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AutoNation Collision Center Buena Park

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AutoNation Collision Center Buena Park Reviews (1)

I was recommended by Mercedes to take my car into Auto Nation Collision Center in Santa Clara, CA to fix my bumper and trunk after being rear ended. It took them 38 days to finish the task. When I finally got my car back, the trunk did not close correctly. They had to send it back the production line to get it fixed. After waiting for another 30 minutes, they brought the car back. Trunk closed a bit better but was not fully restored to the original condition they promised. In addition, there was purple ink splattered on the exterior of my car. Thankfully, it was not permanent and was able to get it off. Their customer service was awful. They didn't seem to think there was a problem with my car. Minimizing their screw up. The person that was handling my case didn't want to speak with me and deferred to the front desk person. Overall, I would have to say this is absolutely the worst experience I ever had with an auto shop. I'm appalled that Mercedes would recommend this type of establishment. I already made a complaint with Mercedes as well regarding Auto Nation.

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Address: 6700 Auto Center Dr, Buena Park, California, United States, 90621

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