AutoNation Hyundai O'Hare

The customer clearly states that their factory warranty expired miles agoThe customer would like for the factory warranty to be extended for the extra miles, or have it picked up by the powertrain portion of the warranty that is still in active, even though the factory has already stated that it is not part of that powertrain warranty that is still activeThe dealership sells extensions of the factory warranty at the time of sale, but this customer for whatever reason chose not to purchase oneThe dealership does not have the authority to make a decision as to whether the factory would make an exception based on the customers requestThat would have to be a conversation between the customer and the factoryThe dealership is not taking financial responsibility for the repairPlease let me know if there are any other questions that I can answerPlease reply that you have received my response? Respectfully, [redacted] General Manager AutoNation Hyundai O'Hare

Complaint: [redacted] I am rejecting this response because: I already have multiple 15% off coupons at home from Autonation for Service discounts. What you're offering me is no different than what I already receive in the mail on a regular basis. I don't plan on doing any future business with either Autonation Honda on my Honda nor Autonation Hyundai on my wife's Hyundai. I was exploring options to purchase a new Honda from Autonation Honda, but based on how Autonation has handled this issue from the start, I will be shopping for a new vehicle from a different dealership. I will also plan on having any future service work be done at a local mechanic rather than Autonation. I am truly very disappointed at the outcome to all of this. This situation could've been easily avoided and we could still be servicing our vehicles at Autonation. Ever since Autonation's takeover from O'Hare Honda, both service quality and courtesy has greatly decreased. I'm just offering my fair and honest feedback. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I spoke with Factory and they rejected my case as wellThe fact that Hyundai does not have a more efficient process to identify these types of problems in addition to this problem clearly being in the transmission path - the drivetrain - is cause for concern for myself and my wife to do any further business with HyundaiOther customers need to be aware of this as well and of the deceptive marketing strategies Hyundai uses to sell their cars - they claim to have this wonderful 100,mile warranty but when you read the fine print, it's only for the drivetrain, and even then it won't cover such items - that cannot even be verified to work correctly or not - that are clearly part of the transmission system - the drivetrainThese are the reasons why I am rejecting the response given by the general manager of Autonation HyundaiAdditionally, after being combined customers of Autonation Hyundai and Autonation Honda for over a decade my wife and I are very surprised that Autonation Hyundai was not able to offer any type of resolution to this problem as a follow upAgain, it was me who suggested the free oil change - the same "free" oil change that was not honored after we purchased the vehicle in We've very surprised about how Hyundai decided to resolve this towards what we considered ourselves "loyal customers" for a combined total of over years now, both on the Autonation Hyundai and Autonation Honda sides - both managed by AutonationPlease reconsider your response as it will determine if we decide to do business with Autonation in the future as well as influence online reviews of this situation Sincerely, [redacted]

The customer clearly states that their factory warranty expired miles agoThe customer would like for the factory warranty to be extended for the extra miles, or have it picked up by the powertrain portion of the warranty that is still in active, even though the factory has already stated
that it is not part of that powertrain warranty that is still activeThe dealership sells extensions of the factory warranty at the time of sale, but this customer for whatever reason chose not to purchase oneThe dealership does not have the authority to make a decision as to whether the factory would make an exception based on the customers requestThat would have to be a conversation between the customer and the factoryThe dealership is not taking financial responsibility for the repairPlease let me know if there are any other questions that I can answerPlease reply that you have received my response Respectfully, *** *** General Manager AutoNation Hyundai O'Hare

If I understand correctly, the customer purchased their car in AutoNation did not own the dealership at that point in timeThat being said, now that they have communicated with the factory and have been told no, I would like to try and offer something in the spirit of wanting to help them in the situationSince the customer has been, in their words, loyal to the dealership for over a decade, it would make sense to me to offer them the opportunity to save the $of their repair off of future work at the dealershipThat will allow them to get back the cost of the repair that they don't believe they should be paying for, and that way I can show them that I do care to helpI will offer 15% off of their future service work until they save the $After that time, they would go back to pricing for the future businessThis way the customer gets back the $300, and we have the privilege to maintain a relationship with them that we absolutely appreciate. Thanks, ***

Complaint: ***
I am rejecting this response because:I spoke with Factory and they rejected my case as wellThe fact that Hyundai does not have a more efficient process to identify these types of problems in addition to this problem clearly being in the transmission path - the drivetrain - is cause for concern for myself and my wife to do any further business with HyundaiOther customers need to be aware of this as well and of the deceptive marketing strategies Hyundai uses to sell their cars - they claim to have this wonderful 100,mile warranty but when you read the fine print, it's only for the drivetrain, and even then it won't cover such items - that cannot even be verified to work correctly or not - that are clearly part of the transmission system - the drivetrainThese are the reasons why I am rejecting the response given by the general manager of Autonation HyundaiAdditionally, after being combined customers of Autonation Hyundai and Autonation Honda for over a decade my wife and I are very surprised that Autonation Hyundai was not able to offer any type of resolution to this problem as a follow upAgain, it was me who suggested the free oil change - the same "free" oil change that was not honored after we purchased the vehicle in We've very surprised about how Hyundai decided to resolve this towards what we considered ourselves "loyal customers" for a combined total of over years now, both on the Autonation Hyundai and Autonation Honda sides - both managed by AutonationPlease reconsider your response as it will determine if we decide to do business with Autonation in the future as well as influence online reviews of this situation
Sincerely,
*** ***

The customer clearly states that their factory warranty expired miles agoThe customer would like for the factory warranty to be extended for the extra miles, or have it picked up by the powertrain portion of the warranty that is still in active, even though the factory has already stated
that it is not part of that powertrain warranty that is still activeThe dealership sells extensions of the factory warranty at the time of sale, but this customer for whatever reason chose not to purchase oneThe dealership does not have the authority to make a decision as to whether the factory would make an exception based on the customers requestThat would have to be a conversation between the customer and the factoryThe dealership is not taking financial responsibility for the repairPlease let me know if there are any other questions that I can answerPlease reply that you have received my response Respectfully, *** *** General Manager AutoNation Hyundai O'Hare

Complaint: ***
I am rejecting this response because:I spoke with Factory and they rejected my case as wellThe fact that Hyundai does not have a more efficient process to identify these types of problems in addition to this problem clearly being in the transmission path - the drivetrain - is cause for concern for myself and my wife to do any further business with HyundaiOther customers need to be aware of this as well and of the deceptive marketing strategies Hyundai uses to sell their cars - they claim to have this wonderful 100,mile warranty but when you read the fine print, it's only for the drivetrain, and even then it won't cover such items - that cannot even be verified to work correctly or not - that are clearly part of the transmission system - the drivetrainThese are the reasons why I am rejecting the response given by the general manager of Autonation HyundaiAdditionally, after being combined customers of Autonation Hyundai and Autonation Honda for over a decade my wife and I are very surprised that Autonation Hyundai was not able to offer any type of resolution to this problem as a follow upAgain, it was me who suggested the free oil change - the same "free" oil change that was not honored after we purchased the vehicle in We've very surprised about how Hyundai decided to resolve this towards what we considered ourselves "loyal customers" for a combined total of over years now, both on the Autonation Hyundai and Autonation Honda sides - both managed by AutonationPlease reconsider your response as it will determine if we decide to do business with Autonation in the future as well as influence online reviews of this situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I already have multiple 15% off coupons at home from Autonation for Service discountsWhat you're offering me is no different than what I already receive in the mail on a regular basisI don't plan on doing any future business with either Autonation Honda on my Honda nor Autonation Hyundai on my wife's HyundaiI was exploring options to purchase a new Honda from Autonation Honda, but based on how Autonation has handled this issue from the start, I will be shopping for a new vehicle from a different dealershipI will also plan on having any future service work be done at a local mechanic rather than AutonationI am truly very disappointed at the outcome to all of thisThis situation could've been easily avoided and we could still be servicing our vehicles at AutonationEver since Autonation's takeover from O'Hare Honda, both service quality and courtesy has greatly decreasedI'm just offering my fair and honest feedback
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I already have multiple 15% off coupons at home from Autonation for Service discountsWhat you're offering me is no different than what I already receive in the mail on a regular basisI don't plan on doing any future business with either Autonation Honda on my Honda nor Autonation Hyundai on my wife's HyundaiI was exploring options to purchase a new Honda from Autonation Honda, but based on how Autonation has handled this issue from the start, I will be shopping for a new vehicle from a different dealershipI will also plan on having any future service work be done at a local mechanic rather than AutonationI am truly very disappointed at the outcome to all of thisThis situation could've been easily avoided and we could still be servicing our vehicles at AutonationEver since Autonation's takeover from O'Hare Honda, both service quality and courtesy has greatly decreasedI'm just offering my fair and honest feedback
Sincerely,
*** ***

If I understand correctly, the customer purchased their car in AutoNation did not own the dealership at that point in timeThat being said, now that they have communicated with the factory and have been told no, I would like to try and offer something in the spirit of wanting to help them in the situationSince the customer has been, in their words, loyal to the dealership for over a decade, it would make sense to me to offer them the opportunity to save the $of their repair off of future work at the dealershipThat will allow them to get back the cost of the repair that they don't believe they should be paying for, and that way I can show them that I do care to helpI will offer 15% off of their future service work until they save the $After that time, they would go back to pricing for the future businessThis way the customer gets back the $300, and we have the privilege to maintain a relationship with them that we absolutely appreciate. Thanks, ***