AutoNOW

Dear Sir or Madam, At the time of purchase on 3-7-2017, customers have the opportunity to look over the vehicle they are purchasing to ensure they are happy with the vehicle they have selectedAll vehicles are sold “as is”, with the exclusion of a month/mile limited power train warranty All details regarding warranty coverages are listed in detail on the Buyers guide, posted both in the window at the time of sale, as well as a copy of this is provided to the customer in their closing documentsOn this particular vehicle, all items, with the exlusion of the fuel pump, were covered under the initial limited power train warranty, with the exlusion of the Fuel PumpThe warranty does not provide any tow coverages and any fees associated with a tow are the customers responsibilityWe understand experiencing service issues can be frustrating and cause financial strain In an attempt to minimize financial burdens, fees are advanced in full to the repair shop and a payment plan is established with the customer for installment payments, and added in addition to the car noteAutoNow prides itself on ensuring quality customer satisfactionIt is important to understand vehicles require routine maintenanceTell us why here

Dear Sir or Madam, Ms*** purchased a GMC Yukon on 02/18/The original signed agreement (see attachment) was for $bi weekly. Due to a human error at the time of contracting, Ms*** was contracted for $bi weekly. After numerous unsuccessful attempts to
reach Ms***, on April 19, 2016, a conference call was completed with Ms***, The sales manager at AutoNow, and the collections manager of Maximum Finance. At this time, we attempted to make arrangements to have Ms*** return to AutoNow to re-contractMs*** was not able to commit to a date and time to come inOn April 20, 2016, the owner attempted once again to reach out to Ms*** to resolve the matterMr*** did offer Ms*** the option of her money back, a full refund, or the option to come in and recontract for the $bi weekly. Ms*** at that time declined the refund however once again could not commit to when she was able to go to the dealershipThe vehicle was then repossessedOn April 21, Ms*** returned to the AutoNow dealershipShe was once again offered a full refund or re-contracting for the $bi weekly paymentsShe spent over hours at the dealership contemplating her decisionAt this time Ms*** recontracted and agreed to the $bi weekly payments. Ms*** has the option at any time to remove the Collateral Protection from her account on the basis full coverage insurance is provided, as required by the contractCollateral protection is discussed with the customer at the time of purchase, as well as during the welcome call that is placed days after purchaseMs*** is encouraged to maintain on time paymentsAs outlined in the contract, there is no grace periodPayments are due on or before the due date to avoid additional interest accruals as well as potential late fees. Ms*** was offered a full refund on two separate occasions, and both times declinedPlease feel free to contact us with any additional questions or concerns Thank you in advance,

Complaint: ***
I am rejecting this response because: They do not provide updates when they have them, We had to continuously contact the business to find out the status of the vehicle they say they repaired The vehicle broke down again the day after picking it up Since that breakdown the vehicle was returned to them which they have confirmed they have on their property I have also spoken to the main office, their collections department and the location where I picked up the vehicle and none of them updated the other groups We test drove the unit, and the issues that popped up within days were not apparent during the test drive A cracked block is the most likely cause of the issues and that was not addressed while the unit was in their service department none of the offices talk to the others to keep them updated on customer issues The sales rep was notified the day I went to look at the vehicle when they said it was ready that the front end was not put back together correctly He said well the keys are in the unit and went inside the sales office I voluntarily returned the unit to them, it is not safe to drive and I do not want the "Lemon" back
Regards,
*** ***

Dear Sir or Madam, At the time of purchase on 3-7-2017, customers have the opportunity to look over the vehicle they are purchasing to ensure they are happy with the vehicle they have selected. All vehicles are sold “as is”, with the exclusion of a 6 month/6000 mile limited power train warranty....

All details regarding warranty coverages are listed in detail on the Buyers guide, posted both in the window at the time of sale, as well as a copy of this is provided to the customer in their closing documents. On this particular vehicle, all items, with the exlusion of the fuel pump, were covered under the initial limited power train warranty, with the exlusion of the Fuel Pump. The warranty does not provide any tow coverages and any fees associated with a tow are the customers responsibility. We understand experiencing service issues can be frustrating and cause financial strain.  In an attempt to minimize financial burdens, fees are advanced in full to the repair shop and a payment plan is established with the customer for installment payments, and added in addition to the car note. AutoNow prides itself on ensuring quality customer satisfaction. It is important to understand vehicles require routine maintenance. Tell us why here...

Complaint: [redacted]
I am rejecting this response because:I understand the warranty and the towing expense but for my car to break down numerous times pertaining the same problem. I've been dealing with this fuel pump problem for almost over a month. It's been over a week and I still haven't received my vehicle. And to continue to pay an additional 85 dollar tow fee for something that that has to do with the fueling system when they know it's having problems before they sent out to me the last timie. Ive missed over a week of work due this car situation and all they are continuing to do is give me the run around.
Regards,
[redacted]

AutoMAXX stands behind its reputation and we strive to ensure customer satisfaction. AutoMAXX prides itself in selling quality used vehicles and at the time of purchase, customers have the opportunity to look over and test drive the vehicle they are purchasing to ensure they are happy with the...

vehicle they have selected. All vehicles are sold “as is”, with the exclusion of a 6 month/6000 mile limited power train warranty.  We are very sorry that Mrs. [redacted] had service related issues so soon into the contract and that the type of repairs required a lengthier time frame to fix. We try to update customers as soon as we have information pertaining to their account. We did fix the customers vehicle at no charge to them and would like to speak to them concerning their payment and time in shop to come to a satisfactory conclusion. AutoMAXX stands behind it’s reputation. We value our customers and strive to ensure customer satisfaction. Should you have any addition questions or concerns, please feel free to contact the General Manager at [redacted] Tell us why here...

Dear Sir or Madam, AutoNow prides itself in selling quality used vehicles. AutoNow stands behind its reputation and we strive to ensure customer satisfaction. AutoNow has reached out to Mr. [redacted] and we are happy to report Mr. [redacted]’s complaint has been resolved. Tell us why here...