AutoNation Nissan Southwest

Complaint: I am rejecting this response because: I was just notified by my bank that Autonation attempted to run this check through my bank AGAIN on Monday, January 25th Their words and their actions contradict each other Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:# We did make a trip to the dealership We matched the scrapes (new on the carwash) to the ones and the dent on the Thule and they match It does indeed fit into the carwash and their claim that it does not is a falsehood We took pictures and supplied them to the dealership manager We requested to see the dealership manager on that visit and were denied The service manager and dealership manager are playing a game with us It appears from our end that the service manager has not been truthful with the dealership manager # They did not take care of the charge for that visit It was a free oil change based on my initial purchase of my Xterra from that dealership so they have offered us nothing as compensation Attempting to portray themselves as cooperative and generous is completely untrue # We think that damaging a car top carrier in a carwash compromises its integrity for future use and limits its functionality for the present To replace the Thule will cost us in excess of $but since we got it on sale in October for $we are only asking for that in compensation to put toward the replacement cost # The service manager is [redacted] and the dealership manager is [redacted] and neither is being honest Sincerely, [redacted]

I would be more than willing to have the customer come down and we can see what can be done. Please let them know that I would like to see the damage and as the situation myself

Complaint: 11096842
I am rejecting this response because: I was just notified by my bank that Autonation attempted to run this check through my bank AGAIN on Monday, January 25th.  Their words and their actions contradict each other.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:#1.  We did make a trip to the dealership.  We matched the scrapes (new on the carwash) to the ones and the dent on the Thule and they match.  It does indeed fit into the carwash and their claim that it does not is a falsehood.  We took pictures and supplied them to the dealership manager.  We requested to see the dealership manager on that visit and were denied.  The service manager and dealership manager are playing a game with us.  It appears from our end that the service manager has not been truthful with the dealership manager.  #2.  They did not take care of the charge for that visit.  It was a free oil change based on my initial purchase of my Xterra from that dealership so they have offered us nothing as compensation.  Attempting to portray themselves as cooperative and generous is completely untrue.  #3.  We think that damaging a car top carrier in a carwash compromises its integrity for future use and limits its functionality for the present.  To replace the Thule will cost us in excess of $700 but since we got it on sale in October 2015 for $417 we are only asking for that in compensation to put toward the replacement cost.  #4.  The service manager is [redacted] and the dealership manager is [redacted] and neither is being honest.  
Sincerely,
[redacted]

This customer was unhappy with the vehicle purchase and we allowed the customer to return the vehicle with no penalties and or cost to the customer.  I talked with her the other day and also offered to refund her the money that was inadvertently charged to her account.  We have looked into...

this issue and are more than willing to help in any way.

I have spoken tthis customer and given her a copy of her service agreement, and arranged for her to have her vehicle serviced at any AutoNation Dealership in the Denver Metro area. She was very satisfied with the service I provided her, and is now a happy customer.

have talked to customer and invited down here to show damage and found and the vehicle would not even fit into the car wash with the rack on it.   Tried t have him come down and we could do it again with both the service manager and myself and did not come down.  Took care of his...

charges for that day and they said the only way that they would be happy is to Pay for a brand new thule ski rack and have it installed.  would love to help this customer but I believe that they are being unfair ??