Complaint: [redacted]
I am rejecting this response because: First, they did not give me the same price on another 2017 Camry SE when I was there on 9-5-2017. They tried to trap me to others with different price, different options and different models. I am living in College Station and it takes two hour driving there. It does not make sense that I declined them if they honor the exact same price.Second, the General Manger has already told me they will increase the price for me with some lame excuse. Please find the evidence and email as attached. If they can not honor, do not waste our time.Finally, please please do not let your sales team call me again. Our business is over. I will not buy any vehicle from there.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: once I have a letter of deletion, I will accept and close this complaint.
Regards,
[redacted]
To whom it may concern: Thank You for bringing it to our attention. I am sorry that it has taken this long to complete the issue with your total loss vehicle. Our corporate office has sent the checks to the insurance company and finished any of the cancelations. At this point they have paid for...
any/all of the claims. Again we apologize for any delay this has caused and please share with me any costs associated with your claim and will do what I can to help share in those costs. Please feel free to text me at my number listed below... Thanks [redacted]GM AutoNation Toyota South AustinCell [redacted]
To Whom it may Concern/[redacted] Thank you for the email. You can always contact me directly. My contact information is listed below. I am concerned about your email and we care about you as a customer. You purchased a very nice Toyota Tundra from us and I looked at our process in detail. We...
performed all of the necessary manufacturer inspections and provided you a very detailed summation at the time you purchased the truck. It explains all of the service work we performed and also had you review and sign a completed carfax report. Although I see we did in fact provide you all of that information I will review with our service director the work described in your email and see if any, are maintenance items or are required. I will be in contact with you later in the week and we can have a discussion about your truck.Thanks [redacted]GM AutoNation Toyota South Austin[redacted]
Hi Mrs. [redacted]My name is [redacted] and I am the GM at [redacted] South Austin. Ms. [redacted] came back into our dealership to trade in her vehicle and reduce her payment. The figures she shared are not entirely accurate and we are much closer to a trade in price than she stated. We were offereing...
her $7500 for the trade plus a tax savings of $500 totaling $8000 for her trade. She owes approximately $10300 so there is a difference that needs to be made up to cover her payoff. She stated that we somehow represented the wrong type of trim that the vehicle was when she bought the vehicle. She purchased the vehicle from us and then had a 5 day return policy that we give on every vehicle. We did have an issue with her financing and she had to come back about 2 months after she purchased the vehicle and we then were willing to take back the vehicle and have her purchase something else at that time and she declined. We will continue to try and support her into another type of vehicle and will give her special pricing to try and work with her. If you have any other questions please feel free to contact me anytime. Thanks [redacted]GM AutoNation [redacted] South AustinCell [redacted]
Complaint: [redacted]
I am rejecting this response because:They may completed the requested forms and suggested that they would assist with the extra expenditures of having 2 car payments. I did text the number provided per the message but have yet to get a response which has been par for the course on the part of most people with this company.
Regards,
[redacted]
Dear Revdex.com We have contacted Mr. [redacted] to help with his concerns. He was upset that our repairs did not fix the issue he had with his truck 45 days after we initially fixed it. The truck is older and has multiple issues. We have scheduled to pick up his truck....get it fixed again and give...
him full credit for his repairs towards the purchase of a new vehicle. Mr. [redacted] appears to be happy with our offer at this time. Thanks [redacted]GM Autonation Toyota South Austin[redacted]
Hi Mrs. [redacted] We are contacting Mr. [redacted] to schedule an appointment to bring his vehicle into our shop and see what we can do to help him. We care about our customers and want the best for them. We will update you when completed. Please feel free to direct Mr. [redacted] to my contact...
information listed below so we can resolve his issue. Thanks [redacted]GM AutoNation [redacted] South Austin[redacted] Cell
Hi Mr. [redacted] Thanks for taking time to send in a response and I apologize on behalf of the staff that didn't return your phone call. After speaking with [redacted] he recalled that we did not know at the time of your visit that you had prepaid maintenance. I had him look up the information and...
call North Park Toyota and was able to locate the information he needed. He is going to file a claim against the prepaid maintenance policy and upon receipt of payment we will refund the oil change cost. This process takes about a week for the claim to get submitted and paid. I will then have a check cut to cover the cost. If you need any other information or want to share any other concerns please feel free to contact me at the information listed in the bottom of the email. Thanks [redacted]GM AutoNation Toyota South Austin[redacted]
Complaint: [redacted]
We are rejecting this response because: Yesterday 1/13/16 I called to inquire if this error had been corrected. I spoke to [redacted], (his cell phone # [redacted]) the manager at AUTONATION TOYOTA SCION SOUTH AUSTIN he told me he had sent all documents to correct error to...
GULF STATE TOYOTA and there is nothing more he could do. So I called the contact [redacted] at GULF STATE TOYOTA [redacted] she, laughed at me and said she had passed my problem on to [redacted] said she would not tell me who this lady was or her phone number and hung up on me. I do not know why she has an attitude towards me. I called GULF STATE back and asked for a manager and the operator transfered me to [redacted] voicemail I left a message at about 2:30. At 5:04 I recieved an email from [redacted] at GULF STATE TOYOTA stating they can not fix or help me with this problem. Now who do I call? No one at TOYOTA will help me fix this error that AUTONATION TOYOTA IN AUSTIN HAS CAUSED. I need a solution to this 6 month old ongoing problem we have with our vin # mixed up with another customer and their vin # on the CARFAX report due to AUTONATION TOYOTAS incorrect entries on my vehicles CARFAX REPORT.I am attaching a copy of her email in a PDF not sure how to attach the email. What should we do next? Who can correct this error? We need answers. Very frustrated, this just isn't right. We do not want an incorrect CARFAX REPORT linked to our vehicle due to their error. We have maintained our vehicle regularly and make our payments on time every month. We always try to do things right and take care of our vehicle.
Regards,
Charles Black & Ronda Black 469-301-0543
To Mr.** Thank you for letting me know of your experience and I apologize for our store. After speaking with our associates and looking at your interaction with our store online through your emails and phone calls. I see we offered you a great deal on a 2017 Camry that we had in stock when you...
we negotiating with the sales team. You started quite early in the month of August and then it looks like you wanted to come in on Labor day weekend. Once you came into the dealership and found out that car was no longer available our sales team offered you the exact price on another Camry in stock and you declined. Again, I apologize for the inconvenience of driving all that way and not being able to get the car you wanted, but our guys tried to offer you something close to your request and again you declined. Now you have made a complaint about 2 and half weeks afterward and in between these responses we have been through a hurricane that has wiped out the Camry inventories. I am willing to get you another Camry. I will email you our best price once I can secure one and I cannot make any promises about the availability for these cars. I will be in touch soon. Thanks [redacted]GM Autonation Toyota South Austin[redacted]
Hi Ms. [redacted]We are responding to a complaint that the son of the person who purchased a vehicle from us was claiming that they wanted to return the vehicle and their wasn’t something posted saying they did not have the right to do that. On every installment contract there is a section that says...
“No Cooling Off Period” and the customer signs that section acknowledging their agreement. I have called and left a message for Mr [redacted] and sent 2 emails. He has not returned my call or email. At the end of the day we want people to be happy so I will try to work out any other issues they may have in regards to this purchase. Thanks[redacted]GM AutoNation Toyota South Austin[redacted]
We spoke with Ms. *** on Friday, Sept. 11th and advised her that the TFS account has now been closed; and we apologized for the failure to communicate the status of the transaction with TFS sooner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: First, they did not give me the same price on another 2017 Camry SE when I was there on 9-5-2017. They tried to trap me to others with different price, different options and different models. I am living in College Station and it takes two hour driving there. It does not make sense that I declined them if they honor the exact same price.Second, the General Manger has already told me they will increase the price for me with some lame excuse. Please find the evidence and email as attached. If they can not honor, do not waste our time.Finally, please please do not let your sales team call me again. Our business is over. I will not buy any vehicle from there.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: once I have a letter of deletion, I will accept and close this complaint.
Regards,
[redacted]
To whom it may concern: Thank You for bringing it to our attention. I am sorry that it has taken this long to complete the issue with your total loss vehicle. Our corporate office has sent the checks to the insurance company and finished any of the cancelations. At this point they have paid for...
any/all of the claims. Again we apologize for any delay this has caused and please share with me any costs associated with your claim and will do what I can to help share in those costs. Please feel free to text me at my number listed below... Thanks [redacted]GM AutoNation Toyota South AustinCell [redacted]
To Whom it may Concern/[redacted] Thank you for the email. You can always contact me directly. My contact information is listed below. I am concerned about your email and we care about you as a customer. You purchased a very nice Toyota Tundra from us and I looked at our process in detail. We...
performed all of the necessary manufacturer inspections and provided you a very detailed summation at the time you purchased the truck. It explains all of the service work we performed and also had you review and sign a completed carfax report. Although I see we did in fact provide you all of that information I will review with our service director the work described in your email and see if any, are maintenance items or are required. I will be in contact with you later in the week and we can have a discussion about your truck.Thanks [redacted]GM AutoNation Toyota South Austin[redacted]
Hi Mrs. [redacted]My name is [redacted] and I am the GM at [redacted] South Austin. Ms. [redacted] came back into our dealership to trade in her vehicle and reduce her payment. The figures she shared are not entirely accurate and we are much closer to a trade in price than she stated. We were offereing...
her $7500 for the trade plus a tax savings of $500 totaling $8000 for her trade. She owes approximately $10300 so there is a difference that needs to be made up to cover her payoff. She stated that we somehow represented the wrong type of trim that the vehicle was when she bought the vehicle. She purchased the vehicle from us and then had a 5 day return policy that we give on every vehicle. We did have an issue with her financing and she had to come back about 2 months after she purchased the vehicle and we then were willing to take back the vehicle and have her purchase something else at that time and she declined. We will continue to try and support her into another type of vehicle and will give her special pricing to try and work with her. If you have any other questions please feel free to contact me anytime. Thanks [redacted]GM AutoNation [redacted] South AustinCell [redacted]
Complaint: [redacted]
I am rejecting this response because:They may completed the requested forms and suggested that they would assist with the extra expenditures of having 2 car payments. I did text the number provided per the message but have yet to get a response which has been par for the course on the part of most people with this company.
Regards,
[redacted]
Dear Revdex.com We have contacted Mr. [redacted] to help with his concerns. He was upset that our repairs did not fix the issue he had with his truck 45 days after we initially fixed it. The truck is older and has multiple issues. We have scheduled to pick up his truck....get it fixed again and give...
him full credit for his repairs towards the purchase of a new vehicle. Mr. [redacted] appears to be happy with our offer at this time. Thanks [redacted]GM Autonation Toyota South Austin[redacted]
ID [redacted]: will be sending $100 referral fee to [redacted].Thanks! [redacted] Customer Relations Manager [redacted]www.[redacted]
Hi Mrs. [redacted] We are contacting Mr. [redacted] to schedule an appointment to bring his vehicle into our shop and see what we can do to help him. We care about our customers and want the best for them. We will update you when completed. Please feel free to direct Mr. [redacted] to my contact...
information listed below so we can resolve his issue. Thanks [redacted]GM AutoNation [redacted] South Austin[redacted] Cell
Hi Mr. [redacted] Thanks for taking time to send in a response and I apologize on behalf of the staff that didn't return your phone call. After speaking with [redacted] he recalled that we did not know at the time of your visit that you had prepaid maintenance. I had him look up the information and...
call North Park Toyota and was able to locate the information he needed. He is going to file a claim against the prepaid maintenance policy and upon receipt of payment we will refund the oil change cost. This process takes about a week for the claim to get submitted and paid. I will then have a check cut to cover the cost. If you need any other information or want to share any other concerns please feel free to contact me at the information listed in the bottom of the email. Thanks [redacted]GM AutoNation Toyota South Austin[redacted]
Complaint: [redacted]
We are rejecting this response because: Yesterday 1/13/16 I called to inquire if this error had been corrected. I spoke to [redacted], (his cell phone # [redacted]) the manager at AUTONATION TOYOTA SCION SOUTH AUSTIN he told me he had sent all documents to correct error to...
GULF STATE TOYOTA and there is nothing more he could do. So I called the contact [redacted] at GULF STATE TOYOTA [redacted] she, laughed at me and said she had passed my problem on to [redacted] said she would not tell me who this lady was or her phone number and hung up on me. I do not know why she has an attitude towards me. I called GULF STATE back and asked for a manager and the operator transfered me to [redacted] voicemail I left a message at about 2:30. At 5:04 I recieved an email from [redacted] at GULF STATE TOYOTA stating they can not fix or help me with this problem. Now who do I call? No one at TOYOTA will help me fix this error that AUTONATION TOYOTA IN AUSTIN HAS CAUSED. I need a solution to this 6 month old ongoing problem we have with our vin # mixed up with another customer and their vin # on the CARFAX report due to AUTONATION TOYOTAS incorrect entries on my vehicles CARFAX REPORT.I am attaching a copy of her email in a PDF not sure how to attach the email. What should we do next? Who can correct this error? We need answers. Very frustrated, this just isn't right. We do not want an incorrect CARFAX REPORT linked to our vehicle due to their error. We have maintained our vehicle regularly and make our payments on time every month. We always try to do things right and take care of our vehicle.
Regards,
Charles Black & Ronda Black 469-301-0543
To Mr.** Thank you for letting me know of your experience and I apologize for our store. After speaking with our associates and looking at your interaction with our store online through your emails and phone calls. I see we offered you a great deal on a 2017 Camry that we had in stock when you...
we negotiating with the sales team. You started quite early in the month of August and then it looks like you wanted to come in on Labor day weekend. Once you came into the dealership and found out that car was no longer available our sales team offered you the exact price on another Camry in stock and you declined. Again, I apologize for the inconvenience of driving all that way and not being able to get the car you wanted, but our guys tried to offer you something close to your request and again you declined. Now you have made a complaint about 2 and half weeks afterward and in between these responses we have been through a hurricane that has wiped out the Camry inventories. I am willing to get you another Camry. I will email you our best price once I can secure one and I cannot make any promises about the availability for these cars. I will be in touch soon. Thanks [redacted]GM Autonation Toyota South Austin[redacted]
Hi Ms. [redacted]We are responding to a complaint that the son of the person who purchased a vehicle from us was claiming that they wanted to return the vehicle and their wasn’t something posted saying they did not have the right to do that. On every installment contract there is a section that says...
“No Cooling Off Period” and the customer signs that section acknowledging their agreement. I have called and left a message for Mr [redacted] and sent 2 emails. He has not returned my call or email. At the end of the day we want people to be happy so I will try to work out any other issues they may have in regards to this purchase. Thanks[redacted]GM AutoNation Toyota South Austin[redacted]
We spoke with Ms. *** on Friday, Sept. 11th and advised her that the TFS account has now been closed; and we apologized for the failure to communicate the status of the transaction with TFS sooner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]