Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ I received a complaint from the Revdex.com on a customer [redacted] His complaint is we gave him a quote online of $and when he arrived we charged him an additional $for accessoriesHe's also alleging we told him we would give him $for his trade and we gave him $We did send him a quote which I'm including for $which the disclaimer states all prices exclude tax, tag, government, and dealer feesDealer fees would be accessoriesAfter the customer stated he was unhappy with the extra charges for the accessories we offered not to charge him for themHe fails to mention that in his complaintPrior to the customer coming to the dealership he told my sales manager he wanted $for his trade and my sales manager told him he couldn't give him a firm value without seeing the vehicle firstWhen the customer came in we appraised his vehicle for $When he wasn't happy with the value and demanded the value of $that he alleges we told him we would give him the sales manager that spoke with him sat down with him and showed him that we were selling our new vehicle for less than comparable used vehicles were selling at the auction for and also showed him we were offering him more for his trade than they were selling for at the auctionHe told my sales manager it's a great deal that he was just being stubborn so prior to him leaving we tried to offer him $for his trade which he refused and leftThe bottom line is when the customer was unhappy with accessories we added to the vehicle just like most dealers do we offered not to charge him and he was looking for more for his trade than it was worth
Initial Business Response / [redacted] (1000, 5, 2014/07/19) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @autonation.com When our associate wrote down the color of the vehicle Mr [redacted] ordered she wrote down the wrong color codeWhen our ordering manager ordered the vehicle he ordered the color she wrote downWhen the vehicle was due to come in we informed Mr [redacted] and sent him confirmationIt was then that it was discovered to be the wrong colorWhen I found out about the issue I purchased a vehicle for Mr[redacted] from miles awayOnce the vehicle was here I called Mr [redacted] and emailed himMr [redacted] responded to my email thinking we did something unethicalI let him know I purchased him a vehicle and we did nothing unethical it was human error and he never responded after that
Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ Contact Name and Title: [redacted] General Ma Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @autonation.com Mr [redacted] traded a lease vehicle in on a purchase and didn't qualify for a tax credit on his tradeAutoNation Toyota Scion Libertyville collected the correct taxes from Mr [redacted] Unfortunately our office paid the taxes incorrectlyAutoNation Toyota Scion is doing an ammended tax payment on Mr [redacted] 's purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are lack of information and documents why my leased car does not qualify for tax credit as most manufacture backed leases are purchase lease and do qualify for tax credit It is very unlikely to happen as my case was a simple error because hundreds of similar transactions are handled by Autonation monthly If I did not file complaint, [redacted] could have profited additional tax charged to me I believe if there was an error in transaction Autonation should refund me the tax difference Please prove the error with documents not by a few lines of excuses Final Business Response / [redacted] (4000, 9, 2014/06/16) */ I'm attaching a copy of the ammended tax transaction return and a copy of the second check to pay additional taxes on Mr [redacted] 's purchaseI'm also attaching a copy of IDOR guide for reporting sales that states a lease trade in can't be used for a tax credit on a purchase
Initial Business Response /* (1000, 5, 2014/03/27) */
Contact Name and Title: *** *** Controller
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autonation.com
We apologize, the payoff was sent to a PO Box in errorWhen the bank was unable to locate the check we went through the
stop payment processWe issued a new check for the current balance due and physically took it to the local branch and had it receipted in our presence
Initial Consumer Rebuttal /* (3000, 7, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 3/28, days after the date of our trade-in, we have received no documentation from either Auto Nation or ** *** documenting that Auto Nation has closed the traloan
Auto Nation did *not* send us a copy of the transaction receipt they mention in their response to this complaint, despite our numerous communications to them about this problem
When we have documentation from either Auto Nation or ** *** that establishes that Auto Nation did indeed close the traloan, we will remove the complaint
Final Consumer Response /* (450, 9, 2014/04/03) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Auto Nation send proof of trapayment on April 3rd
Dishonest dealer! I saw their advertise listing for a specific vehicle for sale on *** & their direct website which I was interested on purchasing I live hour+ plus away, so I reached out to the dealership via phone to check on availability & to verify the price The sales person I dealt with was Josie *** and sales manager was Neil *** When I contact Josie via over the phone, she had informed me the vehicle was on a test drive they may not be available and she'll keep me informed Few hours later Josie informed me the vehicle was available for sale, so I request her to verify the options on the vehicle and price before I commit to purchasing the vehicle She verified the options and she handed off the phone to Neil to talk further about the price I specifically asked that they will honor the advertise price and that there will be no surprises when I make my trip to purchase the vehicle and he assured me that they would So just to make sure I requested for them to send me a copy of the contract with the itemized taxes & fees so I knew the amount I needed to bring to the dealership Needless to say when I received the email with figures the price was nearly $more than what they had advertised and quoted it over the phone They neglect to informed me that there were aftermarket accessories on the vehicle which they have've not mentioned on the advertisement, nor over the phone I was lucky enough to verify this, they would have completely wasted my time and effort out of my way if I would have gone in to the dealership Literally they were doing the bait and switch scam!
For all the buyers, I caution you to stay away from this dealership or please verify all your numbers in writing before you make the trip to dealership I cannot believe this dealership has not lost their Toyota Franchise
Initial Business Response /* (1000, 5, 2014/10/20) */
Prior to Mr*** purchasing a vehicle from AutoNation Toyota Scion Libertyville he contacted our GSMMr*** said he was at another Toyota dealer and had a bad experienceMr*** asked us to beat their deal on a Toyota
Highlander AWD limitedOur GSM sent Mr*** a bill of sale for the exact vehicle including a model number and vin number that Mr*** requested which had an MSRP of $and a discount of $and a selling price of $plus tax, title, license, doc fee and accessoriesMr*** agreed and came into purchaseUpon Mr***'s arrival our salesperson completed all paperwork on the vehicle Mr*** agreed to purchase when he spoke to our GSMWhen the salesperson went to deliver the vehicle he gave Mr*** a Toyota Highlander AWD limited platinum edition which has an MSRP of $After it was discovered that the salesperson gave Mr*** the wrong vehicle we tried to contact Mr*** for several daysWhile trying to get in contact with Mr*** it was discovered the vehicle was here in our service departmentWhen Mr*** came to pick up the vehicle the issue of the wrong vehicle was brought to his attentionIt became a heated discussion and Mr*** decided he didn't want any vehicleThe next day Mr*** came in to discuss what had occurred with meHe told me he agreed it was a mistake and he was an ethical man and decided not to purchase a vehicle because of the heated discussion the night beforeAfter some negotiations with Mr*** and showing that the wrong vehicle that he had received was $more than the actual vehicle he negotiated on, I offered to give the more expensive vehicle to Mr*** for $plus tax moreMr*** decided not to purchase anything because he thought he could do better at another Toyota dealerThe next day Mr*** called and agreed to purchase the more expensive vehicle for the additional $plus taxMr*** came in the following day and purchased and picked up his new vehicleWhen Mr*** purchased the first vehicle he was offered a vehicle service agreement which he agreed to purchase and when he came in to purchase the second vehicle he was offered a vehicle service agreement which he agreed to purchaseAt no time was Mr*** told he had to purchase a vehicle service agreement to purchase a vehicleIf Mr*** doesn't want the vehicle service agreement all he has to do is contact us and authorize cancellation
AutoNation the best location to shop for your New or Used carI have been to so many locations to shop for new carI have never left welcome to other deanshipsAutoNation always welcome their customer very great fullAutoNaiton will have the best price for your car then online or other dealerships without at doth go to AutoNaiton ToyotaJeffery *** is GM of the site of AutoNaitonJeff is great person I have ever mateJeff will work with you like a family and friend with youI always got a positive reply from JeffJeff always great about reply to your email or phone call
Initial Business Response /* (1000, 5, 2014/06/19) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autonation.com
Mr. [redacted] contacted our Finance dept. in May 2014 to cancel his dent care that he purchased on 4/17/13. Finance told him...
he would have to come in to do the cancellation paperwork for us to do the proper verifications. Mrs. [redacted] called back and said Mr. [redacted] was very sick can we email the cancellation paperwork. We emailed the paperwork and received it back on 6/4/14. The cancellation was completed on 6/6/14. The average time to receive a check back from the warranty company is 4 weeks. The [redacted]'s should receive their refund approximately 7/7/14.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called [redacted] company on 06/25/2014, and they have not received any cancellation notice from Libertyville Toyota.
Final Business Response /* (4000, 9, 2014/06/26) */
AutoNation contacted [redacted] today 6/26/14 and they said they had no cancellation paper work. AutoNation resent the cancellation paper work today 6/26/14. [redacted] will process the paper work as quick as possible. They said the customer's refund will be sent to their lending institution in 2 to 3 weeks.
Initial Business Response /* (1000, 5, 2015/01/19) */
I received a complaint from the Revdex.com on a customer [redacted]. His complaint is we gave him a quote online of $37500 and when he arrived we charged him an additional $600 for accessories. He's also alleging we told him we would give him...
$27000 for his trade and we gave him $26000. We did send him a quote which I'm including for $37449 which the disclaimer states all prices exclude tax, tag, government, and dealer fees. Dealer fees would be accessories. After the customer stated he was unhappy with the extra charges for the accessories we offered not to charge him for them. He fails to mention that in his complaint. Prior to the customer coming to the dealership he told my sales manager he wanted $27000 for his trade and my sales manager told him he couldn't give him a firm value without seeing the vehicle first. When the customer came in we appraised his vehicle for $26000. When he wasn't happy with the value and demanded the value of $27000 that he alleges we told him we would give him the sales manager that spoke with him sat down with him and showed him that we were selling our new vehicle for less than comparable used vehicles were selling at the auction for and also showed him we were offering him more for his trade than they were selling for at the auction. He told my sales manager it's a great deal that he was just being stubborn so prior to him leaving we tried to offer him $26200 for his trade which he refused and left. The bottom line is when the customer was unhappy with accessories we added to the vehicle just like most dealers do we offered not to charge him and he was looking for more for his trade than it was worth.
Initial Business Response /* (1000, 5, 2014/07/19) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autonation.com
When our associate wrote down the color of the vehicle Mr. [redacted] ordered she wrote down the wrong color code. When our...
ordering manager ordered the vehicle he ordered the color she wrote down. When the vehicle was due to come in we informed Mr. [redacted] and sent him confirmation. It was then that it was discovered to be the wrong color. When I found out about the issue I purchased a vehicle for Mr.[redacted] from 241 miles away. Once the vehicle was here I called Mr. [redacted] and emailed him. Mr. [redacted] responded to my email thinking we did something unethical. I let him know I purchased him a vehicle and we did nothing unethical it was human error and he never responded after that.
Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted] General Ma
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autonation.com
Mr. [redacted] traded a lease vehicle in on a purchase and didn't qualify for a tax credit on his trade. AutoNation Toyota...
Scion Libertyville collected the correct taxes from Mr. [redacted]. Unfortunately our office paid the taxes incorrectly. AutoNation Toyota Scion is doing an ammended tax payment on Mr. [redacted]'s purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are lack of information and documents why my leased car does not qualify for tax credit as most manufacture backed leases are purchase lease and do qualify for tax credit.
It is very unlikely to happen as my case was a simple error because hundreds of similar transactions are handled by Autonation monthly.
If I did not file complaint, [redacted] could have profited additional tax charged to me.
I believe if there was an error in transaction Autonation should refund me the tax difference.
Please prove the error with documents not by a few lines of excuses.
Final Business Response /* (4000, 9, 2014/06/16) */
I'm attaching a copy of the ammended tax transaction return and a copy of the second check to pay additional taxes on Mr. [redacted]'s purchase. I'm also attaching a copy of IDOR guide for reporting sales that states a lease trade in can't be used for a tax credit on a purchase.
BUYER BEWARE!!! We attempted to buy a car here today. My partner spent about half a day negotiating. At first the sales team started with a price that was $302 higher than advertised online (illegal scam?) and on the sticker on the car window. In the negotiating process, the sales manager, Scott, became rude to the point where we walked out. We returned later to try and resurrect the negotiation and were informed that the warranty advertised on the webpage listing the car wasn't included (scam?). Through negotiations, we were promised the advertised warranty. When the deal was handed off to finance manager, it was a classic bait-and-switch and the best they would do was offer us an extended warranty at "cost" of $1700. All of this AFTER the check was cashed. We walked out without a car and without our money. "They're working on it."
If someone wasn't comfortable with negotiating a car purchase, they could easily not catch this. These guys are shady. It's a shame, because or family has bought quite a few cars from this dealership in the past. Not again.
Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ I received a complaint from the Revdex.com on a customer [redacted] His complaint is we gave him a quote online of $and when he arrived we charged him an additional $for accessoriesHe's also alleging we told him we would give him $for his trade and we gave him $We did send him a quote which I'm including for $which the disclaimer states all prices exclude tax, tag, government, and dealer feesDealer fees would be accessoriesAfter the customer stated he was unhappy with the extra charges for the accessories we offered not to charge him for themHe fails to mention that in his complaintPrior to the customer coming to the dealership he told my sales manager he wanted $for his trade and my sales manager told him he couldn't give him a firm value without seeing the vehicle firstWhen the customer came in we appraised his vehicle for $When he wasn't happy with the value and demanded the value of $that he alleges we told him we would give him the sales manager that spoke with him sat down with him and showed him that we were selling our new vehicle for less than comparable used vehicles were selling at the auction for and also showed him we were offering him more for his trade than they were selling for at the auctionHe told my sales manager it's a great deal that he was just being stubborn so prior to him leaving we tried to offer him $for his trade which he refused and leftThe bottom line is when the customer was unhappy with accessories we added to the vehicle just like most dealers do we offered not to charge him and he was looking for more for his trade than it was worth
Initial Business Response / [redacted] (1000, 5, 2014/07/19) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @autonation.com When our associate wrote down the color of the vehicle Mr [redacted] ordered she wrote down the wrong color codeWhen our ordering manager ordered the vehicle he ordered the color she wrote downWhen the vehicle was due to come in we informed Mr [redacted] and sent him confirmationIt was then that it was discovered to be the wrong colorWhen I found out about the issue I purchased a vehicle for Mr[redacted] from miles awayOnce the vehicle was here I called Mr [redacted] and emailed himMr [redacted] responded to my email thinking we did something unethicalI let him know I purchased him a vehicle and we did nothing unethical it was human error and he never responded after that
Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ Contact Name and Title: [redacted] General Ma Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @autonation.com Mr [redacted] traded a lease vehicle in on a purchase and didn't qualify for a tax credit on his tradeAutoNation Toyota Scion Libertyville collected the correct taxes from Mr [redacted] Unfortunately our office paid the taxes incorrectlyAutoNation Toyota Scion is doing an ammended tax payment on Mr [redacted] 's purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are lack of information and documents why my leased car does not qualify for tax credit as most manufacture backed leases are purchase lease and do qualify for tax credit It is very unlikely to happen as my case was a simple error because hundreds of similar transactions are handled by Autonation monthly If I did not file complaint, [redacted] could have profited additional tax charged to me I believe if there was an error in transaction Autonation should refund me the tax difference Please prove the error with documents not by a few lines of excuses Final Business Response / [redacted] (4000, 9, 2014/06/16) */ I'm attaching a copy of the ammended tax transaction return and a copy of the second check to pay additional taxes on Mr [redacted] 's purchaseI'm also attaching a copy of IDOR guide for reporting sales that states a lease trade in can't be used for a tax credit on a purchase
Initial Business Response /* (1000, 5, 2014/03/27) */
Contact Name and Title: *** *** Controller
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autonation.com
We apologize, the payoff was sent to a PO Box in errorWhen the bank was unable to locate the check we went through the
stop payment processWe issued a new check for the current balance due and physically took it to the local branch and had it receipted in our presence
Initial Consumer Rebuttal /* (3000, 7, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 3/28, days after the date of our trade-in, we have received no documentation from either Auto Nation or ** *** documenting that Auto Nation has closed the traloan
Auto Nation did *not* send us a copy of the transaction receipt they mention in their response to this complaint, despite our numerous communications to them about this problem
When we have documentation from either Auto Nation or ** *** that establishes that Auto Nation did indeed close the traloan, we will remove the complaint
Final Consumer Response /* (450, 9, 2014/04/03) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Auto Nation send proof of trapayment on April 3rd
Dishonest dealer! I saw their advertise listing for a specific vehicle for sale on *** & their direct website which I was interested on purchasing I live hour+ plus away, so I reached out to the dealership via phone to check on availability & to verify the price The sales person I dealt with was Josie *** and sales manager was Neil *** When I contact Josie via over the phone, she had informed me the vehicle was on a test drive they may not be available and she'll keep me informed Few hours later Josie informed me the vehicle was available for sale, so I request her to verify the options on the vehicle and price before I commit to purchasing the vehicle She verified the options and she handed off the phone to Neil to talk further about the price I specifically asked that they will honor the advertise price and that there will be no surprises when I make my trip to purchase the vehicle and he assured me that they would So just to make sure I requested for them to send me a copy of the contract with the itemized taxes & fees so I knew the amount I needed to bring to the dealership Needless to say when I received the email with figures the price was nearly $more than what they had advertised and quoted it over the phone They neglect to informed me that there were aftermarket accessories on the vehicle which they have've not mentioned on the advertisement, nor over the phone I was lucky enough to verify this, they would have completely wasted my time and effort out of my way if I would have gone in to the dealership Literally they were doing the bait and switch scam!
For all the buyers, I caution you to stay away from this dealership or please verify all your numbers in writing before you make the trip to dealership I cannot believe this dealership has not lost their Toyota Franchise
Initial Business Response /* (1000, 5, 2014/10/20) */
Prior to Mr*** purchasing a vehicle from AutoNation Toyota Scion Libertyville he contacted our GSMMr*** said he was at another Toyota dealer and had a bad experienceMr*** asked us to beat their deal on a Toyota
Highlander AWD limitedOur GSM sent Mr*** a bill of sale for the exact vehicle including a model number and vin number that Mr*** requested which had an MSRP of $and a discount of $and a selling price of $plus tax, title, license, doc fee and accessoriesMr*** agreed and came into purchaseUpon Mr***'s arrival our salesperson completed all paperwork on the vehicle Mr*** agreed to purchase when he spoke to our GSMWhen the salesperson went to deliver the vehicle he gave Mr*** a Toyota Highlander AWD limited platinum edition which has an MSRP of $After it was discovered that the salesperson gave Mr*** the wrong vehicle we tried to contact Mr*** for several daysWhile trying to get in contact with Mr*** it was discovered the vehicle was here in our service departmentWhen Mr*** came to pick up the vehicle the issue of the wrong vehicle was brought to his attentionIt became a heated discussion and Mr*** decided he didn't want any vehicleThe next day Mr*** came in to discuss what had occurred with meHe told me he agreed it was a mistake and he was an ethical man and decided not to purchase a vehicle because of the heated discussion the night beforeAfter some negotiations with Mr*** and showing that the wrong vehicle that he had received was $more than the actual vehicle he negotiated on, I offered to give the more expensive vehicle to Mr*** for $plus tax moreMr*** decided not to purchase anything because he thought he could do better at another Toyota dealerThe next day Mr*** called and agreed to purchase the more expensive vehicle for the additional $plus taxMr*** came in the following day and purchased and picked up his new vehicleWhen Mr*** purchased the first vehicle he was offered a vehicle service agreement which he agreed to purchase and when he came in to purchase the second vehicle he was offered a vehicle service agreement which he agreed to purchaseAt no time was Mr*** told he had to purchase a vehicle service agreement to purchase a vehicleIf Mr*** doesn't want the vehicle service agreement all he has to do is contact us and authorize cancellation
AutoNation the best location to shop for your New or Used carI have been to so many locations to shop for new carI have never left welcome to other deanshipsAutoNation always welcome their customer very great fullAutoNaiton will have the best price for your car then online or other dealerships without at doth go to AutoNaiton ToyotaJeffery *** is GM of the site of AutoNaitonJeff is great person I have ever mateJeff will work with you like a family and friend with youI always got a positive reply from JeffJeff always great about reply to your email or phone call
Initial Business Response /* (1000, 5, 2014/06/19) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autonation.com
Mr. [redacted] contacted our Finance dept. in May 2014 to cancel his dent care that he purchased on 4/17/13. Finance told him...
he would have to come in to do the cancellation paperwork for us to do the proper verifications. Mrs. [redacted] called back and said Mr. [redacted] was very sick can we email the cancellation paperwork. We emailed the paperwork and received it back on 6/4/14. The cancellation was completed on 6/6/14. The average time to receive a check back from the warranty company is 4 weeks. The [redacted]'s should receive their refund approximately 7/7/14.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called [redacted] company on 06/25/2014, and they have not received any cancellation notice from Libertyville Toyota.
Final Business Response /* (4000, 9, 2014/06/26) */
AutoNation contacted [redacted] today 6/26/14 and they said they had no cancellation paper work. AutoNation resent the cancellation paper work today 6/26/14. [redacted] will process the paper work as quick as possible. They said the customer's refund will be sent to their lending institution in 2 to 3 weeks.
Initial Business Response /* (1000, 5, 2015/01/19) */
I received a complaint from the Revdex.com on a customer [redacted]. His complaint is we gave him a quote online of $37500 and when he arrived we charged him an additional $600 for accessories. He's also alleging we told him we would give him...
$27000 for his trade and we gave him $26000. We did send him a quote which I'm including for $37449 which the disclaimer states all prices exclude tax, tag, government, and dealer fees. Dealer fees would be accessories. After the customer stated he was unhappy with the extra charges for the accessories we offered not to charge him for them. He fails to mention that in his complaint. Prior to the customer coming to the dealership he told my sales manager he wanted $27000 for his trade and my sales manager told him he couldn't give him a firm value without seeing the vehicle first. When the customer came in we appraised his vehicle for $26000. When he wasn't happy with the value and demanded the value of $27000 that he alleges we told him we would give him the sales manager that spoke with him sat down with him and showed him that we were selling our new vehicle for less than comparable used vehicles were selling at the auction for and also showed him we were offering him more for his trade than they were selling for at the auction. He told my sales manager it's a great deal that he was just being stubborn so prior to him leaving we tried to offer him $26200 for his trade which he refused and left. The bottom line is when the customer was unhappy with accessories we added to the vehicle just like most dealers do we offered not to charge him and he was looking for more for his trade than it was worth.
Initial Business Response /* (1000, 5, 2014/07/19) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autonation.com
When our associate wrote down the color of the vehicle Mr. [redacted] ordered she wrote down the wrong color code. When our...
ordering manager ordered the vehicle he ordered the color she wrote down. When the vehicle was due to come in we informed Mr. [redacted] and sent him confirmation. It was then that it was discovered to be the wrong color. When I found out about the issue I purchased a vehicle for Mr.[redacted] from 241 miles away. Once the vehicle was here I called Mr. [redacted] and emailed him. Mr. [redacted] responded to my email thinking we did something unethical. I let him know I purchased him a vehicle and we did nothing unethical it was human error and he never responded after that.
Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted] General Ma
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autonation.com
Mr. [redacted] traded a lease vehicle in on a purchase and didn't qualify for a tax credit on his trade. AutoNation Toyota...
Scion Libertyville collected the correct taxes from Mr. [redacted]. Unfortunately our office paid the taxes incorrectly. AutoNation Toyota Scion is doing an ammended tax payment on Mr. [redacted]'s purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are lack of information and documents why my leased car does not qualify for tax credit as most manufacture backed leases are purchase lease and do qualify for tax credit.
It is very unlikely to happen as my case was a simple error because hundreds of similar transactions are handled by Autonation monthly.
If I did not file complaint, [redacted] could have profited additional tax charged to me.
I believe if there was an error in transaction Autonation should refund me the tax difference.
Please prove the error with documents not by a few lines of excuses.
Final Business Response /* (4000, 9, 2014/06/16) */
I'm attaching a copy of the ammended tax transaction return and a copy of the second check to pay additional taxes on Mr. [redacted]'s purchase. I'm also attaching a copy of IDOR guide for reporting sales that states a lease trade in can't be used for a tax credit on a purchase.
BUYER BEWARE!!! We attempted to buy a car here today. My partner spent about half a day negotiating. At first the sales team started with a price that was $302 higher than advertised online (illegal scam?) and on the sticker on the car window. In the negotiating process, the sales manager, Scott, became rude to the point where we walked out. We returned later to try and resurrect the negotiation and were informed that the warranty advertised on the webpage listing the car wasn't included (scam?). Through negotiations, we were promised the advertised warranty. When the deal was handed off to finance manager, it was a classic bait-and-switch and the best they would do was offer us an extended warranty at "cost" of $1700. All of this AFTER the check was cashed. We walked out without a car and without our money. "They're working on it."
If someone wasn't comfortable with negotiating a car purchase, they could easily not catch this. These guys are shady. It's a shame, because or family has bought quite a few cars from this dealership in the past. Not again.