AutoNation Toyota Buena Park

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toyota states that they could not duplicate my issue and the case has been referred to the State of California Department of Consumer Affairs Bureau of Automotive RepairThe inference that I get from their statement is that they referred it to the Bureau, when in fact it was I that did. As to them not being able to duplicate my issue, it was in fact Toyota that fist experienced the issue, as discovered by the bureau from Toyota's internal paperworkAfter installing the first of three replacement gas tanks they were not able to put gas into the tankThe solution was to remove the first replacement tank and install the second replacement tank before returning the car to meThe second tank lasted only four years before it needed replacementIt was with the third replacement tank that I experienced the issue of not being able to fill the tankI provided Toyota with multiple videos showing the problemAfter repeatedly taking the car back to Toyota for the issues with the third tank, the car stalled on the way to work and showed the same warning light on the dash and the computer provided the exact same error code as it had previously when the tanks went badToyota did replace some parts without replacing the tank a fourth time, but I have no confidence in this vehicle, so I have purchased a HondaI do not feel I can sell the Prius as this issue is likely to return at any time.I have not taken this issue to court as I am a freelance worker and any potential reward from a judgement might not offset lost work for the trialThe recommendation to take Toyota to court came from the State of California Department of Consumer Affairs Bureau of Automotive Repair
Bottom line is Toyota has not offered me any restitution for the inconvenience and cost of replacement of a part that has failed many times other than half the cost of one of the repairsA gas tank in not an item that should need routine maintenance and mine has failed four timesThe Prius is touted as a vehicle that is economical due to its gas savingsI can buy quite a bit of gas with the amount I have had to spend to repair these tanks
Regards,
*** ***

Toyota headquarter as well as the agency above has been involved and explained to the customer that there is nothing else that can be offered or done.  After excessive efforts on everyone’s part no one was able to duplicate the customer issue.  The customer was advised to file with the...

courts if they felt that we have not done our diligent to help resolve their issues.  Mr. [redacted] elected not too.
This case has been referred to:
 
State of California Department of Consumer Affairs Bureau of Automotive Repair
Irvine Field Office
16735 Von Karman Ave #100
Irvine, CA 92606

Mr. [redacted] had returned his leased vehicle heavily modified to Autonation Toyota Buena Park on April 2nd 2017 which clearly states on the California closed end motor lease agreement from Toyota Financial Services (22). "You are responsible for all maintenance,repair,service, and...

operating expenses of the vehicle. You agree to keep the vehicle in the same condition as when you received it." There was no agreement of any kind on the new leased contract or proof of any acknowledgement on any document that we the selling dealer Autonation Toyota Buena Park agreed to pay to return to factory specifications. After explaining to the client about the obligations on their original lease agreement I contacting Toyota Financial Services in good faith in which I was able to reduce the due amount.

State of California Department of Consumer Affairs Bureau of Automotive Repair.  Reviewed the case and gave the customer guidance and closed the case.  There is nothing further that we can assist the customer with. [redacted]   General Manager AutoNation Toyota Scion Buena Park

Regarding Mr. [redacted]’s complaint, the reason for the delay for the refund was with business office sending the check to the wrong Toyota Financial Service (TFS) address for lease payments, which delayed it for another week or two. Then once the business office confirmed that they sent it to the...

correct address, I informed Mr. [redacted] that the check was finally sent to the correct TFS and they should be refunding him once they received the check. I got a call from Mr. [redacted] a few weeks later saying he still hasn’t receive a refund from TFS  so I called TFS to find out why he still hasn’t received a refund check.  TFS said they received the check and the account wasn’t closed out yet and that the payments we made to them was set a side incase he goes over mileage. I informed the rep that the customer is well under mileage and that the full amount we sent them was to pay for the rest of the payments left on the lease and asked that they refund the customer. I informed my finance director about the situation and she had informed Mr. [redacted] to close out his automated payments so TFS can stop taking payments out of his checking account since TFS has already received the full amount for 5 payments.  A few weeks later Mr. [redacted] called again and said TFS still has not sent him a refund yet. I called TSF again to find out why he still hasn’t received a refund and the TFS rep that I spoke with told me the previous rep I spoke with didn’t properly close out the account and still had the payments set aside for over mileage so I informed her of the situation and she rectify the situation by transferring the amount to paying for the payments. She informed me that the customer should be receiving a refund for part of the payments within 10-20 days. I followed up with the customer and Mr. [redacted] said he received the check yesterday. I told him that he will be receiving another check from TFS.I called TFS to verify the expected time frame of when Mr. [redacted] will receive that check and they said probably another week or two. I then called Mr. [redacted] back to inform him of when he should be expecting the second check (final check) from TFS. I apologize to him again for the inconvenience on our end and by TFS. I asked him to give me a call when he returns his vehicle in May so I can make sure that the associate who does the lease return is here to assist him with the process and that any questions he has will be answered.

All of the customers concerns and issues has been resolved.  [redacted] visited our dealership on November 1, 2014 to meet with myself and our CFS Director [redacted] to clearify and explain the details of the warranty and also to discuss her concerns about the taxes.
 
[redacted]...

[redacted]
General Manager
AutoNation Buena [redacted] Toyota Scion
[redacted]

[redacted] our General Sales manager maid contact this afternoon with Mr. [redacted] who insisted he had nothing to talk about.  He was cursing and clearly upset and yelling and stated again that there was nothing to resolve.Thank you,[redacted] General Manager AutoNation Toyota Buena...

Park[redacted]

I think they may be racist and discriminitive, I have been going to this location for years and all of a sudden, I made a complaint to the Revdex.com because they didn't fix something right on my vehicle and I had the right too because I have an extended warranty and their mechanic wanted to say it was one thing, when it wasn't ,so I asked he not work on my car anymore and my service writer agReed with me, so I'm thinking my car is fixed and I get it back with same issues and now even a window issue. This company appears not to take responsibility for their downfalls and corporate co-signs because that's what just happened to me. When I was paying money out of my pocket and not complaining everything was dandy and nice, but as soon as extended warranty wanted me to pay for something I shouldn't be responsible to pay for and I complained, now Buena Park Toyota says I'm a problem and need to go elsewhere because I wrote to the Revdex.com and don't want that mechanic to work on my car anymore. Your darn skippy, I don't want a mechanic that doesn't know the difference between an actuator and a door handle to work on my car, let him work on your car, I pay this note, not the Service manager or Director at that location who refused to speak to me about the situation when I initially came and brought my car, and in America a person has a right to complain when they are paying their hard earned money on something and you have an extended warranty company that's trying to get money out of you, so now they want me to go elsewhere and pay 142 to diagnose the problems and I refuse, they need to fix the problems at the Buena Park location and I will fight this because it's discriminitive ,racist and this is America and they should replace the director there and the service director and Akio Toyoda should come from Japan with an Interpreter since the lady said they don't speak English so he can see how they treat customers that buy their products and refuse service to someone for making a legitimate complaint.

Review: I had leased a 2011 Toyota Prius in January 26, 2011 and returned the car back to Autonation Toyota of Buena Park, CA on January 25, 2014. The car had 21,616 miles and was returned in used condition of which the dealer did not have any additional remarks or charges in reference to appearance or drivability of the car. On February 26, 2014 I received a letter from the DMV regarding the renewing of the registration in the amount of $302.00 for the 2011 Prius which was no longer in my possession. Autonation Toyota was notified and they stated they had just submitted the release and DMV was notified. I was later instructed by the DMV to not pay the renewal bill and to disregard the notice as they had received the release from Autonation Toyota.On March 10, 2014 I then received two notices from the The Toll Roads: Foothill/Eastern Transportation Corridor Agency/San Joaquin Hills Transportation Corridor Agency for a "Notice of Toll Evasion: one in the amount of $287.50 with 5 toll violations dating from 2/24/14 to 2/26/14 and another with 3 toll violations in the amount of $172.50 from 2/26/14 to 2/27/14. Listed fees include penalties that are now due to be increased on March 27, 2014 if not paid by that date.I then proceeded to file a complaint with Toyota Customer Service with their corporate office after having been given the run-around by representatives from Autonation Toyota.Desired Settlement: Please contact Autonation Toyota and have them resolve this matter by paying all charges for the toll violations for their failure to register the car under their name or the new owner's name in timely manner. Also, I would like to have Revdex.com review Autonation Toyota's business practices for any other violations of the business code that they may have committed against other Toyota lessees.

Business

Response:

Care# [redacted]

This matter has been issued and settled with the customer. They sold the vehicle as well. I spoke with Mr. [redacted] today November 7, 2014 at 12:10PM

Sincerely,

AutoNation Buena Park Toyota Scion

General Manager

###-###-####

Review: 29 May 2014- 2001 automobile advertised at a low price. Internet site advertises to ask a question about automobile. Simple questions are too difficult. Request from "Internet Team" is a call back number. Follow up email is non-responsive. Later in the day, follow up telephone call with salesperson [redacted] ([redacted]). Asked basic questions about 2001 Corrola. He explained that he had to talk to his manager and asked if I would be interested in similar vehicle. Again asked for a ph number for follow up call.VIN:[redacted] / Stock #:[redacted] follow up call [redacted] shared that the car had been sold.Suspect bait and switch advertising utilizing sold internet vehicles to supplement cold calling. Easy internet questions responded with questions about contact information.Desired Settlement: To be fair, request that Revdex.com determine the status of the 2001 Corrola on the morning of 29 May to determine if bait and switch advertising practices were used by this dealer. If this appearance of bait and switch advertising to supplement cold calls are true then request a rating that reflects unfair business practices.Thanks,[redacted]

Business

Response:

Researching and speaking with our team here about the customers concerns we have found that the customer was notified of the fact that the vehicle had been sold and offered other options. We do not cold call customers but instead respond to their inquires about vehicles that the customers may see online. Unfortunately our system does take up to 48 hours to update but in this case our sales associate did notify the customer that it had been sold. I do not see anything on our side which would lead anyone to believe that we were baiting. Please advise…

Sincerely,

AutoNation Buena Park Toyota Scion

General Manager

Review: I called into the dealership and spoke to a man named [redacted] on 10/28/14. I wanted a quote for a 2014 Venza. He gave me a quote of 31k which included the rebate on the car. I said it was over my budget and he asked me my limit. I said 33 thousand. I ended up finding a quote with true car.com at 29,103. After rebate and fees the total was at 28,503. I called another representative and was told that she would be able to honor the true car price the same evening. The next day, I was asked if I had called [redacted] and I said that I did. She told me that the price was going to be between his quote and the one she promised. When I arrived at the dealership, they said that they were honoring my certificate but the MSRP was wrong so my total came to 30k . With some additional manipulation of their numbers, they were able to bring this price to 33,600 out the door. I said that we couldn't do that because my sister and I was going over budget. They told me that I still had to pay taxes and that's just the amount. I left, but returned again the next day because I decided to just go with their price. They gave me a quote of 33,900. So I asked them to give me the same price and they came back with 33,700. I was told they needed to save another hundred. Anyways my sister and I was ready to close but they wanted a credit check. We declined because we were ready to write our check. A finance manger came to us and took my sisters convenience check while it was still BLANK!!!!!! I could see the managers pass it around because they saw the total amount we were approved on. They began to upsell us on their extended warranty. Afterwards they gave us back our check and told us to sign the amount they wanted. The two financial managers who spoke to us even made racial jokes about ordering pho and how Vietnamese people don't like to owe a lot of money. After the check was signed the called a junior sales prson in and played music to her to congradulate herDesired Settlement: We will be canceling the warranty. I am sure we can have a full refund from that, but I want a refund from the extra thousands of dollars that they claimed to be taxes. They claimed that 3,600 was title and registration as well as sales taxes, but when I when to the California government DMV web sight it was only 2,600. Where did a thousand dollars go?? Can someone please explain to be why over a thousand dollars cannot be accounted for? Or why my honored quote of 28,500 turned into 30k,? There is three thousand and five hundred that cannot be accounted for or explained properly. All the documents signed do not have our consent or understanding. The warranty that was added was not properly explained that we did not have to agree to it that same day. Nor did we have an explanation why they kept us hostage by keeping our blank check. We want that warranty to be cancelled and resolved right away.

Business

Response:

All of the customers concerns and issues has been resolved. [redacted] visited our dealership on November 1, 2014 to meet with myself and our CFS Director [redacted] to clearify and explain the details of the warranty and also to discuss her concerns about the taxes.

General Manager

AutoNation Buena [redacted] Toyota Scion

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Worst dealer ever, have some extremely rude managers.

Review: In February of 2008 the Master Warning Light in my 2001 Prius appeared on the Multi-information Display. I took the car to Power Toyota Of Buena Park who told me I needed a new gas tank. The car had not been damaged through any kind of collision. They replaced the fuel tank, the EVAP canister, fuel suction gasket and fuel tank cap. In April of 2012 my Check Engine light came on. I took the car to Power Toyota Of Buena Park and was again told that I needed a new gas tank. Again, the car had not received any physical damage. They replaced the fuel tank which they indicated was leaking, EVAP canister and valves.I contacted the dealer about refunding some of the costs since 1 let alone 2 tanks should not need to be replaced. In 2010 Toyota stopped using these tanks in their Prius. Toyota offered me half the cost of one repair. I refused this amount as I thought it too little and had discovered that I had an intermittent problem of not being able to fill my tank completely. On one occasion I could only put 0.9 gallons into a mostly empty tank as indicated by the fuel gauge.I left the car with Toyota 4 times and they were not able to find the issue. I made other visit to the dealer when I was not able to fill the tank. A trip was made diagnostic gear hooked up with the Service Manager, a Prius technician and a Field Technical Specialist to my gas station. Unfortunately, the problem did not manifest itself at that time. I have provided [redacted], Executive Analyst with Toyota corporate with videos showing the issue. She states that she has forwarded these on to [redacted], the Field Technical Specialist. [redacted], [redacted] and [redacted], Power Toyotas former Parts & Service Director, have all told me that they believe me that the problem is occurring, but when I requested that the repair be redone, [redacted] refused unless they could duplicate the problem. The dealer referred me to Toyota corporate who is now referring me to Power Toyota. It has been almost a year and due to this not being resolved I now have a car that I cant take on long trips or sell.

Product_Or_Service: Gas tanks

Order_Number: [redacted]Desired Settlement: See Complaint Text

Business

Response:

Toyota headquarter as well as the agency above has been involved and explained to the customer that there is nothing else that can be offered or done. After excessive efforts on everyone’s part no one was able to duplicate the customer issue. The customer was advised to file with the courts if they felt that we have not done our diligent to help resolve their issues. Mr. [redacted] elected not too.

This case has been referred to:

State of California Department of Consumer Affairs Bureau of Automotive Repair

Irvine Field Office

16735 Von Karman Ave #100

Irvine, CA 92606

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Toyota states that they could not duplicate my issue and the case has been referred to the State of California Department of Consumer Affairs Bureau of Automotive Repair. The inference that I get from their statement is that they referred it to the Bureau, when in fact it was I that did.

Review: In December 2015 I went to said dealership to inquire if I can do an advance termination of a lease. Although the car I was leasing then is also a Toyota,I got it from another dealership. The salesman and his sales manager were all too happy and helpful and full of promises to help me out. They promised me that they will take my current lease and put me in a brand new car. They said they will pay off the remaining 5 months and I still get to use and keep that car til the actual maturity date comes. All sounded so good. Now here's the catch. When I was signing the documents, I found out that the remaining 5 months they promised to pay was included in the total price of the new car they leased to me. So, technically, I would still be paying for it myself. Worse is, my bank account is still being debited for the payment of my old lease. I am now paying for 2 cars for the past 2 months. I tried to contact them several times but they keep on making promises to resolve the issue but to this day remains unresolved and never got any refunds of my payments. And the last time I spoke to them, I was also informed that I don't have the option to buy the unit after the term ends anymore. This was never mentioned to me before.Desired Settlement: Case be resolved.