Automotive Restyling Concepts

Initial Business Response / [redacted] (1000, 6, 2015/12/18) */ Mr [redacted] purchased a Toyota Camry from AC Motors on October 21st At the time of sale the car was eight years old and had more than 75,miles on it, which makes the vehicle an "AS IS" purchase When Mr [redacted] purchased the Camry he was informed that the car had no implied warranty and signed the "As Is" agreement Mr [redacted] was offered a choice of four different extended service plans and had the choice to decline all of them He decided to purchase an AllState year/36,mile plan with a $deductible He was in no way forced to buy this warranty and he has the option to cancel it at any time for a refund If Mr [redacted] would like us to fix his car, we can facilitate the claim with AllState and additionally offer to waive the $deductible fee that would apply to Mr [redacted] upon completion At AC Motors we take pride in all of the used cars we sell and pre-inspect them to vet any problemsUnfortunately used or new cars need maintenance from time to time which may not be foreseen at the time of purchase

Business Response / [redacted] (1000, 19, 2014/08/14) */ This customer's vehicle had a remote start and flip down TV installed that were not installed at Automotive Concepts, the vehicle was purchased used by the customer She called Automotive Concepts letting us know that she was referred by a dealership in town that uses our servicesDespite not having installed these parts, we offered to fix both items The remote start fobs were not working and the flip down TV dome light was not hooked up correctlyWe told the customer that we could replace the batteries in the fobs and reprogram them to the vehicle and hook up the dome light properlyWe also rewired some faulty wiring on the remote starterWe completed the work and charged the customer exactly what we quoted herEverything worked properly when the vehicle left The customer called us days later letting us know that the remote start fob was only working inside of the vehicleShe came back in and we inspected the remote start system again and determined that the key fob needed to be replaced with a new one and reprogrammedWe offered a discounted price on the new remote and programmingThe vehicle was returned again working correctly The customer called again days later letting us know that the remote starter was not working at all nowKnowing the customer was frustrated with her old, faulty remote starter, we offered to not only pick up the vehicle but also deliver it back to her free of chargeWe inspected the vehicle and found that the remote starter antenna has failedWe replaced this antenna for FREE of charge for the customer and returned the vehicle working 100% correctlyNone of the parts replaced by us were originally installed by Automotive Concepts OR under any sort of warrantyWe were offering free parts and service out of good faith for a customer in a tough positionWe were in no way obligated to do this The customer mentioned a chip in her windshield that turned into a crackThis can happen at any time, and if it did in fact happen while it was at our shop, it was purely coincidence and had no correlation to our work providedIf the customer has full coverage on her car insurance the windshield could be replaced for freeWe would be happy to arrange that We went WAY out of our way on this money losing job out of good faith and the fact that she was a customer of a dealership that we have a strong partnership withAll of the service that we provided was 100% necessary to fix faulty or failing parts on an old, outdated remote starterThere was no way for us to predict that these old parts would continue to fail and it was an unfortunate experience for the customer to end up inWe continued to offer friendly and discounted service to please this customerUnfortunately she is just one of those small percentage of customers that can not be pleased Consumer Response / [redacted] (3000, 21, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to Hyundia in Inver Grove Heights (Whom I do have a warranty with) They said all the work was done there during the Denny Hecker thingAnd no I'm not happyMy light in the car is not working againThe wire from the drop down in the car is haning thereThe car starter don't work, the doors don't unlocksmall percentage of customers no pleasedI would have paid $no problem (which I did) to have it all still workingIt is all not working so tell me would you be happy about thisWhy don't you just give me $for nothing and see if that makes you happyThen to take this long to respond to a customerReally!!! Business Response / [redacted] (1000, 19, 2014/08/14) */ This customer's vehicle had a remote start and flip down TV installed that were not installed at Automotive Concepts, the vehicle was purchased used by the customer She called Automotive Concepts letting us know that she was referred by a dealership in town that uses our servicesDespite not having installed these parts, we offered to fix both items The remote start fobs were not working and the flip down TV dome light was not hooked up correctlyWe told the customer that we could replace the batteries in the fobs and reprogram them to the vehicle and hook up the dome light properlyWe also rewired some faulty wiring on the remote starterWe completed the work and charged the customer exactly what we quoted herEverything worked properly when the vehicle left The customer called us days later letting us know that the remote start fob was only working inside of the vehicleShe came back in and we inspected the remote start system again and determined that the key fob needed to be replaced with a new one and reprogrammedWe offered a discounted price on the new remote and programmingThe vehicle was returned again working correctly The customer called again days later letting us know that the remote starter was not working at all nowKnowing the customer was frustrated with her old, faulty remote starter, we offered to not only pick up the vehicle but also deliver it back to her free of chargeWe inspected the vehicle and found that the remote starter antenna has failedWe replaced this antenna for FREE of charge for the customer and returned the vehicle working 100% correctlyNone of the parts replaced by us were originally installed by Automotive Concepts OR under any sort of warrantyWe were offering free parts and service out of good faith for a customer in a tough positionWe were in no way obligated to do this The customer mentioned a chip in her windshield that turned into a crackThis can happen at any time, and if it did in fact happen while it was at our shop, it was purely coincidence and had no correlation to our work providedIf the customer has full coverage on her car insurance the windshield could be replaced for freeWe would be happy to arrange that We went WAY out of our way on this money losing job out of good faith and the fact that she was a customer of a dealership that we have a strong partnership withAll of the service that we provided was 100% necessary to fix faulty or failing parts on an old, outdated remote starterThere was no way for us to predict that these old parts would continue to fail and it was an unfortunate experience for the customer to end up inWe continued to offer friendly and discounted service to please this customerUnfortunately she is just one of those small percentage of customers that can not be pleased Consumer Response / [redacted] (3000, 21, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to Hyundia in Inver Grove Heights (Whom I do have a warranty with) They said all the work was done there during the Denny Hecker thingAnd no I'm not happyMy light in the car is not working againThe wire from the drop down in the car is haning thereThe car starter don't work, the doors don't unlocksmall percentage of customers no pleasedI would have paid $no problem (which I did) to have it all still workingIt is all not working so tell me would you be happy about thisWhy don't you just give me $for nothing and see if that makes you happyThen to take this long to respond to a customerReally!!! Business Response / [redacted] (4000, 30, 2015/01/07) */ I understand that the customer, [redacted] , feels this complaint is unresolved, and would like to take the time to try and bring some resolution to the matter [redacted] purchased a Hyundai Santa Fe from Inver Grove Hyundai as a used vehicle in early At the time she purchased the vehicle, the Sante Fe was already years old(As a side note: The standard warranty period for products installed by Automotive Concepts is years) On January 22nd, -- [redacted] contacted Automotive Concepts regarding issues with items in her vehicle: 1) Remote starter will not lock/unlock the vehicle unless she is inside the vehicle, 2) Dome lights on the overhead DVD player are not working, 3) Bacamera does not workAt this point in time, [redacted] was notified that Automotive Concepts did not originally install these products on the vehicleAt that time, she declined receiving an estimate for any repairs (Reference Work Order# ***) On February 11th, - [redacted] again contacted Automotive Concepts regarding her vehicleShe was again notified that her products are not under warranty with Automotive Concepts, and was quoted the cost for the recommended repairsThe repairs were made (Reference Invoice# ***), which included: replacing the batteries in the remotes & reprogramming them to the vehicle; re-wiring the dome lights to the doors; and repairing wiring in the remote start system On February 17th, - [redacted] contacted Automotive Concepts stating she was still having issues with her remotes, and is only able to lock/unlock the vehicle when she is inside the vehicleAt this point, Automotive Concepts recommended replacing the entire remote, rather than just reprogramming the existing remotesThe customer came into Automotive Concepts on February 24th, for the new remote (Reference Invoice# ***)When the customer left Automotive Concepts with her vehicle, everything was functioning properly On March 4th, - [redacted] again contacted Automotive Concepts, stating that the remote starter is not working againIf this new issue were found to be related to any work already performed by Automotive Concepts, then the repairs would be made under the warranty --- If the new issue were found to be related to something else, then there would be a charge associated with the repairsIn this case, the service advisor who had been assisting the customer, Nathan, was able to gain approval to try and get this resolved for customer for no additional charge, regardless of the cause( [redacted] had purchased the vehicle from a dealership that has a relationship with Automotive Concepts)So, the service advisor arranged the piof ***'s vehicle from her home so that she didn't have to drive back into our facilityThe remotes had already been replaced and reprogrammed and were still functioning properly, so the next course of action to get the remote start functional, was to replace the actual antenna in the vehicle (Reference Invoice# 8063)The technician performed the work, and ***'s vehicle was delivered back to her home - all free of charge The service advisor at Automotive Concepts has gone above and beyond in an attempt to resolve this situation, and do not agree that a full refund is a mutually agreeable solution ***corresponding documents attached

Initial Business Response / [redacted] (1000, 8, 2015/08/10) */ Hello [redacted] , It is unfortunate that your experience in resolving this issue has not gone well and that the issue is still lingering I have done some further research into the issue and what the cause(s) may beThe next recommended course of action to take is disconnecting the remote start system so that each of the issues can be isolated, identified and addressedTo setup an appointment, you may contact me directly at (763) [redacted] ~Catherine Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told this would cost me $it is not mentioned if cost is still thatAlso AC has disconnected the remote starter times each time my vehicle has been left at place 4-hours with no resolveI am asking that the dash is removed and wiring recheckedThe popping noise is resolved another place replaced my AMPThe issue is my running lights are not working properly, when suv alarmed the park lights should come on but instead the running lights come on but are not coming on when running lights should be onThe running lights were working properly before having AC install remote startI have had to replace headlight bulbs 6-times and have only had the suv monthsI am asking that AC check the wiringAlso the batteries in the remote are going out every month one remote has stopped working, even though batteries changedI would like to know the cost to replace the defective system with a properly wired working on Final Business Response / [redacted] (4000, 15, 2015/08/31) */ Hello [redacted] , Please Nathan at (763) [redacted] to schedule a time to have a completely new remote starter installed in your vehicleThis work will be performed at no charge to you If you have any other questions or concerns, you contact me directly at (763) [redacted] ~Catherine

I am rejecting this response because: I feel that they sold the car with the service engine soon light on and said that they stood by their product knowing that this light was on They should cover the repair at 50% I still would like this complaint to stay on their record It is pretty ridiculous that a car dealership would try to screw its customers like they did I want others to know what they are capable of I am years old and needed a car I heard good things about this dealership That is why I went to them in the first place I am appalled now