This email is in response to a complaint that was submitted on 7/8/by *** ***, Revdex.com Case # ***
As stated in Ms*** *** complaint, on 5/19/2015, while her *** *** R/T
was being serviced in our body shop department, one of our associates drove Ms*** vehicle and was involved in an accidentMs*** vehicle was unrepairable and was declared totaled
AutoNation took full responsibility to ensure that this customer was compensated for the accident
First, we ensured Ms*** was provided with transportation while we worked on her caseShe was provided a loaner vehicle at no charge on 5/13/and she returned it wrecked on 6/15/Currently, the estimated damages on the vehicle are between $- $We are currently working on this claim, which Ms*** is fully responsible for the damages
Lastly, our insurance company (ESIS) has settled her claim in regards to the damages to her vehicleMs*** settled for the amount of $24,Ms*** had a loan balance of $23,426, which ESIS paid off the loan and issued her a check for the difference of about $
AutoNation is not responsible for any down payments, finance charges, late fees, transfer fees, or any other fees related to the financing of her vehicle at the time she purchased itTherefore, we will not pay her disputed amount of $
In conclusion, Ms*** has been compensated in full for the accident that occurred on 5/20/and is currently responsible for the damages done to the loaner we provided to her
Thank you
This email is in response to a complaint that was submitted on 5/2/2015 by [redacted]. ID# [redacted].
On Thursday, April 30, 2015, Ms. [redacted] brought her 2007 Cobalt...
to our Service department to get a state inspection, brake inspection, and oil change/tire rotation. In addition, she asked us to check the airbag light indicator. After all inspections were completed, it was determined that Ms. [redacted] should have both front and back brakes replaced as well her right headlight replaced in order to pass inspection. All of the repairs were completed and Ms. [redacted] picked up the vehicle the same day.
On Friday, May 1st, Ms. [redacted] contacted us letting us know that her turn signal is not working properly and she felt that it was due to the repairs we done on her vehicle. [redacted] (Service Manager) and [redacted] (Service Advisor) explained to Ms. [redacted] that the repairs completed have no coalition with the turn signal. None of the repairs completed on her vehicle had anything to do with the steering column. However, being that she was a previous customer, we offered to repair the turn signal issue at the dealership’s cost. Ms. [redacted] apparently did not like this response and has filed a written complaint.
On Monday, May 4th, AutoNation Chevrolet Hwy 6 has decided to repair the turn signal issue at not cost due to customer satisfaction. [redacted] called Ms. [redacted] with this offer and she accepted.
On Tuesday, May 5th, Ms. [redacted] brought her vehicle to our Service department and her turn signal issue on her vehicle was fixed. Ms. [redacted] has expressed her gratitude and is completely satisfied with the work completed.
If you need any further information, please let us know.
This email is in response to a complaint that was submitted on 7/8/by *** ***, Revdex.com Case # ***
As stated in Ms*** *** complaint, on 5/19/2015, while her *** *** R/T
was being serviced in our body shop department, one of our associates drove Ms*** vehicle and was involved in an accidentMs*** vehicle was unrepairable and was declared totaled
AutoNation took full responsibility to ensure that this customer was compensated for the accident
First, we ensured Ms*** was provided with transportation while we worked on her caseShe was provided a loaner vehicle at no charge on 5/13/and she returned it wrecked on 6/15/Currently, the estimated damages on the vehicle are between $- $We are currently working on this claim, which Ms*** is fully responsible for the damages
Lastly, our insurance company (ESIS) has settled her claim in regards to the damages to her vehicleMs*** settled for the amount of $24,Ms*** had a loan balance of $23,426, which ESIS paid off the loan and issued her a check for the difference of about $
AutoNation is not responsible for any down payments, finance charges, late fees, transfer fees, or any other fees related to the financing of her vehicle at the time she purchased itTherefore, we will not pay her disputed amount of $
In conclusion, Ms*** has been compensated in full for the accident that occurred on 5/20/and is currently responsible for the damages done to the loaner we provided to her
Thank you
This email is in response to a complaint that was submitted on 5/2/2015 by [redacted]. ID# [redacted].
On Thursday, April 30, 2015, Ms. [redacted] brought her 2007 Cobalt...
to our Service department to get a state inspection, brake inspection, and oil change/tire rotation. In addition, she asked us to check the airbag light indicator. After all inspections were completed, it was determined that Ms. [redacted] should have both front and back brakes replaced as well her right headlight replaced in order to pass inspection. All of the repairs were completed and Ms. [redacted] picked up the vehicle the same day.
On Friday, May 1st, Ms. [redacted] contacted us letting us know that her turn signal is not working properly and she felt that it was due to the repairs we done on her vehicle. [redacted] (Service Manager) and [redacted] (Service Advisor) explained to Ms. [redacted] that the repairs completed have no coalition with the turn signal. None of the repairs completed on her vehicle had anything to do with the steering column. However, being that she was a previous customer, we offered to repair the turn signal issue at the dealership’s cost. Ms. [redacted] apparently did not like this response and has filed a written complaint.
On Monday, May 4th, AutoNation Chevrolet Hwy 6 has decided to repair the turn signal issue at not cost due to customer satisfaction. [redacted] called Ms. [redacted] with this offer and she accepted.
On Tuesday, May 5th, Ms. [redacted] brought her vehicle to our Service department and her turn signal issue on her vehicle was fixed. Ms. [redacted] has expressed her gratitude and is completely satisfied with the work completed.
If you need any further information, please let us know.
AutoNation Chevrolet Hwy 6