AutoNation Subaru Arapahoe

The check for this customer was never delivered according to the customer.  We put a stop payment on this check and issued another one.  The customer states they still have not gotten the check. Now on 4-16-18 we are going to put another stop payment on the check and issue one and have it...

sent to the dealership.  Once we have the check we will hand deliver it to the customer.

[redacted],My apologize for all of this, and you are correct I don't feel like the battery should have failed in anyway. We contacted [redacted] who would be more than happy to reimburse you for the battery repair.Please allow three to four weeks for a...

reimbursement check.  Again, I apologize for the inconvenience.Thank you for bringing this to my attention. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for the quick response and action. I am very grateful to everyone.
Sincerely,
[redacted]

I will  prepare a $300.00 check to you to use in anyway you would like. This would be my goodwill apology from us for the number of inquiries we ran to get approved. Thank you[redacted]

First I want to apologize for getting our wires crossed with the communication about the way we were refunding the incorrect sales tax.     Here at the dealership we use two Colorado Web sites to determine a customers sales tax, one being [redacted]. as...

well as [redacted] a Colorado DOR Certified Sales Tax look up. Both of these sites indicated that the appropriate sales tax for this address of [redacted] is in fact 5.4% broken down as 2.9% Colorado State Tax as well as 2.5% Chaffee County. Later when [redacted] went to register his vehicle his Motor Vehicle department indicated we collected Chaffee County taxes as indicated by both lookups, this was incorrect. We collect all sales taxes for all transactions for anyone who buys a car from us. The same amount we collect, we send to our customers Motor Vehicle Department. We did make a mistake in the way we thought he was to be reimbursed. As of now [redacted] has the check for tax miscalculation.Again, I'm sorry for the miscommunication on the payment type as well as the delay. Thank you[redacted]

I will contacting AutoNation legal department to take action on  Monday if I don't have my title.

The original check was sent the day after the complaint, We have been in touch with the customer, and have agreed to cancel the original check and re-issue a second check.       This was an agreement with the...

customer        Thank you         Matt

Contacted the customer and listened to their problem. we agreed to refund them the labor only for all repairs made as the parts that were put on the car were needed and could not be returned.  Customer agreed and check will be sent out within a week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1. [redacted] is a GM at Autonation Subaru is clearly thinking I wasn't telling the truth... He forgot to mention that when I personally saw him at the dealership, I told him that I picked up the title from a [redacted] branch on my way to the dealership. His papers said that they tried to contact [redacted] for the title and didn't find it. I called the branch I originated the loan with and they had the title as well as the sales tax papers that said that I paid and included all taxes into my loan. I wasn't trying to skirt or do anything illegal. I pulled out the title from my suit coat, yes because you know, it makes sense that I'd want to give the title to the dealer after picking it up at the branch. Also, spoke with a manager at the [redacted] branch that gave me the title and they're more then willing to say that the title was there and I wasn't holding on to it just for [redacted] and giggles. 2. [redacted], I called the DMV and has done everything in my power to work with you. I never said I wouldn't work with you. DMV clearly, in English, and non other language explained that I DID NOT NEED TO PAY TAXES OR REGISTER THE CAR! She said that because I traded it in in less than a week after purchase, I didn't have to pay any REGISTRATION FEES! All I have to do is switch the title to my name. So please stop telling me that I need to register it, I DON'T. Stop treating me like I am trying to scam you! I picked up the phone when you personally called me to make sure I got everything taken care of. I told you I will and am working on that. I wouldn't have picked up or answer or even said I'd work on it, if I was trying to skirt or do whatever you're blaming me of! Your customer service is worse than any I've ever witnessed, that is not to say that I've been a very good customer. I've bought 2 cars not including my new car from you guys and praised you with all my family members and friends and I get treated like dog st this time. I apologize for the language but this kind of customer service is not okay! Not in any book! I said I will take care of the title and I will! Stop harassing me and calling 3-4 times a day! 3. You left out the part where you called me and I, over the phone, was more than happy to help and work with you. 4. Taking time off work is something I cannot do. I pay for my car with hard earned money from my job! Respect that please! I had to take 2-3 hours off my job to hunt for things you should've been doing. 5. Ignoring the fact that originally I asked if there was anything I needed to do after the trade in deal is just not professional. I asked one of the people helping me out and they said "No, everything looks good". Everything is good means that you've checked everything and it is all good. Having to contact me 1-2 months after the purchase to hunt for documents doesn't say to me that everything is good, not at all. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We thank you for the accommodation and we will accept the $300. When can we pick up the check? If you need to contact us please call us at either phone numbers. [redacted] ###-###-####     [redacted] ###-###-####

This vehicle was brought in as a theft job and it was an older modified Subaru...

with aftermarket accessories.  The vehicle was towed in with obvious damage from the vehicle being stolen.  The customers insurance company was covering the repairs.  There was a large delay with the insurance company and delay in parts.  Toward the end of the repair there was some objection where the customer was stating more items were needing to be covered by the insurance company.  The insurance company told us that the customer had been giving them a hard time and not being very reasonable so just to get the customer from yelling at them they decided to just cover the additional repairs.  We repaired the vehicle and even paid for a lost key that the tow company had not given us and that the insurance company would not pay for. the major part of delay in this is due to a vehicle that was older with preexisting damage and aftermarket parts that at a dealership we have nothing to do with when it comes to repairing them.