AutoPartsWay

Review: I ordered Motorcraft ORANGE Antifreeze, what they sent was Motorcraft Gold Antifreeze, I cannot use it, it will ruin the engine of my SUV. It was shipped to me from a [redacted] address, from [redacted] and I wanted to retrun it to that address and exchange it for the right product or just retrun it. Well, they send me an email, that I HAVE TO RETURN IT to

AUTOPARTSWAY.COM

MERCHANDISE RETURNS

RMA# [redacted]

and I have to get insurance on it

Well that whole thing would cost me more as I paid for, I told them that they are CROOKS and I loose the $30.- dollar and will tell everybody I know, what kind of crooks they are.

It was not send to me from [redacted], it was sent to me from [redacted]Desired Settlement: I want to return it to the address it was shipped from: [redacted] and then they can return my money. I will bring it there myself, it was not opened, because I HAVE NO USE FOR IT.

But they will not go for that anyway, so all I can say, they are CROOKS!

Business

Response:

Customer can return the item any way he likes. We only suggest that he get insurance on the return however this is not necessary. As long as the item is sent back to us in the same condition it arrived and in the same box and to the correct address, customer will receive a full refund.Although we have 48 warehouses located in the USA, we only have 1 return facility, in Hickory California. This is the only location that is trained and specialized in receiving and processing returns.Lastly, attached is a screenshot of the customer's order. Look at the part number. Now if you go to our website, put in that part number in the search box, the product shows up (2nd screenshot). Look at the item. Now, you can look this up on our website directly ([redacted]), but screenshots are attached for convenience. Now click on the image (screenshot 3), and it clearly shows gold product. Customer ordered gold, received gold. If he made a mistake ordering, no problem. Everyone makes mistakes. He can return it anyway he likes to our return facility and we will provide a refund. Our company was built on providing outstanding customer service. We don't advertise, we grow due to our phenomenal service and word of mouth. If the customer made a mistake and ordered a wrong product, he can return it and we will provide a refund. We would never want a customer to keep any item he is not happy with.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a left interior door handle for a Honda Accord online. They sent me a right door handle. I have sent many emails to customer service to complain. I have sent pictures of the door handle together with pictures of the correct part (my broken one). I have no use for the part they sent me.Desired Settlement: A refund to my Paypal account or a check would be fine. Also, a return label so I can send back the incorrect part.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AutoPartsWay has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

It is always a pleasure to deal with AutoPartsWay.com. I've been using this website for a number of years now and I'm always very satisfied with the quality of the parts they offer and the pricing. Most of my orders are delivered in 1-2 days with ground shipping.

Review: I purchased a Holley carburetor advertised as "NEW" from them in March of 2014.( Order # [redacted]) It sat in the box in my garage until my engine was almost ready to install. I sent the carburetor to a shop that specializes in jetting them for custom engine set ups and they discovered there was a screw inside of the accelerator pump that only could have gotten there from the accelerator pump being removed and the screw dropped in. They also noticed the carburetor was very dirty inside. I had to pay an extra $120 to have the item repaired.

Autoparts.com refused to accept a return cicting a 15 day return policy. I filed a claim with [redacted] only for the $120 I had to pay out of pocket, which I feel is fair and reasonable, which was denied. I then filed a claim with my credit card company for the amount of $120.

Autopartsway.com's customer service refuses to send me a physical mailing address to file a small claims lawsuit against them for the $120 if my credit card company denies the claim.Desired Settlement: $120 refunded for the cost of the repairs. I plan on suing in small claims court and it will cost them more than that to send a Representative to dispute the claim.

Business

Response:

A pre-paid UPS label was provided to the customer with UPS tracking number [redacted]. The return is past our 30 day return policy, however as a 1 time courtesy we will accept the return for a full refund if the package is handed to UPS before the end of the week.

The label is attached again for your reference and for the customer.

Furthermore, the customer did not make this purchase from our company. He made this purchase through [redacted] which is affiliated with our sister company, a completely different entity. We had to contact them for the information in order to respond to your claim as we don't normally have access to their orders or customer info.

Lastly, we were informed that this customer continues to send abusive emails to our sister company, asking for a discount of $120. Our policy clearly states that if a customer is not happy with any part received, he can return it within 30 days for a full refund, we even provided a pre paid return label. The customer continues ask for $120, which is against our policy. Again, if he is not happy with any part for any reason he can return it for a full refund as long as the part is in the same condition he received it in. If he modifies the part in any way, that is his choice but obviously no company would ever accept such a return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is full of lies and more lies...As you can clearly see I was getting nowhere with this company and could not even get a physical mailing address from customer service. I was also given the same finger pointing from their [redacted] customer service putting the issue directly back on Autopartsway.com not [redacted] as seen in these emails, where I was refereed to contact their management directly through their website. Also if you call execrising my rights as a disgruntled consumer "abusive" then that is truly pathetic:

Hello [redacted] - [redacted] Marketplace,

Review: their web site states "subject to 20% restocking fee" I was told that I would be charged period. I ordered a bra for my 2008 Tahoe. the picture showed the bra covering the front bumper. when I got the product and opened the box it was quit apparent that there was not enough product. It was put back into the box. RMA[redacted] was issued and the product returned. Calls and e-mail chats have not helped. The product was returned as it was received NEW. if the product had been as pictured it would not have been returned. I should not be charged a restocking fee.Desired Settlement: Refund of 20% fee

Business

Response:

There was no restocking fee applied to this refund. Return of order # [redacted] was received and full refund was processed to customer account via [redacted] system. Order was placed thru [redacted], therefore all transactions have to be forwarded to [redacted] including refunds. If there was any fee deducted from customer account he/she should inquire with [redacted].com. On our end full amount of $87.64 was refunded.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is a product issue first, then exchange, customer service, and finally a refund issue. I purchased an Eibach Lowering Kit through Amazon.com on the January **, 2014. By January **, 2014, my was placed in the system for delivery. The item which consisted of four struts and four springs arrived at my door on or about January **. Like many customers might do, I inspected the shipping box. I noticed the shipping box or container (the package box) it came in, on two side and corners has leaks on it. I was going to take the box and its content to the my mechanic for an installation, but the stain of leak prompted me to inspect the content of the box. Upon opening the box followed by opening each individual packages inside which there were four (4) individual wrapped items I can see that one of the package has good amount of leaking coming from it. I immediately opened this packaged which it was confirmed that it was leaking. That individual package is clearly soaked with what I would guess some type of oil or lubricant. I then called my mechanic and asked if this is normal. He said "No". First I emailed Amazon to make sure that was the right size for my car then after I found our that it was leaking, I'd emailed them through their web email site. Long story short, they said they will send a return label within 24-48 hours and that refund will be given once item is returned to inventory. Amazon never sent me a return label even after a week later. This is when I called the Auto Parts Way and explained them the situation. [redacted], who took my call made a similar statement about the return label. After more than three days (3), I still did not receive the return label. I called Auto Parts Way again and spoke with [redacted] said she will send a request for the return label. I again spoke to her after a day and again she told me she will ensure the label is sent. I gave Amazon.com and Auto Parts Way many opportunity to remedy this issue by sending the return label but no avail. I want my $ back.Desired Settlement: At this point, I gave both Amazon and Auto Parts Way opportunity to remedy this issue. However, neither companies are receptive to fixing this matter. Right now, the broken item is still sitting in my hallway. I need them to send me a return label free of charge so this kit can be picked up and my money reimbursed. I also want to add that I spoke to Amazon Chat line to voice my issues. She said that it would take another 1-2 weeks for refund but no mention on how to return this item.

Review: AutoPartsWay has not responded to reasonable requests for information regarding an order placed with their website.

Their customer service numbers are out of service, and I can not reach anyone by telephone to discuss my order, that has yet to ship. They also do not allow order cancellations, even when they have clearly not met their own advertised service levels.Desired Settlement: I would like to receive my order within the time quoted on their website.

Business

Response:

We have a record of 4 people in the company speaking directly with this customer. We can provide call logs.We have a record of 5 emails being sent to the customer, including tracking information. If customer doesn't want the parts, we will [redacted], re-route them back to our warehouse. What more does customer want? Why does he submit lies to the Revdex.com and waste everyones time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tracking number provided currently does not work, and was not provided in a timely manner as they advertised on their website. (Order was placed Friday afternoon, and no tracking info was sent until Wednesday, and even then only after after several phone calls. I also received 2 emails, both have conflicting info, the first shows my package shipped via [redacted], and the second shows it shipped via [redacted], neither tracking link works, and this is after over 72 hours from when I initially placed the order.The email response I received from the company also reports my items may not actually be delivered until well after the original date promised when I placed the order.Response from the company have not been consistent, or accurate, they told me first my items would ship on Monday, then they told me on Tuesday, then for most of the day on Wednesday their phone system was not accepting any calls.I will drop this complaint if and when I receive my items within the window advertised on their website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Why was the response rejected?What does customer want us to do?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,