AutoNation Subaru Scottsdale

I put down 1,dollars on a new car and then I decided against the car due to high insurance rates and they are not refunding the money even though they can not produce any signed documents stating it is non refundableThe sales people told me different things and not one person was on the same page thereIt is the worst dealership I have ever encountered with poor service and horrible communication between employeesI would never recommend this dealership to anyone,in fact I would refer them away from this one because they are so inconsiderateAlso, the management is not better at all

I have to say that I would Never recommend AutoNation Subaru, even to my worst enemy! They have zero customer service! I purchased a new car from them and had a horrible experience! I was delivered a damaged vehicle and when I contacted the dealer they refused to fix it! I was told they didn't make any money off the sale, so they couldn't fix it, so I returned the car! I was promised that my down payment was shredded! That was they deposited it weeks later! Then I had to jump through hoops to get my money back! They pulled out 2,and caused my house payment to bounce and never took care of my fees that I incurred!! The salesman told me things about the car as well! The car promised wasn't the car delivered! AutoNation is high pressure and horrible customer service!!

Horrible experience thereI feel very insecure when sitting there and trying to buy a car from themBut for general car purchase, people feel uncomfortable because you never know in which part you will be ripped off and be cheatedSo I totally understand thatBut the point is after I bought the car, their follservice is terribleOh let me change the words: no follow-up!! No phone calls, no suverys, nothing! Personally I don't want to deal with them about anything after I buy the carBut there are two things that they didn't get them done when I was buying the car on the same dayFirst of all, they could not give me the second car key because they do not have it (by the way, I could not understand why the second key is not there because the manufacture should automatically deliver two keys at the dealership)So the dealer told me it would take them three days to request the key from the manufacturer and he will call me after that and then I could come in to pick it upOne week passed, no calls!!! I called back, cannot reach out the person firstSecond try, he picked, and I asked about the keyHe seemed totally forgot about this issueAnd he contacted the service department to check if the key was thereAnd he got back to me saying oh yeah, the key was thereBut he said oh I didn't know why the person (I didn't know which person he was referring to)...didn't call meAnyways, many excuses!!! And I said ok then I am gonna come and grab itHe said okBut after that, he called me again saying that key has not been programmed yet, and I need to come in and wait there until the key is programmedThe whole situation seemed to me that their service was so unprepared and did not pay attention on customers Another thing is about my plateI told them I wanted to keep my old plate and they agreed to transfer that to my new carAnd I signed the sheet for letting them transfer my old plateThey even scrolled my old plate on my new car before sticking the temporary one on itThen guess what happened? I got a new plate from DMV a couple of weeks laterI called the dealer agentHe said it is the responsibility of finance managerAnd he transferred for meAnother guy picked up the phone, and then saying oh the finance manager was not in and asked me I should go to DMV by myself to figure this outIt was not their business to do that...Which is totally irresponsible especially I signed the paper with themBut they are not capable of doing this job just because the finance manager FORGOT about thisHow could you FORGET about this? It's your JOB!

I had a few concerns after my daughter brought her Subaru Outback in for serviceBut after working with Bob R*** and the Power Subaru service team, I was impressed at their prompt response to my questions, and the follow up care that my daughter receivedThis is a top notch service operation that puts the customer firstThank you to Garry G*** and Bob R***Thank you for making a service experience the way it should be for a father miles away and my daughter that will be a customer for lifeEspecially now that she's graduated, has a job, and will probably be buying a new Subaru in the future from Power SubaruThanks again, *** ***

I experienced the best, low pressure sales event of my entire lifeI purchased under the *** discount so the no haggle price was just that
The finance department tried repeatedly to get me to add different kinds of insurance and I declined all of the aexpensesIt looks like I dodged a bullet after reviewing the Revdex.com dealership complaints
I would buy another car from my salesman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree with the response - except for the fact that there was no outstanding claim -however, this was resolved by autonation after multiple emails and communication from me.  Unfortunately, what I don't agree with is that no one has gotten back with me on a tracking number and the refund amount even though I have sent an email communication earlier this week for an update.  I would appreciate knowing the tracking number and the refund amount as per Autonation's response.
Regards,[redacted]

The customer contacted the dealership to cancel the Gap Insurance and the Tire and Wheel warranty. Both warranties are provided by a third party company, not Autonation. Autonation does however cancel the warranties on behalf of the customer.We processed the cancellations immediately and...

explained to the customer it does take 6-8 weeks before the customer’s lien holder will receive the refund. After submitting the request we were notified the customer had an outstanding claim open on the Tire and Wheel warranty. Due to an open claim the cancellation was unable to be completed. This event did cause a delay in the Gap cancellation as well, however the Gap Insurance was canceled with the original cancellation date requested and the refund was issued to the lien holder.We did as well contact Safeguard, the provider of the Tire and Wheel warranty, on behalf of the customer to get the denied claim closed and the warranty canceled. The warranty has been cancelled with the original cancellation date requested and the refund is being issued to the customer’s lien holder. We have provided the customer with a copy of the check and the [redacted] tracking number.We do apologize to the customer for the unforeseen delay in the process. Unfortunately, since Autonation and the warranty company are not affiliated we do not have access to their records. We feel we have done everything in our power to assist the customer in obtaining their refunds.Please feel free to contact me with any concerns,[redacted]General ManagerAutonation Ford###-###-####

Horrible experience there. I feel very insecure when sitting there and trying to buy a car from them. But for general car purchase, people feel uncomfortable because you never know in which part you will be ripped off and be cheated. So I totally understand that. But the point is after I bought the car, their follow-up service is terrible. Oh let me change the words: no follow-up!! No phone calls, no suverys, nothing! Personally I don't want to deal with them about anything after I buy the car. But there are two things that they didn't get them done when I was buying the car on the same day. First of all, they could not give me the second car key because they do not have it (by the way, I could not understand why the second key is not there because the manufacture should automatically deliver two keys at the dealership). So the dealer told me it would take them three days to request the key from the manufacturer and he will call me after that and then I could come in to pick it up. One week passed, no calls!!! I called back, cannot reach out the person first. Second try, he picked, and I asked about the key. He seemed totally forgot about this issue. And he contacted the service department to check if the key was there. And he got back to me saying oh yeah, the key was there. But he said oh I didn't know why the person (I didn't know which person he was referring to)...didn't call me. Anyways, many excuses!!! And I said ok then I am gonna come and grab it. He said ok. But after that, he called me again saying that key has not been programmed yet, and I need to come in and wait there until the key is programmed. The whole situation seemed to me that their service was so unprepared and did not pay attention on customers.

Another thing is about my plate. I told them I wanted to keep my old plate and they agreed to transfer that to my new car. And I signed the sheet for letting them transfer my old plate. They even scrolled my old plate on my new car before sticking the temporary one on it. Then guess what happened? I got a new plate from DMV a couple of weeks later. I called the dealer agent. He said it is the responsibility of finance manager. And he transferred for me. Another guy picked up the phone, and then saying oh the finance manager was not in and asked me I should go to DMV by myself to figure this out. It was not their business to do that...Which is totally irresponsible especially I signed the paper with them. But they are not capable of doing this job just because the finance manager FORGOT about this. How could you FORGET about this? It's your JOB!

The customer contacted the dealership to cancel the Gap Insurance and the Tire and Wheel warranty. Both warranties are provided by a third party company, not Autonation. Autonation does however cancel the warranties on behalf of the customer.We processed the cancellations immediately and...

explained to the customer it does take 6-8 weeks before the customer’s lien holder will receive the refund. After submitting the request we were notified the customer had an outstanding claim open on the Tire and Wheel warranty. Due to an open claim the cancellation was unable to be completed. This event did cause a delay in the Gap cancellation as well, however the Gap Insurance was canceled with the original cancellation date requested and the refund was issued to the lien holder.We did as well contact Safeguard, the provider of the Tire and Wheel warranty, on behalf of the customer to get the denied claim closed and the warranty canceled. The warranty has been cancelled with the original cancellation date requested and the refund is being issued to the customer’s lien holder. We have provided the customer with a copy of the check and the [redacted] tracking number.We do apologize to the customer for the unforeseen delay in the process. Unfortunately, since Autonation and the warranty company are not affiliated we do not have access to their records. We feel we have done everything in our power to assist the customer in obtaining their refunds.Please feel free to contact me with any concerns,[redacted]General ManagerAutonation Ford###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted]I'm going to have to reject this response as well as you can see Autonation Subaru came back with another lack luster reply which really didn't help with this complaint nor with their reputation. For them to tell me everything I say is a lie is completely improper and incredibly childish. I'd expect more from a local fast food chain, let alone a car dealership. Nothing even tops the fact that they say what I ask for is unreasonable, especially since it was the offer made by their sales manager! He was the one who offered to give me $400 towards suspension parts, so when they rip me off and void that deal for no reason, it's unreasonable of me to want corrective action?

Really any time they reply the just look so small and immature, I simply have to reject their "response" again because frankly they are terrible at customer service.

Horrible experience there. I feel very insecure when sitting there and trying to buy a car from them. But for general car purchase, people feel uncomfortable because you never know in which part you will be ripped off and be cheated. So I totally understand that. But the point is after I bought the car, their follow-up service is terrible. Oh let me change the words: no follow-up!! No phone calls, no suverys, nothing! Personally I don't want to deal with them about anything after I buy the car. But there are two things that they didn't get them done when I was buying the car on the same day. First of all, they could not give me the second car key because they do not have it (by the way, I could not understand why the second key is not there because the manufacture should automatically deliver two keys at the dealership). So the dealer told me it would take them three days to request the key from the manufacturer and he will call me after that and then I could come in to pick it up. One week passed, no calls!!! I called back, cannot reach out the person first. Second try, he picked, and I asked about the key. He seemed totally forgot about this issue. And he contacted the service department to check if the key was there. And he got back to me saying oh yeah, the key was there. But he said oh I didn't know why the person (I didn't know which person he was referring to)...didn't call me. Anyways, many excuses!!! And I said ok then I am gonna come and grab it. He said ok. But after that, he called me again saying that key has not been programmed yet, and I need to come in and wait there until the key is programmed. The whole situation seemed to me that their service was so unprepared and did not pay attention on customers.

Another thing is about my plate. I told them I wanted to keep my old plate and they agreed to transfer that to my new car. And I signed the sheet for letting them transfer my old plate. They even scrolled my old plate on my new car before sticking the temporary one on it. Then guess what happened? I got a new plate from DMV a couple of weeks later. I called the dealer agent. He said it is the responsibility of finance manager. And he transferred for me. Another guy picked up the phone, and then saying oh the finance manager was not in and asked me I should go to DMV by myself to figure this out. It was not their business to do that...Which is totally irresponsible especially I signed the paper with them. But they are not capable of doing this job just because the finance manager FORGOT about this. How could you FORGET about this? It's your JOB!

Alexandria,

My last response will remain my response. This customer is not reasonable nor courteous. We have no problem with him doing business elsewhere. Nothing he says is the truth

 

 

General Manager

AutoNation Ford Scottsdale

AutoNation Subaru Scottsdale

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I agree with the response - except for the fact that there was no outstanding claim -however, this was resolved by autonation after multiple emails and communication from me.  Unfortunately, what I don't agree with is that no one has gotten back with me on a tracking number and the refund amount even though I have sent an email communication earlier this week for an update.  I would appreciate knowing the tracking number and the refund amount as per Autonation's response.

Regards,[redacted]

I put down 1,000 dollars on a new car and then I decided against the car due to high insurance rates and they are not refunding the money even though they can not produce any signed documents stating it is non refundable. The sales people told me different things and not one person was on the same page there. It is the worst dealership I have ever encountered with poor service and horrible communication between employees. I would never recommend this dealership to anyone,in fact I would refer them away from this one because they are so inconsiderate. Also, the management is not better at all

I have to say that I would Never recommend AutoNation Subaru, even to my worst enemy! They have zero customer service! I purchased a new car from them and had a horrible experience! I was delivered a damaged vehicle and when I contacted the dealer they refused to fix it! I was told they didn't make any money off the sale, so they couldn't fix it, so I returned the car! I was promised that my down payment was shredded! That was false they deposited it 2 weeks later! Then I had to jump through hoops to get my money back! They pulled out 2,000 and caused my house payment to bounce and never took care of my fees that I incurred!! The salesman told me false things about the car as well! The car promised wasn't the car delivered! AutoNation is high pressure and horrible customer service!!

the customers warranty is activated.........customer was told if he wanted to buy aftermarket parts here we would give him a discount      not paying him to buy parts elsewhere

I experienced the best, low pressure sales event of my entire life. I purchased under the [redacted] discount so the no haggle price was just that.

The finance department tried repeatedly to get me to add different kinds of insurance and I declined all of the add-on expenses. It looks like I dodged a bullet after reviewing the Revdex.com dealership complaints.

I would buy another car from my salesman.

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business response was so poorly put together I could barely read it. Not only could they not type like a normal person, let alone the manage of any sort of establishment, they didn't even make an offer or peaceful resolution. The manager [redacted] told me very clearly on the phone, that I "should look elsewhere for coilovers", because he wasn't going to fulfill his end of the deal anymore. This came as no surprise to me, since their company has been extremely flaky and shady ever since I bought my vehicle.[redacted] made the original deal very clear when he said it. He would order the parts at their location, up to $400 worth, or he would reimburse me for the parts that I bought if I could provide a receipt. So it's a completely blatant lie for them to reply saying they would only order from their store when [redacted] himself told me all I had to do was provide a link to a website with the parts that I wanted and he would order them. Strike number 2 on Autionation Subaru's part, and that's only in one reply.

I have kept the receipts for when I purchased my coilovers and my original demands still stand. For a company to treat me so poorly and then when it comes to the Revdex.com, lie to me and play it off all casually, I expect only the utmost of services in regards to the complaint at hand. I will gladly provide my receipts to Autonation Subaru and will happily take reimbursement of $895.50 from them.

Regards,

I had a few concerns after my daughter brought her 2005 Subaru Outback in for service. But after working with Bob R[redacted] and the Power Subaru service team, I was impressed at their prompt response to my questions, and the follow up care that my daughter received. This is a top notch service operation that puts the customer first. Thank you to Garry G[redacted] and Bob R[redacted]. Thank you for making a service experience the way it should be for a father 2000 miles away and my daughter that will be a customer for life. Especially now that she's graduated, has a job, and will probably be buying a new Subaru in the future from Power Subaru. Thanks again, [redacted]