AutoNation Chrysler Jeep Dodge Bellevue

Hello, I have attached letters The first one is the first letter that Autonation sent me with the wrong information about the vehicle that I sold them The 2nd letter has the correct info after I had explained to them that the first one was wrong The third attachment is a letter from Experian stating that the letter that was given to me is not sufficient enough to dispute the late payment on my credit report ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I contacted [redacted] on 09/16/to handle her concerns we have come up with a resolution to have a new loan with [redacted] Lending institution [redacted] at a lower rate then she originally had of 2.85% she is very happy, she is going to get that done today 09/17/with her lender ***We are truly sorry there was miscommunication with our staff and that [redacted] should have had a better experience with the dealership in handling her loan documentsSincerely.Terry F [redacted] General Manager Autonation CDJR Bellevue

Customer service is very important to us, so we’re sorry to hear that you were disappointed by the service you receivedOur Customer Relations department here at Corporate has received your complaint and it has been formally documentedAfter a thorough investigation with our dealership and discussions of this matter with appropriate parties – Unfortunately, University AutoCenter Ellensburg is a separate entity and not affiliated with AutoNationTherefore we cannot take the findings of AutoCenter Ellensburg under considerationIn order to form an assessment, the vehicle has to be diagnosed at an AutoNation facility with repairs done by AutoNation certified techniciansThere is nothing further we can do for you regarding this issue now that your vehicle has undergone repairs by a separate entityOur certified technicians stand behind their initial findings

In an effort to create goodwill we have produced a check for $and mailed it to our customer

Complaint: ***I am rejecting this response because: The vehicle should have been done right the first timeWhy would I accept trying to fix the vehicle again with no guarantee?Sincerely,*** ***

Good Morning,
We do have every client sign the day return policy it is in the paperwork, I do agree we have a lot of forms that the state, department of licensing, and the Federal government require, we give a copy of each so the client can take the time to read what they sign, they are also told what they are signing at the time of documentation, We do apologize for any inconvenience

Complaint: ***I am rejecting this response because: it shouldn't matter where I took it or who discovered the damageThe damage was done by their technicianThey should be held liable. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
KBB's values are not relevantThe day policy is a jokeI expressed not being satisfied with the sales process within a few days after the saleNo representative expressed anything regarding a day policyTheir strategy is to have you spend days reading the stack of papers signed to locate that exact day policyBasically, the dealership personnel will smile and pat you on the back until days have passedWho in their right mind would trade a newer car for an older car, lose equity in their original car and have a $21k loan for a vehicle arguably worth less than $10k? What salespersons and dealer would see this process taking place and not stop all parties to clarify all and everything that is taking place? Obviously a unprotected consumer and a sales team looking for an opportunity to make money by rushing the process and not disclosing ALL the numbers in a legible fashionThere is nothing wrong with making money in the car industryThe problem is when the sales profit is the only goal and sales teams like this one lose sight of right and wrongCiting KBB wholesale values is not how you solve this; show exactly what you purchased the Dodge for and exactly what you Sold the Kia forShow where in your paperwork it clearly states on one page (not a stack of pages) the Kia offered travalue, the negative equity from the projected Kia trade-in, other fees to trade if any, the projected agreed upon Dodge price OUT THE DOOR, the estimated loan balance, the total losses due to interestDo not act like you are my fiduciary at the sales table, shuffle pages and go back and forth to your other sales guys, and puff as though your brokering a fair dealWhat kind of training are these showroom sales people even getting?
Sincerely,*** ***

I have talked with Mr***
I Provided him with a letter to the Credit agency detailing the issueHe sent me the below Email with two corrections that I made and re sent
Leith L
* * * * * * * *
whoisdane.com | whoisdane.photography | whoisdane.consulting | melangemediasolutions.com
[***.***] @ [gmail.com] [whoisdane.photos]
Follow Me: LinkedIn | Facebook | Twitter | Instagram
On Wed, Dec 7, at 4:PM, *** *** wrote:
Thanks for sending this overSome amendments need to be made on it, please=
It was not an m37, it was an M35x
Thank you

Hello,
 
I have attached 3 letters.  The first one is the first letter that Autonation sent me with the wrong information about the vehicle that I sold them.  The 2nd letter has the correct info after I had explained to them that the first one was wrong.  The third attachment is a letter from Experian stating that the letter that was given to me is not sufficient enough to dispute the late payment on my credit report. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

We offered to pay for the New issue/engine work. He requested to look and buying vehicle options. He Chose a New Jeep Grand Cherokee. I worked the deal out personally with the client. I told him if he does not but a vehicle I would fix his car at NO cost to him. We was very aware of this. ...

He chose the New Jeep, Thanked me for the help.
Leith L[redacted] GM

Complaint: [redacted]I am rejecting this response because: I have a letter from Experian stating that their letter that they give me will not reverse the damage that they have caused.  Sincerely,[redacted]

Good Afternoon,
Mr. [redacted] purchased his 2013 Dodge Journey last year 02/19/2015
Price he paid for the Journey was $14,992 KBB wholesale was $14,136
Trade Value was $19,000 The value was determined  buy bids form 2 different Kia Stores The Customers Payoff for the trade was $22408...

difference added to loan was $3408.51
Customers down payment was 0
The vehicle purchased was a Factory Certified Pre-owned vehicle backed by the factory at know charge to the customer.
We have a 3 day return policy that is signed by every client it is part of our process which gives each client time to make sure they made a good decision.
The client purchased a Chrysler Extended Service contract to extend the factory warranty which on the bumper to bumper last 3 month or 3,000 miles, the power train is 7ys 100,000 mile coverage minus the current miles form date of delivery
These are the facts of the purchase we have all documents to show these facts, our goal is to treat all of our client with the upmost transparency, and clarity. Best Regards Terry F[redacted] General Manager CDJR Bellevue

In an effort to create goodwill we have produced a check for $200.00 and mailed it to our customer.

Customer service is very important to us, so we’re sorry to hear that you were disappointed by the service you received. Our Customer Relations department here at Corporate has received your complaint and it has been formally documented. After a thorough investigation with our dealership and...

discussions of this matter with appropriate parties –
Unfortunately, University AutoCenter Ellensburg is a separate entity and not affiliated with AutoNation. Therefore we cannot take the findings of AutoCenter Ellensburg under consideration. In order to form an assessment, the vehicle has to be diagnosed at an AutoNation facility with repairs done by AutoNation certified technicians. There is nothing further we can do for you regarding this issue now that your vehicle has undergone repairs by a separate entity. Our certified technicians stand behind their initial findings.

I contacted [redacted] on 09/16/2015 to handle her concerns we have come up with a resolution to have a new loan with [redacted] Lending institution [redacted] at a lower rate then she originally had of 2.85%  she is very happy, she is going to get that done today 09/17/2015 with her lender...

[redacted]. We are truly sorry there was miscommunication with our staff and that [redacted] should have had a better experience with the dealership in handling her loan documents. Sincerely.Terry F[redacted] General Manager Autonation CDJR Bellevue