Initial Business Response / [redacted] */ There was an issue at our corporate offices and the check was never sent, I have spoken to [redacted] and the check will be overnighted tomorrow
Initial Business Response /[redacted]/
There was an issue at our corporate offices and the check was never sent, I have spoken to [redacted] and the check will be overnighted tomorrow.
We are working with the customer that traded the vehicle in to get the proper negotiable title to the vehicle. We have recently given the [redacted] a loaner vehicle until this is completely sorted out. As we do not have a resolution yet I will keep all parties informed.
Complaint Response Date...
Initial Business Response /* (1000, 5, 2015/05/07) */
I have spoken with [redacted] and we are working on an acceptable resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ford is working with [redacted] on...
fixing the warranty correction and should have it done before the end of this month.
I have not been able to reach Mr. [redacted] today, but I have cut him a refund check and it is being sent overnight mail tomorrow and he should receive it Wednesday.
I have followed up with the request for cancellation and it has been completed. The amount of $2,920.05 was credited to the Ford account for the cancellation of warranty on 02/22/2016. I apologize for the delay in cancellation and if there is anything else that I can do please call me...
Complaint: [redacted]
I am rejecting this response because: autonation ford did the math and gave me a price to pay that I paid in full. I'm not sure how they could forget 500 dollars and then go after me to get it days after. I think if your a financial department you should have competent individuals doing basic math and giving their customers the right numbers the first time.
Sincerely,
[redacted]
He did not pay in full as he states he did, that is why we needed to collect the balance due. If we overcharged him $500 on his credit card I am absolutely sure he would want the money refunded and we would honor that immediately. This is no different, he owed the money, we collected the balance, end of story. If he really thought he did not owe the balance, he would not have come in to pay it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have spoken with [redacted] several times and we have serviced the transmission on her 2015 [redacted]s. This is a warranty issue which we will continue monitor with [redacted] along with Ford motor company.
Initial Business Response / [redacted] */ There was an issue at our corporate offices and the check was never sent, I have spoken to [redacted] and the check will be overnighted tomorrow
Initial Business Response /[redacted]/
There was an issue at our corporate offices and the check was never sent, I have spoken to [redacted] and the check will be overnighted tomorrow.
We are working with the customer that traded the vehicle in to get the proper negotiable title to the vehicle. We have recently given the [redacted] a loaner vehicle until this is completely sorted out. As we do not have a resolution yet I will keep all parties informed.
Complaint Response Date...
bumped because: Data Base Migration
Initial Business Response /* (1000, 5, 2015/05/07) */
I have spoken with [redacted] and we are working on an acceptable resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ford is working with [redacted] on...
fixing the warranty correction and should have it done before the end of this month.
I have not been able to reach Mr. [redacted] today, but I have cut him a refund check and it is being sent overnight mail tomorrow and he should receive it Wednesday.
I have followed up with the request for cancellation and it has been completed. The amount of $2,920.05 was credited to the Ford account for the cancellation of warranty on 02/22/2016. I apologize for the delay in cancellation and if there is anything else that I can do please call me...
directly at [redacted]
Complaint: [redacted]
I am rejecting this response because: autonation ford did the math and gave me a price to pay that I paid in full. I'm not sure how they could forget 500 dollars and then go after me to get it days after. I think if your a financial department you should have competent individuals doing basic math and giving their customers the right numbers the first time.
Sincerely,
[redacted]
He did not pay in full as he states he did, that is why we needed to collect the balance due. If we overcharged him $500 on his credit card I am absolutely sure he would want the money refunded and we would honor that immediately. This is no different, he owed the money, we collected the balance, end of story. If he really thought he did not owe the balance, he would not have come in to pay it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have spoken with [redacted] several times and we have serviced the transmission on her 2015 [redacted]s. This is a warranty issue which we will continue monitor with [redacted] along with Ford motor company.