AutoNation Honda Roseville

Review: On April 10th, 2014 I recently searched for a new car at Autonation Honda. After seeing advertisements for a 2007 honda insight at $7K I took my family to look at the car. When I arrived to the lot they had no record of that car. That was okay however I specifically asked not to be shown any cars $10K and over as I would only be purchasing a HYBRID. That day was scammed into signing credit papers in order to view a $10,995 Honda Civic. After signing documents with my boyfriend and specifically stating I would NOT be financing and I would ONLY purchase a hybrid, we come to find out the car they were trying to sell me was NOT a hybrid and the total for the car would range up to $13K and we would have to finance. Upset that I had been lied to, I let them know I would not like that car and I did not wish to continue with the credit documents as I refused to finance. The next day I get 4 alerts from my identity protection service stating that I had received 4 HARD credit checks, dropping my credit score down extremely low. I was not notified that my credit score would be used nor did I authorize the continuation of my credit information. I am currently rebuilding my credit and this has done much more harm to my family and I on a financial and emotional level. We will never return to Autonation Honda as they are deceitful. I would like this to be reviewed and I would like each of the credit inquiries to be removed from my credit history.Desired Settlement: I would like the credit inquiries removed from my credit history as I did not authorize the continuation of those inquiries. Thank you

Review: I purchased a [redacted] from Auto Nation Honda in May of 2014, and the car was a lemon. I have had to take it back about ten times for them to repair it and it still isn't fixed. I purchased a extended warranty for $4,000 dollars but they still can't fix my Jeep. My [redacted] has been at the dealership for almost two months straight.I got it back after it had been at the dealership getting fixed for about six weeks, and then soon as I drove it, the check the engine light came back on.Desired Settlement: I want my $500.00 down payment, I want my $2507.00 for the car notes which I have paid, I want $180.00 for the new battery I had to purchase. I also want out of my car note.

Review: I've been trying to obtain my license plates for my Honda Civic that I purchase in January 2015. I had to have them reordered and it was supposed to be sent to my current address. The post office had sent it back to the dealer, because they claim they thought I had moved, although I'm getting all my other mail. I've been trying to get [redacted] to send me another application so she can reorder them, who works in the DMV Dept at Auto Nation Honda in Roseville, but haven't been successful. She doesn't return my voicemail messages nor does she respond to my email.Desired Settlement: I would like the plates mailed to the Elk Grove Honda Dealership rather than the Roseville Dealership, since this is much closer to where I live, so they do not get sent back to the Roseville Dealership or lost a second time.

Business

Response:

License plates were issued in February 2015 and mailed to Mr. [redacted]. He did not receive them and contacted [redacted] at AutoNation Honda. On June 13th, we requested and received substitute plates and per Mr. [redacted]’s request, we mailed them to him certified mail. USPS says that they were not delivered and returned to us on July 5th. We have not received them. [redacted] received his email of 8/6 requesting another new plate application and she sent it out that day, we have not received it back from him. She also left him a message that day and has not heard from him. He had requested that we mail his plates to a Honda dealership in ElK Grove. Given the circumstances of not receiving his plates in the mail, we did not feel comfortable doing this. We have been in contact with Mr. [redacted] and are going to meet him at DMV on 9/10/15 to apply for his plates and hand them to him.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Rude sales manger [redacted] - hostile sales environment. Extremely rude and condescending behavior.

On September 20, 2013 I took my colleague to buy his car. We noticed a 2002 honda accord vp with no added options with 181674 miles. The asking price was approximately $6000. I did some research on the spot and noticed kbb suggested retail value at excellent condition at $3488. I asked the salesman why the vehicle was marked up almost 70%. He said he didn't know and that usually their prices are very similar to kbb suggested retail prices. After checking his smart phone he agreed and asked us to accompany him inside so he could check if the price on the car windshield was an error. Inside he advised sales manager [redacted] that we were looking at the kbb price and wondering why there was a mark up. [redacted] looked at his computer and asked me "why do you think you know so much about cars". I advised him we were looking at kbb suggested retail value of the car in excellent condition. He than asked me if I knew what he purchased the car for and how much was spent to fix the car. I advised him my guess would be $600 for the car and $1000 to repair at which point he flipped his screen angrily at me and said we paid $1000 for the car and spent close to $2000 to fix the car. I advised him that it still was a steep markup for a used car and asked if he was willing to negotiate the price. He again glared at his screen and pulled comparable sales in the area. I advised him that it held no value to me what others paid for the car. I trust a well established company over others opinions. At this point [redacted] clearly upset raised his voice and advised that I should purchase cars from Craigslist. I reminded him that I was still a customer and he shouldn't be rude and act in a jerky behavior. [redacted] advise me that I haven't bought anything so I wasn't a customer. I than pointed out that even though I haven't purchased anything yet, he was still trying to sell the car. [redacted] replied that he wasn't a car salesman and he had 28 employees underneath him to sell cars so he doesn't have to. At this point I advised him that I no longer wanted to be in the hostile environment and asked for his manager. He still visibly upset with my questions started to justify his behavior saying I asked him why there was a markup. I walked away to look for a manager at which point I was advised that there weren't any other managers available to assist me. I started to make my way out of the building and heard [redacted] loudly still saying that I had instigated the whole thing. I turned to him and asked him to stop and why he was still talking when clearly I didn't want to communicate. He asked me why I was still there. I advised him that till the car dealership is open for business I have every right to be there at which point I was reminded by another sales person that it was a private property and that if [redacted] wished for us to leave we have to oblige. I than left the building and premises.Desired Settlement: I am seeking an apology from the owner of this establishment and promise of improvement to their sales practices. I am also seeking immediate professional response as to why there is a 70% mark up on the car over suggested retail value by a leader in the industry.

Business

Response:

AutoNation Honda Roseville takes customer service very seriously. We have processes practiced from the manager's to the sales associates to provide an easy purchasing experience for our customers. In this particular case Mr. [redacted] did not want to discuss pricing with the representative he was with and asked to speak with a manager. There was a discussion in regards to the asking price of $5991 for the 02 Accord Mr. [redacted]s friend was interested in purchasing. It was explained to him that the dealer asking price was justified by a number of components when considering market value. The vehicle of interest was originally purchased and maintained by AutoNation Honda Roseville, and a CARFAX report that suggested a $1510 value over Kelley Blue Book. In this particular case Mr. [redacted] was still not satisfied with our asking price. The Sales Manager involved then shared our vehicle cost to Mr. [redacted] and asked for an offer that could be satisfactory for both buyer and seller, in which an agreement was not met. AutoNation Honda offers our appology to Mr. [redacted] for his particular experience at our establishment. Any and all disciplinary actions neccesary to the AutoNation employees involved in this incident will be seriously considered.

Consumer

Response:

This response does not detail what added costs there were that justified The added price. It also does not acknowledge that the sales manager was rude to us several times and caused a hostile environment.

I would like a more detailed explanationon above issues.

Review: I purchased a used 2007 nissan quest on feb. 1, 2014. the car was advertized on usedcars.auto-price-finder.com/cars under stock number 7N119288 AS VIN NUMBER 5N1BV28U87N119288 AS MILEAGE 80,673, COLOR PURPLE, INTERIOR BLACK, CERTIFIED NO, SELLER TYPE DEALER, SELLER AUTO NATION HONDA/ROSEVILLE. THE MAJOR OPTIONS WERE TRACTION CONTROL, ANS (4-WHEEL), AIR CONDITIONING, AIR CONTROL REAR, POWER WINDOWS, POWER DOOR LOCKS, CRUISE CONTROL, POWER STEERING, TILT WHEEL, AM/FM STEREO, MP3(MULTI DISC, PARKING SENSORS, DUAL AIR BAGS, PRIVACY GLASS, DUAL POWER SLIDING DOORS, ROOF RACK, AND STEEL WHEELS. DURING THE SALE I ASSUMED THAT THE VECHICLE HAD ALL OF THE OPTIONS LISTED. IT WAS VERY LATE AFTER THE FINAL TRANSACTION WAS COMPLETED. I WAS NOT SHOWN ANY OF THE OPTIONS FROM THE SALESMAN EXCEPT THAT THE SEATS WERE NOT AUTOMATIC AND WHERE THE GAS CAP WAS LOCATED. THE NEXT DAY I WAS ABLE TO REALLY CHECK THE VECHICLE AND FOUND OUT THAT THE CARPET IN THE VECHICLE WAS VERY DIRTY AND A LARGE BLACK SPOT FOUND IN THE REAR. AFTER CHECKING THE CAR FURTHER IT WAS DISCOVERED THAT THE VECHICLE DID NOT HAVE THE FOLLOWING OPTIONS TRACTION CONTROL, MP3(MULTI DISC0, PARKING SENSORS, DUAL POWER SLIDING DOORS AND ROOF RACK. I CALLED THE DEALER IMMEDIATELY REGARDING THE OPTIONS AND WAS TOLD THAT THEY SUBCONTRACT WITH THE CAR ADVERTISING AGENCY AND THEY MADE A MISTAKE. I TOLD THE DEALER THAT THE WINDOW STICKER HAD THE SAME INFO AS THE AD AND THE VIN WAS THE SAME. I TALKED WITH THE FINANCE MANAGER [redacted] AND HE SAID THAT WAS BEYOND HIS CONTROL TO TALK WITH THE USED CAR MANAGER [redacted] WHICH I DID AND HE OFFERED ME A $200.00 DETAIL JOB FOR THE CAR AND WOULD CALL ME BACK BUT WAITED FOR A WEEK AND NO PHONE CALL BACK FROM [redacted]. I FINALLY CALLED THE DEALER BACK AND TALKED WITH FINANCE MANAGER [redacted] WHO PROMISED ME HE WOULD TALK WITH THE GENERAL MANAGER AND CALL ME RIGHT BACK BUT NO PHONE CALL.MY PROBLEM IS I'M DISABLED AND I REALLY EXPECTED THAT THE VAN HAD THE OPTIONS LISTED IN THE SALE OF THE VECHICLE.THEDEALERHASN'T RESP.Desired Settlement: I REQUESTED THAT THE DEALER GIVE ME AN ADDITIONAL 2 YEAR WARRANTY, A OIL CHANGE AT A LOCAL DEALER AND A MONTHLY CAR GAS FILL UP LOCAL FOR ONE YEAR, A REMOTE SO THE DOOR CAN BE LOCKED AND A PARKING SENSOR INSTALLED. ALL STATED ABOVE CAN BE NEGOIATED. THE DEALER HAS FAILED TO CONTACT ME AS PROMISED ON SEVERAL OCCASSION.

Business

Response:

I spoke with [redacted]. She came to the dealership yesturday. We addresssed her concerns and came up with this solution. We extended her Service contract from 12 month, 12,000 miles to 24 month, 24,000 miles at no cost to her. We also agreed to get [redacted] a remote and floor mats for the Van. All other issues have been resolved with Ms. [redacted] and we request this be closed.

Thank You

General Sales Manager

Autonation Honda of Roseville

Consumer

Response:

I am rejecting this response because:

THE DEALER CALLED AND REQUESTED THAT I BRING THE CAR BACK TO THE DEALER. I TRAVELED FROM VALLEJO TO ROSEVILLE AND TALKED WITH SHANE/GEN. MANAGER. WE DISCUSSED THE ISSUES AND WHAT I REQUESTED WAS NOT GRANTED. HE OFFERED ME AN ADDITIONAL ONE YEAR WARRANTY IN ADDITION TO THE ONE YEAR I ALREADY HAD AND PROVIDED ME A REMOTE TO OPEN/CLOSE THE VECHICLE. I TRAVELLED TO THE LOCAL NISSA DEALER THERE IN ROSEVILLE TO GET THE REMOTE. AFTER LEAVING THE NISSAN DEALER I PROCEEDED TO TRAVEL BACK TO VALLEJO. WHILE GOING DOWN DOUGLAS BLVD. I WAS INVOLVED IN A CAR ACCIDENT. I WAS AT A COMPLETE STOP AND THE CAR BEHIND ME WAS AT A COMPLETE STOP. A CAR TRAVELING DOWN DOUGLAS BLVD AT EXCESSIVE SPEED HIT THE CAR/LADY BEHIND ME AND THE CAR BEHIND ME HIT MY CAR VERY VERY HARD DAMAGING MY CAR TO A LOSS BY MY INSURANCE COMPANY. I PERSONALLY FEEL THAT IF I HAD NOT TRAVELLED TO ROSEVILLE AT THE DEALER REQUEST I WOULD NOT HHAVE TOTALED LOSS MY CAR. I HAD ONLY THE CAR FOR ONE MONTH AND NOW I'M WITHOUT ANOTHER VECHICLE BECAUSE OF MY TRIP TO THE DEALER TO RESOLVE A FALSE ADVERTISING. I PERSONALLY FEEL THAT WHAT THE DEALER OFFERED ME WAS NOT USED DUE TO THE ACCIDENT. I WOULD HAVE NEVER BEEN IN ROSEVILLE IF THE DEALER HAD NOT REQUESTED ME TO BRING THE CAR IN. MY PLAN IS TO TAKE LEGAL ACTION AGAINST THE DEALER SINCE I FEEL THEY ARE THE CAUSE OF MY ACCIDENT TOTALING MY CAR I HAD ONLY HAD FOR ONE MONTH AND HAD MADE MY FIRST MONTHLY PAYMENT. I WOULD NOT HAVE BEEN IN ROSEVILLE IF THEY HAD NOT REQUESTED ME TO BRING THE CAR IN. I WAS STRANDED IN ROSEVILLE WITHOUT A WAY HOME DUE TO THE TIME OF THE ACCIDENT DURING THE COMMUTE HOUR. ALL RENTAL CAR PLACES HAD CLOSED SO I ONLY HAD ONE METHOD OF GETTING HOME AND THAT WAS TO GET A CAB FROM ROSEVILLE TO THE SACRAMENTO AIRPORT TO RENT A CAR FROM HERTZ IN ORDER TO GET HOME TO VALLEJO. IT COST ME $60.00 ONE WAY FROM DOUGLAS BLVD. TO THE SACRAMENTO AIRPORT. I AM VERY UPSET OVER WHAT HAPPENED TO ME AND I COMPLETELY BLAME THE AUTODEA.

I AM REQUESWTING THAT THE DEALER GIVE MME A NEW AUTO TO REPLACE THE CAR I LOST OR COMPENSATE ME A MONEBTARY AMOUNT THAT IS ACCEPTABLE TO ME. IF I'M WRONG PLEASE DO LET ME KNOW. I AM RETIRED/DISABLED WITH A LOT OF MEDICAL PROBLEMS. I SPENT MY LAST $2,500.00 AS A DOWN PAYMENT ON THE TOTAL LOSS VECHICLE AND SPENT $500.00 FOR A RENTAL CAR UNTIL I WAS ABLE TO PURCHASE ANOTHER VECHICLE AT AUTO NATION HONDA, ROSEVILLE. IF I'M WRONG FOR MY ACTIONS PLEASE DO LET ME KNOW AS I AM OUT A VECHICLE.

Sincerely,

Review: These guys lied to me about my credit score and APR percentage (Salesman [redacted] and his finance manager) so they can sell me their maintenance and extended warranty plans. After coming home and realizing and i've been lied to, I went back and cancelled both warranties. Based on our contract I supposed to get a full refund within 15 days of the cancellation day. Its been 7 weeks and I still havent gotten my money for the maintenance plan. We called and talked to so many people and managers about this issue and no one hasnt been able to help us.Desired Settlement: Want my refund back

Business

Response:

We are refunding money

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

After almost 2 months the refund is finally has been received by our lender. we can close this dispute. thanks

Review: We bought a 2008 Dodge Grand Caravan SXT from Auto Nation Roseville on Nov 24th (Winter)we have had many problems with it, Check engine light comes on, black smoke from tail pipe, but when we tried the A/C for the first time this week all we got was hot air, we brought it in and were told it had a split high pressure hose and they want $675 to replace, we then went back to talk with the sales manager to let them know that this was the case at time of purchase but was not noted when they checked the car before selling to us, they made us sit for an hour, and then had an assistant help us, totally ignoring us, after another 45 mins to come tell us they can't take care of it. and that the warranty they hard sold us for $2210, for major fixes would not cover this. there is no way they would not have known about this problem if they had checked out the car properly, and now refuse to handle the issue. and the way they treated us at the dealership as if we were bothering them, and ignoring us is totally rude and unacceptable. they were so nice and attentive when we were buying. horrible experience. very upsetting, Sales manager at the dealership told his assistant he did not have time to talk with us, while giving high fives and having a snack, this is real bad customer service and deceptive sales practices. I would like them to take care of this situation properly and fix this problem.Desired Settlement: Replace broken High pressure A/C line, EJAC and recharge so A/C is working properly like it should have when purchased.

Business

Response:

We got the vehicle fixed and it had another issue. So we got them into a different vehicle. they no longer have the 08 Dodge Caravan

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I was there on Sunday afternoon, and I was planning to trade my car. And we had a conversation about 21/2 hours. Finally we cannot get a deal. And one person name [redacted], got mad at us and his attitude was very mean. I suggest to all don't go to AutoNation Honda in Roseville because the service is very horrible.

Review: I had purchased a brand new car from AutoNation Honda in Roseville. I had the car for about a year and a half and traded it in at another dealership for another car. The car from AutoNation Honda in Roseville had an extended warranty and a prepaid service plan for oil changes. After I traded in the car, I contacted AutoNation Honda and tried to get refunds for both the extended service plan and the oil change plan. The people at their office are extremely incompetent and very rude. The new dealership was able to get my extended warranty refunded however I've spent the last 4 months being transferred in circles trying to get a refund on the oil change program. The people that I speak to who tell me that they are going to take care of it end up going on leave or their phones don't work. I am witnessing extremely shady business practices from this company. They owe me a refund.Desired Settlement: I have submitted all necessary documents to two different employees hoping to resolve this matter. I need to be refunded for the remainder of my oil change program. I want a check cut as soon as possible as this has been four months I've been battling this battle and been extremely disrespected by each and every employee at the car dealership. I would never ever ever ever ever buy a car from them ever again. I have never dealt with a company that treats customers like I've been treated here.

Business

Response:

We will be sending the refiun next week.

Consumer

Response:

As per my previous complaint against Autonation Honda (Revdex.com Complaint #[redacted]), the dealership owes me a refund for a prepaid oil change program on a car that I no longer own. I traded that car in 4 months ago. After I filed my initial complaint last week, the dealership contacted me and promised to send a refund ASAP. They said that it would be in the mail that day (8/14/15) or the following Monday (8/17/15). I have not yet received a refund. It seems what they promised was yet another lie. This is the worst car dealership that I have ever done business with. I am documenting this whole experience to share with others.A check cut and waiting for me at the dealership. I will come pick it up. I'm out of options with this place, aside from turning to the local news to expose Autonation's shady business practices. I'm sure that I am not the only customer whom they have lied to and misled for months. I want a refund and to have this over with so I never have to deal with them again.

Business

Response:

I spoke with Mr. [redacted] he is picking up his check at the store today, we had sent the check to a old address.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On 7/13/2013 I purchased from Autonation a [redacted]. The finance manager who closed the deal, [redacted], suggested a "Value Care Plan (VCP)" which would cover the costs of oil changes and tire rotation for the period 7/13/2013 until 7/12/2016. I purchased the plan for $460.00. On Feb. 25, 2014 I took the vehicle to [redacted] in San Jose, CA for regular service which would include an oil change. The representative at [redacted] told me they could not honor the VCP since autonation had sold me the wrong plan. The same plan for the [redacted] should have cost more than the price I paid. Soon after the visit to [redacted] I began trying to contact Autonation in Roseville. Most times I could not get beyond the receptionist to speak with anyone. When I did connect, they were polite and told me that they would process a refund of the price I paid for the VCP. After several calls later, when nothing seemed to be happening, I drove from San Jose to Roseville to speak with someone in person. They then (in May 2014) told me I had to fill out a roduct cancellation request and fax it to them (even though I was standing right in front of them and could have done it in person.) I filed out the request, faxed to [redacted] at Autonation in May, 2013. I have heard nothing in over 3 months. In July I began calling again, and have left messages to [redacted], and the finance manager, [redacted], and have received no calls back. I fell that Autonation is ignoring the request for a refund. I don't know if this is a stalling tactic or if there might be a legitimate reasons for their non-responsiveness.Desired Settlement: A good outcome for me would be to have Autonation honor the contract which they signed and service my vehicle for the price they agreed on. Alternatively, they should at least refund the $460 I paid for the service contract.

Review: Improper brake service/repair performed by Roseville Honda AutoNation Service department on 2003 [redacted] Accord with only 41,000 miles. The first service appointment was Saturday, June 11, 2016. Two subsequent repair appointments to correct brake problems created by the June 11 service were on June 14 and June 16, with the brakes still making grinding sounds and now emitting a strange hot or burning odor, noticed when the vehicle is parked. Grease and grease stains from June 16 now are present on the front passenger seat, console and door of the light colored interior. What was once a pristine light colored interior is now stained by the grease. The front disc brakes obviously cannot be repaired by Roseville Honda AutoNation Service department as they have had three opportunities to do so but are inept or incapable of performing a professional repair. I have never experienced this problem at any other Honda dealership.Desired Settlement: 1) Brakes and any other damage to wheels, rotors, etc. caused by the June 11, 14 and 16 repair attempts of Roseville Honda AutoNation to be repaired at no cost to myself by a professional, certified Honda Technician not affiliated with Roseville Honda AutoNation or AutoNation, Inc. under the same warranty as AutoNation with 12 months, 12,000 miles which ever is later.

2) Professional cleaning of auto interior and exterior, not by dealership, grease and grease staining must be removed.

Business

Response:

Agree to customer's request. Ask that the service manager of the facility he takes vehicle to contacts our service manager, [redacted], before repairs are started.

Consumer

Response:

It is my understanding based upon the minimal acceptance communicated by the business that Honda Roseville AutoNation is completely accepting the resolution I typed with my complaint. Additionally, [redacted] spoke to me by telephone on 6/22/16, advising the interior detailing to remove the grease and grease stains would return the interior to the condition of the vehicle before the grease. I note this is not communicated in their acceptance, but I expect that to be a condition of my acceptance. It can't be merely, well we tried to get the stains out but we just can't, as that will leave the vehicle damaged. The auto exterior/interior detailing by the business' response is arranged by the Service Manager at the Honda dealer we choose, though again this is not addressed in the business' response. Is this correct?

Review: Due to an overheating problem, I left my [redacted] for repair at AutoNation Honda on August 4, 2015. The radiator was replaced, but doing so caused electrical problems which were beyond the capabilities of your mechanics. We were told the inoperative radio was due to a replacement fuse box which was needed to fix the electrical problems caused during the radiator repair. It took the skills of my wife to restore sound to the radio, but the lack dial lights makes it unusable to select radio stations. A new fuse box was ordered.

I returned my Honda October 16 with arrival of the new fuse box. It did not correct the electrical problems. After retrieving the car it died when I stopped to pick up dinner. I found the battery cabled had not been properly reattached.

I called AutoNation for help and was glibly reminded it must be my weak battery. It was confirmed not to be a battery problem when help arrived with a jump-start which was unsuccessful. The faulty cable connection in the shop was the cause. It was observed that the car’s alarm had been activated. By attaching the battery cable and bypassing the alarm, the car started.Desired Settlement: This fiasco cost $2,000 plus, and my radio is still without dial lights. To add to my dissatisfaction, your mechanics got grease on the leather upholstery and the floor mats.

I’ve taken my car to AutoNation Honda because who else would better maintain a car equipped and sold by them? I was wrong! [redacted]

Business

Response:

we have agreed to replace the radio and alarm at no charge.

Business

Response:

we have agreed to replace the radio and alarm at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My daughter and I traded in a lease vehicle and purchased a new Honda Civic approximately eight months ago. I feel we were taken advantage of which is now causing us severe issues. They never explain anything about the process and the financing department is the worst. His use of words was misleading and he kept saying he was GIVING us warranties and service coverage. I thought at the time that the total seemed high and so did the payment per month . I couldn't believe what he added on and never mentioned how much they cost. I was not told but researched and found I had time to refuse items on the contract. I called for days and e mailed and no one called me back. We received 1.9 interest but the payment was so high. I contacted corporate and they were no help. I just wanted to find out why the payment per month was so high and what we could do to lower it. They totally ignore me and I feel they were not on the up and up. I just want to lower the payment. Please help and respond. Thank you.Desired Settlement: I want the contract adjusted and a lower payment per month.

Business

Response:

Our sales manager talked to Ms. [redacted] and they went over all her options for refinancing, cancelling of products or trading in her vehicle. Also went over all her paperwork showing what products were purchased and all disclosure forms. The sales manager gave her his business card and told her to call if she had anymore questions. She thanked him and left knowing all her options.

Consumer

Response:

I am rejecting this response because:We went in there to explain that their business practices were somewhat deceiving and to lower the payment somehow. The only solution he had was to take off the products that we thought were given to us. At this point there is no advantage to do this and we want to keep them. He did not offer any type of refinancing to lower the payments and said there was no way to do this. He did not offer any courtesy compensation and just appeased us. He seemed irritated to have to deal with us. So all and all it was a waste of my time. All we got was a half cup of coffee out of it.