AutoNation Collision Center North Houston

The vehicle for [redacted] started out with repairs being covered by [redacted] After multiple supplements with [redacted] and our company telling them that the vehicle would be an economic total loss [redacted] reached their policy maximum at $and walked away from the claim informing us to contact the customer ( [redacted] **) that he would have to continue the repairs under his own under insured policyWe waited for his [redacted] company to take over the claim and they eventually sent out a third party appraisal company to handle [redacted] **’s claim The appraiser that came out wrote and initial estimate and agreed that the vehicle should be a total loss but didn’t leave and estimate After several weeks with no communication from [redacted] **’ [redacted] we contacted them to find out what they had decided to doAt this point we had no communication and no paper work (estimate for repairs)We were then asked to write and estimate and send it to themWe did and were told to just get [redacted] **’s car repaired and they would take care of the cost We called and informed them that there were additional repairs that were needed and asked if they were going to send their adjuster back to look at the vehicle and were told again to get the repair completed and they would take care of the cost again with out sending their appraiser After repairs were completed and we sent [redacted] **’s [redacted] company the final bill we were told the vehicle was a total loss and they wouldn’t pay for the repairsWe reminded them that we had told them the same thing before we had resumed repairsThis was on October We finally had a talk with the company’s adjuster handling the file and finally on December the 10th we received the first paper work that their appraiser had done We had been covering a rental car for [redacted] because his [redacted] didn’t supply one for him and we were asked to keep paying for that rental for a few more days while they figured out the claimWe finally had to have the customer turn in the rental because his company hadn’t taken care of paying for the claim [redacted] **’s vehicle was complete on October and we have been waiting on payment from his [redacted] company

[A default letter is... provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.

The vehicle for [redacted] has been completed and delivered back to the customerThere were several delays in the repair but we had supplied [redacted] a loaner car for the length of the repairs and waived her $deductible I feel that we did everything in our power to accomadate the customer and bring her vehicle back to pre accident conditionI understand her frustration with the proces and with the repairs running $16,it was a very intensive repair

In response to the complaint, Mr[redacted] came in to pick up his car and found several items that he said were wrong with his car that were not included in the insurance repair
"">We told Mr[redacted] that we would address his concerns at no charge and that we would deliver his vehicle to his home
We completed the addition repairs and delivered his car to his home where he took possession of the car after he had inspected it and found everything to his satisfaction on May the 21st
As far as I know Mr[redacted] has not had any concerns since he received his vehicle
[redacted]
Bill Sloan [redacted]

After reviewing Mr. [redacted]'s complaint I feel that we owe him the refund of 231.41.
I called and left a message today for Mr. [redacted] to get his preference on where to send the refund and to get  a copy of the rental bill.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The vehicle for [redacted] has been completed and delivered back to the customer. There were several delays in the repair but we had supplied [redacted] a loaner car for the length of the repairs and waived her $500.00 deductible.
I...

feel that we did everything in our power to accomadate the customer and  bring her vehicle back to pre accident condition. I understand her frustration with the proces and with the repairs running $16,000.00 it was a very intensive repair.

The vehicle for [redacted] started out with repairs being covered by [redacted]
After multiple supplements with [redacted] and our company telling them that the vehicle would be an economic total loss [redacted]...

reached their policy maximum at $25000.00 and walked away from the claim informing us to contact the customer ( [redacted]) that he would have to continue the repairs under his own under insured policy. We waited for his [redacted] company to take over the claim and they eventually sent out a third party appraisal company to handle [redacted]’s claim.
The appraiser that came out wrote and initial estimate and agreed that the vehicle should be a total loss but didn’t leave and estimate.
After several weeks with no communication from [redacted] we contacted them to find out what they had decided to do. At this point we had no communication and no paper work (estimate for repairs). We were then asked to write and estimate and send it to them. We did and were told to just get [redacted]’s car repaired and they would take care of the cost.
We called and informed them that there were additional repairs that were needed and asked if they were going to send their adjuster back to look at the vehicle and were told again to get the repair completed and they would take care of the cost again with out sending their appraiser.
After repairs were completed and we sent [redacted]’s [redacted] company the final bill we were told the vehicle was a total loss and they wouldn’t pay for the repairs. We reminded them that we had told them the same thing before we had resumed repairs. This was on October 31.
We finally had a talk with the company’s adjuster handling the file and finally on December the 10th we received the first paper work that their appraiser had done.
We had been covering a rental car for [redacted] because his [redacted] didn’t supply one for him and we were asked to keep paying for that rental for a few more days while they figured out the claim. We finally had to have the customer turn in the rental because his company hadn’t taken care of paying for the claim.
[redacted]’s vehicle was complete on October 31 and we have been waiting on payment from his [redacted] company.