We apologize for any inconveniences that this may have created for Mr*** [redacted] , our Customer Relations Manager, ordered and shipped the charging bag after receiving this complaintWe appreciate Mr***'s business and again, we apologize for the problem.Warmest regards, [redacted] General Manager AutoNation Ford Lincoln
Complaint: [redacted] I am rejecting this response because: Mr [redacted] ' proposition is just about to make as much money as he can, but not to solve the issueI am the one who creates the problem, but still willing to lose some money to bring this matter to a close Here is what happened: I went to the dealership on August 13th to trade my sienna for the 4runner early in the morning on august 14, I realized the 4runner was not the right vehicle for me at around 7th on august 14, I chatted with a representative of Autonation online explaining my situationshe told me they might helped minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted] Mr [redacted] was the one who answered firsthe came up with comparing the gas mileage between the sienna and the 4runnerIn addition to that, he did not wanted me to bring the 4runner back by saying " Your deal was financed by [redacted] last night" later on, I received a different Message From Mr [redacted] saying to come so we can talk Around pm on august 14th, when I got there Mr [redacted] asked me about what I wantedI told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen the answer he gave about that was to asked me to go out there to look for another carI went out there then came back to tell him that I did not find anythinghe met me on my way back to himI explained him that there was nothing for meThen, he took me back and started to pick other car for methen he showed the CRVafter I drove it, I came back to let him know I did not like itI handed the key to another [redacted] and told him that I did not like it the salesman I handed the key to told me that he was going to see if Mr [redacted] had something to tell metha [redacted] came back with nothing I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everythingthe next morning August 15th, I told Mr [redacted] that I could not keep the 4runnerI asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want itBoth 4runner and CRV are not the right vehicle for me here is my pro
Complaint: [redacted] I am rejecting this response because: From: [redacted] Date: Wed, Oct 8, at 5:PM Subject: RE: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] to Revdex.com Mr [redacted] has never made any attempts to resolve the issueAll he wanted to do is to make me pay the consequences for what him and his team did, snd get the most out of this situation Mr [redacted] came up with all kind of things to justify what he didAll the messages he's sent are saved and almost all of them is not accurate I am not the one who created the situation, but willing to lose some money to save credit I owed about $on the SiennaBecause of this situation, he asked me to pay around $15,for itNoone will accept thatI am the one creating this situation I would ask you to take the necessary action to make Mr [redacted] take his responsility regarding my situation [redacted] Date: Thu, Oct 9, at 7:PM: To Bettter Business Bureau I went to the dealership on August 13th to trade my sienna for the 4runner early in the morning on august 14, I realized the 4runner was not the right vehicle for me at around 7th on august 14, I chatted with a representative of Autonation online explaining my situationshe told me they might helped minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted] Mr [redacted] was the one who answered firsthe came up with comparing the gas mileage between the sienna and the 4runnerIn addition to that, he wanted me not bring the 4runner back by saying " Your deal was financed by [redacted] last night" later on, I received a different Message From Mr [redacted] saying to come so we can talk Around pm on august 14th, when I got there Mr [redacted] asked me about what I wantedI told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen the answer he gave about that was to asked me to go out there to look for another carI went out there then came back to tell him that I did not find anythinghe met me on my way back to himI explained him that there was nothing for meThen, he took me back and started to pick other car for methen he showed the CRVafter I drove, I came back to let him know I did not like itI handed the key to another [redacted] and told him that I did not like it the [redacted] I handed the key told me that he was going to see if Mr [redacted] had something to tell metha [redacted] came back with nothing I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everythingthe next morning August 15th, I told Mr [redacted] that I could not keep the 4runnerI asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want itBoth 4runner and CRV does not meet my need Please,those guys did bad to me and I really want your help here is what Mr [redacted] told my lawyer my team is fast on refund [redacted] wanted to exchange the 4runner for a CRV when [redacted] came back, the 4runner have already had miles on it [redacted] was satisfy with the 4runner to prove all that, sometimes he took the times off the messages or look for piece of text message that could help himnone of these messages is true Please, I want your help Revdex.com
We are very sorry that Mr [redacted] is unhappy with his purchase, but we have dealt very fairly with Mr [redacted] and his attorney in an attempt to resolve this issueMr [redacted] entered into a legal contract when he purchased the 4Runner and we have honored all the terms and conditions of that contract, now he must do the same We will stand by our offer to trade the Runner for the Sienna at the terms we presented to his attorneyWe have held the Sienna for him, but we must dispose of this vehicle within the next days, at which time the offer will be withdrawnMr [redacted] is welcome to contact me at [redacted] to discuss this issue Thanks, *** [redacted] AutoNation Ford Lincoln
Mrs***, We are very sorry that Mr [redacted] doesn't agree with our decision on this matterWe have made several attempts to resolve this issue but unfortanetly, it appears we can not meet Mr [redacted] 's terms so we will move forward with disposing of the Sienna Regards, *** [redacted] [redacted] AutoNation Ford Lincoln Orange Park
***, Once again, we are very sorry that Mr [redacted] doesn't agree with the business decision made by me and my teamWe provided all the documentation to Mr [redacted] 's attorney and the Revdex.com justifying our decision and several counter offers to provide Mr [redacted] with a viable solutionMr [redacted] pursued legal help to resolve this issue and based on the information provided, the transaction was handled properly and his attorney felt we dealt with him within the legal parameters of contract law As I mentioned in my previous responses, we have offered several scenarios that we felt were viable and are still willing to work with Mr [redacted] to get him out of the 4Runner, but so far he has rejected all offers Regards, *** [redacted] [redacted] AutoNation Ford Lincoln
Complaint: ***
I am rejecting this response because:
Let's be clear about this, Mr *** is not trying to fix anything, Mr *** is just trying to make as much money as he can from this situation
Mr *** is not worried about anything and he does not have to, because he won't be affected by this situation
I cannot do anything against themFor now, my only resort is Revdex.com
I talked to the bank on Monday about repossessing the 4runnerthe lady told me about all the bad consequenses it will have on meI told her I do not have any choiceShe also told me I am in grace period until october 7th
here is my other proposition
I will pay the difference from the Sienna's loan payoff
I will discuss all the the non reimbursable fees with them
I will discuss the mileage I added on the 4runner
I want to get my $down back
they can keep both the sienna and the 4runnerwith these two cars, they can make as much as they want
I think this is a good proposition to resolve this problem they created
I cannot accept Mr ***'s propositionIf that is all Mr *** can do, he does not have to wait for working days to sell the Sienna
Regards,
*** ***
We apologize for any inconveniences that this may have created for Mr. [redacted], our Customer Relations Manager, ordered and shipped the charging bag after receiving this complaint. We appreciate Mr. [redacted]'s business and again, we apologize for the problem.Warmest...
regards,[redacted]General Manager AutoNation Ford Lincoln
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am very happy that you give a lot importance to my case. To tell you the truth, I took a lot of time to analyze everything those guys say and try to know who I am dealing with. None of what they say is acurate. I can tell you that I am extremely angry in regard to how these guys handle everything.
1. To prove to my lawyer that I was happy to keep the 4runner, Mr [redacted] just took part of my text message, took the time off, and sent it to my lawyer.
2. They told my lawyer that I just wanted to exchange the 4runner for another car. This is completely inacurate. When I got there on August 14th, Mr [redacted] asked me about what I wanted. I told him in this language " please undo everything and I am willing to pay all fees if necessary". then they started making go to the parking lot and comparing gas mileage . I did ask to compare gas mileage, I just wanted them to take their 4runner back and undo everything.
3. when I told Mr [redacted] that I do not like anything here, he took me back and started picking another car for me. finally he showed me a CRV. I came back with the CRV and told another salesman, whom he said called MR [redacted], that I do not like it. when I took the 4runner to leave the place, Mr [redacted] told me that he wanted to know if Mr [redacted] had something to tell me. he came back with nothing.
4. According to an email, Mr [redacted] said I told Mr [redacted] that I drove 200 miles per day which exceed the "150 miles money back". this is completely inacurate. I never said that. I drive about 90 to 100 miles per day. I told my lawyer that it is simple to find that out, he can simply divide the miles on the 4runner by the number of days I have it. if it is a little bit higher it is because I have to go [redacted] and other places.
5. Regarding the CRV's text message, on my way back home I was fighting with myself. I said that they did not want to take the 4runner back and undo everything, the crv is too small for me, and the 4runner is using too much gas and there is not enough space. I text them for the crv which I really did not want, but after I realized that the price was going to be too high even after their discound, I decided not to take it. I went there, they all see me but decided not to discuss the CRV because I won't be able able to handle the bill and it won't meet my need.
6. what they are doing now is choosing part of the text message that they like and attach it to their letter.
I proposed them that I am willing to pay for miles I added on the 4runner and for the refurbish of my sienna, which they rejected. how can you ask me to pay that much for my car that I only owed about 5,300 dollars on? I really do not understand where Mr [redacted] come from with that proposition to pay me the extra 1MPG thing. I did not ask them to compare the 4runner with the sienna, I just asked them to undo everything and get their 4runner back. I am willing to discuss evrything with you about this matter. I mean you can ask any question about everything they say and I ll answer you. I have the complete text messages, not part of it.
my situation is very complicated now. I owe my lawyer a lot of money. I have other obligations, which make me uncapable to deal with the 4runner. I already called[redacted] and asked them to repossess the 4runner. They already told me about all the consequences, which I cannot do anything about them. I should send the first payment on september 27th. They told me I am in grace period until October 7th. my english is not that good. please feel free to ask explanations for anything that is difficult to understand.
Regards,
[redacted]
Mrs. [redacted],
We are very sorry that Mr. [redacted] doesn't agree with our decision on this matter. We have made several attempts to resolve this issue but unfortanetly, it appears we can not meet Mr. [redacted]'s terms so we will move forward with disposing of the Sienna.
Regards,
[redacted]
[redacted],
Once again, we are very sorry that Mr. [redacted] doesn't agree with the business decision made by me and my team. We provided all the documentation to Mr. [redacted]'s attorney and the Revdex.com justifying our decision and several counter offers to provide Mr. [redacted] with a viable solution. Mr. [redacted] pursued legal help to resolve this issue and based on the information provided, the transaction was handled properly and his attorney felt we dealt with him within the legal parameters of contract law.
As I mentioned in my previous responses, we have offered several scenarios that we felt were viable and are still willing to work with Mr. [redacted] to get him out of the 4Runner, but so far he has rejected all offers.
Regards,
[redacted]
I’m sorry I have not responded before now on Complaint ID # [redacted], but as you can see by the attached
documents we have been trying since September 2nd to reach a reasonable solution to Mr. [redacted]’s
complaint.
Mr. [redacted]’s attorney, [redacted] and I presented what I feel were...
terms that would be reasonable for both
parties in trading his 2005 Toyota 4 Runner for the 2006 Toyota Sienna. Mr. [redacted] was not agreeable to any
of the terms or other vehicles that were presented to him. The text, e-mails and other documents in the
attached PDF file clearly show that Mr. [redacted] didn’t ask to exercise his “3 Day Money Back Guarantee”
option until well after the 3 day, 150 mile period had expired. Even though it was beyond the allowed time,
we attempted to resolve his concerns and find a different vehicle that would fit his needs, but he would not
agree to the terms.
As you can see by Mr. [redacted]’s last e-mail to me, he is satisfied with our attempt to rectify the situation and
feels Mr. [redacted] may not have understood the terms and conditions of the 3 Day Money Back Guarantee and
he doesn’t have a legal claim against our company.
Please let me know if you need additional information from me to close this complaint.
Warmest regards,
[redacted]
AutoNation Ford Lincoln
Of Orange Park
[redacted] Office
Complaint:[redacted]
I am rejecting this response because:
Mr [redacted]' proposition is just about to make as much money as he can, but not to solve the issue. I am the one who creates the problem, but still willing to lose some money to bring this matter to a close.
Here is what happened:
1. I went to the dealership on August 13th to trade my sienna for the 4runner
2. early in the morning on august 14, I realized the 4runner was not the right vehicle for me.
3. at around 7th on august 14, I chatted with a representative of Autonation online explaining my situation. she told me they might helped.
4. minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted].
5. Mr [redacted] was the one who answered first. he came up with comparing the gas mileage between the sienna and the 4runner. In addition to that, he did not wanted me to bring the 4runner back by saying " Your deal was financed by [redacted] last night".
6. later on, I received a different Message From Mr [redacted] saying to come so we can talk.
7. Around 3 pm on august 14th, when I got there Mr [redacted] asked me about what I wanted. I told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen.
8. the answer he gave about that was to asked me to go out there to look for another car. I went out there then came back to tell him that I did not find anything. he met me on my way back to him. I explained him that there was nothing for me. Then, he took me back and started to pick other car for me. then he showed the CRV. after I drove it, I came back to let him know I did not like it. I handed the key to another [redacted] and told him that I did not like it.
9. the salesman I handed the key to told me that he was going to see if Mr [redacted] had something to tell me. tha [redacted] came back with nothing.
10. I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everything. the next morning August 15th, I told Mr [redacted] that I could not keep the 4runner. I asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want it. Both 4runner and CRV are not the right vehicle for me.
here is my proposition:
here is my proposition
1. I will pay the difference from the Sienna's loan payoff
2. I will discuss all the the non reimbursable fees with them
3. I will discuss the mileage I added on the 4runner
4. I want to get my $500 down back
5. they can keep both the sienna and the 4runner. with these two cars, they can make as much as they want.
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]
Date: Wed, Oct 8, 2014 at 5:43 PM
Subject: RE: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].
to Revdex.com
1. Mr [redacted] has never made any attempts to resolve the issue. All he wanted to do is to make me pay the consequences for what him and his team did, snd get the most out of this situation.
2. Mr [redacted] came up with all kind of things to justify what he did. All the messages he's sent are saved and almost all of them is not accurate.
3. I am not the one who created the situation, but willing to lose some money to save credit.
5. I owed about $5500 on the Sienna. Because of this situation, he asked me to pay around $15,000 for it. Noone will accept that. I am the one creating this situation.
4. I would ask you to take the necessary action to make Mr [redacted] take his responsility regarding my situation.
[redacted]
[redacted]
Date: Thu, Oct 9, 2014 at 7:55 PM:
To Bettter Business Bureau
1. I went to the dealership on August 13th to trade my sienna for the 4runner
2. early in the morning on august 14, I realized the 4runner was not the right vehicle for me.
3. at around 7th on august 14, I chatted with a representative of Autonation online explaining my situation. she told me they might helped.
4. minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted].
5. Mr [redacted] was the one who answered first. he came up with comparing the gas mileage between the sienna and the 4runner. In addition to that, he wanted me not bring the 4runner back by saying " Your deal was financed by [redacted] last night".
6. later on, I received a different Message From Mr [redacted] saying to come so we can talk.
7. Around 3 pm on august 14th, when I got there Mr [redacted] asked me about what I wanted. I told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen.
8. the answer he gave about that was to asked me to go out there to look for another car. I went out there then came back to tell him that I did not find anything. he met me on my way back to him. I explained him that there was nothing for me. Then, he took me back and started to pick other car for me. then he showed the CRV. after I drove, I came back to let him know I did not like it. I handed the key to another [redacted] and told him that I did not like it.
9. the [redacted] I handed the key told me that he was going to see if Mr [redacted] had something to tell me. tha [redacted] came back with nothing.
10. I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everything. the next morning August 15th, I told Mr [redacted] that I could not keep the 4runner. I asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want it. Both 4runner and CRV does not meet my need.
Please,those guys did bad to me and I really want your help.
here is what Mr [redacted] told my lawyer
1. my team is fast on refund
2. [redacted] wanted to exchange the 4runner for a CRV
3. when [redacted] came back, the 4runner have already had 200 miles on it
4. [redacted] was satisfy with the 4runner
to prove all that, sometimes he took the times off the messages or look for piece of text message that could help him. none of these messages is true.
Please, I want your help Revdex.com.
We are very sorry that Mr. [redacted] is unhappy with his purchase, but we have dealt very fairly with Mr. [redacted] and his attorney in an attempt to resolve this issue. Mr. [redacted] entered into a legal contract when he purchased the 4Runner and we have honored all the terms and conditions of that contract, now he must do the same. We will stand by our offer to trade the 4 Runner for the Sienna at the terms we presented to his attorney. We have held the Sienna for him, but we must dispose of this vehicle within the next 5 days, at which time the offer will be withdrawn. Mr. [redacted] is welcome to contact me at[redacted] to discuss this issue.
Thanks,
[redacted]
[redacted]
AutoNation Ford Lincoln
We apologize for any inconveniences that this may have created for Mr*** [redacted] , our Customer Relations Manager, ordered and shipped the charging bag after receiving this complaintWe appreciate Mr***'s business and again, we apologize for the problem.Warmest regards, [redacted] General Manager AutoNation Ford Lincoln
Complaint: [redacted] I am rejecting this response because: Mr [redacted] ' proposition is just about to make as much money as he can, but not to solve the issueI am the one who creates the problem, but still willing to lose some money to bring this matter to a close Here is what happened: I went to the dealership on August 13th to trade my sienna for the 4runner early in the morning on august 14, I realized the 4runner was not the right vehicle for me at around 7th on august 14, I chatted with a representative of Autonation online explaining my situationshe told me they might helped minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted] Mr [redacted] was the one who answered firsthe came up with comparing the gas mileage between the sienna and the 4runnerIn addition to that, he did not wanted me to bring the 4runner back by saying " Your deal was financed by [redacted] last night" later on, I received a different Message From Mr [redacted] saying to come so we can talk Around pm on august 14th, when I got there Mr [redacted] asked me about what I wantedI told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen the answer he gave about that was to asked me to go out there to look for another carI went out there then came back to tell him that I did not find anythinghe met me on my way back to himI explained him that there was nothing for meThen, he took me back and started to pick other car for methen he showed the CRVafter I drove it, I came back to let him know I did not like itI handed the key to another [redacted] and told him that I did not like it the salesman I handed the key to told me that he was going to see if Mr [redacted] had something to tell metha [redacted] came back with nothing I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everythingthe next morning August 15th, I told Mr [redacted] that I could not keep the 4runnerI asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want itBoth 4runner and CRV are not the right vehicle for me here is my pro
Complaint: [redacted] I am rejecting this response because: From: [redacted] Date: Wed, Oct 8, at 5:PM Subject: RE: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] to Revdex.com Mr [redacted] has never made any attempts to resolve the issueAll he wanted to do is to make me pay the consequences for what him and his team did, snd get the most out of this situation Mr [redacted] came up with all kind of things to justify what he didAll the messages he's sent are saved and almost all of them is not accurate I am not the one who created the situation, but willing to lose some money to save credit I owed about $on the SiennaBecause of this situation, he asked me to pay around $15,for itNoone will accept thatI am the one creating this situation I would ask you to take the necessary action to make Mr [redacted] take his responsility regarding my situation [redacted] Date: Thu, Oct 9, at 7:PM: To Bettter Business Bureau I went to the dealership on August 13th to trade my sienna for the 4runner early in the morning on august 14, I realized the 4runner was not the right vehicle for me at around 7th on august 14, I chatted with a representative of Autonation online explaining my situationshe told me they might helped minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted] Mr [redacted] was the one who answered firsthe came up with comparing the gas mileage between the sienna and the 4runnerIn addition to that, he wanted me not bring the 4runner back by saying " Your deal was financed by [redacted] last night" later on, I received a different Message From Mr [redacted] saying to come so we can talk Around pm on august 14th, when I got there Mr [redacted] asked me about what I wantedI told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen the answer he gave about that was to asked me to go out there to look for another carI went out there then came back to tell him that I did not find anythinghe met me on my way back to himI explained him that there was nothing for meThen, he took me back and started to pick other car for methen he showed the CRVafter I drove, I came back to let him know I did not like itI handed the key to another [redacted] and told him that I did not like it the [redacted] I handed the key told me that he was going to see if Mr [redacted] had something to tell metha [redacted] came back with nothing I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everythingthe next morning August 15th, I told Mr [redacted] that I could not keep the 4runnerI asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want itBoth 4runner and CRV does not meet my need Please,those guys did bad to me and I really want your help here is what Mr [redacted] told my lawyer my team is fast on refund [redacted] wanted to exchange the 4runner for a CRV when [redacted] came back, the 4runner have already had miles on it [redacted] was satisfy with the 4runner to prove all that, sometimes he took the times off the messages or look for piece of text message that could help himnone of these messages is true Please, I want your help Revdex.com
We are very sorry that Mr [redacted] is unhappy with his purchase, but we have dealt very fairly with Mr [redacted] and his attorney in an attempt to resolve this issueMr [redacted] entered into a legal contract when he purchased the 4Runner and we have honored all the terms and conditions of that contract, now he must do the same We will stand by our offer to trade the Runner for the Sienna at the terms we presented to his attorneyWe have held the Sienna for him, but we must dispose of this vehicle within the next days, at which time the offer will be withdrawnMr [redacted] is welcome to contact me at [redacted] to discuss this issue Thanks, *** [redacted] AutoNation Ford Lincoln
Mrs***, We are very sorry that Mr [redacted] doesn't agree with our decision on this matterWe have made several attempts to resolve this issue but unfortanetly, it appears we can not meet Mr [redacted] 's terms so we will move forward with disposing of the Sienna Regards, *** [redacted] [redacted] AutoNation Ford Lincoln Orange Park
***, Once again, we are very sorry that Mr [redacted] doesn't agree with the business decision made by me and my teamWe provided all the documentation to Mr [redacted] 's attorney and the Revdex.com justifying our decision and several counter offers to provide Mr [redacted] with a viable solutionMr [redacted] pursued legal help to resolve this issue and based on the information provided, the transaction was handled properly and his attorney felt we dealt with him within the legal parameters of contract law As I mentioned in my previous responses, we have offered several scenarios that we felt were viable and are still willing to work with Mr [redacted] to get him out of the 4Runner, but so far he has rejected all offers Regards, *** [redacted] [redacted] AutoNation Ford Lincoln
Complaint: ***
I am rejecting this response because:
Let's be clear about this, Mr *** is not trying to fix anything, Mr *** is just trying to make as much money as he can from this situation
Mr *** is not worried about anything and he does not have to, because he won't be affected by this situation
I cannot do anything against themFor now, my only resort is Revdex.com
I talked to the bank on Monday about repossessing the 4runnerthe lady told me about all the bad consequenses it will have on meI told her I do not have any choiceShe also told me I am in grace period until october 7th
here is my other proposition
I will pay the difference from the Sienna's loan payoff
I will discuss all the the non reimbursable fees with them
I will discuss the mileage I added on the 4runner
I want to get my $down back
they can keep both the sienna and the 4runnerwith these two cars, they can make as much as they want
I think this is a good proposition to resolve this problem they created
I cannot accept Mr ***'s propositionIf that is all Mr *** can do, he does not have to wait for working days to sell the Sienna
Regards,
*** ***
We apologize for any inconveniences that this may have created for Mr. [redacted], our Customer Relations Manager, ordered and shipped the charging bag after receiving this complaint. We appreciate Mr. [redacted]'s business and again, we apologize for the problem.Warmest...
regards,[redacted]General Manager AutoNation Ford Lincoln
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am very happy that you give a lot importance to my case. To tell you the truth, I took a lot of time to analyze everything those guys say and try to know who I am dealing with. None of what they say is acurate. I can tell you that I am extremely angry in regard to how these guys handle everything.
1. To prove to my lawyer that I was happy to keep the 4runner, Mr [redacted] just took part of my text message, took the time off, and sent it to my lawyer.
2. They told my lawyer that I just wanted to exchange the 4runner for another car. This is completely inacurate. When I got there on August 14th, Mr [redacted] asked me about what I wanted. I told him in this language " please undo everything and I am willing to pay all fees if necessary". then they started making go to the parking lot and comparing gas mileage . I did ask to compare gas mileage, I just wanted them to take their 4runner back and undo everything.
3. when I told Mr [redacted] that I do not like anything here, he took me back and started picking another car for me. finally he showed me a CRV. I came back with the CRV and told another salesman, whom he said called MR [redacted], that I do not like it. when I took the 4runner to leave the place, Mr [redacted] told me that he wanted to know if Mr [redacted] had something to tell me. he came back with nothing.
4. According to an email, Mr [redacted] said I told Mr [redacted] that I drove 200 miles per day which exceed the "150 miles money back". this is completely inacurate. I never said that. I drive about 90 to 100 miles per day. I told my lawyer that it is simple to find that out, he can simply divide the miles on the 4runner by the number of days I have it. if it is a little bit higher it is because I have to go [redacted] and other places.
5. Regarding the CRV's text message, on my way back home I was fighting with myself. I said that they did not want to take the 4runner back and undo everything, the crv is too small for me, and the 4runner is using too much gas and there is not enough space. I text them for the crv which I really did not want, but after I realized that the price was going to be too high even after their discound, I decided not to take it. I went there, they all see me but decided not to discuss the CRV because I won't be able able to handle the bill and it won't meet my need.
6. what they are doing now is choosing part of the text message that they like and attach it to their letter.
I proposed them that I am willing to pay for miles I added on the 4runner and for the refurbish of my sienna, which they rejected. how can you ask me to pay that much for my car that I only owed about 5,300 dollars on? I really do not understand where Mr [redacted] come from with that proposition to pay me the extra 1MPG thing. I did not ask them to compare the 4runner with the sienna, I just asked them to undo everything and get their 4runner back. I am willing to discuss evrything with you about this matter. I mean you can ask any question about everything they say and I ll answer you. I have the complete text messages, not part of it.
my situation is very complicated now. I owe my lawyer a lot of money. I have other obligations, which make me uncapable to deal with the 4runner. I already called[redacted] and asked them to repossess the 4runner. They already told me about all the consequences, which I cannot do anything about them. I should send the first payment on september 27th. They told me I am in grace period until October 7th. my english is not that good. please feel free to ask explanations for anything that is difficult to understand.
Regards,
[redacted]
Mrs. [redacted],
We are very sorry that Mr. [redacted] doesn't agree with our decision on this matter. We have made several attempts to resolve this issue but unfortanetly, it appears we can not meet Mr. [redacted]'s terms so we will move forward with disposing of the Sienna.
Regards,
[redacted]
[redacted]
AutoNation Ford Lincoln Orange Park
[redacted],
Once again, we are very sorry that Mr. [redacted] doesn't agree with the business decision made by me and my team. We provided all the documentation to Mr. [redacted]'s attorney and the Revdex.com justifying our decision and several counter offers to provide Mr. [redacted] with a viable solution. Mr. [redacted] pursued legal help to resolve this issue and based on the information provided, the transaction was handled properly and his attorney felt we dealt with him within the legal parameters of contract law.
As I mentioned in my previous responses, we have offered several scenarios that we felt were viable and are still willing to work with Mr. [redacted] to get him out of the 4Runner, but so far he has rejected all offers.
Regards,
[redacted]
[redacted]
AutoNation Ford Lincoln
I’m sorry I have not responded before now on Complaint ID # [redacted], but as you can see by the attached
documents we have been trying since September 2nd to reach a reasonable solution to Mr. [redacted]’s
complaint.
Mr. [redacted]’s attorney, [redacted] and I presented what I feel were...
terms that would be reasonable for both
parties in trading his 2005 Toyota 4 Runner for the 2006 Toyota Sienna. Mr. [redacted] was not agreeable to any
of the terms or other vehicles that were presented to him. The text, e-mails and other documents in the
attached PDF file clearly show that Mr. [redacted] didn’t ask to exercise his “3 Day Money Back Guarantee”
option until well after the 3 day, 150 mile period had expired. Even though it was beyond the allowed time,
we attempted to resolve his concerns and find a different vehicle that would fit his needs, but he would not
agree to the terms.
As you can see by Mr. [redacted]’s last e-mail to me, he is satisfied with our attempt to rectify the situation and
feels Mr. [redacted] may not have understood the terms and conditions of the 3 Day Money Back Guarantee and
he doesn’t have a legal claim against our company.
Please let me know if you need additional information from me to close this complaint.
Warmest regards,
[redacted]
AutoNation Ford Lincoln
Of Orange Park
[redacted] Office
Complaint:[redacted]
I am rejecting this response because:
Mr [redacted]' proposition is just about to make as much money as he can, but not to solve the issue. I am the one who creates the problem, but still willing to lose some money to bring this matter to a close.
Here is what happened:
1. I went to the dealership on August 13th to trade my sienna for the 4runner
2. early in the morning on august 14, I realized the 4runner was not the right vehicle for me.
3. at around 7th on august 14, I chatted with a representative of Autonation online explaining my situation. she told me they might helped.
4. minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted].
5. Mr [redacted] was the one who answered first. he came up with comparing the gas mileage between the sienna and the 4runner. In addition to that, he did not wanted me to bring the 4runner back by saying " Your deal was financed by [redacted] last night".
6. later on, I received a different Message From Mr [redacted] saying to come so we can talk.
7. Around 3 pm on august 14th, when I got there Mr [redacted] asked me about what I wanted. I told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen.
8. the answer he gave about that was to asked me to go out there to look for another car. I went out there then came back to tell him that I did not find anything. he met me on my way back to him. I explained him that there was nothing for me. Then, he took me back and started to pick other car for me. then he showed the CRV. after I drove it, I came back to let him know I did not like it. I handed the key to another [redacted] and told him that I did not like it.
9. the salesman I handed the key to told me that he was going to see if Mr [redacted] had something to tell me. tha [redacted] came back with nothing.
10. I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everything. the next morning August 15th, I told Mr [redacted] that I could not keep the 4runner. I asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want it. Both 4runner and CRV are not the right vehicle for me.
here is my proposition:
here is my proposition
1. I will pay the difference from the Sienna's loan payoff
2. I will discuss all the the non reimbursable fees with them
3. I will discuss the mileage I added on the 4runner
4. I want to get my $500 down back
5. they can keep both the sienna and the 4runner. with these two cars, they can make as much as they want.
this is just a proposition.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]
Date: Wed, Oct 8, 2014 at 5:43 PM
Subject: RE: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].
to Revdex.com
1. Mr [redacted] has never made any attempts to resolve the issue. All he wanted to do is to make me pay the consequences for what him and his team did, snd get the most out of this situation.
2. Mr [redacted] came up with all kind of things to justify what he did. All the messages he's sent are saved and almost all of them is not accurate.
3. I am not the one who created the situation, but willing to lose some money to save credit.
5. I owed about $5500 on the Sienna. Because of this situation, he asked me to pay around $15,000 for it. Noone will accept that. I am the one creating this situation.
4. I would ask you to take the necessary action to make Mr [redacted] take his responsility regarding my situation.
[redacted]
[redacted]
Date: Thu, Oct 9, 2014 at 7:55 PM:
To Bettter Business Bureau
1. I went to the dealership on August 13th to trade my sienna for the 4runner
2. early in the morning on august 14, I realized the 4runner was not the right vehicle for me.
3. at around 7th on august 14, I chatted with a representative of Autonation online explaining my situation. she told me they might helped.
4. minutes after I chatted with that representative on August 14th, I sent messaages to both [redacted] Mr [redacted] and [redacted] Mr [redacted].
5. Mr [redacted] was the one who answered first. he came up with comparing the gas mileage between the sienna and the 4runner. In addition to that, he wanted me not bring the 4runner back by saying " Your deal was financed by [redacted] last night".
6. later on, I received a different Message From Mr [redacted] saying to come so we can talk.
7. Around 3 pm on august 14th, when I got there Mr [redacted] asked me about what I wanted. I told him that I wanted him to undo everything and I was willing to pay any necessary fees for that to happen.
8. the answer he gave about that was to asked me to go out there to look for another car. I went out there then came back to tell him that I did not find anything. he met me on my way back to him. I explained him that there was nothing for me. Then, he took me back and started to pick other car for me. then he showed the CRV. after I drove, I came back to let him know I did not like it. I handed the key to another [redacted] and told him that I did not like it.
9. the [redacted] I handed the key told me that he was going to see if Mr [redacted] had something to tell me. tha [redacted] came back with nothing.
10. I was so stressed on my way home, because I could not keep the 4runner and they refused to undo everything. the next morning August 15th, I told Mr [redacted] that I could not keep the 4runner. I asked him about taking the CRV instead, but chose not to take it because of its price and I did not really want it. Both 4runner and CRV does not meet my need.
Please,those guys did bad to me and I really want your help.
here is what Mr [redacted] told my lawyer
1. my team is fast on refund
2. [redacted] wanted to exchange the 4runner for a CRV
3. when [redacted] came back, the 4runner have already had 200 miles on it
4. [redacted] was satisfy with the 4runner
to prove all that, sometimes he took the times off the messages or look for piece of text message that could help him. none of these messages is true.
Please, I want your help Revdex.com.
We are very sorry that Mr. [redacted] is unhappy with his purchase, but we have dealt very fairly with Mr. [redacted] and his attorney in an attempt to resolve this issue. Mr. [redacted] entered into a legal contract when he purchased the 4Runner and we have honored all the terms and conditions of that contract, now he must do the same. We will stand by our offer to trade the 4 Runner for the Sienna at the terms we presented to his attorney. We have held the Sienna for him, but we must dispose of this vehicle within the next 5 days, at which time the offer will be withdrawn. Mr. [redacted] is welcome to contact me at[redacted] to discuss this issue.
Thanks,
[redacted]
[redacted]
AutoNation Ford Lincoln