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Autonation Chrysler Jeep Dodge Savannah

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Autonation Chrysler Jeep Dodge Savannah Reviews (5)

Company called and stated that the issue is resolved.

In February 2017 Mr. [redacted]'s 2012 Ram 2500 was brought to AutoNation CDJR S. Savannah with a complaint that the transmission would not pull. We performed initial diagnostics and found a fault code (P0731) which indicated "Gear Ratio Error in 1st". The factory diagnostic steps were then followed...

that led us to the faulty Engine Control Module. During the diagnostic process all sensors were checked as well and functioning properly. It is our position that all repairs performed were within factory guidelines and procedures. I would be happy to meet with Mr. [redacted] and the technician that performed the work.  Sincerely,[redacted]

this is by no means exceptible. As I live in MT my Dodge dealer has already confirmed all the things I stated and as your Revdex.com grade is incredibly poor! I’d suggest making this right and I don’t mean making anymore empty verbal responses. If you decide that having a conversation like to be a “professional “ business and call me [redacted] and maybe we can come to an agreement. If not I will have to peruse other more drastic options! [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I would be happy to have a meeting with the customer and technician to review FCA's diagnostic procedures to ensure everything was done in accordance with factory procedures and guidelines.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I reject due to the fact this dealership wasted my time and made me sign the wrong paperwork for another vehicle and continued to lie to not only me but the salesperson who was working with me. My salesperson has no clue my vehicle was sold. For whatever reason he was unaware is not my fault but at the end of the day they did nothing to accommodate for me not having the truck I supposedly purchased that took 4 hours out of my day at your dealership negotiating. My salesman told me a date the truck should be there and low and behold it was not there on that date. I then asked the dealership for assistance until I got my truck and they declined in my opinion is horrible customer service because if I am willing to spend my money purchasing a vehicle from you I would at least like to know they in return if my vehicle ever does malfunction or need service from the dealer that they would be willing to not inconvenience me by taking my vehicle in without provide me a temp vehicle. The worst part of the complaint is when the sales manager got very sarcastic and pushed me to a point where as I had to use absurd language to get him to understand my side of the arrangement. He acted very unprofessional and basically told me I would get the truck pretty much when they decided to go pick it up and release it over to me. He also complained about he was short on drivers to go get the truck as if that was supposed to be my fault. Long story short no one at that dealership besides my salesman Mr Andre showed any type of concern or care about me receiving my truck. I took a 2 hr drive to go get the truck that’s it was gon take them a full week to go get and they feel as though the provided great customer service, I don’t think so. The experience as a whole was very poor and someone needs to do some retraining on there staff to learn how to treat a paying customer. I got what I wanted in the end regardless but that doesn’t erase the fact that it took for one particular dealership to treat me like trash while the other dealership was very happy for my business and delivered everything as promised. I know I’m not the only person this dealership has mistreated and it shows in the rating of a D+ on this website and as I stated before, had I would have known that I would have never went in there but trust and believe that I will go out of my way to make sure everyone I cross will know how bad of a dealership this is until they decide to treat their customers better than what I encountered.

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