AutoNation Ford Gulf Freeway

Customer came to the Dealership today and we were able to sell him a truck at the price and payment he requested.
He is happy with the outcome.
Thanks
Tania E[redacted]
General Manager

NOPE! Don't take your vehicle to be serviced here!! All the staff is really nice, great with excuses.. nice service desk people, I can tell they deal with angry people on a daily basis. The mechanics damaged my vehicle while performing interior work. The repairs have had EXTREMELY SLOW TURNAROUND times.. Expect them to keep your vehicle for 1-2 weeks if you need an alignment, and the same if you need the pc updated(new fords need to be updated from time to time). On top of the other facts, they kept my vehicle past the warranty date then call and tell me I now have to PAY out of pocket for all the warranty work.. thanks Ernest [redacted] Rep* But, not to worry, because I'll get a discount, madness. This dealer needs more trained mechanics and/or to take in less vehicles. The volume they are trying to complete is impossible and it falls on the customer when they can't produce in a timely manner.

We were able to take care of the customer and made this deal right.
It was definetely a mistake on the stock number that we orginally worked the deal but we assumed the responsability.
Customer took delivery of her new Expedition at the numbers that we originally agreed on.
I...

just talked to Mrs. Romolo and she is extremely happy now.Tania E[redacted]
General Manager
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I want to thank the dealership for working with me on this matter.

I just talked to the customer and explained to him our CPO and recon process. He was disappointed about the way the Used Car Manager handled him and I apologized for that.
We did do a good walk around when we sold Mr. [redacted]  the vehicle and he noticed some...

other things that were wrong with it at the time of purchase and we took care of them.We weren't aware of  any extra damage on the truck at the time of delivery. AutoNation does have a 3 day money back guarantee for all the customers that buy a used car to avoid issues like this one.
The 3 day money back gives  the customer the opportunity to make us aware of any issues in the vehicle within in three days so we can either take care of them or bring the vehicle back.
Unfortunately it is too late for us to do anything in the vehicle. It is a used car and the customer understood that some of those issues can occurred on a pre owned vehicle.
I promised the customer that I  will address the way my Manager talked to him tomorrow to make sure this kind of behavior doesn't repeat.
He was good with my explanation and we should be good to go.
FYI
I attached a  legal document signed  by the customer that shows that we didn't owe him anything when he purchased the vehicle.
 
Tania [redacted]
General Manager

Attached is a copy of the purchase order signed by Mr. [redacted] in which the price is $43596.66 after the rebates. Customers are given time to review documents signed to make sure they are comfortable with the price, payments, etc. We do not force customers into vehicles if they are not comfortable...

with the price. We also do not go by verbal agreements, everything we do, we do it in writing to avoid any type of misunderstandings. Also, it took 3 days for the customer to make me aware of the discrepancy on the purchase order. Usually, these type of issues  are addressed at the the time of purchase while they are here with the salesmen and finance managers. As far as the $500 deposit, it has been refunded. The reason it took a while to do so, was because we did not have his credit card on file. We requested the credit card information, in order to refund him, without it, we are unable to refund any credit cards with out the proper information.
As you can see there was no deceptive tactics used to sell Mr. [redacted] his vehicle.
Please help us remove this bad review.
 
Thank you,
[redacted]
General Manager

On March 30th, I purchased a vehicle from Autonation in Houston. On May 24, I received a message from the dealership saying I needed to call them concerning a problem with taxes. We were out of the country and didn't return until May 29th. I called the dealership on May 30th but no answer (assuming closed for Memorial Day). May 29th was also the day the paper tag expired, in which I had yet to receive plates and had no idea why. On May 31st, I returned the call concerning the taxes to be told that I owed more taxes. After inquiring as to why when I had specifically given them my zip code and informed them that I lived outside the city limits so my taxes were different, I was told that sometimes a general percent (in my case 6.25%, like when was the last time our taxes were this low??? Really????) is used and another fee that is charged will generally cover any extra, but in my case it was quite a bit more and I needed to pay it. Well, I did not until I further investigated this on my own. I also let them know that this is not a very good way to do business, but I was assured that this happens quite often and it wasn't out of the ordinary. Still wondering why I am finding this out almost 2 months after the purchase!!! Well, I learned that a dealership has 40 days to file the paperwork and after that penalties occur and interest. My paperwork was filed late and penalties and interest had been added to the taxes...... $167.28 worth.
After two days of many phone calls and making them aware of the penalties, they agreed to take that amount off along with some other fee, which was not the actual taxes, they finally gave me an amount closer to what actually had not been paid and they finally accepted the amount that I calculated I owed in taxes only. I certified mailed them a check on June 2nd and am still waiting on my plates. While waiting, my son, of whom I bought the truck for, has now gotten stopped for a seatbelt check while on his way to work. He was wearing his seatbelt, but got a ticket for an expired plate!!!! ALL BECAUSE THIS DEALERSHIP FILED THEIR PAPERWORK LATE AND CONTACTED ME TWO MONTHS AFTER MY PURCHASE CAUSING THE PAPER PLATES TO EXPIRE WHILE THEY HAVE THE REAL ONES IN THEIR POSSESSION!!! Not a satisfied customer and DEFINITELY NOT A WAY TO DO BUSINESS!!!

I will be more than happy to sell you the truck at Xplan.
Please be kind enough to ask for  me and I will personally take care of you.
I will show Xplan pricing from the get go.
 
Thank you
Tania E[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I am not satisfied with the response from the business.  It seems that attempting to change the after market parts to original parts is going to only solve part of the problem, this also confirms that we were mislead this to be a certified Ford vehicle And a flex E85 fuel vehicle as well.   Again,  according to the Certified Ford claims -- ALL CERTIFIED VEHICLES have GENUINE FORD PARTS.  I am still stuck with a low quality and unevenly placed sunroof.  On [redacted] my [redacted] notified the service advisor that it is not just the aftermarket parts, but the entire vehicle is a problem and the dealerships deceptive practice is the problem.  The service advisor then replied " I will let my sales team know".   Offering this deal to me is a cover up of a non-certified vehicle, this does not resolve my complaint.   
If this vehicle had been thoroughly inspected the service team should not have allowed this truck to have parts on it indicating it was a flex fuel E85 vehicle as well as all the aftermarket parts. 
This certified vehicle has not given me the "piece of mind" that we pay for versus buying a cheaper used vehicle.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Yes as stated your company "should have been aware of this issue at the time of delivery" instead I, the consumer, was not made aware of the problem until I found it 20 days later.
Regards,

I just talked to the customer and I will send a towing truck to pick up the vehicle from her house.
It is unfortunate that vehicle keeps breaking down. We will fix it right and we will put the customer on a rental car while we fix it.
We will not charge the customer one dollar for the repairs. 
 
Tania E[redacted]
General Manager