AutoNation Hyundai O'Hare

Complaint: ***
I am rejecting this response because:I spoke with Factory and they rejected my case as wellThe fact that Hyundai does not have a more efficient process to identify these types of problems in addition to this problem clearly being in the transmission path - the drivetrain - is cause for concern for myself and my wife to do any further business with HyundaiOther customers need to be aware of this as well and of the deceptive marketing strategies Hyundai uses to sell their cars - they claim to have this wonderful 100,mile warranty but when you read the fine print, it's only for the drivetrain, and even then it won't cover such items - that cannot even be verified to work correctly or not - that are clearly part of the transmission system - the drivetrainThese are the reasons why I am rejecting the response given by the general manager of Autonation HyundaiAdditionally, after being combined? customers of Autonation Hyundai and Autonation Honda for over a decade my wife and I are very surprised that Autonation Hyundai was not able to offer any type of resolution to this problem as a follow upAgain, it was me who suggested the free oil change - the? same "free" oil change that was not honored after we purchased the vehicle in We've very surprised about how Hyundai decided to resolve this towards what we considered ourselves "loyal customers" for a combined total of over years now, both on the Autonation Hyundai and Autonation Honda sides - both managed by AutonationPlease reconsider your response as it will determine if we decide to do business with Autonation in the future as well as influence online reviews of this situation
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:I spoke with Factory and they rejected my case as well. The fact that Hyundai does not have a more efficient process to identify these types of problems in addition to this problem clearly being in the transmission path - the drivetrain - is cause for concern for myself and my wife to do any further business with Hyundai. Other customers need to be aware of this as well and of the deceptive marketing strategies Hyundai uses to sell their cars - they claim to have this wonderful 100,000 mile warranty but when you read the fine print, it's only for the drivetrain, and even then it won't cover such items - that cannot even be verified to work correctly or not - that are clearly part of the transmission system - the drivetrain. These are the reasons why I am rejecting the response given by the general manager of Autonation Hyundai. Additionally, after being combined customers of Autonation Hyundai and Autonation Honda for over a decade my wife and I are very surprised that Autonation Hyundai was not able to offer any type of resolution to this problem as a follow up. Again, it was me who suggested the free oil change - the same "free" oil change that was not honored after we purchased the vehicle in 2011. We've very surprised about how Hyundai decided to resolve this towards what we considered ourselves "loyal customers" for a combined total of over 10 years now, both on the Autonation Hyundai and Autonation Honda sides - both managed by Autonation. Please reconsider your response as it will determine if we decide to do business with Autonation in the future as well as influence online reviews of this situation.
Sincerely,
[redacted]

If I understand correctly, the customer purchased their car in 2011. AutoNation did not own the dealership at that point in time. That being said, now that they have communicated with the factory and have been told no, I would like to try and offer something in the spirit of wanting to help them in the situation. Since the customer has been, in their words, loyal to the dealership for over a decade, it would make sense to me to offer them the opportunity to save the $300 of their repair off of future work at the dealership. That will allow them to get back the cost of the repair that they don't believe they should be paying for, and that way I can show them that I do care to help. I will offer 15% off of their future service work until they save the $300. After that time, they would go back to normal pricing for the future business. This way the customer gets back the $300, and we have the privilege to maintain a relationship with them that we absolutely appreciate.  Thanks, [redacted]

Complaint: [redacted]
I am rejecting this response because: I already have multiple 15% off coupons at home from Autonation for Service discounts. What you're offering me is no different than what I already receive in the mail on a regular basis. I don't plan on doing any future business with either Autonation Honda on my Honda nor Autonation Hyundai on my wife's Hyundai. I was exploring options to purchase a new Honda from Autonation Honda, but based on how Autonation has handled this issue from the start, I will be shopping for a new vehicle from a different dealership. I will also plan on having any future service work be done at a local mechanic rather than Autonation. I am truly very disappointed at the outcome to all of this. This situation could've been easily avoided and we could still be servicing our vehicles at Autonation. Ever since Autonation's takeover from O'Hare Honda, both service quality and courtesy has greatly decreased. I'm just offering my fair and honest feedback.
Sincerely,
[redacted]