AutoPartsWay.ca Reviews (13)
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AutoPartsWay.ca Rating
Address: 1120 Finch Ave W Suite 701 - 42, North York, Ontario, Canada, M3J 3H7
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Ordered an exhaust pipe for my ***, Autopartsway.ca was the cheapest of anywhere on the internet or locally. Super fast shipping. I have dealt with them numerous times and never been disappointed.
Quick delivery, parts exactly as described. Reasonable prices. will use them again in the future. Like the website!
On march 12 2020 I went to order a car part strut assembly for a 2010 *** online with my debit card and when I went through the process to complete it it had said my address on the bank card did not match my billing address so they can not process the order and to fix the error. So I tried again. They ended up taking 2 payments out of my account for 188.91 and 188.91. I phoned them and asked why they took money out of my account and they said all my transaction where void. So I called the bank and the bank told me that that money has been taken out. So I phoned them back and told them that that money for sure has been taken out and they told me it is just pending and it will go back in my account in a few days and not to call them back.Now it has been a few days and the money is not back in my account. I have told *** bank and Revdex.com. I have emailed them that I was going to escalate the situation if someone does not contact me and help me resolve this. As we sit right now I am out 377.82 and I can't seem get a response from anyone at autopartsway. Please help me get my money back. And this is what they gave me saying that it was canceled but my bank account shows otherwise. The only way I got any information is by calling them and leave a message and they return in a email or live chat. Only once someone actually called me back and spoke with me but said they are only customer service and they would give a ticket to billing to call me back but billing never called me back.
All I want is the 2 withdrawals they made to be refund back to me.
There are no *** payments from this customer name or email address. See screenshot directly from *** website.
https://
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not quite sure what I was suppose to pick but I do not have a *** account. I tried to do the purchase through debit *** on autopartsway website.
I called the number on this page 1-866-530-5789, and after being put on hold for minutes, an automated voice comes on to say "Thank you for calling but there has been an internal error and you will now be disconnected." Funny thing is, I was calling to ask why their item is marked as free shipping for all items over $CAD and my item cost $CAD and yet when I go to the checkout, it automatically reverts my free Economy shipping selection to Ground shipping which costs $With no way to change it back to FREE [redacted]
On September 2 2016 I ordererd an exhaust manifol. About 18 months later it needed to be replaced again (this is a $700 part plus about 300 labor). Company informed me it had a lifetime warranty to send it back. Of course you cant take a piece off your car and send it back without another. So they agreed that I could place an order for another and once the warehouse had done their assessment I could have the order for the new one refunder. I waited a while before replacing it as it was an expensive repair. I had talked with and confirmed with them again that I could get a refund. I ordered the part from another company for less than half price so this company refused to offer me a refund, only credit.
There had been misunderstanding between my self and customer service. Some of the onus on me and some due to the fact that the people responding to me were not people whose first language was english. I accepted the complete onus and agreed that I would take the credit. Next I am informed that it will still take 7-10 business days *** , Again, I let it go. Once it had reached the 11th business day from the date they received my part, I emailed them. Now we are at 14th business day and I have not heard an update still.
Originally I accepted the full responsibility for misunderstanding and agreed to take the credit. Now, I've changed my mind. I want a refund. If I had sent my part back first, I would be waiting this long for the new one and I would have been this long without being refunded my money.
I don't understand the reason for this claim. Your warranty is issued and approved by ***, not by our company. We simply facilitate your warranty process for you, in that you can go through us instead of ***, and we work with *** toward your warranty. Once we received your return we forwarded it to ***. *** then must inspect and approve the warranty, and once they do, then then ship a new exhaust to our company. We have no control over how long *** will take to inspect any return, and I would normally expect it to take longer than usual during the December holiday season.
As a one time courtesy we can issue a store credit to you for the return at this time, however as of right now we still don't have any information from *** other than that they received the item for warranty.
The company stated "as a one time courtesy we can issue you a store credit" . *** And I don't want a credit, I want a refund
We offer a 1 year warranty. The lifetime you are referring to is possibly through manufacture, not through us.
Warranty never equals refund, or any company or any product. It is a replacement. If it fails within 1 year, you send it back and we send you a new one. All explained on our website and stated to you probably at least 20 times. Please listen, instead of ignoring facts.
As a 1 time courtesy we agreed to give you store credit if you return the defective part, instead of sending out a replacement. Store credit activation codes were already sent to you. If you choose not to accept them we can revoke the codes and send the replacement part.
(The consumer indicated he/she DID NOT accept the response from the business.)
*** There has been no courtesy. AFter reveiving the part at the warehouse, it took more than a month to even get the codes, after I was told 10 business days.
***
Let me ask you a simple question to see if I can get a clear answer. How long was I told it would take to issue a credit? How long did it actually take?
You are correct this is a warranty, and a warranty is only done through repair on the part, or exchange of the part. A warranty has nothing to do with a refund. In all the years we have been in business we have never refunded anyone under warranty.
There are 2 reasons why your store credit took so long.
1. It was never done before, it is not our normal procedure, it is a 1 time courtesy and had to be reviewed and approved by management.
2. You constantly sent emails with changing demands, which created a mess internally and each message had to be again reviewed by management so your store credit could be approved.
My suggestion, in the future please go to the manufacturer directly for your warranty.
A $700 part which had a lifetime warranty needed to be replaced again within 2 years. I contacted this company and was asked to send the part back and once the warehouse agreed, they would ship me a replacement. Of course, that wouldn't work for me given that it was an exhaust part. So, they agreed to refund once the warehouse received the part. Well, the warehouse received and now I'm being told that they don't issue refunds but only store credit despite the fact that in the email thread where they are writing this, there is an agreement by a customer service rep to issue a refund. They aren't even acknowledging this.
Also, after sending a second email stating that a store credit was not acceptable, I got an email apologizing for the delay in processing and that the "billing department" was issuing a refund and I would be contacted once it had been done. Three business days later I email to check only to be told that they were once again not issuing a refund but a store credit. I am beyond frustrated. Customer service is truly a thing of the past.
On March 2nd, 2019 I placed an order for a flywheel for a 1985 ***. March 14th I received the part from autopartsway.ca but was supplied the wrong part (part # ***). I personally called the manufacturer (***) of the flywheel and spoke with their tech support who confirmed the part to be the wrong item. The *** technician then supplied me with the proper part number *** to give to autopartsway.ca for an exchange. I then forwarded the information to autopartsway.ca customer service who on March 15th replied to me with this.
Dear ***,
Thank you for your email.
We are sorry for the inconvenience. *** will be there to pick up the part from you. We advise warehouse if *** is available. Unfortunately according to them No sorry, goes to the ***, that was the issue. Their Catalog is showing *** and *** going back to the same OE number ***..
Unable to ship replacement for you will still receive same part number *** according to them.
Please let us know if we can further assist you,
Customer Service
AutoPartsWAY
I then sent the item back to autopartsway.ca which they received on March 19th, 2019 at 11:46am.
On March 21st, 2019 I sent the following.
This item was sent back and has been delivered to your reception on 03/19/2019 11:46 A.M. Received by *** at reception.
Have not received any refund for this item.
I am owed a refund of $94.02 for the part plus $19.99 shipping charge + HST for a total of $131.11
Please issue refund ASAP.
***
Autopartsway.ca then replied.
Dear ***,
Thank you for your email.
We do apologize for the inconvenience. We have received an update from the warehouse that they already have the returned part. We have sent a request to the billing department to process refund in your account. It will be processed in 24-48 hours.
Please let us know if we can further assist you,
Customer Service
AutoPartsWAY
Finally on March 25th, 2019 I received a partial refund, unfortunatly it was only for $108.12 and I was owed the paid purchase price of $131.11.
On March 28th, 2019 I sent Autopartsway.ca the following.
I received a refund of only $108.12 on this part return and was shorted the remainder I was owed. I paid a total for this returned part of $131.11 and expect to be fully reimbursed.
It was your company who sent me the wrong item and then would not send me the item I requested so it is your companies problem not mine. I will not pay for the shipping of your companies mistake!
I'm not pleased whatsoever with the way this transaction has been handled and
I expect a full refund of the remainder to be issued right away.
***
No reply from Autopartsway.ca of any kind from email.
On April 3rd, 2019 I once again tried contacting Autopartsway.ca customer service for the remainder of my money owed with absolutely no response.
It is now April 8th,2019 and I have no refund of the remaining money owed or even a reply so here I am.
Although this has been the absolute worst online transaction I've ever encountered all I'm looking for is the remainder that is owed to me. This is 100% the companies mistake (Autopartsway.ca) and I expect to be returned the amount I was charged for the flywheel (including taxes and shipping) which was $131.11, not $108.12.
a refund has already been issued for this order. Clutch cost was $94.02 + $14.10 HST for a total of $108.12. This has been refunded to the customer on March 25th.
(The consumer indicated he/she DID NOT accept the response from the business.)
To refresh everyone's memory,
I was charged $131.11 for the total purchase price of the clutch and was only refunded $108.12.
I was shorted $22.99 after the hassle of having to deal with the *** of autopartsway.ca and expect the remainder owed to be refund as should have been issued upon the return of the item to begin with.
I again will not settle paying the remaining balance that should have been refunded to me in the beginning because this is 100% the fault of autopartsway.ca and not myself the customer.
No idea where you are getting a $22.99 from, but doesn't matter. I instructed our billing team to refund this amount to you today. It will show up on your credit card within 3 business days, most likely sooner.
Bought grille inserts , the pictures they show and they describe these parts as metal with aluminum billets are totally bogus they send out cheap plastic made in Taiwan parts the only thing that is as advertised is the upc number on the box which are the same so no parts screw up here it's a false and misleading representation, plus they want me to pay for shipping to return a part they had no business sending to me
I returned a product I no longer needed as I was required to replace my entire driveshaft at the local shop, and returned the un-used and in original packaging rubber mount.
AutoPartsWay never informed me that they received the part. I followed up with customer service and they said they did receive the part, and a refund will be issued in 24-48 hours. This was on July 30, today is August 3.
I tried contacting them but they are unreachable by phone. Their live chat representative *** just provides promises of requests sent to Accounting/Refund Departments but no reasonable outcomes have occurred. I can supply transcripts of the conversation also.
The order was paid via ***. *** refunds are processed once per week. This was refunded on August 6th with Transaction ID 1CXXXXXXXPXXXXXXK
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a partial refund of $102.34. I require the full invoice refund of $137.08.
There is always a restocking fee on all non-defective returns which covers our actual shipping costs, packaging a labour. Your refund was issued in accordance with our return policy. Policy is below as well as a link to our website which clearly displays it.
Return Policy
If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
https://www.autopartsway.ca/help/
I ordered a water pump a week ago and found out that my credit card was declined. After calling my credit card, they said they had approved it but auropartsway declined the card. I spent hours on the phone last week and finally had them use another credit card which was approved but the shipping would take up to a month to cross the city. Unacceptable I said, so they cancelled the order again. But the order could not be redone with the $5 extra shipping fee as the had not credited my last card...it might take 2 weeks. Spent 5 hours on the phone to customer service on the Phillipines again today, to no avail. When you call, you'll be placed on hold and told regularly that your in priority sequence and after 15 minutes they hang up...start over and over. Even if your on hold with an agent, after 15 minutes the system hangs up.
Thank you for your review. It is very much appreciated, however much of the information you stated is incorrect. We have a dedicated team that deals specifically with billing issues and you can contact us from this link https://www.autopartsway.ca/customerservice/email.cfm, which is available by clicking on the help button on the top right hand side of every page on our website. If you are calling us by phone, you are calling sales or general customer service, which does not have access to your credit card or payment info for security purposes.
Looking at your order I see that you attempted to place on order on Jul 3, 2018 9:35 AM and while your bank approved the transaction, the security check done by the credit card processing company did not, as the billing address you provided failed the AVS (Address Verification System) check and came back with code N (No match). Your card was never charged, only authorized, and since the transaction was declined, the credit card company send a VOID action back to your card at the exact time of the decline. ***
I do see that you have a second order placed that was successful, however the notes on the order state that you chose to cancel this order. If you would still like this order shipped, please contact us and we gladly upgrade your shipping at no charge to you.
None of my comments were inaccurate in my original posting. I have a screen shot of my Visa being billed 3 times and the company cancelling the order. Similarly, they billed my Mastercard several times and although they let one of the payments go through, they said the estimated time with free shipping to cross the city of Toronto would be July 27th which is essentally a month long wait for the part; seeing that I had asked for 2 day shipping originally, I told the agent in the Phillipines that I wanted to pay the $5.00 extra so I could get it in 2 to 8 days. She cancelled the order altogether. She then attepted to re-place another order adding in an extra $5, but this time, Mastercard told me they declined it because, of all the attempts made that day, the company's unwillungness to give a physical address warehouse location in Canada and having no evidence that the company had done as they claimed, to have reinbursed the original charge (that may take 2 weeks for Mastercard to receive repayment from the company's bank).The company does admit passing on the blame to a third party company that they hired. There was nothing wrong with my address. The woman in the Phillipines told me that I gave a 416 number for Visa when it should have been an 800 number and thats why the company's bank declined to process the Visa.They fail to address the incompetence of their third party overseas agents and the problems with their answering robotic service which caused me numerous hours of frustrations and wasted time over the past week. After posting with the Revdex.com I did get a cell message from the company offering me upgraded shipping at no extra cost....
Claude, are you positive you are calling the right company? We don't have any agents in the Philippines. Our service is all North American based.
In any event, I agree with you that our agent should not have cancelled your order. We should have simply upgraded your shipping at no charge. We are actually in the process of putting together a training email for our customer service team using your case as an example and the policy is to upgrade the shipping at no charge.
GREAT SOURCE FOR OE PARTS!
"I found the original equipment car parts I needed quickly and easily. The prices are good and they shipped fast. Very happy with my choice to use Autopartsway."
I called the number on this page 1-866-530-5789, and after being put on hold for 12 minutes, an automated voice comes on to say "Thank you for calling but there has been an internal error and you will now be disconnected." Funny thing is, I was calling to ask why their item is marked as free shipping for all items over $100 CAD and my item cost $125 CAD and yet when I go to the checkout, it automatically reverts my free Economy shipping selection to Ground shipping which costs $4.99. With no way to change it back to FREE. [redacted]
I ordered 4 parts for the car im repairing
they got 3 out of 4 items wrong. I checked the reviews later it seems to be a common problem.
where they ship wrong parts. or list wrong parts on their page.
they sent me wrong belt that was listed compatible with this car on their page but did not even belong on this car at all
they sent me a wrong bushing from a set of 2( different brand and previously installed)
and they sent me one extra pulley that I didn't order.
after few weeks of being ignored by their customer service I filed a case with *** buyer protection. auto parts way dragged the case out until the end and failed to respond for a while and then few days before they suddenly asked me to ship the parts back and didn't provide a return shipping label.
note. I already lost the customer that had to wait another month to finish the job in addition to having 2 different bushings installed in his car.
I called and ask to speak to a manager before and during the *** dispute and was told the manager will return my call within few hours and never did after few weeks they simply ignored all my attempt to contact them. they don't call back they don't answer online chat. they put me on hold and then call ends after few minutes.
I had to call sales department and they pick up right away, but the returns just end my call.
every time I speak to a representative they put me on hold and never return.. twice they claimed that they started the return process and I should expect an email but I saw no email from them at all
this is not the first time I had issues with them
they messed up 2 previous orders few years ago but I chose to keep the parts hoping that I would just sell them locally but never did and had to order same ting twice in order to complete the job.
they claim a lot of things on their webpage but in reality they are not as good as they claim to be
they have a lot of errors on their webpage. always have parts listed that are not correct for the car
and if there are any issues they give you a runaround trying to avoid fixing their mistake. I offered them few times to make it right but they simply ignore all my attempt to get anywhere.
of curse I curse them out few times I mean do they expect me to be all cool about it when they cost me time money and customers?
you can check their reviews from other pages. they are not so great.
i would like someone to force them to fix their issues with online store so they keep track of part compatibility either refund the whole amount of 108 dollars or 55 dollars for the wrong parts they sent me and the fact that it cost me 3 hours of labor to install the part that was wrong because customer needed the car running. i think its fair that i don't have to ship them back considering that the customer walked away and i spent 3 hours at 60 dollars an hour installing the used part they sent me because i was planning to get the job don't that day when parts arrived. i don't plan for them to send me wrong parts. if that was the case whats the point of shopping there if I expect wrong parts every time
What is the order number?
(The consumer indicated he/she DID NOT accept the response from the business.)
how do you still not know what the order number is. here's the number for the 10th time ***
it should be already in your notes
you are playing stupid trying to avoid returning the parts that you messed up on for over a month already
I contacted autopartsway in any way possible and have been ignored every time
I filed a return order twice online.
4 times I spoke to customer service and they said they will call me back but then just hang up after putting me on hold
I even started a case with *** and you lied to them too
I still haven't got a single email or callback from you in over a month
if you think I'm gonna jut let this go you are wrong. you cost me way too much time and money to let this go. I will do everything I can to let others know how you treat your long time customers... and cant own up to your mistakes
(The consumer indicated he/she DID NOT accept the response from the business.)
t that you are different business. you have identical webpage. one is autopartsway.ca and other autopartsway.com
you have a Canadian page and US page from same business.
my order number is obviously from US webpage.
and I can send a screenshot of that order to Revdex.com if I have to.
don't try to b
I'm not going to stop until you man up and fix your mistake that cost me money and customer...
the order number is ***
this is a screenshot from email
they have blocked my account access so I cant pull up my order history anymore
they are not willing to resolve the issue at all
they send me an email to return the parts but no shipping label. they expect me to pay for return shipping on parts that they messed up that's some crap customer service.
besides the headache they giving me for last 2 months ignoring all my attempts to resolve this issue. only after I started a case with *** and Revdex.com they responded through here
and they are not willing to refund me for the incorrect part that I had to install in order fro customer to have the car operational because I already had the car ready to install new parts assuming they will be correct and now I lost that customer
Your info shows you purchases from AutoPartsWAY.com. We are AutoPartsWAY.CA (Canada). Although we license the name and catalog from the US website, we are a completely different company and we do not share customer or order info. Please contact the appropriate company and close this complaint as it has nothing to do with our company.