Autonation Chrysler Dodge Jeep Ram Bellevue Reviews (%countItem)
Autonation Chrysler Dodge Jeep Ram Bellevue Rating
Address: 120 116th Ave NE, Bellevue, Washington, United States, 98004-5215
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I would give less than 1 star if it would show up. I went there today to look at a car. I called before going to confirm that they had the car available. They confirmed that it was so I made the miserable trek to Bellevue. I did a test drive and approved of the car. Salesman wrote it up and brought it to the manager. About 45 minutes later, I received a signed offer from the manager, which I accepted. I keep a credit freeze on the credit bureaus to avoid credit fraud so they couldn't pull credit. They also wanted to see 2 paystubs so I had to go home for that. When I returned after about an hour in traffic (and I said I'd be back in an hour), the salesman pulled me aside and told me that the manager had sold my car (in which I had a signed contract), to someone else. I thus wasted nearly 5 hours of my day to be screwed over by a sales manager walking around without a mask. By the way, he waited until I left to go home to get my paystubs before he informed my salesperson that he was going to screw over his customer. If he was man enough to tell me to my face that he was going to jerk me around, at least I wouldn't have wasted another hour of my life. Apparently I'm not the first one to be treated like this. It was a used car and there are plenty of used car dealers on Auto Row. I'm guessing that they don't all have a jerk as sales manager. To be fair, it was James D, the CFR manager, not the sales manager, who signed the contract on behalf of the dealership.
The comments regarding the transaction are not accurate. The customer would not let us secure financing due to insufficient credit. His bank required pay stubs, not us. We could have provided financing but the customer requested to go to his own bank to seek a loan approval. We had another appointment on the same car of interest that day. The customer didn't want to give a deposit in earnest to secure the vehicle while obtaining financing on his own. The second customer came in and purchased the car without financing. It's an unfortunate situation but we sell to the first qualified buyer and offer ways to reserve a vehicle of interest for situations like these. This customer refused and left for many hours while obtaining a bank approval.
We follow state and company mandated face covering and social distancing guidelines. Employees wear masks at all times when in close contact with customers and co workers when proper social distancing isn't available. No further action is necessary.
I was not gone for hours. I said I'd be back in an hour and I was back with my pay stubs. I was never asked for any money. The salesman told me he could use my credit union for financing and I was fine with that. They signed a contract offer for the car, which I accepted. Even with my limited knowledge of business law, I know that when an offer is made by party one and accepted by party two, that is a binding contract. Especially when it is in writing.
When I purchased my 2016 Jeep Cherokee in December of 2019, the deal made with the finance manager at the time was an added $2,000 maintenance contract tacked onto my loan. This contract provided the next three services required on the auto which I was assured, tallied well over the $2K paid for the maintenance contract. I was also promised three years of free oil changes, at the dealership. As a newly single person, I felt this, as well as the warranty made sense as part of my car purchasing deal because I wouldn't have to worry about anything for the first few years.
I took my Cherokee in for the first oil change just recently and after some discussion, finally received the oil change for free but shortly thereafter, received a letter in the mail that said my car was no longer eligible for the maintenance contract and that the $2K was refunded back to my bank where the loan was initiated.
I verified that the money was in fact refunded to my loan, however, I called to see why my car was not longer eligible. I was told that the finance manager that I dealt with was no longer employed there and they didn't know why but that I should be ok because the money was refunded.
The point is that I made a deal, based on the facts set forth, price, trade in of my vehicle, warranty and maintenance contracts that provided me with peace of mind to make the deal. Then, find out later, that part of that deal is no longer valid with no explanation?? Then, the money is refunded but the terms of my loan remain the same. Sounds like bait and switch to me. Not to mention, I reached out again to talk to the GM for an explanation of why my car was no longer eligible for the maintenance contract but have yet to hear back.
The maintenance plan that was sold unfortunately didn't qualify given the age and miles of the vehicle. It gets automatically refunded to the loan balance. The cost of the maintenance will be discounted to match the overall maintenance plan cost. We will not charge for oil changes for the next three years but standard factor maintenance will be the responsibility of the customer considering all of her money was refunded.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This dealership sold me the car with free servicing for the 60 months that I would be paying off the auto loan. I called late last week saying I was going on a long trip and needed servicing and brought it in at the appt time this morning. With the Covid situation I asked no questions, gave keys and signed for the services I thought. When I picked it up three hours later, they wanted nearly $700 for an intensive 50K mile assessment and tune up. I said I did not ask or want that and we obviously disagreed. The guy that checked me in wanted to say that he ticked off the entire list of things to be done and showed me a price which was not true. I waited and talked to the manager who assured me that he had known the guy for almost 20 years and he would not make a mistake, but I disagreed. We went back and forth and he eventually told me my business was no longer welcome and I could no longer use them, which is fine. However this is on top of the fact that they paid me cash for my trade in when I bought my car and then the employee that bought it (not the dealership officially) abandoned the car and I had to pay to get it out of hock and donate it, about 6 months after I bought the car. They are totally unprofessional and somewhat sketchy. I am happy to never use them again, but consumers should know-they are not trustworthy.
This customer called in to schedule a service appointment and stated his car needed a 50k mile service. The customer has a basic oil change plan that he purchased and has used in the past. Upon dropping off his car, the service advisor who has worked here for over 20 years went over the breakdown of a 50k mile service and printed a menu with a price of $634 plus tax. Unlike a typical oil change the service included multiple items including an alignment, air and A/C filter replacement, and a differential service. Moreover, the advisor asked if his car was rear wheel drive since the menu system didn't offer a front differential service so this was not simply a drop off keys and leave scenario as there was a full discussion of the services being performed. The client then signed the repair order authorizing the initial estimate and left. We had the car for over 5 hours and the client called in multiple times to ask about completion and was told they were still working on it but would be completed by the time promised of 1:30. Upon arrival to pick up the car, the service advisor went to collect the balance and the client refused to pay stating "I came in for an oil change bro. I wasn't listening to you bro, I'm not listening to you now bro and I'm not paying for ***!" The service advisor asked why would you authorize all of this work? Clearly you were listening since the discussion over his car being rear wheel versus four wheel was had and we told you the service would take over 5 hours unlike a typical 45 minute oil change. The client asked if we had a recording of him saying he authorized the work which we don't since we don't record customers because it's a 2 party consent state but the repair order was signed authorizing the full service. We take a signature as an agreement to perform work at a specific price which we presented to the client. The client reached across the desk to grab his keys and walked off stating he's not paying for ***. The belligerent behavior on our service drive got the attention of our service manager. He asked similar questions as to why the work was authorized but now you don't want to pay for it and the response was I wasn't paying attention. It's unfortunate that in a time like this that a client would use covid as an excuse to not pay attention to what he was signing. Please stay home if you are unable to fully comprehend what is happening at the present moment. You called and made an appointment, stood with the advisor for nearly 10 minutes going over scope of work, and then said you weren't listening as if that is a reasonable excuse. You don't go to a restaurant and order the most expensive bottle of wine, drink it, and then tell the waiter you're not paying because you didn't pay attention to the price. We know times are tough for many people and money is tight. We accept that and choose not to do business with this client in the future. If the response was "I had no idea that I was agreeing to that! I'm sorry for the confusion, what do we do now?, then we would accept the confusion or miscommunication excuse. Nothing of the sort happened so we refuse to do service for this client going forward. There was extensive work done to the car that was not paid for. With limited staff and time consuming measures in place to ensure employee and customer safety we don't have the time to perform extra work that isn't accounted for and wouldn't do extra work hoping to get something by a customer who wasn't paying attention.
For the record, the dealership paid the impound fee for his donated Jeep.
1. The business added Sound Credit Union as Lienholder on the Vehicle Title Application after I had signed the paperwork and left the dealership, despite the fact that I payed for the vehicle in cash and I am the legal owner. A dealer investigation form has been submitted to DOL.
2. The business did not process proper paperwork regarding their 90-day dealer warranty and tried to charge me for repair issues that were covered under their warranty.
3. Two weeks after vehicle purchase, issues with acceleration were brought to the dealer's service department's attention and diminished as "normal for this vehicle". 26 days after purchase of the vehicle, issues with the headlights turning on and off were noticed. Replacing bulbs did not fix the problem. Due to holidays, the dealer was notified of the issue 35 days after purchase. After a diagnostic the service department came to the conclusion that the issues were not a safety hazard and, rather than offering a loaner vehicle, sent me on my way home because the parts needed to be ordered. After contacting the dealership again (4 days after diagnostic) because all lights went out while driving at night, as well as other electric controls not working in the vehicle, the general Manager, Nicholas W finally acknowledged (after pressuring him with legal action) in writing that this issue was a safety hazard. The vehicle was picked up and the defective Body Control Module was allegedly replaced. The issues with acceleration and electronic controls in the vehicle not working were seemingly fixed. However, the headlights were still not working reliably and turned off randomly 1 day after alleged repair of the vehicle.
Due to all these issues I saw myself forced to trade the vehicle in at another dealership resulting in a $ 5,500.00 loss.
The Jeep was sold with a warranty from the dealership. The client had a concern which we fixed at no charge providing a loaner car and pick up and delivery service. A credit for future services was offered as a compensation for the inconvenience. The client lost trust in the Jeep and decided to trade it in on her own taking a substantial loss. The decision to trade vehicles is up to the owner which includes any potential gain or loss. We take no responsibility in the trade value accepted by the owner of the Jeep. No further action is necessary.
Complaint: ***
I am rejecting this response because:Considering that I had a witness with me during the said conversation, I am appalled but not surprised by the reply of this business. It reflects the various only reviews as well as my experience with them.
Sincerely
I did respond to the clients rebuttal stating that we are not taking any further action with this situation. The client is clearly upset but we resolved the issue with the vehicle and she took it upon herself to trade it in at her own discretion. We do not share in any loss or gain from the sale of someone's personal car transaction. The car malfunctioning is an unfortunate situation and the client lost trust in the vehicle. There is no more for us to do at this point so we will accept this as unresolved.
It's simple. Jeep had my car for 8 weeks and put a battery in it and had the nerve to charge me for the battery. I didn't authorize that ever. No one ever called me and told me that was going to happen. I brought it in for 3 issues. Those 3 issues were never once fixed, but instead I get a new battery out of the deal (that I DID NOT even need). Scam artists.
We refunded the cost of the battery. The communication on our part was poor and didn't receive the proper authorization to replace the battery.
Complaint:
***
I am rejecting this response because:
I have not yet received the refund. I was notified by Chris on Tuesday, October 29th, 2019 @ 3:34pm PST that the "check request has been submitted and pending approval. This process can take up to 5 business days."
While the brand's response says they have refunded me, the email is alluding that this process needs to be approved before a check can be sent. Happy to accept this once I have a check in hand.
Sincerely
Hi ***,Please set this case to resolved/accepted. I FINALLY received my refund check from AutoNation.Thanks
Worst service center ever. I brought the car I bought from the here to make repairs that were in the sales contract. They kept the car for nearly a week, made claims they fixed the issue. When I picked up the car nothing was fixed, and the car had 100 miles added to it.
Additionally they will not call you about the status of the car and do not answer their phones.
I did also have a pretty bad experience with the sales department here. They did a horrible job of keeping me informed about the process and kept making promises they were not able to keep.
Do not buy a car here or use their service department.
The car was purchased with 7500 miles. The customer stated the lane assist was inoperable and we had to drive the car to verify the issue as well as try to recalibrate. We suggest the client visit another Dodge dealership for service.
Went in for a test drive as part of a promotion of free $50 gift card. Ended up buying a car that was supposed to come with 1 yr free *** satellite radio for free, turns out I did not get the free gift card nor the free radio service that was promised to me.
No manager in the store is aware of the complaint until we got a notice from the Revdex.com. This is an easy correction if the customer would've reached out to the store. I'll gladly pay for the *** but the gift card promotion requires a form since it is administered outside of our dealership and the form is needed for redemption. Please let me know if the form is available.
SCAMMERS is the only word I can find to describe my experience working with the service department. Don't trust these guys and absolutely don't come here if you don't have to.
I purchased a backup camera to get installed with these guys. The only reason I didn't do it myself was because of convenience & it required the dealership to flash the radio unit in order for it to be able to receive the backup camera.
What should have been only a 1.5 hr job turned into 5 days of them giving me a bunch of B.S. and saying they needed to run tests to figure out why they were unable to get the camera to work.
Ultimately they could not complete the job, returned my car WITHOUT a working backup camera, AND still had the audacity to charge me for labor!!! This is coming from the Manager -- clearly they would rather have a few hundred dollars in their pocket vs now losing a customer for life.
They said if I still wanted it to work, I need to buy a new radio that costs over $1000!!! because their conclusion was that the radio is faulty. That I would have to buy the same model radio when everything else worked because they tested the camera on another car, triple checked the wiring, ran all diagonistics...etc. AND they gave me the guarantee that if I purchased this $1k radio that it will for sure work.
I took the car home, spent 30 min opening up the dash to check wiring going into the radio unit and immediately saw they connected the wiring to the radio harness incorrectly. So it took me 1 minute to fix that and then it worked!!!
I WONDER IF THEY DID THIS ON PURPOSE TO MAKE ME SPEND MORE MONEY KNOWING FULL WELL WHAT THE ISSUE IS AND LYING TO ME. Seems like a crazy coincidence when you figure they seemed very confident and even gave me a FULL guarantee that buying a new radio unit would be the solution. These guys are sneaky and UNTRUSTWORTHY
Wife took our 2015 chrysler 200 to the dealership for recommended 30,000 mile maintenance. She was told that Chrysler recommnded fuel injection cleaning as well as replacing the brake fluid. After I found out I contacted Chrysler and was told this was not the case. The manual also states that this is not recommnded. There is also grease on the headliner on the drivers side of the vehicle. Tried calling the service department and cant get anyone to call me back. Left 8 messages for the service employee Chad L to call me back.
I will refund the $300. The work was authorized and completed but if it's not to your satisfaction we will refund the charges. Thanks.
Nicholas W
General Manager
Autonation CDJR Bellevue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Geoff F
I purchased a 2009 *** from this dealership in the fall of 2016; since the car was used, I purchased the extended warranty, which I was assured I'd be able to cash-in (pro-rated amount), if I disposed of the car before the term of the contract. I was told it'd be an easy transaction, I'd just have to make a call and the refund will be on the way; and I should have it in hand in 3-6 weeks... Well, I sold the car in mid April of this year, I immediately went in and sat down with the finance guy to get my warranty (pro-rated) refund, and it's been over six months with no sign of my $ in sight! In April when I went to file for the refund, I signed the documents I was presented and I provided the odometer statement and proof of sale for the car.
Early in September, I had grown very frustrated with leaving messages for the finance guy and not hearing back, I called and expressed my extreme frustration to the receptionist and was passed on to Tom J, who assured me he would take care of the issue immediately and passed me al*** to Christopher H, who also explained that he is the national manager and he'd be able to expedite my refund; I did not hear back from Chris for several days, then I tracked him down and he told me he had not been able to do anything with my paperwork because I needed to get a release of interest from the bank in order to process my refund, well, it's been a month since I provided that release of interest and I have yet to receive even a response to my emails/calls; I have emailed, texted and called Tom several times with NO RESPONSE! I have emailed Chris several times with the same result...
The sales/finance team was so willing to pull me in when I was buying the car, once they had my money, their interest has been completely lost in keeping their end of the contract.
Our truck overheated on August 26th and we brought it to Dodge AutoNation Bellevue for service. Paperwork shows the we stated the engine temp pegged out hot and that we requested an inspection. The engines in these trucks have extensive history of failure due to overheating. Any experienced Dodge Ram mechanic who was informed this particular engine pegged out hot and did not test the engine prior to doing any repairs has failed in their obligation to due due diligence. They did not inspect the engine although we requested vehicle inspection. They replaced the radiator and thermostat and charged us $955.55 which we paid. They state (verbally) they test drove the vehicle for 5 miles, but the legal paperwork shows odometer in= odometer out. The truck died after 3/4 mile. Mechanics said it blew the head gasket and coolant entered the engine and destroyed it. The truck is now reduced to salvage value for metal. Mechanical experts inform us that it would be virtually impossible for an engine to heat to the point of failure and crankcase contamination in 1/2-3/4 mile of driving and that it is very likely the engine damage was there before or during repair. We are not asking for Dodge AutoNation to buy us a new engine, BUT WE ARE ASKING THEY REIMBURSE US THE $955.55 FOR REPAIRS. This dealership failed in their obligation to do due diligence by not inspecting the engine of the vehicle prior to implementing costly repairs (which will never serve us). We have written two letters and made 4 calls. They finally replied today and state they refuse to reimburse us and "its not our problem". This entity is already rated F on Revdex.com so I feel this is a systemic problem at this dealership.