AutoNation Chevrolet Spokane Valley

Complaint: [redacted] I am rejecting this response because: I have text messages from Devin M [redacted] saying that I cannot get out of car and had to sign new deal even though I didnt want to move forwardI'm contacting a lawyerI will not accept thisThis is un-acceptable.Sincerely, [redacted]

Dear Revdex.com,This complaint has been resolved, Mr [redacted] did in fact have a no charge oil change provision, which accounted for oil changes over yearsThese services need to be performed at an Autonation Dealership in order to be coveredWhen Mr [redacted] moved to Alaska, he moved out of the reach of any of our over Automobile DealershipsBefore Mr [redacted] moved he had utilized of his services, I have made arrangements through our General Sales Manager [redacted] ***, to reimburse Mr [redacted] for remaining Oil Changes, he is going to send us his recieptsI appologize for any confusion that occured, more importantly the lack of response from the staff at this dealership, and the bad information MR [redacted] recieveid from our personell Please accept our sincere apology, If you could change the information for the General Manager at this store to: [redacted] it would be greatly appreciated.Thank you, [redacted] General ManagerAutoNation Chevrolet/Mazda/Mitsubishi

I am sorry that your unhappy with your purchase While my team may not have been perfect on this deal we lowered your amount financed $plus and raised your trade $plus Your payment is with in $of your original payment This is the payment you agreed to by the way I have offered you the $times the months back in a check to compensated you Not sure what else you would have me do Your demands are out landish btw Thank you Mark

The complaint was submitted 7/18/and the complaint was resolved the evening of 7/18/The dealer did honor the advertised price

I am sorry that your unhappy with your purchase.  While my team may not have been perfect on this deal we lowered your amount financed $4000 plus and raised your trade $5000 plus.  Your payment is  with in $5 of your original payment.  This is the payment you agreed to by the way.  I have offered you the $5 times the 84 months back in a check to compensated you.   Not sure what else you would have me do.  Your demands are out landish btw. 
 
Thank you Mark

Complaint: [redacted]I am rejecting this response because: I have text messages from Devin M[redacted] saying that I cannot get out of car and had to sign new deal even though I didnt want to move forward. I'm contacting a lawyer. I will not accept this. This is un-acceptable.Sincerely,[redacted]

Feb 25, 2017Revdex.comRE: 2012 Chevrolet Equinox LTZ VIN- [redacted] To Whom It May Concern: On Dec 2, 2016, VIN-[redacted], belonging to customer [redacted] and [redacted], was brought into AutoNation Chevrolet for an oil change service @ 37110 miles. Along with this...

service the dealership performed a Multi-Point Vehicle Inspection. This inspection includes tire and brake measurements, a battery test and Visual inspection of 16 additional item areas-inspecting for leaks and visual condition. All was ‘Checked and OK’ other than a note for the engine air filter ‘May Require Attention Soon’. The Multi-Point Vehicle Inspection does not qualify the internal condition of the engine, transmission or other components. The vehicles ‘Bumper to Bumper Limited Warranty’ expired on 12/8/2014 and the ‘Powertrain Limited Warranty’ expired on 12/8/2016.  On Jan 3, 2017, this vehicle was towed into AutoNation Chevrolet for a ‘No Start’ condition @ 37402 miles. Inspection and diagnosis determined 2 different concerns, 1 of which was unrelated to the ‘no start’ concern (oil in spark plug tubes). The other determination was cylinder compression readings low in 4 cylinders- cause for no start. After discussing with our manufacturer Technical Assistance Center (case- 8-[redacted]) it was suggested to verify engine timing was correct. The technician verify timing correct by removing the timing cover, valve cover and intake manifold. Once timing was verified he was instructed to follow procedures as outlined in ‘PIP5029G: Rough Idle Crank No Start Extended Crank or Misfire Due to Excessive Carbon On Top of the Valves or Sticking Valves’. This condition: lack of compression due to excessive carbon build up was not covered by the manufacture warranty based on warranty expiration date and mileage. The customer was informed and given an estimate to complete this service, which he authorized. The labor and parts charged to the customer for this procedure came to $399.77 (before tax). Labor was $297.95 and parts was $101.85. The labor charged did not include any time the technician spent removing the timing cover, valve cover or intake manifold. The cylinder head had not been removed at this time. The charges were for the initial compression test, decarbon engine procedure and engine oil change.  With the initial concern now addressed, the engine starting and running, the customer still felt the cylinder head concern needed to be dealt with. Since the vehicle was beyond manufactures warranty, documentation was entered into General Motors system which determined a ‘Policy Adjustment’ could be made with some financial obligation to the customer. General Motors indicated a 40% customer responsibility and 60% GM participation. The General Motors District Manager of Aftersales agreed with the ‘Policy Adjustment’ decision. The customer was not satisfied with this decision so another contact was made to GM, on behalf of the customer asking for additional assistance. The General Motors District Manager of Aftersales agreed to adjust the goodwill split to 80% GM and 20% customer participation. Thru the customer’s friend, all was agreed on, replacement of the cylinder head commenced and was completed on Feb 1, 2017.  Based on review of the services performed and goodwill extended, AutoNation Chevrolet does feel it had the customer in its best interest.

Dear Revdex.com,This complaint has been resolved, Mr. [redacted] did in fact have a no charge oil change provision, which accounted for 4 oil changes over 2 years. These services need to be performed at an Autonation Dealership in order to be covered. When Mr. [redacted] moved to Alaska, he moved out of the reach...

of any of our over 230 Automobile Dealerships. Before Mr [redacted] moved he had utilized 2 of his services, I have made arrangements through our General Sales Manager [redacted], to reimburse Mr [redacted] for 2 remaining Oil Changes, he is going to send us his reciepts. I appologize for any confusion that occured, more importantly the lack of response from the staff at this dealership, and the bad information MR. [redacted] recieveid from our personell.  Please accept our sincere apology, If you could change the information for the General Manager at this store to:  [redacted]it would be greatly appreciated.Thank you, [redacted]General ManagerAutoNation Chevrolet/Mazda/Mitsubishi

Mr [redacted] purchase a car from our store.  We struggled securing financing for him.   We notified him of said issues.  We offered him to resign a new deal at terms we could secure.  Under the new terms we raised his trade value $5129.  Mr [redacted] got a excellent...

deal on the Mazda.  He also could have said no at the time of the resign and got his money back and trade back.  He signed his name well over ten time's in the resign process. 
 
I am very sorry that he is not happy but feel that we treated him more than fair.  He is welcome to call me at 509-688-8201 or stop in at the store and I can speak to him. 
 
Thank you
Mark M[redacted]
General Manager

Review: I purchased a truck from these people on Aug.17th 2013.They treated me great while I was buying the truck, told me what wonderful customer service they had, and if I had any problems to contact them and they would take care of it, customer satisfaction was there number one goal. Well, I have had this truck for 45 days, it's had to already go in to the shop for repairs. I was told when I bought the truck it was a bumper to bumper warranty, not the case. The warranty would not cover any of my repairs needed but one.I contacted AutoNation about this I was promissed calls back I never recieved, I was told they don't treat there customers like this, but they do, they did absolutely nothing about repairs needed to my truck. Then on top of all of this I find out from a previous owner of the vehicle that it was involved in a accident. The car fax was clear and still is, but the fact is that the vehicle was still in a accident which required a lot of repair, and I paid full book price for a vehicle that was not suppose to have had any accidents. I went to AutoNation to talk to them about this and was told they are not liable for any of this.Great customer service when you tell them you sold me a vehicle at full, premium condition, book price when it was not. They said they could trade me out of it, they tried to stick me with $6000 negative equity for a truck I bought 45 days earlier. When I started questioning everything and got a bunch of double talk about depreciation ect, I told the sales person, " don't take this personal or directed towards you, but I feel like I am getting totally [redacted] screwed. The sales person jumped up and said I am not going to be swore at and left.I have a witness to all of this, from the time of purchase to the last talk with them. When it comes down to it, I am paying 25,000 for a truck that has problems they wont fix, and is worth a lot less than they sold it to me for. The customer service has been the most horrific customer service I have ever encoutered.Desired Settlement: I want the repairs paid for. [redacted] told me this was a bumper to bumper warranty, I aknowledge I did not read the contract before signing, but was told by [redacted] at the time of the sale it was bumper to bumper and everything would be covered except daily maintenance items. I also want some of the purchase price reimbursed for the cost of the truck. I was charged for an accident free, top condition vehicle. The truck has been previously in a accident and needs multiple repairs.

Business

Response:

When Mr [redacted] called us after he took his truck to the repair shop, he stated that nothing was covered under the warranty that he bought which was not true it did cover his altenator on his truck, but would not cover a couple of other issues that are wear and tear items. He did come down to the dealership and talk to myself and one of my sales managers who I had asked to get involved to see if we could trade him out of the truck and into something different. Mr [redacted] started to using horrific words and my sales manager told him if he continued she was done and after a few more words from Mr. [redacted] she walked out and Mr. [redacted] left for home. I called Mr. [redacted] on 09-30.2013 and told him that I would fix his water leak and when I find a truck that he likes I would do very thing I could do to help trade him out of the truck he bought..

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

One of the issues with the truck is not a wear and tear item, the coolant leak. I did talk to [redacted] on 9-30-13 and he did say he would have the leak fixed. I recieved a call on 9-30-13 from his service department and was promissed a call back on 10-1-13 to have the truck brought in and the coolant leak fixed. As of 2:33pm on 10-2-13 I have not recieved a call back to have the truck fixed, as has been the case since the start of this entire deal. I keep being promissed calls that either never come or come days after I was told they would. This is not the only issue, the truck has been in an accident and the previous owner has paper work to prove it. I was charged top dollar for a truck that was suppose to be in great mechanicle condition and accident free, which is not the case. My mother and I were treated horible by the sales manager, which met us with an attitude from the start. The statement of me using horific words with her is completely false, I used one curse word to describe the way I felt I was being treated and before I used it, I told her not to take this personally or directed at her. On 9-30-13 when [redacted] contacted me he told me his sales manager went completely the wrong way with all of this and he wanted to get this taken care of. He told me he would find me the truck of my choosing, that I would be 100% happy with. I told him I dont have any more money for a down payment, and he said that was fine, he would get me into a truck I wanted, and to give him a little time to find one, I said ok. As of this time, nothing has been taken care of, but if it is taken care of as [redacted] promissed me, I will have no more issues or problems with with AutoNation

Business

Response:

I understand he is still up set. He knows the [redacted] showed not accidents on it and unless the customer that traded it in to us told us it was damaged we we would not know, so I can not fix that part of his issues. I told him we would fix the coolant leak and I will make sure it gets done. I also told him when we get a different truck in I would do everything to help him get out of his truck and into a different truck, but could take a little time for he is looking a truck and it could take some time.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Until I have been put into another vehicle as I have been promissed, I can not accept the response from AutoNation. If I am put into another vehicle, I will consider the matter closed and the problems solved. I am not trying to be unreasonable, I just want a vehicle worth what I paid. AutoNation has the power to make this right and put me into another vehicle, If customer service and satisfaction is truley AutoNations number one goal, then they will do what is right and put me in another vehicle. I have no problems giving them some time, but being as big of a dealer as they are, nation wide, I would not think it would be very hard for them to come up with another vehicle. Once again, I would like to put all of these problems behind us, all they have to do is put me in another vehicle and everything will be over.

Consumer

Response:

I am sending you this email asking to reopen case #[redacted] against AutoNation [redacted] Spokane. The business promised me they would put me in another vehicle and they have not. It has been two weeks without even a phone call from anyone.

Business

Response:

We have repaired [redacted] truck like we told him we would and that when we recieved a truck in to trade him out I would do what ever I could to trade him out of his truck. I do not have something at this time and may not want to help if he is going to be one sided on his complaints to the [redacted]. Autonation [redacted] did not force [redacted] to buy the truck nor did Autonation mislead [redacted] in any way. So when we get something in to help trade him out of his truck I will call him, if you read my response in earlier emails it could take a while. Thats all I can do for him at this time...

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

AutoNation is a nation wide dealership and should not have a problem finding me a truck if they wanted this matter closed. I am not being one sided on the complaints, I am only asking for what I was promissed. I have not recieved one call since all this started with the [redacted], saying they were working on it, or give me another week, or anything, I have just been ignored. I was mislead about the sale of the vehicle from the start, the warranty, the mechanicle condition of the vehicle, and the value of the vehicle. Whether AutoNation knew about the accident history of the vehicle or not, I brought it to there attention and nothing has been done to make it right. Whether they are legally liable or not, morally what has been done to me is wrong. I find it very hard to believe that if this had happened to any of them personaly, they would not be doing everything in their power to have the issue made right. I am not asking for money, or something for free, just a vehicle worth what I paid. As a dealer they are well aware of the fact that a vehicle that has been in an accident is not worth the same price as one that has not been. AutoNation saying that they may not want to work with me if I keep complaining to the [redacted] is very alarming in my opinion, considering that the [redacted] is there for consumers with complaints and a way for consumers to have situations resolved that would not be if they did not step in. I feel that it is the consumers right to file complaints about a buisness that refuses to do what is right, so that others are not taken advantage of in the same way. This complaint is far from one sided, as AutoNation is allowed to respond to each one of my responses and tell their side of things. I would like to end this response with a couple of questions. Would you be happy if this happened to you, a family member, or a friend? Would you not do everything in your power to right the wrong? I am not enjoying this, I am not sending in complaints for the fun of it. Whether Autonation will admit it or not, what has been done to me is wrong, and all I want them to do is make it right. If this is made right I will have absolutley no problems with dropping my complaints, and would go as far as sending in letters of appreciation for making a bad situation right. I dont want to fight with them, I dont want to argue with them, I just want my situation made right.

Review: I purchased a 2008 [redacted] approximately 6 weeks ago from Appleway Chevy. I was told that the vehicle was in excellent working condition and the vehicle would be reliable for my family and I. Within a few days of the purchase I began to have problems with the key fob. There were a few times when it would not start at all. The dash signaled an error signal that said "bad key". Finally one morning the key would not work anymore. Within 6 weeks of my purchase the vehicle was stuck in my driveway and it would not work. A new key fob costs several hundred dollars that I don't have. This vehicle was misrepresented to me. I was able to get a temporary key made by a locksmith that cost me $100, but it does not work as the fob should. I called and spoke with the salesman and he said that he could not help me and it should not have done that. That is information that I agree with. It SHOULD NOT HAVE DONE THAT!!!! He told me to call the sales manager, who I did call and left a message for him asking him to call me back. He did not do so. They have been unwilling to even talk to me about this issue. I am very upset by this and I will not be going back to Appleway and I will certainly tell my friends about this experience.Desired Settlement: I think Appleway should pay for the $100 I spent on the physical key, and also provide me with a working key fob.

Business

Response:

We have received your complaint in regards to [redacted]. Although the vehicle Mr [redacted] purchased was sold AS IS we will be more than happy to reinburse him the

$100.00 for the key he had to purchase. I will be contacting Mr [redacted] in the next few days.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand the vehicle was sold AS IS , however there should be a reasonable expectation that the vehicle should not have any looming problems that are not disclosed at the time of purchase. This problem was not disclosed and the technician who fixed the vehicle said the problem was not new and it has to have been going on for many months up to the point that it gave out. I accept the offer to reimburse the $100 it cost me to replace the key, however I'm still not pleased. I bought a car that had a keyless entry fob and now I don't have that. I simply have a key. I know it seems that it's a small issue, but it's important to me to get what I was sold. I realize that legally it's an AS IS purchase and there is no obligation for Appleway to take care of us, but it's the right thing to do. I will accept the $100 but I still think there was a problem with the vehicle that was not disclosed to me and I will still have to spend a couple hundred more dollars to get a new keyless fob.

Regards,

Consumer

Response:

My name is [redacted] I filed a complaint against Appleway Chevrolet in Spokane some time ago. It was agreed upon that the auto dealer would reimburse me for a repair that I had to make immediately to the vehicle in the amount of $100. Since I agreed to that, through the Revdex.com complaint process, I have not heard from Appleway Chevy, nor have I received the $100 as agreed to. It’s been well over a month. Can you please help me?

Yours,

Business

Response:

I have submitted a check request to have a $100 check mailed to the customer.

Review: Asked Maintenance tech if my warrant was good when I moved to Alaska from Washington state, I was informed that it was covered. After driving up to Alaska from washington, a simple oil change needed to be done. After being informed by the local dealership that it wasn't covered under my current warranty. After calling Autonation, they assured me that it was indeed covered. Regardless I ended up having to pay over $100 dollars to get my oil changed. After speaking with the maintenance supervisor from Autonation, he informed me he would call me back to help get this resolved. This was over a year ago, and subsequent messaged from OnStar reminding me to get my oil changed remind me that this issue hasn't been resolved. MULTIPLE attempts, to include the customer service number have been tried and they have made NO ATTEMPT to get ahold of me. After speaking with the national service number they assured me that someone would call me back, I gave them 2 additional weeks. Same result. I called back again, they said they would notify the regional manager, again, no call.Desired Settlement: I want my maintenance agreement and the agreement of Autonation to honor what they said was good and what they said was not. At $100 an oil change, it gets expensive really quickly. I do not only want a REGION MANAGER to contact me, but I want the owner and maintenance tech to explain to me, explain meaning they actually pick up the phone and call me as no messages/voicemail have been left for me, and explain to me why this has gone on for so long. I want routine maintenance to not be a problem in which chevy dealership I take my truck to for service, again which I was informed that I would be covered no matter where I took it for service that I would be covered. We'll start with basic customer service first, then move onto the next portion.

Business

Response:

Dear Revdex.com,This complaint has been resolved, Mr. [redacted] did in fact have a no charge oil change provision, which accounted for 4 oil changes over 2 years. These services need to be performed at an Autonation Dealership in order to be covered. When Mr. [redacted] moved to Alaska, he moved out of the reach of any of our over 230 Automobile Dealerships. Before Mr [redacted] moved he had utilized 2 of his services, I have made arrangements through our General Sales Manager [redacted], to reimburse Mr [redacted] for 2 remaining Oil Changes, he is going to send us his reciepts. I appologize for any confusion that occured, more importantly the lack of response from the staff at this dealership, and the bad information MR. [redacted] recieveid from our personell. Please accept our sincere apology, If you could change the information for the General Manager at this store to: [redacted]it would be greatly appreciated.Thank you, [redacted]General ManagerAutoNation Chevrolet/Mazda/Mitsubishi

Review: My wife and I bought a new used car, had a trade in, they said they would have the car paid off in a week,

I can not get in touch with them, no call backs. just one time they got a hold of me.

How ever they said a check is sent, over night, and no check.

Been little over 3 weeks, and still nothing.

My bank is still waiting for the pay off.

What can I do? This is very poor business.Desired Settlement: Get my over paid back, and do the job right.

Business

Response:

Dear Revdex.com of Spokane, Case ID [redacted] I have spoken to Mr. [redacted] regarding his problems. It has been resolved, we have called and got accurate information to send payogg to Mr. [redacted]s Credit Union. We have escalated the payment process, if the CU has not recieved payment by Teusday, Mr [redacted] is going to call me on my cell so I can follow up on it. Thank you for forwarding complaint to us. [redacted]General ManagerAutoNation Chevrolet Spokane Valley[redacted]

###-###-####[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: When I purchased my truck in May of 2012, I was talked into buying the most expensive and through warranty that they offered, and have been paying an extra 100 dollars a month for this warranty, but when I brought my truck in to be serviced, they said that the warranty they have on file does not cover what is broken. When I look at my Mileage Plus Service contract from the warranty company, it states that I have full coverage, but they will not cover the damage to my truck. They were so rude and so unprofessional that I canceled my warranty, which they charged me for, and now they are saying that I will not get the majority of my money back even though I have clear proof they are lying to me. I have to sales report that shows I paid for as much coverage as possible, and all the issues on my truck should be covered, but they are trying to say I did not have the proper coverage.Desired Settlement: I would either like my truck fixed for no money because I was under warranty, or I want the full price of the warranty back because they were charging me for something they didn't even say I had on my account. How can I pay for coverage on my truck that they say I didn't have????