This email is in response to a complaint that was submitted on 5/2/by [redacted] ***ID# [redacted] On Thursday, April 30, 2015, Ms [redacted] brought her Cobalt to our Service department to get a state inspection, brake inspection, and oil change/tire rotationIn addition, she asked us to check the airbag light indicatorAfter all inspections were completed, it was determined that Ms [redacted] should have both front and back brakes replaced as well her right headlight replaced in order to pass inspectionAll of the repairs were completed and Ms [redacted] picked up the vehicle the same day On Friday, May 1st, Ms [redacted] contacted us letting us know that her turn signal is not working properly and she felt that it was due to the repairs we done on her vehicle [redacted] (Service Manager) and [redacted] (Service Advisor) explained to Ms [redacted] that the repairs completed have no coalition with the turn signalNone of the repairs completed on her vehicle had anything to do with the steering columnHowever, being that she was a previous customer, we offered to repair the turn signal issue at the dealership’s costMs [redacted] apparently did not like this response and has filed a written complaint On Monday, May 4th, AutoNation Chevrolet Hwy has decided to repair the turn signal issue at not cost due to customer satisfaction [redacted] called Ms [redacted] with this offer and she accepted On Tuesday, May 5th, Ms [redacted] brought her vehicle to our Service department and her turn signal issue on her vehicle was fixedMs [redacted] has expressed her gratitude and is completely satisfied with the work completed If you need any further information, please let us know AutoNation Chevrolet Hwy
This email is in response to a complaint that was submitted on 5/2/by [redacted] ***ID# [redacted] On Thursday, April 30, 2015, Ms [redacted] brought her Cobalt to our Service department to get a state inspection, brake inspection, and oil change/tire rotationIn addition, she asked us to check the airbag light indicatorAfter all inspections were completed, it was determined that Ms [redacted] should have both front and back brakes replaced as well her right headlight replaced in order to pass inspectionAll of the repairs were completed and Ms [redacted] picked up the vehicle the same day On Friday, May 1st, Ms [redacted] contacted us letting us know that her turn signal is not working properly and she felt that it was due to the repairs we done on her vehicle [redacted] (Service Manager) and [redacted] (Service Advisor) explained to Ms [redacted] that the repairs completed have no coalition with the turn signalNone of the repairs completed on her vehicle had anything to do with the steering columnHowever, being that she was a previous customer, we offered to repair the turn signal issue at the dealership’s costMs [redacted] apparently did not like this response and has filed a written complaint On Monday, May 4th, AutoNation Chevrolet Hwy has decided to repair the turn signal issue at not cost due to customer satisfaction [redacted] called Ms [redacted] with this offer and she accepted On Tuesday, May 5th, Ms [redacted] brought her vehicle to our Service department and her turn signal issue on her vehicle was fixedMs [redacted] has expressed her gratitude and is completely satisfied with the work completed If you need any further information, please let us know AutoNation Chevrolet Hwy