AutoNation Subaru West

We have submitted a check request to our accounting center in Dallas, reimbursing Ms [redacted] for the cost to repair her door panel She should be receiving it fairly soon

There are a number of issues to clarify in *** **'s complaintHe was not a purchaser or co-purchaser on this transaction. As a result, his insistence on being involved with it was not warranted. We tried to explain to him the Privacy Laws that prevented us from doing that, but he
either didn't understand or didn't careThe truck purchased was driven over miles an hour, and put through some very difficult terrain, which caused the mechanical problems. We know this because of codes in the ECM that we found when the vehicle was returned. 3. *** **, the purchaser of the truck, received the full refund by the 28th, which was one week after the vehicle was returned.4. The witnesses to the conflict *** ** refers to dispute that he was pushed or assaulted in any way by *** ***, Used Vehicle Manager. They told me that *** ** was loud, profane and threatening. When asked to leave, *** followed him to the door. *** ** turned suddenly toward ***. Based on the threats stated by *** **, *** put his hand on *** **'s shoulder to keep him from advancing any further. At that time, *** ***, our Finance Manager, came out and dealt with *** **. Bob is a former police officer, used to diffusing situations, and simply told *** ** the best thing for him to do was to leave, which he did while continuing to curse and threaten.The refund of his fuel expense was an offer made before we discovered the damage done to the truck by excessive speeding and extreme driving. *** informed *** ** that because of that, we would not refund the $68.Given these circumstances, we are not inclined to offer any additional consideration to *** **

Both of Ms***'s issues are areas not covered by the Subaru factory warranty. The tires are warrantied by the tire manufacturer, and the pro-rated value, if any, is determined by them. While she indicates she does all her own vehicle maintenance, it doesn't state whether or not
she rotates and balances her tires, as recommended by the manufacturer. Our repair order from March 19th states she was concerned about abwear, and we performed front and rear suspension alignments, as well as a four wheel alignment. If the tires she replaced were original factory mounted tires, and they had not been rotated and balanced every 7,miles, it is likely they needed to be replaced. It is also likely, given that situation, that there would have been very little, if any, pro-rated value for the old tires. With regard to the windshield, it takes very little to cause an impact point on a windshield, and even less to turn that into a crack. Temperature changes, defroster being turned on, making a quick maneuver, changing the air pressure in the car and many other situationsl can cause a crack to spread. The only time a manufacturer covers a windshield is if it is improperly installed. That happens very seldom any more due to the computerized processes in plants

Complaint: ***
I am rejecting this response because: they are lying ! The manager did infacy plush me out the door with both hands not because of what they explained it as, but when I A's I was walking out I said to all the customers in that area that they sold me and my wife a broke down truck and would not give us our money backAs for my wife being the purchaser, they knew from the very start that my wife gave me full authorization and authority to deal with their sales rep is going to tear and all transactions in regards to this matterif you need to call their assistance with that as my wife being the account holder, please feel free to call her at area code *** and her name is *** **And I can assure you Juliet will validate that she's given me full permission and authorization to deal with this matter from the very beginning and the sales associate, manager and business knew of this and they dealt directly with me in regards when making this purchaseNow that they assauted me, they claim that it is a "privacy matter?", they are just trying to make matters more complicated for my wife and I and hide the real facts from the Revdex.comAll my wife did was be there for the signing of documents and they never dealt with her on any other matters because they were advised by my wife to deal directly with me. in regards to them "claiming" that the truck was driven in excess of a hundred miles an hour...that is be in erroneous accusationThe truck was driven at speed limit because during the time that it was driven was during traffic jam times and therefore you are not capable of driving in excess of over the speed limit or especially a hundred miles an hourAlready this company has started lying to the Revdex.com to cover up their lies and scamming of my wife and I and all consumersI want this matter to be investigated and action taken for them assaulting me and taking advantage of my wife and familyAnd they need to reimburse me back for the gas my wife and I put in it on the day it broke downAnd a formal letter of apology from the company and manager who assaulted me. Note: my family and I recently been sick and was not able to respond to any emails therefore I just now opened up this email and replied; however, the complaint I have submitted holds TRUTH and we want to continue with our complaintThank you!
Sincerely,
*** **

While we're sorry about the lack of clarity regarding the lender's rules, they nonetheless must be complied with by all parties. His initial intent was to pay cash for the vehicle, and our sales person proposed the 0% financing option for his consideration. The sales person was not familiar with the lenders requirements, and our finance team was responsible for clarifying that matter. By paying cash, or "self financing" as Mr*** prefers, he felt it was in his best interest to pay no interest, rather than keep his money earning interest in whatever areas he invests. His demand for $385 seems to be excessive, since he saved that amount by paying cash. In the interest of resolving this matter, we are willing to send him $150, which is equivalent to earning approximately 1.1% interest. That's more than any savings account, or short-term CD is currently paying

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease mail me a check to: *** * *** *** *** *** *** ** ***.With regard to your statement that my initial intent was to pay cash, that is fabricatedI was aware of the 0% before walking in the door and was hoping to take advantage of itThe salesperson should be aware of the general parameters of the financing offer, he told me he's worked there years and I assume that *** makes financing offers like this routinelyI would suggest that he needs to be trained better and/or take an ethics class. Sincerely, *** ***

Complaint:
I am rejecting this response because: I was told this same thing after the problem
was first discovered and I never received the checkI am unable to find the part for the door panel and Auto Nation will not call me back and will not search for the part that they destroyedThey also lied about taking the door panel off to check the mirror motorI will accept the check if I ever get it, but I am not confident that I will receive it. They should not be allowed to sell cars with this type of service and they need to find the part for meFront passenger interior door panel and handle set
Sincerely,
Lisa ***

Complaint: ***
I am rejecting this response because: Durine your multipoint inspection on 8/27/the technician marked the wear pattern as acceptable and marked the tread wear between green and yellowThese results led me to believe that the tire alignment and wear was acceptable and that no corrective action was neededThey failed to address that there was severe uneven wear that caused the tires to be out of specification well before the manufacturers year warranty was completedHad this been noted with a thorough multipoint inspection than corrective action could have been taken in august and allowed the tires to maintain an acceptable tread depth for at least another year before they required replacementAutonation has the obligation to notify customers of these issues and also the responsibility to deal with warranty complaints for all products installed on the vehicle (or at least direct to a distributor if they are for some reason unqualified to)None of these steps were taken and this was an obvious ploy to squeeze every dime out of their customers rather than do what is best for their customersThis dealership will not gain any business from myself or my family and I will not allow this complaint to be closed until I have been compensated the fair warranty value for my tires (equal to 3/of the parts cost of the tires). Regrading the windshield, I would like to be provided detailed documentation stating that the windshield would only be covered for the first few monthsI was told by numerous employees at your company as well as Subarus customer service line that the windshield would be covered under the bumper to bumper warranty as long as there isn't an "apparent impact point"Of this requires a factory representative to determine than I will gladly show my windshield to that representative as there is no apparent impact point.
Sincerely,
*** ***

The O% financing qualifications are set by the lender, not the dealership. They include credit-worthiness, ltv relationship, and minimum amount financed, as in this case. The sales menu provided Mr*** states "Amounts above are ESTIMATES ONLY and may vary based on approved
credit,......,and other factors particular to your transaction." He decided to pay cash for the vehicle, rather than pay any interest expense. To state that he is "owed" an amount of money that he didn't pay, by his choice, seems unusual. As a good will gesture, we will be happy to send him a policy that will cover two oil changes on the *** he purchased from us

We have submitted a check request to our accounting center in Dallas, reimbursing Ms. [redacted] for the cost to repair her door panel.  She should be receiving it fairly soon.

Ms. [redacted] purchased her vehicle from us on May 28, 2013.  Since that time, she has had the vehicle serviced here twice – on 8/27/2015 and 3/19/2016.  In August 2015, (mileage 26,777) we did a Multi Point Inspection, noting that the tire wear (tread depth) was getting low, and they will need attention in the near future.  All other items inspected were good.  During the March 2016 Multi Point Inspection (mileage 32,391), we noted the tire depth was measuring between 3-4/32.  Any tire manufacturer will tell you it’s time to replace the tires.  We recommended that to her, and she authorized the work.  Additionally, we replaced several lights that were out, everything else was good, and we advised her that her Factory recommended 30,000 service should be done soon.  Unfortunately, her assertion that her tires still had usable tread, and therefore some “trade” value, is not correct.  As she states, she had her tires rotated at [redacted] whenever she changed her oil, so I would suspect that they would have helped her with any tire issues she felt deserved consideration.  As stated in my earlier response, automobile manufacturers do not warranty the tires on their vehicles, it is up to the tire manufacturer and their distributors to resolve consumer issues.  Since Discount is a distributor for Yokohama tires, they were the ideal place to receive assistance.    With regard to the windshield issue, we understand how difficult it is to believe that an indistinguishable impact point can turn into a huge crack.  Any business that repairs impact points, stars and cracked windshields will tell you that it doesn’t take much, and it can go bad in a hurry. Ms. [redacted] states that her windshield cracked some time in December 2015.  Merely turning on the windshield defroster can send a crack across the entire windshield, from such a small impact point.  The only time Subaru would consider replacing a windshield is during the first 1-3 months of ownership, and only if a factory representative verified that there was a flaw in the installation of that windshield.  This incident occurred over 2 ½ years after she purchased the vehicle.   I am sorry that Ms. [redacted] feels these things are the responsibility of Subaru, or the dealership, but, based on the information provided and the records in our system, these are the costs that come with automobile ownership.  If you would like any of the documentation I referred to above, please let me know the best way to transmit it to you.   Sincerely.   [redacted]

The vehicle has not been brought into us with any concerns since the purchase, so we have not had an opportunity to diagnose any potential problem.  Our used vehicle inspection did not reveal any of the issues Ms. Janifer mentions, so there was no transmission issues to be addressed. ...

Attached documents are intended to show the miles on the vehicle at time of purchase were 186,417; that we provided a Carfax report and Used Vehicle Buyers Guide; and the Buyers Guide showing the vehicle was sold As Is - No Dealer Warranty.  Because of the miles, we had no Extended Service Contracts available through our sources.  We cannot comment on the indication that the "transmission is going out", since we don't know if that was a diagnosis, or just a mechanics opinion, and under what circumstances it was made.  Our inspection did not confirm that statement.

[redacted], In reviewing [redacted] complaint with the finance team, I am being advised they have indicated that in order for us to cancel the policy, we need the following: ·         A copy of the contract, or at the least, the contract...

number·         A note from [redacted] indicating it is her intention to cancel the contract.·         In the note, she needs to indicate the mileage on the vehicle. The contract is through [redacted], and their refund policies apply to all cancellations and refunds. The finance manager that is referred to, [redacted], no longer works with us.   I worked with him for a number of years and always found him to be thorough in explaining products.  Wear items like brakes, clutches, etc. are not possible to cover due to the variety of drivers and cars. Sincerely, [redacted]