooter for no charge and found the gas was very old, we drained the old fuel and filled it with fresh gas, then rebuilt the carburetor, the scooter then ran like newWe are not able to tell if bad gas was a factor the entire summer or not as the customer had not contacted us until late summer of with the bad battery complaint, which then became the issue with it running AFTER we replaced the battery, if the customer had issues with the scooter running poorly we were not informed about it until after the battery was replaced.In our face to face meeting with the customer it was explained that we have not charged anything for service and apologized for any inconvenience, the customer was adamant about just wanting to return the scooter, the scooter has had been ridden over miles, titled and registered, and could no longer be considered new, not to mention it was over a year old, we offered to pay her for the scooter, plus refund her money for the extended warranty and service plan, the only thing we can not refund is tax, title and licensing since this has to be looked at as a used scooter trade in, not a dealer buy back as over a year had passed At this point the customer and her friend became angry and no longer let me speak, then proceeded to walk out of our showroom and informed me that they will be contacting their attorney, at this point any communications will be directed through our attorney as we are still unaware of any pending lawsuit that the customer told us they will be bringing on us.Thank you for your time
The scooter did have a bad battery which we replaced, this past summer, the customer then stated that it would start but not stay running, we did our best to pick up the scooter since the customer had no way of transporting it, it did take longer than we hoped to pick up but was picked up in about a weeks time, after it was picked up we serviced the scooter for no charge and found the gas was very old, we drained the old fuel and filled it with fresh gas, then rebuilt the carburetor, the scooter then ran like newWe are not able to tell if bad gas was a factor the entire summer or not as the customer had not contacted us until late summer of with the bad battery complaint, which then became the issue with it running AFTER we replaced the battery, if the customer had issues with the scooter running poorly we were not informed about it until after the battery was replaced.In our face to face meeting with the customer it was explained that we have not charged anything for service and apologized for any inconvenience, the customer was adamant about just wanting to return the scooter, the scooter has had been ridden over miles, titled and registered, and could no longer be considered new, not to mention it was over a year old, we offered to pay her for the scooter, plus refund her money for the extended warranty and service plan, the only thing we can not refund is tax, title and licensing since this has to be looked at as a used scooter trade in, not a dealer buy back as over a year had passed At this point the customer and her friend became angry and no longer let me speak, then proceeded to walk out of our showroom and informed me that they will be contacting their attorney, at this point any communications will be directed through our attorney as we are still unaware of any pending lawsuit that the customer told us they will be bringing on us.Thank you for your time