Autonation Toyota Hayward

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Per DMV the car is showing fees still dueI spoke with our DMV clerk who is gathering the informationThe customer came back into the dealership to sign some paperworkThe paperwork has been sent to our DMV clerk and she will process the necessary paperwork to complete

Final Consumer Response / [redacted] (2000, 7, 2015/12/02) */ The complaint is resolved

Initial Business Response /* (1000, 5, 2015/08/10) */
There is minor seepage on the power steering hoseThe leak is so minor that there is no leakage on the groundThere is no repair to be done

Initial Business Response /* (1000, 5, 2016/03/10) */
The customer was offered for her 90K service three different levels of service the minimum being $customer chose to do just an oil change and filterThe customer then stated that the front wheels are wobbling when driving above 15mph
Per the customer perform the wheel alignment and balance all tires, which took hoursA diagnosis was done at no charge and the findings were both rear wheel cylinders were leakingThe recommendation was to replace both rear cylinders and rear shoe adjustmentCustomer declined the recommendationCustomer was notified by the service advisor that vehicle is unsafe to drive in the present conditionThere was also a recall on her car and parts for the recall were out of stockThe parts department ordered the recall parts and early afternoon same day the recall parts were receivedThe customer decided not to wait to have the recall completedCustomer did come back the next day, 3/9/and the recall was completed

Initial Business Response /* (1000, 10, 2015/05/21) */
The Department of Motor Vehicles has cleared the paperwork on April 27, This is now in the hands of the DMVMs*** should be receiving the proper documentation from DMVFurthermore the dealership has responded to her requests

Initial Business Response /* (1000, 7, 2015/11/19) */
Customer refused to pay for repairs for the electrical issue, that was not covered under warranty. The warranty that the customer purchased does not cover the electrical components. After vehicle sat for over a week, the customer called back...

and approved the repairs.
Initial Consumer Rebuttal /* (3000, 9, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didnt refuse to pay for repairs I just wasnt sure what to do at that time because I wanted to research before I authorized anything. I couldnt trust them since I keep getting the run around not to mention all the times they've said things that they never kept their word about. Plus regregardless of warranty I feel they should take care of it since ive only bought 4 months ago in which realistically ive only had it about 2 months and theyve had it about 2 months. What happened to taking care of the customers? Oh yeah they already got paid for truck and an extra for that warranty I didnt want(obviously. what for? Nothing but headaches.)for the warranty I purchased I tried to cancel 3 times before the 30 days which of course they lied when they said they mailed new aagreement to me not once but twice. What a coincidence by that time my 30 days were up. Now want to make more money. ANYONE THINKING OF BUYING A VEHICLE DONT BUY AT AUTONATION TOYOTA IN HAYWARD. TAKE MY WORD IM NOT THE ONLY ONE WITH COMPLAINTS.ONE DAY I WAS THERE TO PICK UP MY TRUCK AND ANOTHER CUSTOMER WAS HAVING PROBLEMS AS WELL. ...she told me whatever they fixed was worse after they did their repairs. DONT BE the NEXT VICTIM!
Final Business Response /* (4000, 11, 2015/12/01) */
Per service advisor, the customer was advised regarding the repairs and customer did authorize the repairs, at his expense a week and one-half later to do the job. Unfortunately his warranty level did not cover those items that needed repairs.

Final Consumer Response /* (2000, 7, 2015/12/02) */
The complaint is resolved

Initial Business Response /* (1000, 5, 2015/08/17) */
Per DMV the car is showing fees still due. I spoke with our DMV clerk who is gathering the information. The customer came back into the dealership to sign some paperwork. The paperwork has been sent to our DMV clerk and she will process the...

necessary paperwork to complete.