Automotive Specialists

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Contact Name and Title: Customer Support Contact Phone: XXX-XXX-XXXX Contact Email: ***@regionsupply.com We can help We received a message from our customer on Jan 20th stating that the item does not function properly We responded on Jan 20th apologizing that there was an issue and honored a return or replacement as we wanted to make sure the customer was taken care of well We thanked our customer for the chance to help On Jan 21st, the customer let us know that he would like a replacement We processed the replacement immediately as we wanted to make sure it arrived quickly to him USPS Tracking for Replacement:XXXXXXXXXXXXXXXXXXXXXX Today on Jan 26th, we sent a message to the customer to follow up and make sure that everything was working correctly as we noticed the replacement has already delivered We are hoping the issue has been resolved as we have not heard back yet Please let us know if there is anything else we can do to help as we want to make sure this is resolved to the customers satisfaction OFFER: We have already sent a replacement to the customer to help USPS Tracking for Replacement:XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it took Revdex.com and [redacted] to get a response from this company, they have rectified the matter to my satisfaction

Initial Business Response / [redacted] (1000, 5, 2016/09/09) */ Thank you so much for forwarding the information The Transaction took place with Ebay, the case is against the wrong company The customer purchased the unit almost a year ago through Ebay on 10/17/of last year A return was opened on 11/18/which we immediately accepted Per Ebay policy, the customer was to return the item via the provided pre-paid return label that was issued at our expense through the Ebay return process started The buyer ignored the Ebay return and never used the provided label that was issued Ebay has already closed a case (Case # XXXXXXXXXX) in our favor regarding this issue on 11/27/because of the lack of proof as the buyer also then refused to provide tracking or other proof of the items return for Ebay We greatly appreciate the Revdex.coms help with resolution in this matter Sincerely, Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the purchase was made through Ebay, the product was sold and shipped by Region SupplyEbay is just an intermediary Neither Ebay nor Region Supply sent me a pre-paid shipping label In the process of trying to get a commitment by Region Supply to exchange the item for a useable item or pay for return shipping, Ebay informed me that it was too late to return the item I have a postal receipt for [redacted] showing that I shipped the item to Region SupplyThat is the amount I would like to be reimbursedIf Region Supply is truly willing to pay for return shipping as it claims, then why are they refusing to reimburse me for return shipping? Final Business Response / [redacted] (4000, 9, 2016/09/12) */ Thank you so much for forwarding the information The Transaction took place with Ebay on 10/17/15, the case is against the wrong company Ebay Case # XXXXXXXXXX The buyer opened a return on 11/17/and it was quickly approved the same day An Ebay pre-paid return label was indeed provided on 11/18/as verified by Ebay The Buyer ignored Ebay's return policy as he confirmed earlier by stating that he was "out of town" and did not return the unit within the allotted return window, nor did he try to utilize the provided return label Ebay has already closed a case (Case # XXXXXXXXXX) in our favor regarding this issue on 11/27/because of the lack of proof as the buyer also then refused to provide tracking or other proof of the items return for Ebay We greatly appreciate the Revdex.coms help with resolution in this matter Sincerely, Customer Support

Purchased a modem through Seller Seller shipped the wrong model Paid $to return modem to seller Seller never refunded my purchase price

Initial Business Response / [redacted] (1000, 6, 2017/03/31) */ On Mon, Jan 2, at 6:PM [redacted] purchased a modem from us under the Ebay username "mgfrm*f*aof6fi0h" In the complaint presented by [redacted] , he makes his claim that the modem stopped working on day and that he reached out to contact us and that no response was received We would like to emphasize that [redacted] never contacted us until Febin the form of an Ebay case, weeks after the day return window expired for the transaction or days after the purchase Please see the factual proof in the form of pics attached below The first pic shows that Ebay closed the case (#XXXXXXXXXX) in our favor as the buyer waited till he was past the return window to contact The second pic shows that the listing had a day return window, confirming that Febwas outside of the return policy agreed to by [redacted] The third pic shows [redacted] 's paypal purchase order confirming that his EBay user ID as [redacted] The fourth pic is more paypal information confirming the date of the purchase (Jan2nd) as well as proving that Feb(date of initiated contact) was past the day return window You can see clearly that [redacted] is willing to make statements to the Revdex.com to further his malicious intent against our company We question [redacted] 's motive to the claim as it clearly is showing that he never contacted us within the listed day return window We truly appreciate the Revdex.com's help with observing this matter As online sellers, we feel it is greatly needed and appreciated when dealing with malicious buyers like [redacted] that are willing to disrespect and mislead the Revdex.com's office,Slander and make Defamatory statements about our company while using this process as an attempt to extort our company for more product without any repercussionAt least now there is legal record regarding [redacted] 's unethical actions against online sellers Please let us know if anything further is needed as we want to make sure we are fully compliant and help in every way Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) THIS IS SO BOGUS!! I called repeatedly before the days were up and repeatedly stated the problem clearly with my name and number (Check your company vmail!!!) And to have the seller never return the call and then to call my statements slanderous, should tell you the character of this company Again all I want is a WORKING PRODUCT from this companyI will return this 4-day old defective junk if only they send me a working one Also the facts stated above (i.e ebay facts) are non-relevant to this case since ebay only ensures you got the item describedCan't the mfr just give me what they advertise: A WORKING router?!! HEEEEELPP Revdex.com Please!! Feel free to post against the sellerhopefully avoiding other people from making this same mistake!!

The customers real complaint is with GEICO, his insurance company not Body Pros Collision. I have tried to explain this to the customer but there is a language barrier and I don't feel he properly understands what I'm trying to explain to him. All the delays on the repair were caused by
*** insuranceThe customer had the accident in Palm Springs, CA and it took *** days to get the vehicle moved to our shop. Once we received the vehicle we had to call *** out times to get a proper estimate. We cannot begin repairs until everything is approved by the insurance company otherwise we run the risk of not getting paid properlyAgain I have tried to explain this to the customer but I don't think he understands. There has been no delay on our part and no attempt to "cheat" the customer. We have done everything in our power to assure the vehicle repairs are completed in a timely manner and we have fought to make sure that *** only uses new Lexus parts to properly repair the customers vehicle. Hopefully the customer can understand that his complaint is with GECIO and NOT Body Pros Collision and that we are here to help him get his vehicle repaired properly to Lexus standards and not the sub par standards of the insurance company
Thank you,
Paul
Manager

Initial Business Response /* (1000, 5, 2017/02/06) */
Thank you for bringing this to our attention
The customer needs to resolve her account issues with her provider so that the unit can be forwarded to her account
Also, this transaction is more than days old as it was purchased on
1/22/
Furthermore, Ebay has already closed a case against the buyer
Case # XXXXXXXXXX

I ordered a modem from Region Supply on May 6, paid via PayPal On May 11, I E-Mailed them to check on shipping info, no response from either [email protected] OR [email protected] I tried calling at 219-440-and the number said "The Google Subscriber is not available" I called the number associated with the company listed here, and they claim to be able only to leave a message for them

Initial Business Response /* (1000, 8, 2017/09/15) */
Good Morning,
Thank you so much for forwarding the information
*** * *** has never reached out to us to notify of any issue
She has only tried to defraud our company from the moment of this transaction through Paypal
For
starters, *** * *** claimed to Paypal on July 8th (one day after purchase) that she did "not authorize the purchase",and was trying to have Paypal refund her without returning the item (case #PP-XXX-XXX-XXX-XXX)On July 11th, Paypal closed the claim in our favor as *** * *** could not prove the claim
Next, on Aug24th *** * *** falsely attempted to claim through Paypal (Case #PP-XXX-XXX-XXX-XXX) that she did not receive an item that was sent and delivered to herPaypal was able to confirm that the item was indeed delivered and received after checking the order's USPS tracking # XXXXXXXXXXXXXXXXXXXXXX
*** * ***'s second Paypal claim was closed against her and in our favor as USPS tracking showed proof of delivery
Since both cases were closed against her, she has currently changed her reason yet again for complaint and is attempting to return through her credit card company
We are currently working with Paypal to address the matter for a third time
We question *** * ***'s motive to the claim as her reason is constantly changing once she is denied a claimShe has never reached out to us for help regarding any issues she was having with the order, it seems as if her sole intent was to fraudulently swindle us out of the product
As her previous attempts have failed, she is now trying to return the product outside of the listed day return window
Furthermore, we are baffled as to why *** * *** would go so far and possibly Perjure herself on record in attempt to Libel/Slander and Defame our good company
We truly appreciate the Revdex.com's help with documenting this matter
As online sellers, we feel it is greatly needed and appreciated when dealing with malicious buyers like *** * *** that are willing to disrespect and mislead the Revdex.com's office, Perjure, Slander and make Defamatory statements about our company without any repercussion
At least now there is public record regarding *** * ***'s unethical actions against online sellers
Please let us know if anything else is needed as we want to make sure we are fully compliant and help in any and every way to stop online scammers like *** * ***
We can also send screen shot documentation uploads of Paypal closing out both cases against *** * *** for proof to help confirm and expose her fraudulent intent against us
Sincerely,
Region Supply
Initial Consumer Rebuttal /* (3000, 10, 2017/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is ridiculous,I called twice and emailed twice as wellIf they are a reputable business they will provide a mailing label to return the productI will not spend more money for poor serviceI simply received a modem/router that doesn't work per my service provider
kindest regards

Initial Business Response /* (1000, 5, 2017/04/25) */
*** was never my customerTown n Country was owned by someone else at the time - we took over September 1st and it was an asset purchaseTherfore - I have no legal obligation to this customerThe previous owner was
responsible
Initial Consumer Rebuttal /* (3000, 7, 2017/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I entered into an agreement with Town and Country Carpet OneI've never met the previous owners
Since you chose to continue operating under that name after the acquisition, retaining the previous owner's client base, I find your "asset purchase" argument for not honoring the company's commitment, if valid, to be disingenuous

Initial Business Response /* (1000, 6, 2017/03/31) */
On Mon, Jan 2, 2017 at 6:22 PM [redacted] purchased a modem from us under the Ebay username "mgfrm*f*aof6fi0h".
In the complaint presented by [redacted], he makes his claim that the modem stopped working on day 4 and that he reached...

out to contact us and that no response was received.
We would like to emphasize that [redacted] never contacted us until Feb. 13 in the form of an Ebay case, 2 weeks after the 30 day return window expired for the transaction or 44 days after the purchase.
Please see the factual proof in the form of pics attached below.
The first pic shows that Ebay closed the case (#XXXXXXXXXX) in our favor as the buyer waited till he was past the return window to contact.
The second pic shows that the listing had a 30 day return window, confirming that Feb. 13 was outside of the return policy agreed to by [redacted].
The third pic shows [redacted]'s paypal purchase order confirming that his EBay user ID as [redacted]
The fourth pic is more paypal information confirming the date of the purchase (Jan. 2nd) as well as proving that Feb. 13 (date of initiated contact) was past the 30 day return window.
You can see clearly that [redacted] is willing to make false statements to the Revdex.com to further his malicious intent against our company.
We question [redacted]'s motive to the claim as it clearly is showing that he never contacted us within the listed 30 day return window.
We truly appreciate the Revdex.com's help with observing this matter.
As online sellers, we feel it is greatly needed and appreciated when dealing with malicious buyers like [redacted] that are willing to disrespect and mislead the Revdex.com's office,Slander and make Defamatory statements about our company while using this process as an attempt to extort our company for more product without any repercussion. At least now there is legal record regarding [redacted]'s unethical actions against online sellers.
Please let us know if anything further is needed as we want to make sure we are fully compliant and help in every way.
Initial Consumer Rebuttal /* (3000, 8, 2017/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS IS SO BOGUS!!
I called repeatedly before the 30 days were up and repeatedly stated the problem clearly with my name and number (Check your company vmail!!!).
And to have the seller never return the call and then to call my statements slanderous, should tell you the character of this company.
Again all I want is a WORKING PRODUCT from this company. I will return this 4-day old defective junk if only they send me a working one.
Also the facts stated above (i.e ebay facts) are non-relevant to this case since ebay only ensures you got the item described. Can't the mfr just give me what they advertise: A WORKING router?!!
HEEEEELPP Revdex.com Please!!
Feel free to post against the sellerhopefully avoiding other people from making this same mistake!!

Initial Business Response /* (1000, 5, 2016/09/09) */
Thank you so much for forwarding the information.
The Transaction took place with Ebay, the case is against the wrong company.
The customer purchased the unit almost a year ago through Ebay on 10/17/15 of last year.
A return was opened...

on 11/18/15 which we immediately accepted.
Per Ebay policy, the customer was to return the item via the provided pre-paid return label that was issued at our expense through the Ebay return process started.
The buyer ignored the Ebay return and never used the provided label that was issued.
Ebay has already closed a case (Case # XXXXXXXXXX) in our favor regarding this issue on 11/27/15 because of the lack of proof as the buyer also then refused to provide tracking or other proof of the items return for Ebay.
We greatly appreciate the Revdex.coms help with resolution in this matter.
Sincerely,
Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2016/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the purchase was made through Ebay, the product was sold and shipped by Region Supply. Ebay is just an intermediary.
Neither Ebay nor Region Supply sent me a pre-paid shipping label.
In the process of trying to get a commitment by Region Supply to exchange the item for a useable item or pay for return shipping, Ebay informed me that it was too late to return the item.
I have a postal receipt for [redacted] showing that I shipped the item to Region Supply. That is the amount I would like to be reimbursed. If Region Supply is truly willing to pay for return shipping as it claims, then why are they refusing to reimburse me for return shipping?
Final Business Response /* (4000, 9, 2016/09/12) */
Thank you so much for forwarding the information.
The Transaction took place with Ebay on 10/17/15, the case is against the wrong company.
Ebay Case # XXXXXXXXXX
The buyer opened a return on 11/17/15 and it was quickly approved the same day.
An Ebay pre-paid return label was indeed provided on 11/18/15 as verified by Ebay.
The Buyer ignored Ebay's return policy as he confirmed earlier by stating that he was "out of town" and did not return the unit within the allotted return window, nor did he try to utilize the provided return label.
Ebay has already closed a case (Case # XXXXXXXXXX) in our favor regarding this issue on 11/27/15 because of the lack of proof as the buyer also then refused to provide tracking or other proof of the items return for Ebay.
We greatly appreciate the Revdex.coms help with resolution in this matter.
Sincerely,
Customer Support

Initial Business Response /* (1000, 5, 2016/01/26) */
Contact Name and Title: Customer Support
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@regionsupply.com
We can help.
We received a message from our customer on Jan 20th stating that the item does not function properly.
We responded...

on Jan 20th apologizing that there was an issue and honored a return or replacement as we wanted to make sure the customer was taken care of well.
We thanked our customer for the chance to help.
On Jan 21st, the customer let us know that he would like a replacement
We processed the replacement immediately as we wanted to make sure it arrived quickly to him.
USPS Tracking for Replacement:XXXXXXXXXXXXXXXXXXXXXX
Today on Jan 26th, we sent a message to the customer to follow up and make sure that everything was working correctly as we noticed the replacement has already delivered.
We are hoping the issue has been resolved as we have not heard back yet.
Please let us know if there is anything else we can do to help as we want to make sure this is resolved to the customers satisfaction.

OFFER:
We have already sent a replacement to the customer to help.
USPS Tracking for Replacement:XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (2000, 8, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it took Revdex.com and [redacted] to get a response from this company, they have rectified the matter to my satisfaction.

Initial Business Response /* (1000, 10, 2017/09/18) */
Hello,
We can help to clarify.
On July 31st, we went ahead and approved a return request that [redacted] sent to us through Ebay.
On August 11th, Ebay auto closed the case against [redacted] as he failed to provide proof of return...

shipping.
Ebay Case #XXXXXXXXXX
We have repeatedly asked [redacted] to provide the USPS return tracking number used so that we could help, but to this day he has refused to do so.
We question [redacted]'s intent to the claim as a pre-paid return label was already provided at our expense through the Ebay return process he started, but then was never used.
It seems as [redacted]'s sole intention was to attempt to defraud our company, then try to sully our reputation when his orchestrated scam was not going accordingly as he never returned the item.
We truly appreciate the Revdex.com's help with documenting this matter.
As online sellers, we feel it is greatly needed and appreciated when dealing with malicious buyers like [redacted] that are willing to disrespect and mislead the Revdex.com's office, Perjure and make Defamatory statements about our company without any repercussion. At least now there is public record regarding [redacted]'s unethical actions against online sellers.
Please let us know if anything else is needed as we want to make sure we are fully compliant and help in any and every way.
Initial Consumer Rebuttal /* (3000, 12, 2017/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What a bizarre response. Is this serious? As previously, noted the item was returned on July 20. I only attempted to contact the company via Ebay when weeks passed with no communication and they would not respond to calls or emails. I received exactly 2 messages from them via Ebay: 1. "Please provide the tracking number." 2. (After being told that the tracking number had been lost, but they had been given all of the relevant order numbers to correctly identify the return package when it arrived) "We will check with the receiving department to follow up as we want to make sure this is taken care of for you.." That was the last communication I ever had from them, despite repeated requests for follow-up information. It seems clear to me that they were only concerned with whether Ebay would *require* them to issue a refund or not. But, again, my complaint does not have to do with Ebay regulations. I returned the item using Region Supply's return form, according to the procedures listed on Region Supply's website. Neither mentions requiring a tracking number, nor should they because the company can easily confirm if they have received an item or not. The tracking number is for my benefit, not theirs. At no time in this process have they even bothered to claim that they checked and have not received the item I returned.

Purchased a modem through Seller. Seller shipped the wrong model. Paid $6 to return modem to seller. Seller never refunded my purchase price.

Review: I saw a sign that said free a c check I took my car in to have it checked the man that I spoke with asked what was wrong with it told him he said that he would check it out and call me with what he found I gave him I husband,s cell number he said that it take a couple of hours no one called so my husband called them the lady that he spoke to said was car was ready my husband works close by so he went to pay them it costed $86.57 dollars when I got off work I picked up my car the same lady told me that her father had to charge my a c and that dye was put in it to make sure that there wasn,t any leakes and that my air should work.needless to say it didn,t this happened on june 25th .I was afraid to take it back to this man because they told me that my car was fixed. after driving around without air I saw a ad on television for [redacted] for a a c check for $9.99 I made the call and told the man there what I car was doing took it in the next day and my air has been working eversense it was a filter that needed to be changed and it cost me $58.14 .Desired Settlement: I would like for the people at Automotive Specialist to give me back my money that I paid them because they did not fix my car when it was something so simple as replacing a clogged filter.

Review: Automotive specialist installed a fuel pump on 7/9/2013 and on 7/10/2013 I asked for a manufacturer’s warranty for the fuel pump that was installed in my truck and the cost of what the mechanic paid for the full pump. I was charged at the most $195.00 more and at the least 184.00 more for the part by his shop. He offered to give me a written warranty from his shop letter head and then after having a detailed conversation with him about his services, charges etc. he then denied me of a price sheet and original warranty for the part- I wanted to ensure I was not getting a used part, when I sell the truck I can show there is a manufacturer warranty and I was not being overcharged for the part.Desired Settlement: I would like to get the information from him that I requested invoice pricing and manufacturer's warranty as well as the used part that came out of my truck. This would make me happy.

Business

Response:

The warranty is on the bottom of the invoice, we warranty the parts and labor for 12 months or 12,000 miles. The warranty is not transferable if the vehicle is sold. We won't provide you with a copy of our invoice for the parts, you were quoted costs and agreed to them.